Instructor Led Workshop Training in Egypt

Critical Elements of Customer Service ...al and organizational goals to strive for? This two days workshop will help you in all of these areas, and more! How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Recognize that service delivery is an individual response value. Understand how your own behavior impacts the behavior of others. Develop more confidence and skill as a  more...

Customer Loyalty and Retention ...something your competition will never have. This two days workshop is your goal to realize that "satisfaction" is the lowest level of acceptable service; you at once understand the power of "loyalty." How you achieve loyalty is a journey, not a single action. Those who are able to achieve loyalty from their customers for their company and to themselves will be the ones to get beyond  more...

Complain Handling and Resolution ...g a harmonious and productive environment. This two days workshop explores the causes of such complaint, and suggests general and specific complaint handling strategies that people can use every day. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand that complaint is positive, that help us to keep customer loyalty & retention.  more...

Managing Customer Service ...ure is essential within every organization. This two days workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service agent. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge. Consider this workshop as a re-energizing time to build and  more...

Selling Smarter Cross Up Selling Techniques ...nce the sale is made. Two key objectives of this two days workshop are to help employees feel more comfortable and skilled in selling to their customers and to help them identify and address some of their customer service challenges. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand a wonderful paradox: helping other people get  more...

Overcoming Objections to Nail the Sale ...ome customer objections and close the sale. This two days workshop will help you plan, prepare, and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter, and improve your batting average at closing the sale. . How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Identify the steps you  more...

Telemarketing Using the Telephone as a Selling Tool ...and where it fits into your sales and marketing mix. This workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. This workshop will also talk about how to hone your communication skills, your ability to persuade, and your ability to personalize each  more...

Dynamite Sales Presentations ...eir problems and the solutions they need. This two days workshop will focus on your formal written proposal and in-person presentation. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Identify the key elements of a quality proposal. Know how to write a winning proposal. Perfect your first impression, including your dress and your  more...

Building Relationships for Success in Sales ...ne questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market. How You Will Benefit, objectives: By the end of  more...

The Art of Delegating Your Workforce ...master. However, the skill can be learned. This two days workshop will explore many of the facets of delegation, when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them. How You Will Benefit, objectives: By the end of the program, participant will be familiar with;  more...

Motivating Your Workforce ...ted, responsible, and productive. This is a busy two days workshop to help supervisors and managers create a more dynamic, loyal, and energized workplace. This program is designed specifically to help busy managers and supervisors understand what employees want and to provide them with a starting point for creating champions. How You Will Benefit, objectives: By the end of the program,  more...

Human Resources Training for the non HR Managers ...to make decisions that are both effective and legal. This workshop will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring process (such as diversity issues, compensation, and discipline). How You Will Benefit, objectives: By the end of the program, participant will be  more...

Communication Strategies ...m Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find  more...

Get organized for peak performanceTime Management ...s of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, organize your work flow, learn how use your planner effectively, and delegate some of your work to other people. This two days workshop will also help you organize and prioritize for greater workplace efficiency. The workshop is full of ideas for organizing your work area and your  more...

Negotiating For Results ... on a project or fulfilling support duties, this two days workshop will provide you with a basic comfort level to negotiate with both internal and external clients. This interactive workshop includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving. How You Will Benefit, objectives: By the end of  more...

The Minute-Takers Workshop ...Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary: an  more...

Developing Training Program ...red employees is a key factor in retention. This two days workshop is designed for a trainer who wants to develop training programs that are meaningful, practical, and will benefit both trainees and the organizations they work for. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Describe the essential elements of a training program.  more...

Conflict Resolution Getting along in the Workplace ...ese are the skills that you will develop in this two days workshop. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand what conflict is and how it can escalate. Recognize the five most common conflict resolution styles and when to use them. Increase positive information flow through non-verbal and verbal communication skills.  more...

How to Manage Anger and Violence in the Workplace ...ng signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level, and how to respond to it if it does occur. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand what workplace violence is? Be able to identify some  more...

