Online Works eLearning - Training Resources

Writing Web Content (Master Class)-Self Directed ...sy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you  more...

Writing Web Content (Master Class) ...sy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you  more...

Certificate in Web Content Creation (Master Classes) ...k to become a pro. So you?ll do a lot of writing in these workshops, and I will give you detailed feedback. You will stretch your writing muscles, exercise your mind with challenging ideas, and express yourself in a new way. You?re going to become a maestro of web content. Recommended text: Hot Text: Web Writing that Works, by Jonathan and Lisa Price (New Riders, 2002), ISBN 0-7357-1151-8, USD  more...

Creating Popular Web Content (Master Class)-Self Directed ...ed web writer. And you?ll learn to write web content that works?-persuasive marketing copy, press releases that get picked up by journalists, FAQs that help users navigate your site, news stories that provoke discussion, successful e-mail newsletters, entertaining webzine articles, a Weblog giving your personal vision to the world, and an electronic version of your resume. Each week, you will  more...

Comprehensive SAT Math Test Preparation Explores working with Arithmetic, Algebra, Geometry, Trigonometry, Statistics, and Probability problems. MIME Method (Mentor Instructor, Interactive, Modular Weekly Lessons, Equals Effective Student Learning). MIME learning is interactive and works. Bulletin board, "leave a message" courses are outdated.  more...

Comprehensive ACT Math Test Preparation Explores working with Arithmetic, Algebra, Geometry, Trigonometry, Statistics, and Probability problems. MIME Method (Mentor Instructor, Interactive, Modular Weekly Lessons, Equals Effective Student Learning). MIME learning is interactive and works. Bulletin board, "leave a message" courses are outdated.  more...

Essential Spanish ...man from Argentina, and Se?orita Fern?ndez is Spanish and works for the hotel chain at which both couples are staying. In Spanish there is a `formal` way of speaking to each other: at work, or in business relationships, or with older people: and there is an `informal` way of addressing someone; for example two younger people of the same age, or between friends. This is why we have two couples:  more...

Creating Popular Web Content (Master Class) ...ed web writer. And you?ll learn to write web content that works?-persuasive marketing copy, press releases that get picked up by journalists, FAQs that help users navigate your site, news stories that provoke discussion, successful e-mail newsletters, entertaining webzine articles, a Weblog giving your personal vision to the world, and an electronic version of your resume. Each week, you will  more...

Sexual Harassment in the Workplace Series ...e. Sexual Harassment in the Workplace Series This series works to educate managers and non-managers about the causes and effects of sexual harassment in the work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, this course complies with the  more...

Managing Conflict And Difficult Behavior ...will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior Managing Conflict and Difficult Behavior will help you to shape the way your team communicates and  more...

Managing Meetings ...will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works  more...

Word 2000 ...tarts out by teaching the students basic skills, and then works up to some of the most powerful aspects of Microsoft Word 2000. Also included is a business writing section designed to help improve professional writing skills. This course is designed to familiarize students with the key introductory, intermediate, and advanced features of Microsoft Word 2000 to customize and enhance their  more...

Word 2002 ...users to some of the application's basic capabilities and works up to showing them how to enhance the look of their text-based documents. Finally, the course builds upon intermediate Word skills by teaching students skills in creating and managing large projects. This course is designed to to familiarize users with the key introductory, intermediate, and advanced features of Microsoft Word  more...

Works 2000 Level 1 ...roduce students to the basic functionalities of Microsoft Works 2000. Students will learn a little about databases and spreadsheets, as well as learn to create, modify, and save text documents using Microsoft Word. This course will introduce students to the basic functionalities of Microsoft Works 2000. Students will learn how to organize their schedules and manage their time and money by  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding This is a complete and comprehensive medical billing course, taken online, through which you will quickly and easily learn this complex discipline. Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural  more...

The Cure For What Retails You This course explores how to increase retail sales. During this course, students will explore ways to increase their retail sales. The course works for all levels of retail sales from general sales staff to management but also addresses concerns of small business owners.  more...

