Online World eLearning

Windows XP Basic Windows XP: Basic Microsoft Lesson 1: Introduction To Windows XP Introduction Lesson Objectives The Windows Desktop The Auto Arrange Feature The Desktop Cleanup Wizard The Start Menu Opening A Program Closing A Program Using The File Menu The File Menu Different Ways Of Opening Programs The Minimize Button The Restore Button The Maximize Button Switching Between Windows Using  more...

Creating a Business Execution Culture ... Execution Culture In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done?  more...

Business Execution in Action ...on in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the  more...

Leading Business Execution Leading Business Execution How many times have you and your team decided on new plans to make day-to-day processes more efficient, only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy,  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...PHR) In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...nd Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will examine the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools include affinity diagrams, interrelationship digraphs, tree diagrams, prioritization matrices, matrix  more...

Six Sigma Process Improvement ...world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally choose  more...

Deploying Windows Vista ... leading operating system used on desktops throughout the world in enterprise and home environments. It provides enhanced security, performance, reliability, and reduced cost for deployment and management. This course discusses the deployment infrastructure for enterprise environments and the different deployment methods that can be used to deploy Windows Vista, either by upgrading or  more...

An Overview of Database Design An Overview of Database Design To describe the process of relational database design to model real-world concepts  more...

Creating and Designing a Project ... and Designing a Project Microsoft In the corporate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft Office Project 2007 is a comprehensive tool for project managers responsible for the  more...

Using Emotional Intelligence on the Job ...ntelligence to work is an emerging trend in the corporate world. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success. Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence. In this course, you'll learn the value of emotions and how they  more...

Workplace Ethics ...business. The perceived lack of integrity in the business world, and the lack of concern for the consumer at that time, heightened demands for businesses to develop a stronger focus on ethics in business. This course considers the concept of ethics and its role in today's corporate culture. It looks at the impact of business ethics on both the individual and the organization and covers how the  more...

Managing Projects within Organizations ...based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting organizational change, it is crucial to choose a good and proven method for managing projects. However,  more...

Pursuing Successful Lifelong Learning ...day's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century,  more...

Effective Intercultural Relationships ...ffective Intercultural Relationships In a shrinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work  more...

Preventing Fraud Abuse ...nment regulations and tough anti-fraud laws, the business world has come a long way in cracking down on fraud. However, there is still great need for employees at all levels of business to be vigilant in their efforts to detect, report, and prevent fraud and abuse of all kinds. This course provides an introduction to the concepts surrounding fraud and abuse in the business setting. You will  more...

Interpersonal Communication Targeting Your Message ...lize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.' In other words, understanding who you're talking to is as important as understanding what you're trying to communicate. Additionally, it is important to understand the role the medium, context, and other variables have on the communication process so you can  more...

Using E-mail and Instant Messaging Effectively ...Instant Messaging Effectively In today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course covers the  more...

Certified Business Analysis Professional reg BABOK reg 2 0 Aligned .... IIBA has become the leading association in the world of business analysis through the creation of the Business Analysis Body of Knowledge (BABOK ), the collection of knowledge within the BA profession, reflecting the current generally accepted practices. The IIBA has created the Certified Business Analysis Professional (CBAP ), a designation awarded to candidates who have  more...

Access XP Proficient Expert ...xporting Data - Export Data Publish A Database To The World Wide Web - Access & The World Wide Web - Data Access Pages - Create A Data Access Page Access XP / 2002 (Expert) Build & Modify Databases Build A Relational Database - Defining Relationships - Establish A One-To-Many Relationship - Establish A Many-To-Many Relationship Control Data Entry In Tables - What  more...

Getting Ready to Coach ...ivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and supporting coachees in developing and achieving their goals. This course introduces the skills you need to be an effective coach, including listening and  more...

Pandemic Flu Awareness Pandemic Flu Awareness In October 2005, the Centers for Disease Control (CDC) estimated that if pandemic flu was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimates that up to 40 of the workforce could be absent  more...

Recovering from Business Crises ... with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications can help to establish trust and convey the message that your organization does have the crisis handled. Once  more...

Social Responsibility in Corporations Social Responsibility in Corporations An organization's ethical responsibilities don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical  more...

Analyzing Your Life Balance ...t to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family, friends, and coworkers. This course highlights techniques you can use to analyze your current level of balance between work and life responsibilities. It covers ways to assess your current work/life balance and overcome internal and external  more...

Approaches to Risk Management Approaches to Risk Management Whether you are investing in stocks, deciding what to eat, hiring an assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world,  more...

