Instructor Led Workshop Training in Canada - Training Resources

The ABCs of Supervising Others This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority.  more...

Starting Your Own Firm This is a dynamic, full-day workshop that shows how to structure the legal aspects of the business; finance the start-up; set up the financial & operational systems; & how to name the practice & launch marketing initiatives to get work in the door!  more...

2790A Troubleshooting and Optimizing Database Servers Using Microsoft SQL Server 2005 MS Certification The purpose of this two-day workshop is to teach database administrators working in enterprise environments how to determine and troubleshoot performance issues using Microsoft SQL Server 2005.  more...

Motivation Training Motivating Your Workforce This workshop helps supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help managers and supervisors understand what employees want, and to give them a starting point for creating champions.  more...

Time Management Using Outlook This workshop will look at many of the challenges that cause time management issues, ways to change our own patterns, as well as the advantages and techniques of using MS Outlook to manage the diverse nature of our work life.  more...

SEO For Africa - 25 Ways To Live Off Your Website In this workshop we ll look at 25 different ways that you can make money online. We ll examine popular methods & how to make them work as well as little known strategies that you ve probably never heard of before.  more...

Great Leadership Works Workshop Great Leadership Works is presented in a workshop format to business leaders at all levels. It is designed to help leaders build ownership and create an environment where everyone is working towards achievement of the company s vision and goals.  more...

Distillation This workshop adds to the knowledge and skills of operators and other personnel who are responsible for the distillation process.  more...

The Professional Supervisor Learning how to supervise new employees on a trial and error basis can lead to discouragement. This three-day workshop will help you teach participants how to overcome many of the problems a new supervisor may encounter.  more...

MS Project Workshop - sfc This course enables you to use Microsoft Project 2003/ 2007. This is a highly effective tool to manage projects and is ideal for project managers, team leaders and team members who are new to the project management tool.  more...

Training For The Trainer - JDConcepts The Objective of this workshop is to develop skills in designing and delivering training including: developing self confidence developing presentation skills lesson planning training methods  more...

Practical Goal Setting - Elite In this workshop, you will learn why goal setting is necessary to become a champion in every aspect of life! You will develop an understanding of the consequences of not applying practical goal setting into your daily routine.  more...

*Time Management Working Smarter Not Harder- Job Design Concepts Managing time is a myth. We need to manage ourselves in the fixed amount of time we are given. This workshop will help participants zero in on the areas that will provide them with the greatest return. Participants will develop the methods and a mentality to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.  more...

*Urban Drainage Design Workshop 12 CEUs ...workshop provides a detailed introduction to urban roadway drainage design. Design guidance for solving basic problems encountered in urban roadway drainage design is provided. The topics are hydrology including rational equation, soil conservation method, regression equations, and synthetic hydrographs; and highway drainage including gutter flow, roadway inlet interception, storm drain  more...

Life Cycle Cost Analysis for Pavement Design EPIC is presenting a 1. 5-day workshop on the principles of LCCA and how it is used in the context of overall transportation asset management. The course is focused on the practical aspects of LCCA in transportation asset management..  more...

Basic Concepts Energy Demand and Economics of HVAC Systems Mastering the fundamentals and basic concepts of HVAC is necessary for individuals involved in the design, operation, and maintenance of HVAC systems. This course provides an understanding of the basic concepts of HVAC systems covering fundamentals of refrigeration, heat transfer, and psychometrics, HVAC equipment and system selection, comfort, cooling and heating load calculations, design of air  more...

Communication Strategies This workshop will teach how to: Identify common communication problems that may be holding you back; Develop skills in asking questions; Identify what their non-verbal messages are telling others; Develop skills in listening actively & empathetically.  more...

MS SharePoint Designer Branding- Newera Learn to customize and brand your SharePoint 2007 site through master pages and cascading style sheets using Sharepoint Designer. This s a very hands-on 3 day workshop.  more...

* Writing-Competency Course This workshop focuses on the competencies that are essential for writing effectively in today s business environment. Topics covered: Punctuation, Grammar, Vocabulary development & Sentence structure.  more...

Advanced Skills for the Practical Trainer The truly skilled trainer can make a program exciting. The learners will have fun while they are learning if the facilitator is able to involve their emotions as well as their minds This two-day workshop is your start to that goal.  more...

Delegation The Art of Delegating Effectively -cp This 1-day workshop will explore many of the facets of delegation, including when to delegate and who to delegate to. We will also go through the delegation process step by step to see where the pitfalls lie and what we can do about getting around them.  more...

Stress Management - ch Workers at all levels feel stressed out, insecure, & misunderstood, combined with the demands of home, have become too much to handle. This workshop explores the causes of such stress, & suggests stress management strategies that people can use every day  more...

Psychology of Leadership one day - theory In this workshop we will detail key factors that often determine abilities to achieve success in a leadership role. We'll also discuss the various types of leadership styles that we encounter in personal and professional life & much more.  more...

Practical Project Management Using Microsoft Project This hands-on workshop teaches a practical approach to PM utilizing globally recognized project management practices & MS Project 2007 one of the world s most popular PM software apps. Participants will develop, maintain and report on a project plan.  more...

Computer Basics 1 using Microsoft Windows XP In this hands-on workshop participants will learn: to recognize & use Windows terminology; the components of the Windows desktop environment; how to use windows, scrollbars, menus &dialog boxes; features of your Windows taskbar & menus and much more.  more...

Human Resources Training HR for the Non HR Manager Many Managers & supervisors are expected to deal with some HR issues. They may be asked to take part in developing job descriptions, sit in on interviews or take responsibility for discipline. This workshop will teach those managers some HR concepts.  more...