The Trump Way to Wealth ...io series address a separate wealth building topic.How it works The Trump Way to Wealth seminar series is based on a new breakthrough product from Microsoft called Live Meeting. This is a Web-based application and you do not need to own the software to participate. Simply go to the Web address you are provided in your welcome email. Live Meeting enables users to collaborate online with  more...

Technology Integration - Best Practices ...s. This course will cover the basics with regard to what works and what doesn?t and introduce appropriate tools to facilitate instruction of core-curricular objectives. This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board  more...

Respiratory Protection ...se is intended to be part of OSHA training for anyone who works in or near where poisonous gases or particulate are present or oxygen is depleted. Your workers will learn when respirators are needed, and when they are unable to provide enough protection. They will discover how to inspect, wear, clean, maintain, and store all types of respirators, disposable particulate, full-face masks, SCBA,  more...

Microsoft Works Suite 2002 Level 1 ...eets and databases in this introductory course. Microsoft Works 2002 will also teach students how to create, modify, and save documents using Microsoft Word. This course will introduce students to the basic functionalities of Microsoft Works 2002. Students will learn how to organize their schedules and manage their time and money by using and editing spreadsheets and databases. Students will  more...

Legal Transcription Training ...t. You will learn about the profession, how a law office works, fundamentals of law, court systems litigation, and specialty law. In addition the student in this course will learn the ins and outs of legal dictation resulting in mastery of the subject. This course requires a Waveplayer. The device is a combination software program and hardware device, that allows the user to listen to  more...

How to Serve Your Customer This course looks at increasing customer service levels. This course explores how to create better customer service in a variety of atmospheres and locations. The course works for the beginning worker or management level.  more...

How to Critically Evaluate Your Business Plan A Trump U Course- Thinking like an entrepreneur means making the most of your opportunities. To achieve your dreams, you must know how to examine your plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may  more...

Forklifts Lurking in your manufacturing plants, creeping around your docks, and looming on your construction sites is an untold danger. Weighing more than a car, and possessing the power to lift even more, they can bring down the house with one wrong move. Forklifts! Welcome to Forklifts Lurking in your manufacturing plants, creeping around your docks, and looming on your construction sites is an untold  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...ory will develop an idea?a hypothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of  more...

Design a Winning Business Based on Your Idea--Self-Directed ...ory will develop an idea?a hypothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of  more...

Comprehensive Medical Coding Training ...yours struck me as the best. Well... I am living proof it works! I start my new career March 10, 2004 and I cannot wait. This job will change my life and that of my family. THANK YOU A MILLION TIMES OVER! " Gwenn A. "Hi! Just wanted to let you know I interviewed and was offered (which I accepted) a great job as head coder for a new Outpatient Surgical Center. They gave me a coding test, 12  more...

Choosing a Renewable Energy Installer Once you`ve made the decision to install either a solar or wind renewable energy system, what are the important questions to ask potential installers? This online class helps you locate installers, and covers important considerations and characteristics to look for. Also, we cover installation considerations, including what you can do to help. Student has access for 30 days but may complete the  more...

Build Your Own BIZ(tm) - Branding and Beyond Learn how to use branding to set your product or service apart from the competition and build value. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ(tm) - Dynamic Workforce Management Effective personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained  more...

Bartending to the Max-Online ...you with a thorough understanding of how the bar business works and will teach you a common sense approach to bartending in the real world and lessons that will benefit you throughout life. Bartending requires many skills, including an excellent memory, proficiency at multi-tasking, tremendous patience and talents beyond the making of cocktails. Because there are jobs of all skill levels,  more...

Bartending the Easy Way-Online ...you with a thorough understanding of how the bar business works, the ethics of serving cocktails and a common sense approach to bartending. Additionally, you will be taught in detail how to practice making cocktails. Other topics included are glassware, tools, recipes, pouring the perfect shot, bar terms, wine and champagne service, martinis, laws, job interviews and resumes. Hollywood  more...

Java Programming with Java SE 6 0 Java I O ...ta in a given scenario, and recognize how a Console class works. The java. nio package - use the classes of the java. nio package to modify buffers, get information about disk usage, retrieve a channel, and transfer data between channels. The Scanner class - use a scanner to retrieve input from a specific source. Formatting output - use the printf method and the Formatter  more...

