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World Training Seminars and Classes

From Online Training Directory
The Trump Way to Wealth on-line e-learning cbt (computer based) ...lionaire a or even a billionaire. In the history of the world, there has never been a better time to create wealth than right here, right now. The Trump Way to Wealth will give you the coaching, training, skills and tactics you need to build wealth every single day.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed more...
Mastering RoboHelp Office 2002 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Why pay hundreds of dollars for basic/intermediate RoboHelp training? Learn the basics of WinHelp, WebHelp and HTML Help development--plus real world tricks and tips--with this 200-page tutorial manual. more...
Religions of the World - Judaism on-line e-learning cbt (computer based)study at homecourseware This course is designed to provide you with a study of one of the oldest religions in the world - Judaism. It will bring the leading scholars and theologians of Judiasm in America right to you desktop computer through streaming media 24 hours a day, 7 days a week. more...
Religions of the World Islam on-line e-learning cbt (computer based)study at homecourseware In this course you will study Islam. Interviews with leading scholars and theologians of Islam in America are brought right to your desktop computer through streaming media 24 hours a day, 7 days a week. more...
Religions of the World - Eastern Religions on-line e-learning cbt (computer based)study at homecourseware In this course you will study Eastern Religions. These include the Religions of India and the Far East. Interviews with leading scholars and theologians of Eastern Religions in America are brought right to your desktop computer through streaming media 24 hours a day, 7 days a week. more...
The World of Wine How to Taste Select a Quality Bottle of Wine on-line e-learning cbt (computer based)study at homecourseware This course is designed for the novice wine drinker who wants to broaden his/her knowledge of wine. more...
Object-Oriented Analysis Design using UML on-line e-learning cbt (computer based)study at homecourseware This will be an eight week course introducing OO Analysis & Design. Each concept taught will be applied to a real world system in a step-by-step modeling of the same. more...
PC Fundamentals With Microsoft Windows XP on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course introduces students to the basics of personal computers. Students will learn what a computer is and how to identify and classify some basic components and peripherals. Students will also receive instruction on how to turn on a computer and log on to Microsoft Windows XP. In addition, students will learn what Microsoft Windows XP is, how to use the mouse to access various essential more...
Appreciating Personality Differences on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style differences will enable you to adapt to others more...
Build a Powerful Marketing Strategy--Instructor-Led on-line e-learning cbt (computer based) ...University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a more...
Build a Powerful Marketing Strategy--Self-Directed on-line e-learning cbt (computer based) A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of more...
Advanced Business Spanish on-line e-learning cbt (computer based)study at homecourseware This course has been specially designed for students with a good command of the Spanish language who desire to apply their knowledge of the language to the business world. more...
Introduction to Customer Relationship Management CRM -Part 1 on-line e-learning cbt (computer based)study at homecourseware DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base. more...
Discover Your Talents To Work From Home on-line e-learning cbt (computer based)study at homecourseware Using online tools and resources, find your place in the work-from-home world! more...
Word 97 Level 1 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course is designed to familiarize users with key introductory features of Word 97. Because there are so many tools that Microsoft Word offers in the world of word processing, this course will touch on the most basic and necessary of these tools. more...
From LearningMeasure.com
Circulators, Isolators, and Directional Coupler on-line e-learning cbt (computer based) This is a course that provides some background on circulators, isolators, and directional couplers. These devices are used extensively in the RF and microwave world. more...
From Online Training Directory
Linux Operating System on-line e-learning cbt (computer based)study at homecourseware Linux Operating System will get you started in the Linux world of networking and administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more. more...
Religions of the World - Christianity on-line e-learning cbt (computer based)study at homecourseware In this course you will study Christianity. Interviews with leading scholars and theologians of Christianity in America are brought right to your desktop computer through streaming media 24 hours a day, 7 days a week. more...
Teaching Math by the Numbers on-line e-learning cbt (computer based)study at homecourseware Explores working with units smaller than one, real world math and problem solving skills, measurement and geometry, effective practices in solving basic algebraic equations, and issues and reflective thinking. more...
