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Listening Skills for the Workplace
...hough all of us spend far more time listening. A study by Wolvin & Coakley in 1991 found that most experts agree that people spend about 9% of waking hours writing, 15% reading, 30% speaking, and 45% listening. For executives, studies show that time spent listening is even higher-55% or more on the average each day. More than 35 general business studies conducted over the past few years
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