Finding Your Life Balance You fill your life with many activities and it is difficult to get the balance between those activities right. But getting the balance right gives a tremendous payback. You feel fulfilled. You are in harmony with yourself and your world. Which is good for you, and also impacts positively on your family, friends, and co-workers. The first step towards a possible adjustment of your life balance is  more...

Industry Overview Federal Government The Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand  more...

Trends in Coaching When is a good time to coach? And what is the business case for coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What  more...

Developing Customer Satisfaction Surveys By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design  more...

Excellence in Internal Customer Service In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning  more...

ITIL Continuity and Availability Management American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye.The delivery and support  more...

Working for Your Inner Boss Personal Accountability ...es of an organization decide for themselves. Everyone who works must also answer to an inner boss, a personal, internal voice that provides guidance on whether a job is worth doing and whether it is done well. Accepting personal accountability for your work means your inner boss sets demanding standards and that you're willing to commit to meeting those standards and answer for the results of  more...

The Path to Peace and Harmony A saying goes, " We will never be better as a team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course, you'll  more...

Six Sigma and Critical Customer Requirements ... central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools to examine what your customers say they need and to determine from those statements what they really need. Finally, you'll learn to build the House of Quality, the graphical  more...

UNIX--Part 2 Advanced Topics for Users ...UNIX curriculum teaches end users a little about how UNIX works and handles resources. It shows how UNIX can be best used by advanced users in a UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators. L earn To: Identify the hardware requirements for a UNIX system. Identify the features of job control. Identify the  more...

Designing Cisco Network Service Architectures Part 2 ...es of network management. Identify features of the CiscoWorks network management solution. Identify features and functions of management tools for the CiscoWorks LAN solution. Identify features of a Cisco IOS high availability architecture. Identify characteristics of fault-tolerant devices and redundant topologies. Identify features and functions of Layer 2 and Layer 3 redundancy.  more...

NetWare and Windows NT Integration - Part 3 ...ell Client for Windows NT, and managing users with Z.E.N. Works. L earn To: Install the NDS for NT tools and access them from NDS. Configure user access to the Windows NT domains and user groups. Manage a Windows NT user account. Synchronize Windows NT and NDS passwords. Access the Windows NT File System. Identify the benefits of using a Windows NT workstation and  more...

NDS Design and Implementation Part 2 Course Overview This is the second course of a two-part series on Novell NDS Design and Implementation. This series will provide the knowledge and skills necessary to create a Novell Directory Services (NDS) design and implementation strategy. This course will cover planning the user environment and NDS design implementation. L earn To: Plan the user environment to provide access to  more...

Sales Management Motivating Sales Teams to Win ...anager for Icon's Industrial Engine Product Group. Maggie works off-site, but you have sensed some anxiety on her part through recent telephone calls. In the meeting, you need to evaluate Maggie's motivation and take appropriate actions to increase her motivation. Unit 3: Addressing Substandard Sales Performance (1 - 2 hours) Identify the factors you should consider  more...

NetWare 5 Administration - Part 4 ...th distributing and managing applications by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Distribute and manage applications by using Z.E.N. works. Manage workstations by using Z.E.N. works. C ontent Emphasis Skills-Based A udience This  more...

Networking Technologies Series TCP IP Internetwork Mgt ...CP/IP). The Internet, Internet Mail Protocols, how TCP/IP works with LAN and WAN protocols, the Domain Name Service (DNS), Network File System (NFS), Network Information System (NIS), and managing TCP/IP are subjects that will be covered in this course. L earn To: Examine the services and protocols available in the Internet. Examine the properties of the LAN and WAN protocols that  more...

NetWare 5 Administration - Part 4 ...th distributing and managing applications by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Distribute and manage applications by using Z.E.N. works. Manage workstations by using Z.E.N. works. C ontent Emphasis Skills-Based A udience This course is  more...

