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Screening Applicants for Interviewing Screening Applicants for Interviewing Finding the right person for the job takes a lot of work, and much of this work is done prior to the actual interview. Before you can even start looking for candidates, you need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based  more...

Creating a Business Execution Culture Creating a Business Execution Culture In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is  more...

Managing and Rewarding Top Performers Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and  more...

Becoming a Manager Leading and Communicating Becoming a Manager: Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and  more...

Introduction to Internal Auditing Introduction to Internal Auditing Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end.  more...

Introduction to External Auditing Introduction to External Auditing Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the  more...

Principles of External Auditing Principles of External Auditing The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can  more...

Effective Budget Management ...lysis of their individual components. In this course, you will learn how to develop a cash budget and utilize various techniques to determine a company's current or desired cash flow and liquidity levels. You will also learn various techniques to monitor and control your company's budgeted costs as well as the appropriate corrective actions to address issues that might arise. After completing  more...

Affirmative Action and the EEO HRCI PHR Affirmative Action and the EEO (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI  more...

Non-Unionized Workplaces HRCI PHR Non-Unionized Workplaces (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry  more...

Tests for Variances and Proportions Tests for Variances and Proportions ASQ Six Sigma Black Belt (SSBB) As a Six Sigma team moves into the Analyze phase of a project, team members begin analyzing the information and data collected in the earlier phases. During the Analyze phase, Six Sigma teams identify possible sources of variation, underlying root causes, and areas for improvement. It is here where assumptions or hypotheses  more...

Processes and Customer Analysis in Six Sigma Projects Processes and Customer Analysis in Six Sigma Projects ASQ Six Sigma Green Belt (SSGB) A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers  more...

Six Sigma Projects and Project Teams Six Sigma Projects and Project Teams "Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these  more...

Effective Team Communication Effective Team Communication Regardless of how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team  more...

Project Management Fundamentals Project Management Fundamentals The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper  more...

Discover Word 2007 Level 4 Discover Word 2007: Level 4 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document  more...

Discover Word 2007 Level 3 Discover Word 2007: Level 3 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document  more...

Discover Word 2007 Level 2 Discover Word 2007: Level 2 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document  more...

Discover Word 2007 Level 1 Discover Word 2007: Level 1 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document  more...

Discover Powerpoint 2007 Level 3 ...ing with slides, and working with text. Additionally, you will learn how to add graphics, add charts and tables, as well as learn tips on delivering your presentation. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help  more...

Discover Powerpoint 2007 Level 2 ...ing with slides, and working with text. Additionally, you will learn how to add graphics, add charts and tables, as well as learn tips on delivering your presentation. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help  more...

Discover Powerpoint 2007 Level 1 ...ing with slides, and working with text. Additionally, you will learn how to add graphics, add charts and tables, as well as learn tips on delivering your presentation. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help  more...

Discover Access 2007 Level 3 Discover Access 2007: Level 3 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover  more...

Discover Access 2007 Level 2 Discover Access 2007: Level 2 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover  more...

Discover Access 2007 Level 1 Discover Access 2007: Level 1 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover  more...

Workplace Conflict Strategies for Resolving Conflict Workplace Conflict: Strategies for Resolving Conflict Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and  more...

Interpersonal Communication Being Approachable Interpersonal Communication: Being Approachable Walking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you don't know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone,  more...

Interpersonal Communication Communicating Assertively Interpersonal Communication: Communicating Assertively Effective communication in the workplace can be a balancing act. If you're too passive, you may have trouble getting others to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into  more...

Using Emotional Intelligence on the Job Using Emotional Intelligence on the Job Putting emotional intelligence to work is an emerging trend in the corporate world. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success. Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence. In  more...

Stakeholders and the Communications Management Plan ...athered and produced efficiently. In this course learners will learn how to identify project stakeholders, perform a stakeholder analysis, and analyze communications requirements in the development of a communications management plan. This course provides foundational knowledge and up-to-date project management information so learners can put principles to work at their own organizations. This  more...

Quality Assurance and Quality Control Quality Assurance and Quality Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned There is no question that project quality is essential in ensuring project success; a quality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a  more...

Getting Results without Direct Authority Influencing Your Boss Getting Results without Direct Authority: Influencing Your Boss The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn  more...

Working for Your Inner Boss Personal Accountability Working for Your Inner Boss: Personal Accountability Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss.  more...

Pursuing Successful Lifelong Learning Pursuing Successful Lifelong Learning Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a  more...

Equal Employment Opportunity Discriminatory Practices in Hiring Equal Employment Opportunity & Discriminatory Practices in Hiring Think about the last time you conducted an employment interview. Did you pay attention to the types of questions you asked the applicants? If not, you may have requested information prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges  more...

Effective Interfunctional Relationships Effective Interfunctional Relationships Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by  more...

Preparing a Business Case Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding.  more...

Writing a Business Case ...aten alive by the competition In this course, you will learn how to plan, write, and present a business case to persuade key decision makers in your organization that your proposal is a winning initiative. This course will show you the principles for preparing an effective business case, and it will guide you through the writing process, from defining your business need and gathering  more...

Discover Windows 7 Level 1 Discover Windows 7: Level 1 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Discover Windows 7 Level 3 Discover Windows 7: Level 3 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Discover Windows 7 Level 2 Discover Windows 7: Level 2 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Identifying Your Customers Expectations Identifying Your Customers' Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see  more...

Using Surveys to Measure Customer Satisfaction Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer  more...

Bridge the Expectations Gap Bridge the Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing  more...

Leading a Customer-focused Team Leading a Customer-focused Team The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The  more...

Using Different Coaching Styles Using Different Coaching Styles Every coachee has different needs, and an effective coach can identify those needs and tailor a coaching style to maximize results. Coaches typically use two general coaching styles directive and nondirective depending on their coachee's skill and motivation, as well as how far along they are in the coaching relationship. This course highlights the importance  more...

Facilitating Meetings and Work Groups Facilitating Meetings and Work Groups This situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other  more...

Facilitating Difficult Situations Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting  more...

Facilitative Tools and Formats Offering Options Facilitative Tools and Formats: Offering Options Looking for some alternatives to the standard work group format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the  more...

Mentoring Effectively Mentoring Effectively Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to  more...

Mentoring as a Manager Mentoring as a Manager Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and  more...

Responding to Business Crises Responding to Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental  more...

Building Positive Support for Change Building Positive Support for Change It's often said that people don't like change. But when it comes to organizational change, employees are genuinely interested in making things better an improvement in processes, systems, functions, or services most likely translates into direct improvements for the employee too. But employees cannot support change and recognize its benefits without first  more...