Managing Workplace Harassment Complaints Simulation ...ental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler, has been harassing her, you will need to take action to deal with the  more...

The Role of Ethics in Project Management ...upported by values identified by practitioners around the world as essential to ensure the integrity of the project management profession. In addition, the course covers the consequences of unethical choices and behavior, including their far-reaching impact on the project management community, the global business community, and society. It provides a foundational knowledge base reflecting the  more...

Doing Business with the Government ...ts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at women-owned businesses and another quarter for small disadvantaged businesses or SDBs. This course  more...

Lean and Six Sigma ...ustomers, achieve near perfect quality, and operate using world-class cost structures. You need both Lean and Six Sigma to achieve these goals. This course explores the relationship between the Lean and Six Sigma approaches and their integrated application in both manufacturing and service industries. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is  more...

Critical Requirements and Benchmarking for Six Sigma ...t measurement goals for the critical requirements against world-class and competitive reference points. Benchmarking may also be used at later stages in the projects to evaluate existing operations, compare them with best-in-class organizations, and incorporate best practices to maximize the success of improvement efforts. This course explores the Critical to x (CTx) requirements for Six Sigma  more...

Managing and Deploying Six Sigma Managing and Deploying Six Sigma "The vision must be followed by the venture. It is not enough just to stare up the steps - we must step up the stairs." Vance Havner, author. However, venturing into Six Sigma is not easy. Deploying Six Sigma is where "the tire hits the road." It requires a lot of hard work and planning. As a Six Sigma Champion, you'll need to plan for and deal with critical  more...

Overview of Project Mgmt PRINCE2 2009-aligned ...d operations have become a key factor in today's business world. The importance of choosing a well planned and proven method for managing projects is a challenge for organizations across the board. If you think about it, almost every work effort is a project, from constructing a new building within a university campus to designing and delivering a new line of technology products. As projects  more...

Receiving Feedback and Criticism ...nvolved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so allows you to better understand your colleagues' concerns, calm potentially heated exchanges, and solve issues efficiently. This course starts by exploring the reactions that  more...

Illustrator CS4 Getting Started ...or CS4 has become one of the most recognized names in the world of vector graphic design. This application allows you to intuitively illustrate everything from small business logos to commercial-scale art projects. This course introduces you to Illustrator's basic features including the improved interface, general concepts behind vector illustration such as strokes and fills, and essential  more...

Using Flash CS4 Libraries Text Components ...Flash CS4 Libraries, Text & Components Adobe In the world of digital design, it is common knowledge that interactive and engaging applications require attractive graphics, but there is also a need for the often-neglected supporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe  more...

Essential Skills for Admin Support Professionals--Simulation ...nvironment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative support tasks, maintaining an effective relationship with your boss, and putting your best foot forward. The simulation Essential Skills for Administrative  more...

Monitoring Backing Up Restoring Windows 7 Systems Monitoring, Backing Up & Restoring Windows 7 Systems Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) System management and configuration are major tasks in the IT world. Making sure that computers are up to date, running smoothly, and configured properly are daily activities of IT staff members. This course examines how updates, performance  more...

Cisco IINS 1 0 Cryptography Encryption Digital Signatures ...puting and networking. It also describes some of the real-world implications of using various algorithms and technologies. The principles behind asymmetric encryption and provides examples of major asymmetric encryption algorithms, including Rivest, Shamir, and Adleman (RSA); Diffie-Hellman (DH); and public key infrastructure (PKI) are also covered. This course is one of a series from the IINS  more...

A Essentials 2009 Config Displays Peripherals Laptops Printers ...et in themselves, as are laptops and printers. The mobile world of technology has seen two ongoing trends: bigger and better displays, and smaller and more efficient components and laptops. This course examines these trends and covers the types of display devices, peripherals, adapter card technologies, laptop trends and the different types of printers that are used today, and how to install  more...

CompTIA Server 2009 Disaster Recovery ... all the best equipment and well trained personnel in the world will be useless in the event of a disaster. Disasters can be manmade or natural, and both types can cause short delays or major business disruptions. This course covers backup strategies and archiving data, so that there are copies available in the case of a major breakdown of your information infrastructure. It also explains  more...

CompTIA Security 2008 Risk Analysis Vulnerability Testing IDS Forensics ...ments are secure is of paramount importance in today's IT world. The use of risk analysis techniques and vulnerability scanners, along with intrusion detection systems and forensic methodologies have become the backbone of modern IT security. This course looks at modern risk analysis techniques, forensic methodologies, IDS systems and methods to harden network devices and operating systems.  more...

