From Serebra Learning Corporation
Royce Hotel Case Study 1: Understanding the Business 


...The first stage in getting to grips with how an operation works is to understand the business you're dealing with. In this course you can take a hands-on approach to understanding operations management by examining the practical day-to-day problems facing a fictitious business, the
Royce Hotel. Through the case study you will examine the particular challenges facing the operations function of
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Java 2 Programming Part 1: The Java Language 
...ters, consumer products, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major
Web browsers. This first course in the series is designed to give students a basic understanding of
Java 2. It provides the knowledge needed to compile, run and distribute a simple Java application. It teaches the features of this programming
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Java 2 Programming Part 2: Objects and Classes 
This is the second course in a five-part series on
Java 2 Programming. The Java platform is based on the idea that the same software should run on many different kinds of computers, consumer products, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major
Web browsers. This course teaches learners the general concepts of
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Java 2 Programming Part 3: Core Language APIs, Threads, and Exceptions 
This is the third course in a five-part series on
Java 2 Programming. The Java platform is based on the idea that the same software should run on many different kinds of computers, consumer goods, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major
Web browsers. This course covers the function of packages in Java, including
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Java 2 Programming Part 4: Building and Managing GUIs 
This is the fourth course in a five-part series on
Java 2 Programming. The Java platform is based on the idea that the same software should run on many different kinds of computers, consumer products, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major
Web browsers. This course covers using the java.awt package and creating
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Java 2 Programming Part 5: Streams and Networking 
This is the final course in a five-part series on
Java 2 Programming. The Java platform is based on the idea that the same software should run on many different kinds of computers, consumer products, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major
Web browsers. This course teaches learners advanced topics that will help
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CompTIA Linux 2004 Security 
...tion, operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes
Professionals who want to certify their technical
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Computer Telephony Integration 
This
WestNet e-Learning module provides a broad overview of the way
CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.
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Components Used to Build Networks 
This
WestNet e-Learning module introduces internetworking devices, such as repeaters, hubs, switches, bridges, routers, and gateways as the connectors between the individual segments of a broadcast network that has been broken down into separate segments.
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Federal Government Industry Overview Version 1 
...l provide you with an understanding of how the government works with businesses, the regulatory and business factors driving change, the challenges facing the implementation of e-government, and strategic management and enterprise solutions. This course is designed for management consultants and sales personnel seeking an overview of doing business with the
Federal Government, as well as
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ITIL Continuity and Availability Management 
American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and
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Excellence in Internal Customer Service 
...nal customer service. If everyone within the organization works to provide their "internal" customers with better service, then the end customers will receive a much higher quality service in the long run. Focusing on your internal customers not only helps your organization to survive and prosper, but also has the added benefit of motivating your employees, meeting their needs, and promoting a
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Developing Customer Satisfaction Surveys 
...vey design to develop a customer satisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the survey instrument itself, including selection of question formats, sequencing of questions, and wording of the items themselves. Finally, you'll examine issues relating to selection of a sampling method and determination of sample
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Project Management Essentials Simulation 
... and
Management (
KPDM). KPDM is a
Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project charter to bringing a task through to completion and delivery), they also handle isolated aspects of projects to meet their clients'
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Personal Accountability Working for Your Inner Boss 
...es of an organization decide for themselves. Everyone who works must also answer to an inner boss, a personal, internal voice that provides guidance on whether a job is worth doing and whether it is done well. Accepting personal accountability for your work means your inner boss sets demandi
Members of business organizations who want to increase their effectiveness at work while exercising more
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What Is Emotional Intelligence 
Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often
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Increasing Your Emotional Intelligence 
In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by
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Coaching Trends 
... must display an ongoing commitment to coaching. Coaching works in all directions--consider upward and peer-to-peer coaching--which is one of the reasons it is so powerful. Total confidentiality and life coaching can also help to foster a long-term coaching strategy that leads to ultimate business succes This course is designed for anyone in an organization who has a role in improving the
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Six Sigma and Critical Customer Requirements 
... central to success. In this course, you'll learn how
QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools to examine what your customers say they need and to determine from those statements what they really need. Finally, you'll learn to build the
House of
Quality, the graphical
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Intellectual Property Overview 
Management is often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How does management perform this function effectively while keeping the law on its side? This course explains the basic types of intellectual property, the legal protections in place, and the
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Inside C 
To compare and contrast the features of the C# programming language with those of C Application developers with experience in object-oriented programming, especially in C , who wish to start working with C#
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Beginning C 
To compare and contrast the features of the C# programming language with
VB6 Application developers with experience in object-oriented programming, especially
Visual Basic 6.0, who wish to start working with C#
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UNIX System Administration 
This course presents the basics of administering a
UNIX operating system. It includes instruction on adding and removing users, backing up the file system, managing the file system, and manipulating the run-time environment. The course introduces the concept of system administration. It describes the duties of the system administrator, introduces the superuser and discusses how an administrator
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Servers and their Components 
To identify the functions, features, and components of servers
Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists
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Physical Network Design 
This module provides an overview of transmission media basics, including a look at structured wiring systems, cable characteristics, wireless
LANs, and installation.
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Routing Table Protocols 
This
WestNet e-Learning module describes and compares the two major routing algorithms and discusses the dominant routing protocol based on each algorithm. We will also learn about several small, but important protocols created to solve special routing or transmission problems.
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How a Local Exchange Works 
This
WestNet e-Learning module focuses on telephone central offices (
COs), the telephone numbering system, and the physical connections that transmit signals between customers and COs.
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Introducing Voice Over IP 
To identify the components and signalling protocols of
VoIP, recognize how VoIP works with the centralized and distributed architectures, and determine the gateway requirements to support both architectures in enterprise and service provider environments IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the
Cisco Certified more...
Cryptography and PKI 
To recognize network security problems, and how cryptography and
PKI secure network applications IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a
Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (
642-444 CIPT)
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Laser Safety Training 
This one-hour course is designed to provide awareness of the fundamentals of
Class IIIB (moderate) and IV (high-power) lasers or laser systems. The content in this course is designed to comply with the intent of the applicable regulatory requirements. discuss what a laser is and how a laser works name the types and classes of lasers describe non-beam laser hazards recall the biological
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SAP R 3 4 6 Purchaser 
...l be introduced to the environment in which the purchaser works, paying particular attention to the procurement process used in an enterprise and the most important information sources of the purchaser. Additionally, the student will be introduced to the most important steps of the three procurement processes
Stock material,
Consumable material and
Services. The audience for this course would
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Introduction to Microsoft Works Suite 2005 
This course will provide the learners with a basic understanding of
Microsoft Works Suite 2005. It will enable them to use
Works as a handy all-in-one tool that has an option for every task. With the basic knowledge of Works, learners will be able to accomplish various tasks using the collection of programs provided by Works. A home computer user with basic to intermediate skills looking to use
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Managing Data using Works 6 0 
...Works 6.0 course is the first course in the
Works Suite 2002 curriculum. This course acquaints the users with the applications of the
Works Suite and the different components of the
Works application. It teaches the users to use the
Task Launcher to start various tasks in Works and complete them using different wizards and templates. Additionally, it explains the different components of Works
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Microsoft Works Suite 2005 - Creating Spreadsheets 
This course will cover the basics of
Works Spreadsheet including spreadsheet essentials such as the interface, templates, and
Help options. It will also include working with formulas and functions in a spreadsheet as well as how to perform common tasks such as copying, pasting, and printing. A home computer user with basic to intermediate skills and wants to use a personal computer competently and
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Microsoft Works Suite 2004 - Introduction 
This course will provide the learners with a basic understanding of
Microsoft Works Suite 2004. It will enable them to use
Works as a handy all-in-one tool that has an option for every task. With the basic knowledge of Works, learners will be able to accomplish various tasks using the collection of programs provided by
Work A home computer user with basic to intermediate skills.
more...
Microsoft Works Suite 2004 - Creating Databases 
...his course helps the learner create databases by covering
Works Database essentials, working with data, and performing common tasks. It also covers database fundamentals such as database interface and database views. The course includes related topics such as manipulating data, performing common tasks, and working with forms and reports. A home computer user with basic to intermediate skills
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Exchanging Data with Excel 2007 
In
Excel 2007, there are a number of options for importing data and sharing data with other applications. Excel 2007 includes built-in functionality for importing text files and creating database queries to retrieve data from a variety of databases. Other applications, such as
Access,
Word, and
Outlook, can also import
Excel data. Using
XML in conjunction with Excel enables you to further manage
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Enhancing Images using Picture It Photo 2002 
...g
Picture It Photo 2002 course is the third course in the
Works Suite 2002 curriculum. This course familiarizes users with the features and interface of Picture It Photo 2002. It also teaches users how to create projects using templates and add objects to the projects. Additionally, the course teaches users how to modify a picture and its objects and apply various effects to enhance the quality
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Managing IP Traffic With Access Lists 
...ds with a configuration of a specialized access list that works on
Telnet traffic. Lesson 3 offers insight into network address translation (
NAT) and port address translation (
PAT) or overloading services. These technologies are very important in the attempt to convert public IP addresses while still allowing access to the
Internet. NAT and PAT are included in this section because they often
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Managing Finances using Money 2002 
...ances using
Money 2002 course is the second course in the
Works Suite 2002 curriculum. The course introduces the user to the fundamentals of
Microsoft Money. Additionally the course details information about performing basic activities such as creating a
Money file and managing accounts. It also details the processes involved in maintaining transaction details and creating and scheduling bills
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IBM WebSphere Business Integration Message Broker Fundamentals 
The purpose of this course is to provide learners with a general overview of the WebSphere Business Integration Message Broker product. The course introduces the business and technical reasons for a message broker and the main features of WebSphere Business Integration Message Broker are then outlined. Students are given a basic understanding of how the product works and what tasks can be done
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Novell NetWare 5 Administration - Part 4 
This is the fourth course in a five-part series on
Novell NetWare 5 Administration. This course covers the concepts and methods associated with distributing and managing applications by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam
50-639 and is equivalent to
Novell class 560.
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SAP R/3 Structure and Operation 
This course describes the structure of the R/3 System and how it works. The
SAP R/3 System explains what SAP R/3 means and describes the kinds of companies in which it can be used as well as the system architecture on which it is based. Additionally it will describe how the trainee will be introduced to R/3 as an integrated system as well as its organizational structure and components. The
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UNIX Part 2: Advanced Topics for Users 
The second course in the
UNIX curriculum teaches end users a little about how UNIX works and handles resources. It shows how UNIX can be best used by advanced users in a
UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators.
more...
From 123-CBT Computer Based Training
UNIX--Part 2 Advanced Topics for Users 