Developing and Controlling the Project Schedule ...oject Management Institute (PMI ). Specifically, learners will learn how to analyze activity sequences, durations, and resource and schedule constraints, to create the project schedule. Learners will also calculate the critical path using a forward and backward pass, calculate the float, and calculate the critical chain in order to monitor progress and make changes to the project schedule as  more...

Initiating Outbound Sales Calls Initiating Outbound Sales Calls Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the  more...

Completing Outbound Sales Calls Completing Outbound Sales Calls You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with  more...

Completing Inbound Sales Calls ...transition in both one-call and multiple-call closes. You will learn how to determine the best strategies for inbound sales presentations and explore the characteristics of an effective inbound sales presentation, as well as the features, benefits, and value of a solution. You will learn how to conduct an effective inbound sales presentation, in addition to learning the strategies to use in  more...

Communicating in Sales Teams Communicating in Sales Teams You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the  more...

Telesales Communications ...sell most effectively over the phone. In this course, you will learn how to use the telephone to achieve personal sales success. You will be given techniques that will guide your actions. You will be given strategies that will help you compensate for the telephone's lack of nonverbal cues. Since part of telephone communication requires listening, you'll be asked in this course to listen for  more...

Sales Math 101 Developing a Sales Plan for Success ...sional, Inc.--make the most of each hour of your day. You will learn how to recognize the value of your time, and how to manage it, so as to maximize your return on the time you invest in your business (your ROTI). This course presents a series of mathematical tools that can be used to quantify a sales plan for success, and a time management model for getting the greatest return on the most  more...

Conducting Effective Sales Research Meetings Conducting Effective Sales Research Meetings Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together  more...

Getting Started with Illustrator CS3 Getting Started with Illustrator CS3 Adobe Adobe Illustrator CS3 is an industry-standard illustration program for multimedia, online graphics, and print. Whether you are creating multimedia graphics or laying out print publishing, Illustrator will allow you to create professional quality results. This course introduces the Illustrator interface, shows how to customize the workspace and  more...

Coloring Objects and Using Brushes in Illustrator CS3 ... brush techniques in Illustrator CS3. In this course, you will learn how to add customized colors, as well as complex color gradients and patterns, to fills and strokes in your artwork. You will use Illustrator CS3's Swatch and Color panels, Live Color and Live Paint tools to recolor artwork quickly according to preset harmony rules or customized settings. This course will also introduce  more...

Manipulating Objects in Illustrator CS3 Manipulating Objects in Illustrator CS3 Adobe Adobe Illustrator CS3 provides numerous tools and techniques for manipulating objects and transforming your art in exciting ways. Its Layers panel enables you to organize complex artwork into objects, groups and layers, and work with many elements at once, or with a single object in isolation. This course will familiarize you with more  more...

Doing Business on the Internet Doing Business on the Internet The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the  more...

Exporting and Printing Artwork in Illustrator CS3 Exporting and Printing Artwork in Illustrator CS3 Adobe Adobe Illustrator CS3 allows users to export electronic art to use in other applications and other members of the CS3 suite of products, such as Flash CS3. There are several printing options available in Illustrator CS3 that allow for different output applications and technologies and make Illustrator a versatile product. This course  more...

Using Lean for Perfection and Quality Using Lean for Perfection and Quality Lean methodology comprises a powerful set of tools designed to optimize perfection and quality in a manufacturing or service organization. 5S is a tool for organizing and creating a productive work environment. Hoshin Kanri deals with strategic direction and management to ensure creation of value in products and processes. Jidoka helps identify and solve  more...

Using Business Etiquette to Build Professional Relationships Using Business Etiquette to Build Professional Relationships Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances  more...

Marketing Essentials Promotion Marketing Essentials: Promotion How do you get customers interested in your products and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix, focuses on raising awareness about your product and service offerings among key customer target groups. This  more...

Workplace Inspections Workplace Inspections Employers have a responsibility to maintain safe working conditions for their employees and to comply with the government health and safety standards that are applicable to their establishments. They must also ensure that employees have and use personal protective equipment when required for safety and health as they do their jobs. When employees stay whole and healthy,  more...

Windows Server 2008 Backup Recovery ...ns and services will remain available. In this course you will learn how to back up files, folders, Active Directory, and other services using the Windows Server 2008 backup utility. Configuring Shadow Copies for shared folders is also discussed along with the recovery procedures for bringing data and services back online. This course is one in a series that covers the objectives for Microsoft  more...

Managing the Dismissal of an Employee Managing the Dismissal of an Employee One of the main reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by  more...

Information Risk Mangement Analysis Mitigation Monitoring Information Risk Mangement: Analysis, Mitigation & Monitoring ISACA Certified Information Security Manager Certified Information Security Manager® Analysis, mitigation, and monitoring play an extremely important role in information risk management. This course examines how to properly classify and valuate information assets, perform a business impact analysis, and the principles of  more...

Creating Custom Slide Shows in PowerPoint 2007 Creating Custom Slide Shows in PowerPoint 2007 Microsoft With PowerPoint 2007, creating customized slide shows has never been easier. This course shows you how to create custom slide shows that meet your differing audiences' needs. You will learn how to create self-running presentations, how to annotate your presentation while it's running, and how to use Presenter View so that you see one  more...

Distributing Presentations in PowerPoint 2007 Distributing Presentations in PowerPoint 2007 Microsoft Microsoft Office PowerPoint 2007 provides numerous ways to produce and distribute dynamic, custom presentations. In this course you will be introduced to the process of securing your presentations for distribution by setting up passwords. You will also examine the various ways to distribute your presentations to colleagues and other  more...

SAPBusinessObjects Dashboards and Analytics SAPBusinessObjects: Dashboards and Analytics SAP The typical enterprise generates hundreds of management reports on a weekly basis. As companies grow and continue to add new channels, benchmarking and weekly reporting are key to helping top management keep a finger on the pulse of the business. With all those reports to wade through, business executives need a reporting format that provides  more...

Preparing for Successful Sales Preparing for Successful Sales Selling can be a demanding, even daunting task. How do you develop a persuasive sales pitch? What makes for an effective sales presentation? What do you do when customers raise objections during a sales pitch? How do you close a sale? This course provides insight into the answers to these questions while it teaches you how to prepare for and deliver effective  more...

Making a Positive Impression in an Internal Interview Making a Positive Impression in an Internal Interview Interviewing for a new job can be stressful. You can easily get caught up in the anxiety of wondering what the interview questions will be, what answers you should give, and how to leave a positive impression. This can get even worse when the interview is for an opportunity in your current organization, as you try to answers questions  more...