Time Management Get Organized for Peak Performance In this one-day workshop, participants will learn how to make the most of their time by getting a grip on their office space, organizing their workflow, learning how to use their planner effectively, and delegating some of their work to other people.  more...

Marketing in Tough Economic Times This dynamic 4-hour workshop shows how to assess which skills & services can be adapted & how to find new types of clients & markets so you can maintain revenues & cash flow during the downturn & be well positioned for when the economy takes off again.  more...

Negotiating for Results - comphelp This workshop will give participants confidence when negotiating with both internal & external clients. It also includes techniques to promote effective communications & to turn face-to-face confrontation into side-by-side problem solving.  more...

Coping With Stress Work and Home This workshop explores coping and stress in four key life areas: Personal, Work, Couple and Family. High performance no longer means putting work ahead of everything else. Stress is neither good or bad, it's a fact of life.  more...

SEO - Link Building Strategies In this workshop we'll look at why links are important to boosting your Google rankings and finding out how many links Google recognizes to your site. We'll then discuss 8 basic link building strategies as well as 7 more advanced tactics.  more...

Sanitary Sewer Stormwater Drainage Systems Design Workshop 12 CEUs This 2-day workshop is intended for those who require better understanding of sanitary sewer and stormwater drainage systems design. The participant will be expected to complete a sanitary sewer and storm water drainage system design under instructor guidance by using first principle methods and/ or design aids.  more...

Core Data Access with Microsoft Visual Studio 2005 - CTE This 3-day instructor-led workshop provides the knowledge & skills to develop data-access applications by using the MS .NET Framework and Microsoft Visual Studio 2005. The workshop describes how to access and update data in a database by using ADO. NET.  more...

Essential Communication Skills - computer help A major goal of this workshop is to help participants understand the impact their communication skills have on other people, and how improving these skills can make it easier for them to get along in the workplace.  more...

Business Etiquette Gaining That Extra Edge - computer help This 1-day workshop will teach you: The elements of a good handshake, How to manage business cards, Professional telephone etiquette, Tips on remembering names, Ways to make a good first impression, The basics of dining etiquette and more.  more...

Dealing with Difficult People - computer help During this one-day workshop, you will learn: How your attitudes & actions impact others; New & effective techniques for dealing with difficult people; How to identify times when you have the right to walk away from a difficult situation; and more.  more...

Managing Small Projects Designed for individuals who are or will be assigned to manage small projects. The focus is on the importance of good scope definition, schedule planning & project control. The format of the course includes a workshop, lecture & group discussion.  more...

Sales Training 4 - Prospecting For Leads Like A Pro This one-day workshop will help you become skilled at networking and use the 80/ 20 rule for success. Learn who to target and how to target them, and how to prospect every day through warming up cold calls, follow-up on leads, or networking.  more...

Strategic Business Planning for Sales Professionals This workshop will enable the participants to create a plan that will help them achieve their sales revenue goals by building a strong sales territory and or customer base.  more...

Assertive Communication An Essential Individual Competency and Team Skill This workshop will help you to feel comfortable with saying "no", without feeling guilty and to speak up in a confident and effective manner. Learn to distinguish between the three basic positions: passive, assertive and aggressive.  more...

Bookkeeping and Accounting A comprehensive workshop for anyone who comes into contact with the day-to-day functions of the company's books and financial routines  more...

Art of Negotiating Applying Principled Negotiation Techniques In this workshop, you ll learn the structure of negotiation, its approaches, and the skill to conduct effective negotiations and how to establish the basis for successful negotiation long before you speak.  more...

Monitoring and Troubleshooting Exchange Server 2007 This workshop teaches messaging specialists to monitor & troubleshoot an Exchange Server 2007 messaging system. Learn how to correlate client & server issues & resolve those issues; how to monitor systems & create reports from the monitoring data.  more...

Delivering Powerful Presentations - Powerlink Deliver your message in such a way as to insure your audience has received the message as you intended. Dale Carnegie was quoted as saying, To get people to be interested, you must first be interesting .This workshop is designed to help you do just that.  more...

Building Web Sites with Dreamweaver 8 - level 1 Dreamweaver is a powerful web authoring and administration tool that can make the work of web site creation much easier. This workshop is an introduction to the use of Dreamweaver in creating web pages and sites. Taught in 3 evenings!!  more...

The Art of Delegating Effectively Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation: when to delegate, & who to delegate to.  more...

HR For The Non-HR Manager This workshop will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; & cover some issues that arise after the hiring process (such as diversity issues, compensation, & discipline).  more...

Management Skills Workshop Part 1 Days 1 2 3 The Program s goal is to provide managers with the knowledge & skills to get things done more efficiently through better management of their organization s human capital.  more...

Biz Launch Up and Running Business Start Up Training - NEW With the help of our new Up & Running workshop you can get your business off-the-ground and up-to-the-next level in record time! Our trainers will work with you "step-by-step" to make sure you get it done.  more...

The Intrapreneur Engineer - An Employee Involvement Workshop Through lecture, individual & group discussion, team case studies, experiential learning, this workshop highlights the unique characteristics, processes, roles &responsibilities of various project team members in an intrapreneurial project environment  more...

Design Of Sanitary Sewer And Stormwater Drainage Systems - Workshop In this 4-day workshop you'll complete a sanitary sewer & stormwater drainage system design as well as use a case study to discuss & develop a plan to mitigate the environmental impacts caused by urban development & the management of stormwater.  more...