Managing Employee Performance ...ilds a committed, loyal, healthy workforce. This two days workshop will give you the foundation to start building your safety culture. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Develop useful techniques for setting and achieving goals. Apply and interpret personality typing. Use the results of personality typing to improve  more...

Employee Dispute Resolution Mediation through Peer Review ...that chance, using a formalized process. In this two days workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; What the Peer Review process is. How employees file grievances  more...

Business Ethics for the Office ... one person may seem appalling to another. This two days workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. Wea ™ll also look at some tools that you can use when youa ™re faced with an ethical decision. And, wea ™ll look  more...

Advanced Skills for the Practical Training ...them reach their potential as human beings. This two days workshop is your start to that goal. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Enhance your understanding of learning styles & how to accommodate all learning styles in the classroom. Understand the key principles of effective communication in a workshop setting. Use a  more...

Presentation Survival School Public Speaking ...fortable with your communication skills. In this two days workshop, you will master the skills that will make you a better speaker and presenter. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Identify ways to gain rapport with your audience. Learn techniques to reduce nervousness and fear. Recognize how visual aids can create impact  more...

Facilitation Skills ...uct or manage their meetings and training sessions. This workshop has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings. How You Will Benefit, objectives: By the end of the program, participant will  more...

Using Activities to Make Training Fun ...lown or an award winning comedian to do it. This two days workshop will help you identify what kind of humor you can bring to the classroom, and how games can help you engage your participants. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand how training can include the use of humor and games. Explore different types of games.  more...

The Practical Trainer ...o on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will have the opportunity to practice these skills in a safe environment. Training results are too important to leave to chance. Register today, so  more...

Conquering Your Fear of Speaking In Public Speak Easily ...ock up in awkward social situations? If so, this two days workshop is just for you! Ita ™s aimed at anybody who wants to improve their speaking skills in informal situations. Wea ™ll give you the confidence and the skills to interact with others and to speak in informal situations and in front of small groups. How You Will Benefit, objectives: By the end of the program,  more...

Survival Skills for the New Trainer ...t what will help you to become an excellent trainer, this workshop will help. This two days workshop is designed as an exploration of the essential skills that trainers need to develop, and to get you started on the learning process in an interactive and fun environment. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand the  more...

Advanced Writing Skills ...ation: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date formats. You can also become more skilled at writing business cases, proposals and reports, and learn a bit more about e-mail etiquette.  more...

Project Management Fundamentals ... job done well, done under budget, and done on time. This workshop is not intended to take you from a supervisory or administrative position to that of a project manager. However, this two days workshop will familiarize you with the most common terms and the most current thinking about projects. How You Will Benefit, objectives: By the end of the program, participant will be familiar with;  more...

Understanding Project Management ... job done well, done under budget, and done on time. This workshop is not intended to take you from a supervisory or administrative position to that of a project manager. However, this two days will familiarize you with the most common terms and the most current thinking about projects. How You Will Benefit, objectives: By the end of the program, participant will be familiar with;  more...

Business Etiquette ...ith people you dona ™t know on a regular basis, this workshop can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence. How You Will Benefit, objectives: By the end of the program,  more...

Writing Reports Proposals ...m Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you write to explain things, to smooth relationships and to convince others of the value of some course of action. Writing must be clear, concise,  more...

Control Anger Before It Controls You Anger Management ...tomers loyal but makes her own day less troublesome. This workshop is to help give you and your organization that edge. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Be better able to recognize how anger affects our bodies, our minds, and our behavior. Be better able to use the six-step method to break old patterns and replace them with  more...

Business Writing That Works ...ion of the process by which they get there. This two days workshop will concentrate on the nitty-gritty details that writers have to contend with, and give them some practical advice on making the job less difficult. They will also have opportunity to discuss their writing problems and share solutions with others in the workshop. How You Will Benefit, objectives: By the end of the program,  more...