So You Wanna Be A Lyric Writer Learn from an expert how to compose lyrics and submit them for publication and performance. This course is primarily designed for the beginner with no musical training. The product of this course is comprised of two sets of lyrics for two original songs, and a query letter. Music is part of all of our lives. Studies tell us that people who listen to music, sing, play a musical instrument, or  more...

So You Wanna Be a Web Writer or Editor Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Take a self test to see if you have the signs you will make a good Web writer or editor. Get the inside dope on these exciting high-tech careers  more...

A Foolproof Method for Conduting a Job Search Learn a foolproof method of how to conduct a job search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study.  more...

How to Interview Like a Professional Learn the secrets to having a successful interview to get the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is  more...

Getting the Job Offer You Want Learn the how to`s of getting the job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be  more...

Applying Emotional Intelligence in the Workplace Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach  more...

Chinese Seasonal Approach to Health Understand the Chinese Seasonal Approach to Health. Designed for the beginning herbalist, this course will explain the Chinese Five Seasons, their corresponding organs, food suggestions and exercises for health maintenance. As you learn more about alternative health you will realize that there is more to good health than just taking herbs, vitamins, eating good food and exercising. There is a  more...

Learn How to Write the Kind of Cover Letter That Gets Results A highly effective writing approach that increases the chances of getting your resume reviewed. The main objective of this course is to equip you with a proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful  more...

ABC+D Principles of Healing Understand the principles of healing: Activate, Build, Cleanse and Direct Aids. Designed for the beginning herbalist, this course will help you understand the principles of healing: Activate, Build, Cleanse and Direct Aids. Being new to herbs you may be confused about when to use cleansing herbs and building herbs. Should you take them together, or at different times? What if you have a specific  more...

How to Get an Accent in a Month: A Brief Study of Southern Literature This course examines characters, scenes and plots involved with Southern regional literature. This course examines different forms of Southern literature: the characters, scenes and plots involved with this type of regional literature. By examining short stories by several different Southern authors, students will gain appreciation of this style of writing, learn how to recognize key style  more...

Write a Marketable Script in 10 Weeks with Final Draft (Latest Release) Learn how to produce a "marketable" script bundled with award wining Final Draft Software The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts in a minimal amount of time. The instructor of this course is a seasoned scriptwriter who has a successful history of  more...

Write a Marketable Script in 10 Weeks Learn how to produce "marketable" script in a minimal amount of time. The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts is a minimal amount of time. What do I mean by "marketable"? A marketable script is one that has all of the following: Interesting  more...

Aromatherapy for Emotional Spiritual Well-Being Aromas and the Chakras Free yourself from patterns that impede your happiness. Discover the connection between essential oils, the chakras and your emotional, mental, and spiritual patterns. Learn how they will help you to express and enjoy your individual potential; live the life you truly desire!  more...

How to Find Legitimate Home Employment Explore the rewarding aspects of working from home by using a how-to guide that will make your efforts easier. If you are looking to work at home and are looking for a guide that will show you step-by-step how to accomplish this goal, this is it. You?ll learn how to find a legitimate business, where to look, what you will do to start the business, and what is involved after that. The course is  more...

Basic Internet Specialist Certificate ...ion, and creating effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to deal with and avoid viruses. Along with creating websites, students will also learn about traffic reports and what they will mean to them as Webmasters. The most important principle in regards to the Internet, is how to  more...

Learn HTML All By Yourself- Advanced Learn the more advanced features of HTML. This course continues where our introductory course leaves off. Our introductory course covered all the basic tags and covered topics such as creatings lists, creating links and placing images on your web pages. In this 5 week advanced HTML course, you will study changing the color of text, changing the color of a web page`s background and using an image  more...

Certificate in Web Content Creation (Master Classes) A professional certificate in writing and editing web content. The certificate program consists of three Master Classes: (1) Writing Web Content (2) Architecting Web Content (3) Creating Popular Web Genres These three Master Classes prepare you to be a professional web writer or editor, working in a world of intense interactivity, fast feedback, complex content management, and constantly changing  more...

Writing Web Content (Master Class)-Self Directed Write web content that persuades, informs, entertains, inspires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with  more...

Architecting Web Content (Master Class)-Self Directed ... all of the components of the system. In this course, you will learn how to create consistent structures for your content so that users can find exactly what they want, learn quickly, and act efficiently--buying, voting, learning, or entering a conversation with your team. You?ll learn how to structure your website so it is as effective for the user as possible. This course is aimed at  more...

Creating Popular Web Content (Master Class)-Self Directed Write Web content that persuades your visitors to act, join the discussion, resolve their problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a  more...

Introduction to Technical Writing for Industry Explore the rewarding career of a technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers Get an overview of the whole field of technical communication. Expand your perspective. For current tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the  more...

Herbal Energetics: Learn How Herbs Work Within Your Body Designed for the beginning herbalist, this course will help you understand Herbal Energetics?- Designed for the beginning herbalist, this course will help you understand Herbal Energetics?- Why and How to use Herbs. As Alternative Health goes mainstream the need to understand these alternatives has increased. Natural doesn`t always mean Safe. Just because herbs are natural - you must not  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body This course will help you understand Herbal Energetics Designed for the beginning herbalist, this course will help you understand "Herbal Energetics" - Why and How to use Herbs. As Alternative Health goes mainstream the need to understand these alternatives has increased. Natural doesn`t always mean Safe. Just because herbs are natural, you must not automatically assume that they are safe for  more...

Getting More From Books: Intro to Literary Analysis This course makes reading more fun and more meaningful by teaching basic literary analysis. It`s easy to skim through a novel -- but getting involved in the book can teach you more about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn  more...

How To Make Money Writing For Newspapers Designed to help the beginner start earning money writing for newspapers. Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.  more...

Proven success in building an E-business ...need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business because you will be taught all of the language and technological information you need to make sound, informed and educated business decisions. Taught by April M. Adams founder of Borderinfogrp.com, you will learn everything you need to learn about  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding This is a complete and comprehensive medical billing course, taken online, through which you will quickly and easily learn this complex discipline. Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural  more...

Essential Legal and Ethical Principles of the Medical Office This course introduces the basic concept of medical assisting and its relationship to the other health fields. It emphasizes medical ethics, legal aspects of medicine, and the medical assistant's role as an agent of the physician. The course also provides the student with knowledge of medical jurisprudence and the essentials of professional behavior. Topics include: introduction to medical  more...

Expert Certificate Course in Medical Coding Our course is a complete and comprehensive online training process to learn coding. It will take about 4 months to complete. It requires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes).  more...