Tuning and Optimizing Queries using Microsoft SQL Server 2005 This 3-day instructor-led workshop provides database developers working in enterprise environments using SQL Server 2005 the knowledge & skills to evaluate & improve queries & query response times. it focuses on systematic identification & optimization.  more...

Referral Attraction Workshop Discover 11 Surprisingly Simple Sure-Fire Referral Tactics And Attract All The Referrals You Can Handle  more...

Modelling Air Emissions For Compliance - A Hands-on Workshop This workshop uses a hands-on approach to look at the newest family of environmental models. The approach will be very practical and will include a number of case studies and a hands-on workshop for use of the models.  more...

SEO - Picking the Right Keywords 15 Simple Techniques You Can Use To Get On Page 1 SiteClinic In this workshop we'll look at the 15 different elements Google looks at when analyzing your website & where they will rank you. We'll examine how to find the best keywords that will drive quality traffic to your business...  more...

Water Distribution Systems Design Workshop- EPIC This workshop is intended for those who require better understanding of water distribution systems design. You will be expected to complete a water distribution system design under instructor guidance by using first principle methods and/ or design aids. A workshop on water distribution system software will be conducted under instructora s guidance.  more...

Managing Multiple Priorities Work Smarter Not Harder- Nexient Do you have enough time? More and more people are encountering stress, overwork and the pressure of time constraints at work; even the most organized person can sometimes feel overwhelmed and frustrated. Workloads seem impossible and chaotic; handling multiple assignments and demands from several people is the norm rather than the exception. Ita s no secret that highly successful people are those  more...

Professional Image and Organization- Elite Training Systems In this workshop we will discuss the impact of physical appearance on your professional image. You will learn how to dress for success as it relates to your business environment.  more...

Pavement Design Maintenance and Rehabilitation The workshop is intended for pavement owners/ users, consulting engineers, contractors & engineering technologists. It's an excellent opportunity for those wishing to develop their knowledge on pavement design, maintenance & rehabilitation.  more...

Advanced Data Access with Microsoft Visual Studio 2005 This workshop provides students with the knowledge and skills needed to use advanced data access features and techniques in the Microsoft .NET Framework and Microsoft Visual Studio 2005.  more...

How to Start Plan Execute and Close a Project This 2-day workshop is designed to introduce concepts, processes, & tools that will ensure your organization's projects consistently finish on time, on budget, & within scope.  more...

Troubleshooting and Optimizing Database Servers using Microsoft SQL Server 2005 This workshop teaches database administrators working in enterprise environments how to determine and troubleshoot performance issues using Microsoft SQL Server 2005. The primary focus of this workshop is to teach the overall process of troubleshooting.  more...

Structural Steel Connections-Design Detail And Specifications 2 Days There is a potential for achieving economy in designing and specifying connections which is the focus of this workshop.  more...

Reverse Osmosis Technology - A Practical Course This course is practically oriented, with a half-day Workshop on the 3rd day where participants will be able to apply their newly acquired knowledge through the review of real-life case studies.  more...

Fire Alarm Systems Design Installation Inspection And Testing This course provides the required knowledge and reinforces it through a workshop where you apply the knowledge gained from the course to design a typical fire alarm system under instructor guidance.  more...

Dealing with Difficult Clients - oomph ...workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients. Some examples of the topics covered include: * Setting service boundaries and managing expectations * Establishing clear communication with clients to avoid misunderstandings * Guiding staff to effective client  more...

Interviewing Communication Skills - High Impact Client Interviews Theory - Elite This workshop focuses on proven sales strategies that should be utilized in a customer interaction prior to the recommendation or presentation phase of the selling process.  more...

Microsoft Word - Creating Tables and Electronic Forms This workshop is to give those who already use Microsoft Word the ability to work effectively with tables and forms in their documents.  more...

Communication Skills Managing time is a myth. We need to manage ourselves in the fixed amount of time we are given. This workshop will help participants zero in on the areas that will provide them with the greatest return.  more...

2546 Core Windows Forms Technologies with Microsoft Visual Studio 2005- acend This workshop provides students with the knowledge and skills to develop Microsoft Windows Forms applications using Microsoft Visual Studio 2005. The workshop focuses on user interfaces, program structure, and implementation details.  more...

Elite Sales Management2 Day In this intensive two day workshop you will learn how to apply your personal management style while developing your core competencies to meet the challenges of your business environment.  more...

Sales Training 2 - Building Relationships for Success in Sales No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.  more...

Dealing with Difficult People Conflict Resolution- EMPOWER Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can  more...

ABCs of Supervisor Training- EMPOWER Performance ...red Price: $517. 00 Seats Available: 2 This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isna t easy but it doesna t have to lead to discouragement. For  more...

Powerful Sales Presentations Role Playing Must Attend Theory ...workshop, you will learn how to take the critical information uncovered during the interview process and then tailor your presentation to the needs outlined by the prospect. Individuals working on their own with no management support or training and a need to seek outside assistance for coaching and training purposes should take this course. There is a prerequisite that should be taken before  more...

Designing Wastewater Pumping Systems And Lift Stations The hands-on design problems that you solve in this seminar/ workshop under instructor guidance enhance your understanding of design procedures. You learn to select the most suitable equipment for your application, appreciate the effect of design on installation, operation and maintenance.  more...

Photo Editing with Adobe Photoshop Elements ...rs a great deal of control over the final object. In this workshop we will use Adobe Photoshop Elements to modify images for display as prints, on web pages and in documents. Among the topics to be covered are: Workflow Transferring pictures from camera to computer Using RAW, JPEG, TIFF, GIF and BMP file formats Removing red eye Rotating Cropping and re-sizing Enhancing  more...