Microsoft Works Suite 2005 Creating Documents ...of Microsoft Word, which is integrated with the Microsoft Works Suite 2005 software. It will also cover the basics of document creation such as creating and saving a document as well as editing, formatting, moving, and aligning text in a document. This course will also cover various options to enhance a document. Learn To: Start Microsoft Word from Works Task Launcher. Save a  more...

Microsoft Works Suite 2005 Creating Spreadsheets ...Works Spreadsheet including spreadsheet essentials such as the interface, templates, and Help options. It will also include working with formulas and functions in a spreadsheet as well as how to perform common tasks such as copying, pasting, and printing. Learn To: Identify the components on the Works Spreadsheet interface. Create a spreadsheet. Identify options available to use  more...

Microsoft Works Suite 2005 Creating Databases ...his course helps the learner create databases by covering Works Database essentials such as working with databases, fields, records, forms, and reports. It also covers database fundamentals such as the Works Database interface and database views. Learn To: Identify components of the Works Database interface. Create a database from an existing template. Identify the steps to create  more...

Introduction to Microsoft Works Suite 2005 ...vide the learners with a basic understanding of Microsoft Works Suite 2005. It will enable them to use Works as a handy all-in-one tool that has an option for every task. With the basic knowledge of Works, learners will be able to accomplish various tasks using the collection of programs provided by Works. Learn To: Open the Works Task Launcher from the Start menu. Identify features  more...

UNIX User Curriculum ...this curriculum teaches end users a little about how UNIX works and handles resources. It shows how UNIX can be best used by advanced users in a UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators. This curriculum consists of 2 Skill Builder courses: Course 13630 UNIX Part 1: User Fundamentals Course 13631 UNIX Part 2: Advanced  more...

Self Development Increasing Your Assertiveness ...on, one of Icon's Human Resources Assistants. Since Carla works in the Human Resources Department, she has been exposed to many different types of behavior styles. Through your questions and her answers, Carla will share her knowledge with you about behavior styles, the benefits of assertive behavior, and the factors that enable you to communicate assertively. Unit 2: Enhancing Self-Esteem  more...

WebSphere MQ Integration Message Broker ...udents are given a basic understanding of how the product works and what tasks can be done with it. Learn To To identify business drivers for integration. To identify aspects of traditional approaches to integration. To match business integration products with their descriptions.  more...

SAP R 3 PP Production Planning SOP ...ribes the production planning process and explains how it works. The learner is introduced to the various planning levels in the R/3 System as well as learning how to plan in the Sales and Operation Planning and Material Requirement Planning levels. Furthermore, the trainer will be shown the functions of standard SOP and of flexible planning. Learn To: o Production Planning in SAP R/3. o  more...

SAP R 3 PP Program Planning MP MRP ...ribes the production planning process and explains how it works. Upon completing this course, the trainee will be able to describe the various planning strategies and their applicability in different types of industries and identify the integration points with Materials Management, Sales & Distribution, Financial Accounting and Controlling modules. Furthermore, the learner will identify the  more...

SAP R 3 v4 6 Purchaser ...l be introduced to the environment in which the purchaser works, paying particular attention to the procurement process used in an enterprise and the most important information sources of the purchaser. Additionally, the student will be introduced to the most important steps of the three procurement processes Stock material, Consumable material and Services. Learn To: o Getting started with  more...

Works 2003 Introduction ...Works 2003 - Introduction course gives an overview of some of the features of Works 2003. It begins by introducing the new interface and then demonstrates how Works 2003 excels as a central location for many types of projects and tasks. Learn To Identify features of the Home page. Identify features of the Tasks page.  more...

Works 2003 Creating Documents ...Works 2003 - Working with Documents course teaches the learner how to create and edit a document, focusing on how to select and move text, format and align text, and create bulleted and numbered lists. This course also teaches how to enhance documents with clipart images, and borders and shading. Learn To Start Word from Works Task Launcher.  more...

Acrobat 6 0 Fundamentals ...e presupposes that users have Microsoft Word or Microsoft Works Word installed on their computer. Learn To To identify parts of the Acrobat 6.0 interface. To convert a Word document to a PDF document. To match Acrobat 6.0 toolbars with their functions. Deployment Options e-Learning Language Options  more...