Medical Terminology Training Learn the language of medicine using the Professional Edge Medical Terminology Training System, designed to insure you will learn and remember new medical words and terms. Take up to 3 months to complete this course. All necessary materials needed to take this course are included with the exception of a medical dictionary. Medical Terminology Training According to the U.S. Department of Labor  more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days Spearhead your site in the top 10 rankings on the major search engines and keep it there. To be competitive on the Internet, your site must place in the top 30 with search engines and directories. They are the one way that prospects can find your site, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all website  more...

Instructor Led-Search Engine Training Workshop To be competitive on the Internet, your site must rank in the top 20 of the search engines and directories so your prospects can find your site. This easy comprehensive course offers exercises, activities, assignments, video media, and additional resources and information that will enable you to advance your site in the top of the search engines in easy-to-do-steps. We invite both experienced and  more...

Search Engine Training Workshop-Self Directed To be competitive on the Internet, your site must rank in the top 20 of the search engines and directories so your prospects can find your site. This easy comprehensive course offers exercises, activities, assignments, video media, and additional resources and information that will enable you to advance your site in the top of the search engines in easy-to-do-steps. We invite both experienced and  more...

The Power of Animation: Learn Flash in Five Days This course is designed for first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!  more...

Effective Business Presentations Using Flash ...th this interface. As the student develops his skills, he will learn how to create, edit, and export his own Flash presentations and demos! This class will culminate in the student?s creation of his own business presentation or product demonstration. Basic design and layout concepts will also be discussed throughout the creation of the final project. Whether you are looking to expand your  more...

Manufactured Housing Appraisal/Valuation Course This course will teach each student how to determine the value of a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification. Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser.  more...

Comprehensive Medical Transcription Training Our MT Program is a complete and comprehensive online medical transcription course that takes 6 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary (required for the course), including foot pedal and its software to operate it (to do the dictation). Please Print Out And Read This Information Carefully Our Medical  more...

Medical Office Specialist Training I (No Terminology) Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online Medical office Specialist Training Course that takes 2 months to complete. All necessary materials needed to take this course are included. Please Print Out And Carefully Read This Information! Demand for medical office assistants  more...

Medical Office Specialist Training II (With Terminology) Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online medical office specialist course that takes 4 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary. Please Print Out And Carefully Read This Information! Demand  more...

How to Analyze a Film Self-Directed This comprehensive self-directed course uses exercises, activities, assignments, quizzes, film screenings and analytical film studies lessons. It is geared to teach the critical tools used to analyze films, breakdown how films work and determine how the cinema is both defined by and defines our society. This course will provide you with the skill-sets used by professional film critics and  more...

Mastering RoboHelp Office 2002 Why pay hundreds of dollars for basic/intermediate RoboHelp training? Learn the basics of WinHelp, WebHelp and HTML Help development--plus real world tricks and tips--with this 200-page tutorial manual. Provides the basics of online Help development along with fast-paced tutorials that will have the novice Help developer creating RoboHelp and RoboHelp HTML systems in no time! Getting Started  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) .... By actually working through these problems, individuals will learn how to effectively apply troubleshooting techniques to real life predicaments that are encountered during online help development. This interactive method will enhance the individual?s knowledge of the RoboHelp authoring tool and will develop a true sense of the troubleshooting skills necessary for future reference.  more...

Systems Requirements Analysis and Design Writing Learn how to effectively write business requirements for systems analysis and design. This course is for both technical and non-technical professionals who will need to gather and write business and technical requirements for the purposes of systems analysis and eventual systems design and implementation. Modules covered include: ?Introduction to Requirements Writing and Writing Tips  more...

Ready, Set, XML for Non Programmers XML for writers, editors, managers, and other non-programmers. Learn to read and write documents in XML, the key to new Web content and e-commerce. In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a  more...

Intermediate XML: Creating a DTD Read and write a Document Type Definition, modeling the structure for all your XML documents. This is a self-paced course, where you walk through the materials, and compare your answers with those in the back of my book. Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents.  more...

Authorware for Educators This course is for educators who want to learn the basics of a multimedia authoring program in a short amount of time. Authorware can be used to create all kinds of interactive multimedia programs such as performance-support applications and educational games. The textbook for this course guides you step by step through the development of several Authorware projects. Each lesson in the textbook  more...

Learn Authorware In 45 Days This course offers you an inexpensive why of learning how to develop multimedia programs using a very powerful authoring program called Authorware. You will need to purchase a textbook, which includes the Authorware program. The textbook guides you step by step through the development of several Authorware projects. The course length of time is based on the free usage of the 45 day trial version  more...

Learn How to Repair Computers: Get Certified in 7 weeks Discontinued. This course has been replaced by Course Number 3509.If you do not see this course listed contact customer service at EST. Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you  more...

Access 2000 This course teaches students the basic database elements, good database design, Microsoft Access tools, and database maintenance and security, among many other skills. This course introduces students to basic elements that compose an Access database and strives to broaden and develop the database design skills that they already possess. Students will start out by learning what a database is and  more...

Computing Fundamentals - IC3 Training Solution Covers one of three tested areas of IC3 (Internet and Computing Core Certification) - Computing Fundamentals. This covers the skills outlined in the Computer Fundamentals portion of the IC3 certification examination. It teaches the student to recognize different computer types, common hardware components, and basic types and needs of software. It also explains how software and hardware  more...

Access 2000 Level 1 As students are introduced to the basic elements that compose an Access database, they will learn what a database is and how an effective database should be designed and set up. The students will also learn how to create their own databases and how to enter and manipulate data. This course introduces students to the basic elements that compose an Access database. Students will learn what a  more...

Access 2000 Level 2 In this intermediate course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access; how to maintain databases by backup, as well as how to compact and repair them; and how to employ techniques designed to make data entry faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic  more...

Access 2000 MOUS ...anced elements that compose an Access database. Students will learn how to create their own databases in Access and use the basic tools of the Access application: tables, forms, filters and sorts, queries, and reports. Students will learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. Access will be used as a development tool as  more...

Access 2000 Proficient ...anced elements that compose an Access database. Students will learn how to create their own databases in Access; and learn how to create and use the basic tools of the Access application: tables, forms, filters and sorts, queries, and reports. The course also explains how to work with individual fields to ensure that overall database structure is consistent and correct. In addition, students  more...

Access 2002 This course introduces students to the basic elements that compose an Access database. Students will learn what a database is and how an effective database should be designed and set up. As the course becomes more advanced, students will use Microsoft Access as a development tool. The course strives to broaden and develop the basic database skills that students already possess. This course  more...

Access 2002 MOUS This course introduces students to the new features in Microsoft Access 2002 that set it apart from Access 2000. This includes speech recognition and the new Task Pane, as well as basic elements that compose an Access database. As the course becomes more advanced, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access and how to  more...