Skills for Administrative Assistant ...tion is our relationship with others. This is a two-day workshop designed for those who work in support positions, to help them improve their everyday performance in an office environment. The two days will help you improve your communications skills, make a good first impression, and develop personal management skills. How You Will Benefit, objectives: By the end of the program,  more...

Problem Solving Decision Making ...ost feasible option, and then implement it. This two days workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Increase your awareness of problem solving steps and problem solving tools.  more...

Building Your Self Esteem and Assertiveness Skills ...rth, life can be enormously painful. During this two days workshop you will discover some simple techniques that dramatically change how you feel about yourself. You will learn how to recognize the importance of learning self-acceptance and nurturing your sense of self. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Learn how to create  more...

Developing High Performance Teams ... unleash the talent of your individual team members, this workshop is a practical look at current leadership practices that work. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Identify different types of teams. Build teamwork by recognizing and tapping into the twelve characteristics of an effective team. Promote trust and rapport by  more...

Business Leadership Becoming Management Material ... Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. By accepting the  more...

The Professional Supervisor ...oyees, their colleagues, and their manager. This two days workshop will give you just that opportunity. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; You will understand the scope and nature of the supervisory position. You will learn some ways to deal with the challenges of the role. You will recognize the responsibilities you have as  more...

Building Better Teams ...building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your back-home team. A critical element of this workshop  more...

Change and How to Deal With It ...actical strategies to deal with resistance. This two days workshop will help you deal with change and will give you strategies to bring back to your employees. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Accept that there are no normal or abnormal ways of reacting to change. See change as an essential element that is positive.  more...

Coaching Skills ...can benefit both you and your organization. This two days workshop will help you become a better coach in all senses of the word. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand how coaching can be used to develop your team. Develop the coaching skills that help improve individual performance. Demonstrate the behaviors and  more...

Dealing with Difficult People ...53;t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Recognize how your own attitudes and actions impact on others.  more...

Advanced Presentation Skills Workshop Are Presentations important in your organization to be noticed amongst colleagues, management and customers? Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven? "Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management  more...

Developing Marketing Strategy This program is to help participants in the field of Developing Marketing Strategy to attract, maintain & satisfy customers. We will learn all the necessary skills & techniques to achieve our desired strategy and overall objective of our business. During the hands-on Workshop, participants will not only learn all the latest techniques but actually develop a strategy that will work with their  more...

Environmental Management Systems ISO 140012004 Environmental Auditing * Introduction to ISO 14001: 2004. * Environmental Aspects/ Impacts (workshop WS2). * Resources, rules, responsibility and authority. * Monitoring and measurement. * Audit types.  more...

Effective Business Writing Upon successful completion of this workshop participants will be able to: * Select appropriate tone, style relevant to the nature of professional business writing. * Communicate clearly and effectively using letters, emails, faxes and memos. * Plan effective and organized short and long reports. * Write professional CV and cover letter. * Write proposals  more...

Occupational Health Safety Management Systems OHSAS 180012007 Introduction to OHSAS 18001: 2007. OH&S policy (Workshop WS1). Determining necessary controls (Workshop WS4). Recourses, authority and competence, training & awareness. Non conformity, corrective and preventive action.  more...

Integrated Strategic Planning The workshop aims at providing participant with the management process and the basic required skills to develop their managerial level.  more...

Call Center Excellence ... to achieve high performance. The Achieving Excellence workshop enables participants to achieve high levels of performance through developing positive attitude for service, skills of rapport building, active listening and questioning techniques, analytical skills in uncovering customersa ™ needs and solving their problems, and ability to manage stress. Furthermore, an effective agent  more...

Kids Turn Workshop Marriage and divorce have surfaced across Egypt and the Islamic world as a major social problem, as a result of rising divorce rates. According to the director of the Center for Women's Issues in Egypt, there are currently five million postponed divorce cases in Egypt, in addition to 13 million cases under consideration by the personal status courts. A divorce occurs every six minutes in the  more...