...UNIX curriculum teaches end users a little about how
UNIX works and handles resources. It shows how UNIX can be best used by advanced users in a
UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators. L earn To:
Identify the hardware requirements for a UNIX system. Identify the features of job control. Identify the
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NetWare and Windows NT Integration - Part 3 

...ell
Client for
Windows NT, and managing users with Z.E.N. Works.
L earn To:
Install the
NDS for NT tools and access them from NDS.
Configure user access to the Windows NT domains and user groups.
Manage a Windows NT user account.
Synchronize Windows NT and NDS passwords.
Access the Windows NT File System.
Identify the benefits of using a Windows NT workstation and
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NetWare 5 Administration - Part 4 

...th distributing and managing applications by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam
50-639 and is equivalent to
Novell class 560.
L earn To:
Distribute and manage applications by using Z.E.N. works.
Manage workstations by using Z.E.N. works.
C ontent
Emphasis
Skills-Based
A udience
This
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NetWare 5 Administration - Part 4 

...th distributing and managing applications by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam
50-639 and is equivalent to
Novell class 560.
L earn To:
Distribute and manage applications by using Z.E.N. works.
Manage workstations by using Z.E.N. works.
C ontent
Emphasis
Skills-Based
A udience
This course is
more...
Microsoft Works Suite 2005 Creating Spreadsheets 

...Works
Spreadsheet including spreadsheet essentials such as the interface, templates, and
Help options. It will also include working with formulas and functions in a spreadsheet as well as how to perform common tasks such as copying, pasting, and printing.
Learn To:
Identify the components on the
Works Spreadsheet interface.
Create a spreadsheet.
Identify options available to use
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Microsoft Works Suite 2005 Creating Databases 

...his course helps the learner create databases by covering
Works Database essentials such as working with databases, fields, records, forms, and reports. It also covers database fundamentals such as the Works Database interface and database views.
Learn To:
Identify components of the Works Database interface.
Create a database from an existing template.
Identify the steps to create
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UNIX User Curriculum 

...this curriculum teaches end users a little about how
UNIX works and handles resources. It shows how UNIX can be best used by advanced users in a
UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators. This curriculum consists of 2 Skill
Builder courses:
Course 13630 UNIX Part 1: User Fundamentals Course 13631 UNIX Part 2:
Advanced more...
WebSphere MQ Integration Message Broker 

...udents are given a basic understanding of how the product works and what tasks can be done with it. Learn To To identify business drivers for integration. To identify aspects of traditional approaches to integration. To match business integration products with their descriptions.
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