Excel 2000 This course begins by introducing students to the basic features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. As students become more advanced, they will be able to work with records and ranges, sort records, outline and filter lists, and import and export data. This course familiarizes students with the  more...

Excel 2000 Expert ...will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and filter lists; import and export data; use PivotTables, PivotCharts, and data analysis tools; as well as how to merge and link workbooks. Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and filter  more...

Excel 2000 Level 2 This course introduces students to such Microsoft Excel 2000 features as working with lists, databases, templates, and functions; formatting and linking worksheets; and using 3-D references and Microsoft Map. Students will also learn how to use Excel to save and work with files as Web pages. This course introduces students to such Microsoft Excel 2000 features as working with lists, databases,  more...

Excel 2000 Level 3 ...will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import and export data. The importance of proper management and password protection is also stressed. Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter  more...

Excel 2000 MOUS This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Students will also be able to apply the advanced features of Excel 2000 to work with records and ranges; sort, outline, and filter lists; and import and export data. This course familiarizes students with many  more...

Excel 2000 Proficient This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Students will also learn how to save and work with files as Web pages. This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting  more...

Excel 2002 ...Excel 2002. As the course becomes more advanced, students will learn how to customize workbooks by changing worksheet attributes, use lists to store and organize data, use functions in financial and logical formulas, and format worksheets using AutoFormat and predefined styles. Finally, students will learn how to customize the Excel working screen with custom toolbars, menus, and macros. This  more...

Excel 2002 MOUS ...marizing list data with outlining and subtotals, and they will learn how to create and remove custom filters; learn techniques for working with shared workbooks, including protecting workbooks from changes; tracking and reviewing changes; and merging and consolidating data from worksheets. Finally, students will learn how to customize the Excel working screen with custom toolbars, menus, and  more...

FrontPage 2000 Level 2 Students will learn advanced Web development techniques, such as using HTML, designing frames pages, creating interactive forms, developing dynamic Web pages using DHTML, integrating databases, publishing Webs, and working with forms and tables. This course teaches students the additional advanced features of Microsoft FrontPage 2000. Students will learn advanced Web development techniques, such  more...

Getting Started With Project 2000 This course introduces students to some of the basic tools in Project 2000 that allow them to become more efficient project managers. Students will briefly explore the basics of project management, including creating deadlines, baselines, and tasks. This course introduces students to some of the basic tools in Project 2000 that allow them to become more efficient project managers. Students will  more...

Getting Started With Windows Millennium This course introduces the basic features in Windows Millennium Edition by teaching necessary skills like using the mouse, working on the Desktop, using windows, operating the Start menu and Taskbar, navigating in Windows Explorer, and using some of the included accessories. This course introduces students to the basic features in Windows Millennium Edition. This course will teach necessary  more...

How To Master Business Writing This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes,  more...

How To Master Palm Organizer Level 1 This course is designed to familiarize users with the basic features of the Palm Organizer. Some of the skills students will learn include getting around using the application buttons, learning how to enter text, creating appointments in the Date Book, attaching notes and alarms to records, and adding tasks in the To Do List.  more...

Lotus Notes 5.0 Level 1 This introductory course will teach students the basic features of Lotus Notes 5.0. They will learn to send and receive e-mail, as well as schedule appointments and write to-do lists. This introductory course will teach students the basic features of Lotus Notes 5.0 so they can easily send and receive e-mail and manage databases. Specifically, students will learn the basics of sending and  more...

Microsoft Access 2002 Core This course will introduce students to the new features in Microsoft Access 2002, including speech recognition and the new Task Pane, as well as teaching them database creation and how to create and use tables, forms, filters and sorts, queries, and reports. This course will introduce students to the new features in Microsoft Access 2002 that set it apart from Access 2000, including speech  more...

Microsoft Access 2002 Level 1 Students will learn what a database is and how an effective database should be designed and set up. This course will also cover the new features in Access 2002 that set it apart from Access 2000, including speech recognition and the new Task Pane. This course introduces students to the basic elements that compose an Access database. Students will learn what a database is and how an effective  more...

Microsoft Access 2002 Level 2 Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. Students will also learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic  more...

Microsoft Excel 2002 Expert In this expert-level course, students will learn about summarizing list data with outlining and subtotals; creating and removing custom filters; implementing techniques for working with shared workbooks; tracking and reviewing changes; and merging and consolidating data from worksheets. They will also learn how to customize the Excel working screen with custom toolbars, menus, and macros. This  more...

Microsoft Excel 2002 Level 2 This course introduces students to an additional set of basic spreadsheet features and acquaints students with the tools used in Microsoft Excel 2002. Some skills taught are customizing workbooks by changing worksheet attributes, using lists to store and organize worksheet data, using functions in financial and logical formulas, and formatting worksheets using AutoFormat and predefined styles.  more...

Microsoft Excel 2002 Level 3 ...marizing list data with outlining and subtotals, and they will learn how to create and remove custom filters; techniques for working with shared workbooks, including protecting workbooks from changes; track and review changes; and merge and consolidate data from worksheets. Finally, students will learn how to customize the Excel working screen with custom toolbars, menus, and macros. The  more...

Microsoft Outlook 2002 Core In this course, students will learn basic features, such as working with e-mail messages, customizing Outlook to their personal preferences, and managing time using the Calendar, task, and note functions. This course will cover the basic features of Microsoft Outlook 2002. Topics covered include composing messages, sending messages, replying to messages, forwarding messages, creating contacts,  more...

Microsoft Outlook 2002 Level 2 ... intermediate skills for Microsoft Outlook 2002. Students will learn how to assign categories to mail messages, propose alternate meeting times, and send task status reports. This course covers intermediate skills for Microsoft Outlook 2002. Topics covered include working with signatures, using the Personal Address Book and specialized mail features, categorizing contacts and messages,  more...

Microsoft PowerPoint 2002 Comprehensive This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team projects. This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify  more...

Microsoft PowerPoint 2002 Level 1 ...will learn how to design PowerPoint presentations on their computers through examples and interactive exercises in this introductory course. Students will also learn how to use templates, create tables, and prepare presentations for printing. This course introduces students to the basic features of Microsoft PowerPoint 2002. Students will learn how to design PowerPoint presentations on their  more...

Microsoft PowerPoint 2002 Level 2 This intermediate course is designed to familiarize students with the features of Microsoft PowerPoint 2002 by teaching students how to design moderately complicated presenations, import Word outlines, and work with multiple slide masters. This course is designed to familiarize students with the intermediate features of Microsoft PowerPoint 2002. This course will prepare students to design  more...