Introductory PC Troubleshooting and Maintenance ...ther malware and what to do to stop them in this hands-on workshop. During this half-day session, participants will learn: basic maintenance for optimal performance common PC problems and solutions updates for operating systems and programs how to avoid viruses how to safeguard your computer with anti-virus, spyware removal and firewall tools various ways and places to get help  more...

Proposal Preparation and Presentation ...Workshop Highlights: Learn how to create proposals that hit home runs for you more often and increase your closing ratio. We will introduce a proven proposal presentation strategy that significantly improves sales results. Discover how to create proposals with the client concerns and issues in mind and present them in a manner that is tailored to the recipienta s requirements. Learn  more...

Analytical Thinking ...workshop addresses the needs of individuals who assess data to make sound recommendations. Ideal for individuals who want to: Understand and retell the "big picture and story" when reviewing seemingly unrelated material. Make connections throughout the data. Search through detailed information and make informed assumptions and sound judgments. Assess and identify issues to source  more...

Rapport and Relationship Building ...Workshop Highlights: Learn how you can create more positive first impressions when beginning a new business relationship. Gain insight into how top business professionals create rapport with ease to gain the confidence and trust of those that they meet. Discover the a Compliance Principlesa and the role that they play in decision making and professional selling. Explore techniques for  more...

Presentation Skills - nexient ...Workshop Overview Whether selling or sharing, effective presentation skills can enhance the likelihood of a successful outcome. In many business roles today, outstanding presentation skills have become a core competency for achieving key goals and influencing the decisions and actions of others. At the same time, many surveys rank delivering presentations at or near the top of most feared  more...

The ABCs of Supervising Others Supervisor Training in Calgary This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator.  more...

Problem Solving and Creative Sales Solutions This workshop will enable the participants to develop the art of divergent thinking, use various states of consciousness to their advantage and understand how to use the three different ways of thinking to understand people.  more...

Psychology of Leadership In this workshop we will detail key factors that often determine abilities to achieve success in a leadership role.  more...

Motivating A Team 'This workshop will help supervisors and managers create a more dynamic, loyal and energized workplace. Designed specifically to help managers and supervisors understand what employees want/ need, and to give a starting point for creating champions.  more...

TRA - IT Security Harmonized Threat and Risk Assessment Workshop 5 Days This is a cumulative course, wherein students are introduced to InfoSec and TRA concepts and principles at the outset and then build upon them throughout the course by analyzing a case study in syndicate at each step of the TRA process, by... (more)  more...

Software Engineers Workshop Practical workshop covering the role of the Business-Systems Analyst. Develop a complete project starting from creating the business case &d the requirements documentation through to the detailed design of the databases & software required to implement.  more...

Interviewing and Communication Skills Interviewing skills are essential and our discussion will include ways that you can improve your skills in this area for increased success. This workshop will focus on that, and much, much more.  more...

Marketing Your Firm To build a successful practice you need to have a plan for reaching out to prospective clients. This workshop will explain the basics of how to create and implement an effective marketing plan.  more...

Successfully Handling and Overcoming Objections In this workshop we will explain to you what objections are, why objections are sometimes a positive sign and how to work through objections to satisfy client concerns. Learn how to gain an edge that will make the difference when faced with objections.  more...

Dealing with Difficult People The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson, Ph. D., an Oakland, California, organizational psychologist and management consultant with Bramson Gill Associates, and author of Coping with Difficult People. Great advice for those who work by themselves at home - ita s a do-able option. But the vast majority of people cana t  more...

The Leading Edge Leadership through Effective Communication ...workshop addresses the needs of individuals who want to lead and inspire others in the corporate world. Learning Objectives Participants who complete this workshop will: * Learn the key competencies of leadership including: Personal Awareness, Coaching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate  more...

Attitude is a Choice ...workshop will: Take initiative and lead attitudinal changes through personal accountability. Inspire success strategies throughout the organization. Make decisions and set goals. Maintain a positive attitude before, during and after communications with difficult people.  more...

Developing High Performance Teams Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual  more...

Building Cross Function Teams For Personal and Team Excellence ...workshop will: Learn the nature of a team and its purpose. Define the team's mission and objectives, while identifying procedures that support the team's goal. Work with others from different disciplines to build mutual esteem and trust. Explore clarity and problem solving tools including, Goal Setting, Collaboration, and  more...

Telephone Skills and Appointment Scheduling ...ewer phone calls and generate greater results. # In this workshop we will teach you principles and patterns used by top sales professionals to achieve greater telephone results with less effort. # We will explain helpful etiquettes and show you how to make calls with a specific purpose in mind in order maximize results. # Discover how scripts are used to lay a foundation for making calls  more...

Managing People From A Human Perspective ...ssed. LEARNING OBJECTIVES By participating in this workshop you will: * Strengthen your interactive skills through a greater understanding of personalities and corresponding patterns of action * Be able to resolve conflicts that can impede teamwork and job performance * Become more adept at analyzing problems that impact performance and have a variety of techniques for  more...

Public Relations for Women Entrepreneurs ... the answer to this question? Then this intensive one-day workshop is for you! Designed especially for entrepreneurial women, this workshop reveals PR's best tried, tested and true strategies to generate media buzz. PR is not about luck. It's about know-how. This workshop will de-mystify the PR process, giving you step-by-step tools to successfully generate media coverage for your business.  more...

Public Speaking Workshop Conquer Your Fears ...lock up in awkward social situations? If so, this one-day workshop is just for you! Ita s aimed at anybody who wants to improve their speaking skills in informal situations. Wea ll give you the confidence and the skills to interact with others and to speak in informal situations and in front of small groups. LEARNING OBJECTIVES * To enhance the ability to speak one-on-one with  more...