From Serebra Learning Corporation
Inleiding tot het Internet en het World Wide Web on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Deze cursus biedt gebruikers van het Internet en het WWW de kennis en vaardigheden die nodig zijn om een type Internet-verbinding en een Internet Service Provider (ISP) te selecteren, informatie op het web te vinden en binnen te halen en met andere Internet-gebruikers te communiceren. Ook komen in deze cursus de services en zakelijke toepassingen van het Internet aan de orde en wordt ingegaan op more...
Design Team - Business Process Modelling on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Design Team - Business Process Modelling enables communication between staff working upon the analysis and design of processes and information boundaries in an organisation and the boundaries and scope of a system. The Modelling activity produces diagrams which form the basis of both new information systems and business process engineering. This course teaches the whole process of applying each more...
Face to Face Communications : Active Listening on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...rly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen up your active listening skills. It will help you give and receive the right message and make the most of every conversation you're involved in. Developing excellent communication skills requires investment, but the payoff more...
Finance for the Non Financial : Introducing the Money Cycle on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. more...
Finance for the Non Financial : Understanding Working Capital on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. more...
Finance for the Non Financial : Using Cash Flows to Manage on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. The timing of cash flow in a business is crucial and the actions you take as manager can affect that cash flow. This course helps you understand why cash flow forecasts are important tools when it comes to making viable business decisions. It gives you more...
Finance for the Non Financial : Managing Working Capital on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course explores a number of ways to improve your company's cash flow. It gives hints on how to minimise the amount of stock you hold without jeopardising the way you do business. It also examines the benefits of having credit and accounts payable more...
Finance for the Non Financial : What is a Budget? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. It shows you what relevance budgets have to you and how they affect all aspects of your job. more...
Finance for the Non Financial : Preparing a Budget on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world to the corner store, from running a diner to controlling a production line -- you just can't avoid the need to understand money. Budgets are an excellent management tool: for solving problems, taking smart decisions and improving teamwork and communication. This course examines a 3 step process for preparing budgets and applies this process to a practical case study business. It explores more...
Finance for the Non Financial : Budgeting for Different Business Conditions on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. It will show you how different types of cost behave and how their behaviour can affect your more...
Finance for the Non Financial : Allocating Indirect Costs on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course simplifies the problem of managing a wide variety of indirect costs in a business by following the 3 simple steps of allocation, apportionment and absorption. It will help you to understand how indirect costs affect the income of a business and more...
Finance for the Non Financial : Using a Budget to Manage on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can explore the power of budgets to help with decision making and planning as more...
Interpreting Budget Variancies on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can examine how to systematically analyse budget variances and go about interpreting more...
Phone Skills : Preparing for a Call on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records more...
Phone Skills : Transferring Calls on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It encourages consideration of both the caller and your colleague when you take messages in your workplace. It also gives valuable tips and hints on dealing more...
Phone Skills : Ending a Call and Following Up on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records more...
Phone Skills : Taking and Leaving Phone Messages on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you identify what makes an effective phone message and give you guidance on giving and taking messages that people can act on successfully. It will more...
Phone Skills : Giving & Getting Information by Phone on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare to give or receive information by phone and give you some practical tips and hints for communicating information well. It will help more...
Phone Skills : Negotiating on the Phone on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well for concluding negotiations on the phone. It will help you stay in control and get results when you're negotiating, through effective preparation and good more...
Phone Skills : Cold Calling & Selling by Phone on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're cold calling or selling over the phone, through effective preparation and good communication more...
Phone Skills : Handling Angry Callers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and reduce your stress levels when you're dealing with angry callers over the phone, through effective communication skills. more...
Phone Skills : Making Difficult Calls on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're making those difficult calls - through effective preparation and good communication skills. It more...
Face to Face Communications : Making a Contribution to a Meeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...rly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. Meetings are the primary tool businesses use for group communication. This course shows you how to make meetings as productive as possible. It demonstrates how careful preparation ensures you get the best out of meetings and shows how you can make a positive more...
Face to Face Communications : Effective Questioning on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...rly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course focuses on the art of questioning. It examines the difference between open and closed questions and when to use them for best effect. It demonstrates how to use strategic questioning techniques to defuse a difficult situation, encourage more...