Microsoft PowerPoint 2002 Level 3 ... advanced features of Microsoft PowerPoint 2002. Students will learn how to apply advanced techniques to PowerPoint presentations, such as importing data from other Microsoft applications, adding video and sound clips, and modifying charts and tables in presentations. This course is designed to familiarize students with the advanced features of Microsoft PowerPoint 2002. Generally, students  more...

Microsoft Word 2002 Core This comprehensive course teaches students the introductory and intermediate features of Microsoft Word 2002. They will learn the basic steps to create and edit their text-based documents, and will also discover how to enhance the look and functionality of them. This comprehensive course teaches students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn  more...

Microsoft Word 2002 Expert Students will learn advanced formatting skills and how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Other skills taught include formatting one part of a document differently than another and combining Word with other Office applications such as Access. This course builds upon intermediate Word skills by  more...

Microsoft Word 2002 Level 3 ...will learn how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also gain insight into how Word can be combined with other Office applications such as Access. This course builds upon intermediate Word skills by teaching students skills in creating and managing large projects. Many of the  more...

Microsoft Works Suite 2002 Level 1 ...will learn how to organize their schedules and manage their time and money by using and editing spreadsheets and databases in this introductory course. Microsoft Works 2002 will also teach students how to create, modify, and save documents using Microsoft Word. This course will introduce students to the basic functionalities of Microsoft Works 2002. Students will learn how to organize their  more...

Office 2000 Advanced ...will learn how to use the advanced features of Microsoft Word, Excel, Access, and PowerPoint 2000, as well as a section on business writing. This advanced level course introduces the accomplished user to the most powerful aspects of these applications. It also strives to help the professional become a more effective writer. In this course, students will learn how to use the advanced features  more...

Office 2000 Intermediate ...ces and Microsoft Map. Through Microsoft Access, students will learn how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. Some other skills students will learn include working with HTML and hyperlinks, using the Query Wizard, and customizing reports. Students will also be introduced to advanced components of  more...

Office 2000 Introduction ...o create and use the basic tools of the application. They will learn how to enter data in Access and how to manipulate and use that data. Working with slide masters is a function that will be taught in Microsoft PowerPoint. Students will create presentations and work with visual elements. They will work up to being able to try out different design templates and change placeholders to customize  more...

Office 97 Advanced In this course, students will learn how to use the advanced features of Word, Excel, Access, and PowerPoint 97 to perform tasks above and beyond simple word processing and functioning. This advanced course will strive to broaden and develop the intermediate skills that students already possess.  more...

Office XP (2002) Advanced This advanced course introduces students to some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, as well as a special course on time management. The goal of this advanced course is to broaden and develop the intermediate skills that the  more...

Office XP (2002) Introduction ...tPage, and Microsoft Outlook. In Microsoft Word, students will learn how to edit, create, and modify text-based documents easily. In Microsoft Excel, students will learn to manage workbooks, work with cells and cell data, format and print worksheets, create and revise formulas, and create charts from worksheet data. Microsoft Access will teach the students what a database is and how an  more...

Outlook 98 Level 1 This course introduces students to the basic features of Microsoft Outlook 98 by working through a series of exercises and scenarios that will instruct them in the functions of numerous buttons, menus, and folders. Students will also learn how to customize Outlook as their desktop Personal Information Manager (PIM). This course introduces students to the basic features of Microsoft Outlook 98,  more...

PowerPoint 2000 ... to customize their presentations. Additionally, students will learn how to add clip art and tables before finalizing and viewing their presentations. As students become more advanced, they will use masters, templates, and animation features, as well as learn how to prepare presentations by working with speaker notes and developing audience handouts. Students will also design presentations for  more...

PowerPoint 2000 Expert Experienced PowerPoint users will expand on their skills and learn how to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for delivery in different ways, such as readying presentations for 35mm slides and the Web. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects,  more...

PowerPoint 2000 Level 1 In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. In working with Slide Masters, students will be able to try out  more...

PowerPoint 2000 Level 2 ...will learn how to design presentations for the Web, use templates, design speaker notes and handouts, and apply animation and effects in this more advanced Microsoft PowerPoint 2000 course. Students will be introduced to more advanced components of Microsoft PowerPoint 2000, such as using masters, templates, and animation features, and preparing presentations by working with speaker notes and  more...

PowerPoint 2000 Level 3 Applying visual effects, importing and exporting elements, and working across applications are some of the skills that students will learn in this advanced version of Microsoft PowerPoint 2000. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for  more...

PowerPoint 2000 MOUS In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual elements, as well as such advanced features as masters, templates, and animation. In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual  more...

PowerPoint 2000 Proficient In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual elements, as well as such advanced features as masters, templates, animation, and Web presentations. In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and  more...

PowerPoint 2002 ...g students to the basic features of PowerPoint 2002. They will learn how to design PowerPoint presentations on their computers how to use clip art images and drawing tools to enhance their presentations. Finally, students will learn advanced presentation skills including how to create a custom show, an agenda, and summary slides. This course introduces students to the basic features of  more...

PowerPoint 97 This course introduces students to the basic features of Microsoft PowerPoint 97. Students will learn how to design PowerPoint presentations on their computers through examples and interactive exercises. They will learn to use templates, create tables, and prepare a presentation for printing. The user will also be introduced to the most powerful aspects of Microsoft PowerPoint 97 as they become  more...

PowerPoint 97 Level 1 This course introduces students to the basic features of Microsoft PowerPoint 97. Students will learn skills such as how to use templates, create tables, and prepare a presentation for printing.  more...

PowerPoint 97 Level 2 This course is designed to familiarize students with the intermediate features of Microsoft PowerPoint 97. Students will also learn how to use WordArt, create clip art collections, and apply animation effects.  more...

PowerPoint 97 Level 3 In this course, the accomplished PowerPoint user will learn how to enhance text with text anchors, search for and replace fonts, explore multimedia elements, use conferences on LANs and WANs, and explore principles of graphic design.  more...

Project 2000 Level 1 This course introduces students to the various tools in Project 2000 that allow them to become more efficient project coordinators. Among the topics taught are basics of project management, start dates, task relationships, task types, master projects, and combining Project with other applications and the Web. This course introduces students to the various tools in Project 2000 that allow them to  more...

QuickBooks Pro 2001 Level 2 This course will introduce students to the more advanced features of QuickBooks Pro 2001, such as generating balance sheets, creating customized reports and invoices, and amending payroll information. This course will introduce students to the more advanced features of QuickBooks Pro 2001, such as generating balance sheets, creating customized reports and invoices, and amending payroll  more...