Essential Training Skills ...staff training are too important to leave to chance. This workshop will equip managers, supervisors and new trainers with essential and practical training skills that will enable them to train with confidence and proficiency. The opportunity to practice these skills in a safe environment will be a key benefit of this training workshop. LEARNING OBJECTIVES * Recognize the importance  more...

Time Territory and Account Management ...customer account base for improved efficiency. In this workshop, discover how to create a time management strategy that is profit minded. Learn ways to balance out your business and account management activities and scheduling so that you can achieve the best return on investment ratio. Gain the necessary knowledge to reduce your stress, enjoy your work more, gain the control that you  more...

Industrial Water Treatment Chemistry ... This course is practically oriented, with a half-day workshop where participants will be able to apply their newly acquired knowledge to solve industrial water system problems. Water Chemistry is generally regarded as a specialized area of expertise and is seldom if ever covered by formal University/ College education. This course will help you understand the often-used jargon of water  more...

Comprehensive Workshop On Soil Engineering -Fundamentals And Applications Most engineers with responsibility for construction work need an understanding of different soils and how they behave. The depth of the required understanding need not be equal to that of geotechnical engineers who must use rigorous mathematics, extensive experience, theory and research in design. However, to be effective, the non-geotechnical engineers do need a comprehensive understanding of  more...

Principles of Human Resource Management 3 Days In todaya s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, sit in on interviews, or take responsibility for discipline. This comprehensive workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills  more...

Uncovering and Creating Business Opportunities Module 4 ...workshop you will learn what prospecting is and what methods are available to you to maintain the desired growth and generate new business leads. * The participant will become aware of similar feelings and emotions that other people share regarding cold calling and how to overcome these negative emotions so that you will see positive results from your efforts. * We will help you to  more...

Interpersonal Skills for Todays Professional The biggest influence on job satisfaction is our relationship with others. Having the skills to interact positively with our co-workers and boss enables the development of effective working relationships and leads to productive business outcomes. This workshop will help you to develop critical interpersonal skills that will pave the way to the achievement of personal, team and organizational  more...

Telemarketing Using A Telephone as a Sales Tool We never stop learning how to improve our selling skills. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically  more...

What If? This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients.  more...

Planning for Succession ...workshop, participants will learn about the various factors used to assess the value of their practice, review available choices for succession planning, and study strategies for building value into their professional services firm. Topics include: * What will the market look like when you retire? * Assessing the value of your practice: assets and goodwill * Creating new value by  more...

The Sole Practitioner as a Thriving Enterprise ...workshop is designed for professionals who have chosen to practice as a sole practitioner and who recognize the need for support. Topics covered include: * Focusing on what you do best * Establishing effective systems and procedures * Maximizing valuable billable hours and avoid wasting time on administrative chores * Building an effective support network * How to recognize when you  more...

Principles of Human Resource Management (3 Days) This comprehensive workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring, such as diversity , compensation, and discipline.  more...

Negotiating for Results ...ng on a project or fulfilling normal support duties, this workshop will provide you with a basic comfort level to negotiations with both internal and external clients. This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as well as in your day-to-day responsibilities. This interactive workshop  more...

Elite Customer Service Module 26 # In this full day session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional, socially acceptable and business like manner. # You will learn why it is important to take personal ownership of customer concerns, situations and challenges and show people that you truly care through  more...

Inventory and Warehouse Management Concepts and Practices ...eans different things to different individuals. This is a workshop for you, the warehouse or stockroom manager, the person in charge of what comes in and goes out in your company. You want a smooth and cost-effective operation, with enough product on hand to satisfy needs without stockpiling too much. During this workshop, you will discuss everything that goes on during your watch, from hiring  more...

High Finance Without The High Financial Information For Non-Financial Professionals ...workshop explores the basics of financial statements, incorporating examples from your organization. Participants who complete this workshop will: * Gain an overview of accounting principles to read financial reports. * Identify the components of balance sheets and income statements, while identifying where they fit in the accounting process. * Distinguish the concepts of asset  more...

Psychology of Selling ...workshop will help you gain a clear picture of what makes you tick and provide you with a huge advantage in the sales profession over your greatest competition, yourself! # You will learn what it takes to get yourself up, keep yourself up and stay motivated and driven towards your goals and objectives. # Participants will explore programming and conditioning and learn secrets for gaining an  more...

Intensive Customer Service Certification Training ...workshop is fun, relaxing, enjoyable, and easily applicable solutions for service excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how to use  more...

Resolving Conflict in the Workplace ...workshop will: * Keep their attitude when others begin to wear them down. * Make commitments and follow through. * Reduce and eliminate indecisiveness by practicing regular goal setting. * Build a stronger platform for public speaking and making presentations. * Look ahead and focus on growth and opportunities. For more information please call 1-877-313-8881  more...

The Basic Goal Goal Settig ...workshop is a comprehensive focus on clarity and direction. Participants who complete this workshop will: Understand the need for effective goal setting and achievement. Evaluate existing paradigms to determine barriers to goal achievement. Implement the principles necessary to make objective decisions.  more...

Business Etiquette Gaining That Extra Edge Fear of embarrassment from doing or saying the wrong thing is one of the most common sources of stress in a business or professional setting. If you have had some awkward moments where you aren t sure which fork to use or which side plate is yours, or if you ve ever had to make small talk with some VIP and been lost for words, you know just how agonizing such moments can be. However, what can  more...