Face to Face Communications : Non-verbal Communication on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...rly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen your communication skills. It will show you how to interpret other people's body language and tone, ensuring that you receive the right message. It will also help you to develop an awareness of the signals that you send out, more...
Face to Face Communications : Making your Point Positively on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...rly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course concentrates on the art of getting heard and putting your point across. It will help you make the most and the best of every communication and discussion you're involved in, by highlighting communication problems and giving tips on how to more...
Face to Face Communications : Face to Face Role Play on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...rly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course gives you the opportunity to practise and explore your listening, questioning and non-verbal communication skills in a comprehensive and entertaining simulation Developing excellent communication skills requires investment, but the payoff is a more...
Phone Skills : Essential Phone Communication Skills on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare for phone calls both physically and mentally by polishing your telephone persona, relaxing and focusing on success. It emphasises more...
Windmaster Case Study 1: The 3 Phases of Strategic Planning on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. more...
Windmaster Case Study 2: Industry Analysis on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines the role analysis plays in strategic planning and introduces you more...
Windmaster Case Study 3: Company Analysis on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course introduces you to company analysis and explains its aim of assessing how more...
Windmaster Case Study 4: Portfolio Analysis on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course introduces you to portfolio analysis as means of reviewing an more...
Analysis Question Bank on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. more...
Windmaster Case Study 5: Identifying Strategic Options on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course takes you onto the second stage of strategic planning, choice, and shows more...
Windmaster Case Study 6: Evaluating Strategic Options on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines evaluation and selection, the final critical steps of strategic more...
Choice Question Bank on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. more...
Windmaster Case Study 7: Strategy Implementation on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines the issues involved in implementing a strategy and its complex more...
Implementation Question Bank on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. more...
Apply the 4 Phase Process: First Pacific Case Study on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines how the theories and principles of strategic analysis stand up to more...
Internet Basics on-line e-learning cbt (computer based) The Internet represents the transformation and evolution of the information age. It has emerged as a powerful tool for communication and information sharing, that is making a major impact on people all over the globe. In other words, the Internet is an information super-highway that has compressed the world into a cyber colony. This, in turn, has revolutionized the way people interact with each more...
Large Network Case Studies on-line e-learning cbt (computer based) In this module, we explore network availability, performance, and Internet connectivity. As you work through this module, you will come to appreciate that all network design issues are highly interrelated. Likewise, real-world design projects often include multiple broad goals, often creating large and complex trade-offs. more...
Overview of Business Process Management on-line e-learning cbt (computer based) ...world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining competitive in more...
The Process of Globalizing a Product or Service on-line e-learning cbt (computer based) Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for more...
The Pharmaceutical Industry Overview Version 2 on-line e-learning cbt (computer based) ...world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated and rapidly changing more...
The Health Care Industry Overview Version 2 on-line e-learning cbt (computer based) ...owing evidence that the current health systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to more...
The Banking Industry Overview Version 2 on-line e-learning cbt (computer based) ...world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash and capital, more...
The Telecommunications Industry Overview Version 2 on-line e-learning cbt (computer based) ...s industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing technology, this goal has become more...
Telecommunications Industry Overview Version 1 on-line e-learning cbt (computer based) ...world, the telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly more...
Technical Support Essentials on-line e-learning cbt (computer based) ...These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and more...
Performance Metrics for an Inbound Call Center on-line e-learning cbt (computer based) ...nvironment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze performance? Is more...
The Customer Service Agent in Action on-line e-learning cbt (computer based) ...hat the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer service agents play in today's business world. This course is designed to help CSAs understand their essential functions as well as the context and importance of their work. more...
Information Technology IT Industry Overview Version 1 on-line e-learning cbt (computer based) Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar more...
Consulting with the Internal Client Simulation on-line e-learning cbt (computer based) ...tants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this simulation, you more...
Project Management for Non-Project Managers Simulation on-line e-learning cbt (computer based) ...nvironment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of transitioning to project manager, managing an imposed project team, demonstrating effective leadership, monitoring project activities and quality, maintaining control of a project, and problem solving and recovering. The simulation Project more...