QuickBooks Pro 2002 Level 1 After completing this course, even students with limited accounting knowledge will be at ease using QuickBooks Pro 2002 to create and manage the financial information of a small business. This course introduces the basic features of QuickBooks Pro 2002, including customer, vendor, employee, and inventory management. Students will learn how to add and edit customers; add vendors and purchase  more...

Quicken 2000 Level 1 Mastery of the topics introduced in this course will enable students to utilize Quicken 2000 ™s automated personal financial planning features. The importance of securing files with passwords and backing up data is stressed. Mastery of the topics introduced in this course will enable students to utilize Quicken 2000?s automated personal financial planning features to create accounts, track  more...

Soft Skills Using MS Office Applications This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills. This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation,  more...

Windows 2000 Level 1 This course introduces students to the basic features in Microsoft Windows 2000 by walking them through the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. This course introduces students to the basic features in Microsoft Windows 2000. Students will learn end-user necessary skills like using the mouse, working on  more...

Windows NT Introduction ...will learn how to understand and use networking resources in this course that introduces basic features of Microsoft Windows NT. The course also includes lessons on managing files by renaming, copying, and moving folders. This course introduces students to the basic features of Microsoft Windows NT. Students will learn skills such as working on the Desktop, using windows, and operating the  more...

Word 2000 Expert ...will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Some skills they will learn include using master documents, subdocuments, and expanded and locked documents; using field references, macros, and revision tools; and applying formatting techniques. In this course, students will learn how to use the advanced features of Microsoft Word  more...

Word 2000 Level 3 ...will learn how to use the advanced features of Microsoft Word 2000, including master documents, field references, macros, and revision tools. In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Real-life scenarios will make the lessons more applicable to users while performance-based activities will engage them  more...

Word 2000 MOUS This comprehensive course is designed to teach students the introductory, intermediate, and advanced features of Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functunality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2000. They  more...

Word 2000 Proficient This is a comprehensive course designed to teach students the introductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This is a comprehensive course designed to teach students the introductory and intermediate features of Word 2000 so  more...

Word 2002 MOUS This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they  more...

Word 97 Level 3 In this course, students will learn how to use the advanced features of Word 97 to perform tasks above and beyond simple word processing, including using the Web Page Wizard. Students will also learn how to customize Word to suit their needs and make their tasks easier.  more...

Works 2000 Level 1 This course will introduce students to the basic functionalities of Microsoft Works 2000. Students will learn a little about databases and spreadsheets, as well as learn to create, modify, and save text documents using Microsoft Word. This course will introduce students to the basic functionalities of Microsoft Works 2000. Students will learn how to organize their schedules and manage their time  more...

Introduction To Netscape 7 This course introduces Netscape Navigator, a fast and functional Web browser. Students will learn how to explore the Web and find useful information.  more...

Building a Successful Team Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama ™s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your  more...

Creating an Effective Sales Team Course description -- Leadership is the most important element of a sales forcea ™s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for  more...

Delegating ...step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta ™s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get the most value from every assignment. IMPORTANT  more...

Developing A Child s Critical Thinking Skills Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques  more...

Social and Emotional Learning Course description -- There are strict legal requirements as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information about the law and how it impacts the process and your decision. You will be given methods for identifying when discharge is appropriate and tools to help you prepare for the meeting. You will  more...

Financial Basics for Non-financial Managers ...inancial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete picture of your financial position. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. This course helps a non-financial  more...

Interviewing Job Candidates ...hods to help you prepare to get the results you want. You will learn how to define exactly what youa ™re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues you should consider when evaluating a candidate. IMPORTANT  more...

Interviewing Skills for Job Candidates Course description -- Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera ™s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the  more...

Managing Stress Course description -- The tools and techniques in this course will help you understand and diagnose the stress in your life, identify the stressors you can and cannot control, and assess your readiness to make changes. There are methods to help you develop a systematic approach to eliminate stressors, manage your time, and implement short-term and long-term coping mechanisms. Youa ™ll develop  more...

Overcoming the Loss of a Loved One Course description -- The Strategies and Tips in this course will help someone learn how to understand the impact of losing a loved one and anticipate the emotions they can expect to experience. There are tools to help the bereaved accept the loss and define ways to deal with IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The  more...

Presentation Skills ...lan and present your remarks for the most impact, and you will learn how to deal with the anxiety that so often accompanies such assignments. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED -  more...

Recognizing and Responding to Signals of Violence Course description -- The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it have been prevented?` Unfortunately, these incidents will probably continue. However, there are usually advance warning signs of a child`s potential to carry out violent acts.  more...

Recognizing Employee Performance ...happen they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you  more...

Solving Problems as a Team ... group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in tracking results and implementing  more...

Telephone Skills for Quality Customer Service Course description -- Telephones are an everyday part of business and often aid in your customersa ™ first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions,  more...

PC Fundamentals With Microsoft Windows XP This course introduces students to the basics of personal computers. Students will learn what a computer is and how to identify and classify some basic components and peripherals. Students will also receive instruction on how to turn on a computer and log on to Microsoft Windows XP. In addition, students will learn what Microsoft Windows XP is, how to use the mouse to access various essential  more...

Working With Digital Pictures Level 2 This course was designed to give home and business users with basic digital imaging skills a closer look at what you can do with digital cameras and image editing software. To accomplish this, students will look at advanced camera features, lenses, automatic and creative controls, accessories, and basic color concepts. Using a camera, students will also zoom, record dates and times, and use  more...

Efficient Reading: Improving Speed and Comprehension This course encourages the self-development of reading skills for faster, more efficient reading with increased comprehension. Initially, you?ll diagnose your strengths and weaknesses in reading ability through a questionnaire that will show your reading habits as they presently are. You?ll learn to read more efficiently and thus improve your speed and comprehension through procedures applied for  more...

Pharmacy Technician Career Training Program This program will take you, as a student with no prior experience, into a new career as a Pharmacy Technician. Unlike many other career opportunities that come and go, medical careers are here to stay! Because of the widespread use of medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will  more...

Starting A Business?: How To Develop An Effective Business Plan ...will learn how to develop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a  more...

How to Join the Ranks of the Self-Employed in 6 Weeks Learn how to join the ranks of the self-employed by starting and running a business in 6 weeks. This course is designed specifically for individuals who desire to start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the  more...

Learn How To Write Effective Persuasive Written Communication Perfect short course for those seeking to persuasively communicate with their audience through written communication. The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to  more...