The Management Success Formula (3 Days) This workshop will equip you with a comprehensive set of tools, techniques and information that will enable your success as a manager. Competencies addressed in the program include delegating, resolving conflict, motivating, setting expectations, planning and prioritizing, discipline, training and team-building.  more...

Understanding and Managing Anger ...workshop, you will be expected to: * Be better able to recognize how anger affects your body, your mind and your behaviour * Be better able to use the five-step method to break old patterns and replace them with a model for assertive anger * Be better able to control your own emotions when faced with other peoples anger * Be better able to identify ways to help other  more...

Conflict Resolution Negotiating Win-Wins ... to help build high performing, collaborative teams. This workshop provides all participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Participants will gain confidence in their ability to confront issues and reach positive solutions. Participants will learn proven techniques and strategies that reinforce teamwork,  more...

Conducting Effective Meetings Making Meetings Work ...dividual members. The main learning objectives of this workshop are to have participants: * Understand the value of meetings as a management tool * Recognize the critical planning steps that make meeting time more effective * Know how to ensure the desired outcome is achieved * Be able to identify the steps to take to create an open and safe forum for discussion *  more...

Marketing and Sales ... be more creative in your marketing tactics. This one-day workshop will show you how to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies to improve sales, develop your companya s image, and build your bottom line. LEARNING OBJECTIVES * Recognize what we mean by the term a marketing.a * Discover how to use low-cost publicity to get  more...

Selling Smarter Today's top salespeople are in the business of identifying needs and persuading potential customers to respond favorably to an idea that will result in mutual satisfaction for both the buyer and the seller. This one-day workshop will help you develop those skills, enabling you to sell smarter.  more...

No Pressure Prospecting ~ Sales prospecting seminar in Toronto ...Workshop in Toronto. Prospects lie to "salespeople", but that doesn't mean they are bad people. In fact, most people feel it's okay to lie to get rid of a "salesperson". Do you sound too much like a "salesperson" or a "telemarketer" when you call a prospect? Consider whether you always tell the truth to a salesperson. Our first impulse is to be wary of a salesperson, so why would we be  more...

Coaching A Leadership Skill ...workshop addresses the needs of those who want to lead and inspire others in the corporate world. Completion of this workshop will result in: learning the key competencies of leadership including personal awareness, coaching and feedback, courage, self control and acceptance, conflict resolution...; demonstrate accountability and courage when executing decisions and communication with staff;  more...

Personality Patterns and Profiles Module 1 ...Workshop Highlights: * Basic pre-workshop test to determine what personality style the participant is. * Explanation of the four primary personality styles, history of how they were first discovered, how they are used today and where you fit into the mix. * Introduction to patterns and habits that exist in human beings. * In depth discussion of the characteristics present  more...

Overcoming Objection - Nailing the Sale ... to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale. LEARNING OBJECTIVES Workshop participants will be able to: o Identify the steps you can take to build your  more...

Critical Elements of Customer Service ...workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff  more...

Prospecting Lead - The Key to Success Prospecting is the key to your sales success. Your success today is a result of the prospecting you did six months ago. In this one-day workshop, you will become skilled at networking and learn the 80/ 20 rule. After the workshop, you will know who to target and how to target them, and remember to do some prospecting every day through warming up cold calls, following up on leads, or networking.  more...

Building Relationships With Success ...workshop focuses on selling using a strategic relationship-building approach. No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no  more...

The Time Keeper Time is money, the adage goes, and lots of it gets lost in disorganization and disruption. This workshop helps you organize and prioritize for greater workplace efficiency. You ll learn to get a grip on your office space, organize your work flow, learn how use your planner effectively, say no without guilt, and delegate some of your work to other people. This workshop is full of ideas for  more...

Telemarketing - Using A Telephone as a Sales Tool The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically increase your sales success. This one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.  more...

Time Mastery & Personal Effectiveness Do you never seem to have enough time to do the really important things in your life? Are you missing deadlines at work and letting your team members down? Are you spending enough quality time with your family or friends? Do you want to gain control over your time and your life? If the answer is yes, then this workshop is for you.  more...

Effective Email Writing Training ...he point and generate action a then this e-mail-writing workshop is for you. Learn how to structure and write concise, effective e-mail messages that clearly make your point and satisfy your reader or motivate your reader to acta provide feedback or take other appropriate actions. Learn how to ensure you cover or clarify all relevant points when you reply to an e-mail message so your  more...

Dynamite Sales Presentations A great sales presentation begins with conveying to the customer that you have a comprehensive understanding of their needs and that your products and/ or services are a perfect solution for them. The way to assure customers that you are going to help solve their business problems is by a thorough analysis and understanding of their current business circumstances and a demonstration of your  more...

Budget and Cost Planning For managers in todays business world, its essential to have a working knowledge of finance. We all play a role in our organizations finances, whether we realize it or not. For those who dont have training or a background in finance, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your companys  more...

Silverlight 2 Workshop (3 Days) ...Workshop is a three-day course on Silverlight 2. It divides the content into three distinct areas: Design, Development and the Server-Side. Students should be able to develop Silverlight 2 applications once attending the workshop. The Workshop is structured with a mix of didactic lessons, demonstrations and hands-on labs. Each student will leave the workshop having created several small  more...

How to Boost Communication for Productivity and Project Management This course is intended for anybody wanting to improve their interpersonal skills. It can include those who belong to the manufacturing engineer industry, or that of a plant mager, or team leader, or supervisor, project manger or sponsor, project engineer, and so on. This course will teach you how to assemble and lead effective project and work teams. You will gain insights that you can use  more...

Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and  more...