Ethics and Professional Knowledge PMBOK aligned on-line e-learning cbt (computer based) ...moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual competence. This course teaches prospective project more...
Stakeholder Interests and Cultural Diversity PMBOK aligned on-line e-learning cbt (computer based) As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project more...
Making Telephone Calls Count on-line e-learning cbt (computer based) Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer more...
Effective Telephone Techniques on-line e-learning cbt (computer based) This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology more...
Ratios Averages and Graphs on-line e-learning cbt (computer based) Whether tracking profitability or portraying the rate of inventory consumption, knowledge of ratios and averages is indispensable in the business world. Using real-world scenarios, this course explains the concepts of ratio, proportion, and how to compare different kinds of numbers; and discusses simple, weighted, and moving averages. Anyone who needs to apply basic math skills to business more...
Strategies for Facilitating Critical Thinking on-line e-learning cbt (computer based) ...en considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of established formulas. Today, people at all levels of the organization are asked to think in more...
Successful Lifelong Learning on-line e-learning cbt (computer based) ...day's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, more...
Optimizing Email at Work on-line e-learning cbt (computer based) ...world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take more...
Emotional Intelligence at Work on-line e-learning cbt (computer based) ...world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased during any point in your more...
The Emotionally Intelligent Leader on-line e-learning cbt (computer based) Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in more...
Building Relationships to Get Results on-line e-learning cbt (computer based) You are not the boss. You've been called "peer," "esteemed colleague," "invaluable staff member," and "friend," but no one's even come close to calling you "boss." When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, "Life is not always a more...
Leadership Without Authority on-line e-learning cbt (computer based) ...een speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate culture, where middle management and the concept of seniority are being replaced by a flat organization structure and intense more...
Gaining Allies Creating Change on-line e-learning cbt (computer based) If you scratch my back, I'll scratch yours. Is this an effective strategy for gaining allies to create change? How about, "If you do it my way, you'll feel better about yourself"? Finding and winning partners for the purpose of creating change is not easy in the intensely competitive and harried environment of the corporate world. It's especially difficult when you lack authority. The people whose more...
Improving Your Cross-cultural Communications on-line e-learning cbt (computer based) ...that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies. In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider more...
Attracting Motivating and Retaining Technical Professionals on-line e-learning cbt (computer based) ...ncially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these technical professionals as one of their most challenging tasks. This course is designed to more...
Introduction to Work Force Generations on-line e-learning cbt (computer based) Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and more...
Leading the Workforce Generations Simulation on-line e-learning cbt (computer based) ...sources. The workforce today has seen and experienced the world change in different ways. It would not be uncommon for one worker to have fifty years of experience with another never having a memory of life without a computer. Today, there are four generations interacting in the workforce: the Silent Generation, Baby Boomers, Generation X, and Generation Next. These four generations each have more...
Team Leadership Developing A High-Performance Team on-line e-learning cbt (computer based) ...student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance team. Managers and team leaders who want to develop and lead more...
Managing Upward Relationships on-line e-learning cbt (computer based) Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall more...
Strategic Approaches to Workforce Planning and Employment HRCI SPHR on-line e-learning cbt (computer based) ...world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and objectives. This course prepares learners interested more...
Overview to Effective Business Communication on-line e-learning cbt (computer based) Calvin Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending more...
Taking Systems Thinking into Your Personal Life on-line e-learning cbt (computer based) Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is more...
Globalization and Our Changing World on-line e-learning cbt (computer based) Globalization has become a foundation for most major corporations. This course provides you with a "big picture" view of globalization. You will be introduced to the trends that have opened the doors to a global economy and the factors that drive corporate globalization. You will also learn about the major trade agreements that pave the road to global commerce. Executives, managers, supervisors, more...
Six Sigma--Lean Tools for Control on-line e-learning cbt (computer based) ...thodologies for improving operations in the manufacturing world are lean manufacturing and Six Sigma . Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the more...
Six Sigma Team Dynamics and Performance on-line e-learning cbt (computer based) ... teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process improvement project will fail. So how is effective teamwork ensured? The best way is by understanding Six Sigma team dynamics--that is, the way in which team members work together and interact. The more that team members more...