Dramatically Increase Sales With Minor Web Site Changes and Adjustments! ...al. 2) How some sites have solved this problem. Also, you will learn how many Las Vegas casinos lure visitors in and entice them to spend their money. And how this knowledge can help you in setting up your own web site! And finally, I`ll give you a simple javascript code for your web site that you can use to increase your sales! I`ll even show you the simple steps to set up this code. This code  more...

Newsletter Writing for Non-Profit Organizations ...will learn how to create a quality newsletter from concept through mailing on a limited budget. Non-Profit Organizations have unique budgetary issues when it comes to collateral materials such as newsletters. Often an information source as inexpensive to produce and distribute as a newsletter is overlooked due to misunderstanding the amount of work and expense involved. In this course the  more...

Payroll Accounting Learn quickly from an accounting expert how to carry out the entire payroll process. This course is designed to introduce individuals, entrepreneurs and small businesses to the cost of labor and its related payroll taxes. In some companies, payroll costs represent more than one-third of the operating costs. The employer is liable for meeting reporting requirements and for the money withheld from  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led Let an Search Engine Expert teach you how to quickly obtain top rankings and generate $$$ for your small business. A Great Value! Learn the secrets of effective search engine positioning and boost your Internet selling power a hundred fold. The perfect web business is the one that drives "targeted traffic" to their web site. How is this done? By achieving a top ranking in the major search  more...

Database Design Concepts During this course you will learn the basic concepts of database design, the SQL language and how to design and implement a simple relational database. The course is suitable for all kinds of audiences, as it starts with the very basic concepts of database design and presents the subject in an easy manner. Coursework focuses on the real-life implementation of database solutions and on practical  more...

Certificate in Technical Writing Career Advancement--Earn Technical Writing Certification from the premier provider of online training in Technical Communication. Certificate in Technical Writing (Basic Level) This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace.  more...

Certificate in Technical Writing for Current Technical Writers A Certificate Program for current tech writers, editors, and designers. Certificate in Technical Writing For Current Technical Writers This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing  more...

Introduction to ISO 9001:2000 ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and  more...

ADA Training & Certification Program Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...

Build a Powerful Marketing Strategy--Instructor-Led A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period  more...

Build a Powerful Marketing Strategy--Self-Directed A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of  more...

How to Critically Evaluate Your Business Plan A Trump U Course- Thinking like an entrepreneur means making the most of your opportunities. To achieve your dreams, you must know how to examine your plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may  more...

Negotiate to Win A Trump U Course- The most critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this  more...

Significantly Increase the Value of Any Property--Instructor-Led A Trump U Course- Improving your property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete  more...

The Trump Way to Wealth A Trump U Course- It`s a fact: today, anyone can become a millionaire or even a billionaire. In the history of the world, there has never been a better time to create wealth than right here, right now. The Trump Way to Wealth will give you the coaching, training, skills and tactics you need to build wealth every single day.Students may complete this course within a reasonable period of time.  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home A Trump U Course-If you ever plan to buy a house this course can save you money, time and aggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how  more...

Turn Your Life Experience Into College Credit ... Using the various exercises, activities and readings you will learn how to earn college credit from an accredited college or university. This online course serves as a basic guide on how to earn college credit for what you know. You will learn the various methods institutions will use to evaluate your prior learning. It has been designed to give you direction. It is exactly for anyone,  more...

Microsoft Office PowerPoint 2003 Level 1 ...ic features of Microsoft Office PowerPoint 2003. Students will learn how to design PowerPoint presentations on their computers through examples and interactive exercises. They will learn to create presentations from scratch using slide layouts and design templates and by using the AutoContent wizard. This course is designed to introduce students to the basic features of Microsoft Office  more...

Discover the Benefits of Self-Publishing! ...th a systematic approach for accomplishing that task. You will learn how to format your manuscript so that it is ready for the printers; how to register your copyright, get your ISBN number, Library of Congress Number, and EAN; identify binding and paper options, and how to market your book and sell it. Course Description Fewer and fewer publishing companies are taking on new authors and  more...

Cafeteria Plan Training & Certification Program Learn how to adminster the federally-mandated Cafeteria Plan rules and earn a "Certified Cafeteria Plan Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Section 125 Cafeteria Plans are one of the most-used benefits offered by employers in the United States, yet they are  more...

5S TRAINING 5S is more of a people process than it is a manufacturing technique. And it is much more than simply cleaning up your area it is a discipline that truly can enable you and your organization to achieve greater results. You have access to this online course for 1 year but can complete it as quickly as you care to. We estimate that you could take up to 24 hours to complete this course but many  more...

Lean Manufacturing Personal Training Library ...gy, techniques, and practices. In the first unit students will learn how to identify (and eliminate) waste and how to use value-stream mapping to capture the current state and visualize the future state. Overviews of the eight components of lean: Value Stream Mapping, Workplace Organization, Predictability & Consistency, Set-up Reduction, TPM, Visual Factory, Support Processes, and Continuous  more...

Manufacturing Statistics Personal Training Library ... and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean manufacturing initiative, you know how important it is to optimize your  more...

Six Sigma Black Belt Personal Training Library ... and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean manufacturing initiative, you know how important it is to optimize your  more...

Presentation Skills for Librarians ... the area of presentation skills for librarians. Students will learn how their organization and presentation of information, as well as presentation of themselves, affect the audience ™s receptiveness. Presentation Skills for Librarians This course will focus on the area of presentation skills for librarians. Students will learn how their organization and presentation of information,  more...

Implementing a Windows 2003 Network Infrastructure - MCSE (70-291) In this newly released coursed you will learn all you need to know about implementing a Windows 2003 server. This course is designed to teach you about Microsoft's new Windows 2003 server software. You will learn how to implement and set-up the server and complex software in a network environment. This course maps directly to Microsoft's MCSE certification exam 70-291. Included with this course  more...

Planning a Windows 2003 Network Infrastructure - MCSE(70-293) In this newly released coursed you will learn about planning Network Infrastructure for a Windows 2003 server. This course is designed to teach you beyond the basics or beginning level about Microsoft's new Windows 2003 server software and how to plan the infrastructure of a netowrk. This course maps directly to Microsoft's MCSE certification exam 70-293. Included with this course are electronic  more...

Planning & Implementing an Active Directory Infrastructure (70-294) In this newly released coursed you will learn all you need to know about planning and implementing an Active Directory Infrastructure for your Windows 2003 network. In this new course, you will learn how to plan and implement Active Directory Services in your Windows 2003 Server environment. You will also learn how to plan and implement an Active Directory Infrastructure. You will also get a  more...

Cisco CCNA WAN Protocols-Configuring X.25 This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces you to the features and functions of X.25. In addition, you will become familiar with the concept of packet switching as well as with the features of two types of virtual circuits. You will be presented with  more...