The Leading Edge: Leadership through Effective Communication ...workshop will: * Learn the key competencies of leadership including: Personal Awareness, Coaching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate accountability and courage when executing decisions and communicating with staff. * Improve staff performance by identifying and overcoming the causes that block  more...

Understanding Conflict and Adversity ...workshop addresses the needs of individuals who want to set goals and say what they mean, in the corporate world. Participants who complete this workshop will: Keep their attitude when others begin to wear them down. Make commitments and follow through. Reduce and eliminate indecisiveness by practicing regular goal  more...

Building Better Teams ...workshop is a basic course for team leaders and members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave this program with a plan for your personal development as a team player and as a team leader and will have learned skills and techniques for improving the functionality, efficiency and productivity of your a at worka  more...

Marketing 101 ...have a plan for reaching out to prospective clients. This workshop will explain the basics of how to create and implement an effective marketing plan. Topics include: * Setting marketing goals * Conducting market research * Selecting target markets * Defining your key messages * Establishing a marketing budget * Choosing tactics for reaching your target market *  more...

Decisiveness with Distinction Decision Making and Problem Solving ...workshop will: Determine own level of clarity. Understand the need for effective goal setting and achievement. Implement the principles necessary to make objective, team consensus decisions. Identify own position on personal integrity and fairness. Maintain personal power during  more...

Building Cross Functional Teams for Personal and Team Excellence ...workshop will: Learn the nature of a team and its purpose. Define the team's mission and objectives, while identifying procedures that support the team's goal. Work with others from different disciplines to build mutual esteem and trust. Explore clarity and problem solving tools including, Goal Setting, Collaboration, and Consensus.  more...

Customer Satisfaction Servicing Customers on the Telephone ...workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and reword negative statements.  more...

Negotiation Skills ...workshop is creating win, win, win sales scenarios in which your client, your company and you all walk away from the negotiation table feeling satisfied with the final outcome. Learn how to make negotiation easy, enjoyable and fun by attending this presentation! Anyone who is new to professional selling and looking for the tools, techniques and advantages that will get them off to a faster  more...

TRA - IT Security Harmonized Threat and Risk Assessment Workshop (5 Days) Location: Ottawa Date: 2008-05-05 List Price: $2395 Offered Price: $1916.00 Seats Available: 2 This applied course is designed for all TRA stakeholders, including TRA practitioners (those who conduct TRAs), risk management program managers (those who review and recommend risk mitigation strategies based on TRA results), staff supporting the TRA process (auditors, legal, human resources, corporate  more...

Public Speaking Presentation Survival School ... your communication skills. In this comprehensive two-day workshop, you will master the skills that will make you a better speaker and presenter. It s like preparing every detail of a party. You are prepared, and it s going to be a smashing success. Learning Objectives * Identify ways to gain rapport with your audience * Learn techniques to reduce nervousness and fear *  more...

Dimensions of Effective Leadership Are you looking to adopt a team concept in your organization where the individual strengths of each team member will be encouraged? Have you recently been promoted to a team leader, supervisor or management position within your organization? Are you a seasoned professional looking to enhance your leadership ability? If you've answered yes to any of these questions, then this workshop is for you.  more...

Asking for the Order ...workshop we will discuss the reasons why many people struggle when it comes to asking their customers for the business and closing the sale. This session will educate you on the psychology and benefit of trial closes and how to use them in a sales presentation to help your prospects make a favourable decision.Anyone who is new to professional selling and looking for the tools, techniques and  more...

Effective Presentation Skills 2 Days ...lls crucial and often critical. This 2-day action packed workshop will teach you how to create and deliver highly dynamic and vibrant presentations to a variety of audiences using simple and effective presentation techniques. Your presentation skills will significantly improve as the course will cater to your individual needs as well as group dynamics. Participate in this excellent workshop  more...

Coping With Stress Home and Work Are you looking to find balance and greater satisfaction in both your personal and professional lives? Are you feeling the pressure that today's fast paced, ever-changing environment is putting on you? This workshop explores coping and stress in four key life areas: Personal, Work, Couple and Family. High performance no longer means putting work ahead of everything else. Stress is neither good or  more...

End to End Business Analysis Workshop 3 Full Days Trainees play out the BA role over an iteratively managed, end-to-end IT project, employing the full spectrum of Business Analysis skills and techniques learned in the BA program. Trainees step through a complex case study, employing business and system use case analysis, object modeling, activity diagramming and other essential BA skills, chronologically, as they would need to use them over the  more...

Writing Business Reports and Proposals (2 Days) Location: Toronto Date: 2008-05-22 List Price: $850 Offered Price: $680.00 Seats Available: 2 This course is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you must write to explain things, to smooth relationships, and/or to convince others of the value of some course  more...

Enhance Your Relationships Through Effective Listening Skills ...ier listening coach for the fast-paced, fun, experiential workshop called: What it Takes to Listen : Building results and relationships through listening. You can look forward to a fast paced, interactive workshop, filled with theory bursts, experiential and awareness exercises, self-assessment tools and video clips from feature films demonstrating masterful listening. For more information  more...

The Basic Goal: Goal Setting ...360.00 Seats Available: 2 Participants who complete this workshop will: Understand the need for effective goal setting and achievement. Evaluate existing paradigms to determine barriers to goal achievement. Implement the principles necessary to make objective decisions. Learn relaxation and focusing  more...

Silverlight 2 Workshop (3 Days) ... Price: $1436.00 Seats Available: 2 The Silverlight Tour Workshop is a three-day course on Silverlight 2. It divides the content into three distinct areas: Design, Development and the Server-Side. Students should be able to develop Silverlight 2 applications once attending the workshop. The Workshop is structured with a mix of didactic lessons, demonstrations and hands-on labs. Each student  more...