Six Sigma Reducing Variation to Improve Quality on-line e-learning cbt (computer based) ... what the customer wants, may be inherent in the business world, yet by employing the principles of Six Sigma, the standard of 99.9997 perfection is within your grasp. It's just a matter of learning--and employing--those principles. In "Six Sigma: Reducing Variation to Improve Quality," you'll do just that. You'll begin by gaining a basic understanding of what variation is--why and where it more...
Leadership in Six Sigma on-line e-learning cbt (computer based) ... Sigma has become synonymous with quality in the business world, but there is no prescriptive process for planning and launching a Six Sigma initiative. Each business must learn to call upon the strengths and abilities of its diverse professionals, from executives to highly trained technical specialists. What are the roles of each in the Six Sigma process? What planning should take place to more...
ISO 9001 2000 Implementing Standards on-line e-learning cbt (computer based) In ISO 9001:2000 Implementing Standards you learn about the principal ISO Clauses, new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Members of Corporate more...
Doing Business with the Government on-line e-learning cbt (computer based) ...ts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at women-owned businesses and another quarter for small disadvantaged businesses or SDBs. This course more...
Web Server Concepts on-line e-learning cbt (computer based) E-business defines the future of the organization today. Getting the right information to the right person at the right time defines success. The use of the World Wide Web has tremendously increased in the recent times. The server technology plays an important role in the development of the World Wide Web. With the increasing use of the Internet, there has been a significant increase in the use of more...
Programming with XHTML 1 1 Basic Concepts on-line e-learning cbt (computer based) ... Language (XHTML). The course provides an overview of the World Wide Web (WWW) and markup languages including Standard Generalized Markup Language (SGML), Hypertext Markup Language (HTML), Extensible Markup Language (XML), and XHTML. The course also provides comparison between various markup languages. In addition, the course describes the basic tags used in XHTML. The intended audience for more...
Managing Workplace Harrassment Complaints on-line e-learning cbt (computer based) ...ental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler, has been harassing her, you will need to take action to deal with the more...
Dynamic HTML on-line e-learning cbt (computer based) Since the early nineties, HTML has been widely used for developing web pages. HTML has evolved to meet the demand for attractive web pages. However, these pages are static and do not change after downloading. Any interactivity involves repeated communication with the web server which increases download time. Dynamic HTML (DHTML) overcomes this problem by providing your web page this interactivity more...
Project Management Fundamentals on-line e-learning cbt (computer based) ...world has grown to an extent where you need to deliver the best products and services in order to sustain your business. To meet the demands of modern businesses, you need to prioritize the projects in hand, ensure smooth project execution, and develop quality products in the stipulated time and within the allocated budget. To achieve these goals, you must use the latest project management more...
Project Management Techniques on-line e-learning cbt (computer based) ...world is resulting in increasingly new demands in business. Therefore, it is important that the projects undertaken to cater to these business needs have small life cycles so that they can be delivered to prospective clients before a possibility of a technological change arises. Projects have a small life cycle if they are completed in a stipulated time frame. This can be done by managing the more...
Large Systems Overview I on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course explains and demystifies the world of large IBM and compatible computer systems. It expands upon the more common acronyms, and explains the concepts to which they refer. Included are such areas as the logical configuration of a computer, input/output, and communication units. Anyone interested in data processing basics. more...
Large Systems Overview II on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course continues with the basics learned in Large Systems Overview I, and expands to further explain the world of large IBM and compatible computer systems. It covers such areas of interest as data communications and networks, client/server architecture, and the Internet and intranets. Anyone interested in data processing basics. more...
COBOL Basic Applications on-line e-learning cbt (computer based) ...world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. An example date field problem is identified and resolved. A simple COBOL product recall application is designed using flowcharts, pseudocode, and Record Layout Forms. The contents of a sequential master file are retrieved and processed, and a more...
COBOL Calculation Applications on-line e-learning cbt (computer based) ...world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. A subset of the contents of a sequential master file are retrieved. Calculations are performed on the data and a print file is generated. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is a more...