With Customers Training

Assertiveness Training If you want to be more assertive with colleagues, management or with your clients, then this 1 day public or on-site assertiveness training is the perfect solution. Providing each delegate with the skills to be assertive in a variety of different business situations, for example: holding effective meetings, coping with customers or helping to improve a colleagues performance. The assertiveness more...

SuperService Objective This workshop provides participants with techniques to deliver the type of excellent customer service that gets noticed. Content Characteristics of SuperService; Making a positive connection with customers; SuperService on the phone; Gathering information from customers; Communicating information and policies; Developing and implementing win-win solutions; Dealing with difficult more...

Leading Successful Project Teams ...l problems on a project, including managing relationships with customers, stakeholders, end users, and project team members. Content Understanding different roles; Establishing ground rules; Building empowered relationships; Asking insightful questions; Bridging the technical gap; Identifying standards and expectations; Giving feedback; Discussing and resolving problems; Asserting yourself; more...