Works 2003 Curriculum The Works 2003 Curriculum includes the following courses: Works 2003: Introduction Works 2003: Creating Documents Works 2003: Creating Spreadsheets Works 2003: Creating Databases To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Works 2003 Creating Databases ...Works 2003: Creating Databases course explores the database interface, and the student then learns about entering data, and database tables, and forms. Learn To Identify components of the Works Database interface. Create a database from a template. Identify options for creating a blank database.  more...

Works 2003 Creating Spreadsheets ...Works 2003: Creating Spreadsheets course introduces the learner to the fundamentals of spreadsheets and teaches how to enter and manipulate spreadsheet data. Learn To Identify components of the Works Spreadsheet interface. Create a spreadsheet from a template. Identify Help features. Deployment Options  more...

Business Accounting Accounting for Liabilities ...ing Auditor in Icon's Financial Services Division. Ronald works with current liabilities on a daily basis and has a number of years of experience. He has prepared a series of exercises that will test your knowledge of this topic. Through your discussion with Ronald, you will increase your understanding of liability fundamentals, as well as the accounting process that should be used when  more...

Economics The Principles of Economics ...w people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic principles, economic analysis and policy, factors of production, and economic growth. Unit 2: Economic Markets (1 - 2 hours) Compare Public and Private Goods. Identify the Laws of Supply and Demand.  more...

Budgeting Operating Manufacturing Budgets ...ill meet with Ronald Spear, one of Icon's accountants who works with manufacturing budgets in Icon's Home Appliances Product Group. Ron will discuss the sections of a manufacturing budget, methods used to create one, and what types of information can be determined from a manufacturing budget. Throughout your conversation with him, Ron will ask you questions to gauge your understanding of  more...

MS Office 2003 New Features for Office Users This first course will give current users of Office an overview of the key new features and capabilities of Office 2003. In addition to a broad overview of new capabilities, it specifically focuses on the use of XML as a native file format in Word, Excel, and Access, as well as on the greatly enhanced Outlook interface. Learn To To identify features of the Reading  more...

Cisco Networking Technologies Introduction Part 2 ...Identify categories of switches. Identify how switching works in a Local Area Network (LAN) environment. Identify functions of the Transmission Control Protocol/Internet protocol (TCP/IP) Network layer. Identify characteristics of Internet Protocol (IP). Identify functions of Internet Control Message Protocol (ICMP). Audience: Anyone wishing to take the Cisco Exam 640-821.  more...

WebSphere MQ Integration Message Broker ...udents are given a basic understanding of how the product works and what tasks can be done with it. Learn To To identify business drivers for integration. To identify aspects of traditional approaches to integration. To match business integration products with their descriptions.  more...

SAP R 3 Structure Operation ...urse describes the structure of the R/3 System and how it works. The SAP R/3 System explains what SAP R/3 means, and describes the kinds of companies in which it can be used, as well as the system architecture on which it is based. Additionally, it will describe how the trainee will be introduced to R/3 as an integrated system, as well as its organizational structure, and components. The  more...

Commerce Server 2000 Design Impl Part 4 Ad Campaigns Websites .... It provides basic coverage of what packaging is, how it works, and when and why the learner will want to package their Commerce Server Web sites. Topics that teach how to manage user accounts and managing orders are also covered. Learn To: o Identify features of Commerce Server 2000 campaigns. o Identify considerations for targeting campaigns at specific users. o Create a target  more...

Dir Database Integration Using DirXML Part 1 DirXML Deploy ...arner is briefed about DirXML architecture and how DirXML works. The course covers the installation of DirXML and the deployment concepts of DirXML. Learn To: o Match the benefits of DirXML with the situations in which they are applicable. o Match DirXML architecture components with their uses. o Identify the DirXML rule used in a specified situation. o Identify the preparatory tasks  more...

CompTIA Linux 2004 Security ...tion, operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. Learn To: Identify ways in which an Intrusion Detection System (IDS)  more...

CompTIA Linux 2004 Security ...tion, operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. Learn To: Identify ways in which an Intrusion Detection System (IDS)  more...