Building Web Sites with Dreamweaver - level 1 (2 days) Location: Calgary Date: 2008-04-15 List Price: $249 Offered Price: $199.00 Seats Available: 2 Dreamweaver is a powerful web authoring and administration tool that can make the work of web site creation much easier. This workshop is an introduction to the use of Dreamweaver in creating web pages and sites. For more information please call 1-877-313-8881 or copy this link into your browser:  more...

ITSM Metrics (KPIs and TCO) Awareness ...-day Implementing IT Service Management Metrics Awareness workshop discusses and demonstrates practical examples of how to implement a performance improvement approach using a case study example for IT service management. Included in this certification program is: * Trainer with ITIL Service Manager certification and years of industry experience * Course binder with slides * Case  more...

Productivity Transformed ...duals, Productivity Transformed is an award winning 1-day workshop with 2 follow-up coaching sessions. In companies and organizations, Productivity Transformed is a complete productivity solution that combines face-to-face training with ongoing coaching. In Canada, Leadershipinc has tailored solutions for dozens of organizations, from small businesses to Fortune 500 companies.  more...

The Website Makeover Workshop September 6, 2006. Are you happy with the amount of business your website brings in each month? What would happen if you could increase that number by 10, 20, or even 50 percent? It s time to take your website to the next level.  more...

No Pressure Prospecting - What it's all about. August 23. Prospects lie to "salespeople", but that doesn't mean they are bad people. In fact, most people feel it's okay to lie to get rid of a "salesperson". Do you sound too much like a "salesperson" or a "telemarketer" when you call a prospect? Consider whether you always tell the truth to a salesperson. Our first impulse is to be wary of a salesperson, so why would we be surprised when our  more...

Maximize Revenues - Minimize Headaches - Sales Training Seminar ...IMIZE HEADACHES Sales Training Seminar This high-energy workshop, Maximize Revenue - Minimize Headaches, will help you to better understand the process of Sales and will help you to gain greater clarity on what you need to say and do differently in order to create more powerful sales skills & abilities People don t like to be sold. People like to buy. Whether you are brand new to sales or  more...

What it Takes to Listen - Listening Skills March 28, 2007 8:30am - 4:30pm Enhance your relationships through Effective listening skills Effective listening saves time, prevents misunderstanding and error, and reduces stress. Everything from your personal relationships, to your career results will improve once you practice the secrets of effective listening. To learn and practice the secrets of effective listening, join Canada's premier  more...

No Pressure Prospecting ~ Sales prospecting March 22, 2007 8:00am - 2:00pm What you will learn: The 7 Integrated Keys to Sales Success The 25 Most Powerful Rules of Prospecting How to state your business to get a REAL prospect's attention How to engage a prospect with NO PRESSURE How to use "Voice Mail" to get prospects to call you back How to get past "Gatekeepers" How to make you "Cold Calls" wamr In this practical workshop,  more...

Dealing Effectively with Change Change is all around us. It is the only constant in our lives. This half-day workshop provides participants with an understanding of the stages of change, a self-assessment on their own personal change 'style', the different types of change we face, and tips and tactics for managing change more effectively. This is an interactive and insightful session.  more...

Enhancing My Effectiveness Using MINDEX Thinking Styles A Powerful Tool for Transformation... Our thinking style is our characteristic way of processing information. It's the way we acquire our knowledge, organize our thoughts, form our opinions, solve problems, make decisions, plan, and express ourself to others. The Mindex Thinking Style Profile enables a person to better understand his or her primary patterns of thought. Based on a combination of  more...

Teamwork Training: Team Orientation and Shared Visioning Session ...ion is held as part of a team meeting where the attendees workshop through the topics on the agenda. It is highly interactive and engages them from the outset through aligning the objectives of the session to their individual roles and responsibilities. When is this session most appropriate? - Great when the organization has recently clarified its overall vision, it helps the team understand  more...

Powerful Presentations ...workshop provides participants with the key skills to design and deliver their presentations with greater impact. Increasing your impact and audience engagement throughout your presentation helps you attain the result you want: whether it is to impact them to take action, influence attitudes, or impart information. Learn how your audience can be influenced and ways to adapt your presentation  more...

Appreciative Team Building Appreciative Inquiry (AI) is a strength-based process used to generate positive, sustainable change in organizations, teams, and individuals. Appreciative Team Building is a 1-day workshop that helps teams define their best team experiences and use that as a model for team development. Through dialogue and a series of exercises, teams envision their potential and develop actionable plans to  more...

Team Synergy Workshop The Kolbe System can be used to analyze existing as well as potential teams based on individual Kolbe Index results, giving managers and senior leaders the capability to predict and manage team performance. This program includes individual Kolbe Indexes, A team Synergy Report, and a one-day workshop. It offers a cost-efficient means of debriefing the Kolbe Indexes.  more...

The Genius Inside Workshop Series ...Workshop Series is an adapted version of a leadership development coaching program designed for groups. Ita s the perfect solution for organizations with budgetary constraints who want coaching for managers, executives and leaders. The workshops are interactive and efficient. At the outset of the program, personal effectiveness is linked to job accountabilities  more...

Winning Resumes ...workshop provides hands-on opportunities for participants to transform their resume into a tool that sets them ahead of other candidates in the job market. Participants will identify the most appropriate style of resume to showcase their skills, experiences and qualifications, and practice writing descriptions of their experience that is both powerful and impactful. OBJECTIVES: Upon  more...