CompTIA Security 2008 Wi-Fi Remote Access ...ss is becoming more and more prevalent in today's working world. The telecommuter has become the daily businessperson of today. Plane trips, hotel stays, and long distance meetings have made the need for wireless networking and wireless security paramount. This course examines wireless security configuration options along with remote access strategies, VPN configurations, and security measures.  more...

Virtualization with VMware An Overview Virtualization with VMware: An Overview VMware Virtualization has become increasingly desirable in today's IT infrastructures. Companies from small start-ups to enterprise environments are turning to virtualization, not only for testing, but also for full production environments now. This course examines the history of virtualization, the concepts behind virtualization, and how virtual  more...

The Consumer Electronics Industry Overview Version 1 ...ctronics industry is made up of companies from around the world that manufacture electronic audio and video equipment for individual consumers and businesses. In this fast-moving industry, where some products are lucky to have a shelf life of more than a year, companies need to be able to adapt quickly. In addition, they face challenges related to increased regulation, and the need to  more...

The Chemicals Industry Overview Version 1 ...try is comprised of thousands of companies throughout the world that use basic raw materials to produce chemicals that have commercial value to consumers and other industries. These chemicals are used to produce plastics, synthetic fibers, lightweight automobile parts, fertilizers, cosmetics, household materials, computers, and many more products. High energy consumption, high prices of raw  more...

The Broadcasting Entertainment Industry Overview Version 1 ...inment products. It provides its customers throughout the world with access to these activities through an expanding number of media devices and channels. This industry has to adapt to new ways to create, distribute, and access its content according to consumer demands. The industry is challenged by decreasing advertising revenue from traditional sources, new media platforms, content piracy,  more...

The Retail Industry Overview Version 3 ...customers the flexibility to buy products from around the world, which requires industry players to have a global supply chain that ensures their products can be cost-effectively sourced from various locations and delivered to individual customers no matter where they live. Industry players adopt unique strategies to overcome these global challenges in order to offer customers the right  more...

The Education Industry Overview Version 1 ...dge and skills to adapt to a continually changing working world. The industry consists of an expanding array of organizations that seek to provide lifelong learning to its customers. These organizations include traditional colleges and universities as well as companies focused on training and development for clients that range from an individual learner to global corporations. As a whole, the  more...

The Telecommunications Industry Overview Version 3 ... 3 The Telecommunications Industry is to the modern world what the central nervous system is to the human body. Made of a complex set of sectors and subsectors and a variety of stakeholders, this industry builds, maintains, and operates networks to supply an essential service to customers globally. The industry players produce communication equipment and deliver a set of voice, data, and  more...

Diversity and You ...of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively deal with diverse situations in and out of the workplace is very important. Equally important is the ability to share these effective strategies openly, to leverage the diversity that exists within the organization. This course identifies strategies to help you become  more...

A Essentials 2009 Security and Network Fundamentals IPv6 update ... Security and networking are important in the computer world. This trend has only increased as the average person's interaction on the Internet continues to grow. This course examines security concepts and technologies, such as encryption, authentication, firewalls, and malicious content scanners while also examining malicious content types and the preventative measures that can be taken to  more...

IFRS Key Standards for Financial Accounting Activities ... now adopted in over 110 countries from every part of the world and several other countries are preparing to adopt them. This course aims to prepare learners for implementing some key standards related to financial and accounting activities. It takes learners through the standards relating to accounting policies, changes in accounting estimates and errors, and the treatment of events after the  more...

The Fundamentals of Globalization The Global Context ...movement of people, goods, services, and ideas around the world. In a globalized world, national borders become porous, as connections between people and organizations are transformed by ever-changing cultural and economic forces. This course focuses on the significance of the global context for business organizations. You'll find out how the social, economic, and political dimensions of  more...

Adding Multimedia and Animations to Presentations Adding Multimedia and Animations to Presentations Microsoft Microsoft s PowerPoint 2007 is one of the world s most widely used applications for creating presentations. Powerful, high-impact slide shows come to life with the addition of multimedia to your presentations. Engage your audience by keeping things lively and interactive with movie and sound clips, animated slide content, and slide  more...

Moving from an Operational Manager to a Strategic Thinker Simulation ...nvironment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of acting as a strategic thinker, sustaining competitive advantage, capitalizing on core competencies, becoming a strategic leader, deploying a strategic vision, and developing a talent strategy. The simulation Moving from an Operational  more...

Cisco IINS 1 0 Network Security Using Cisco IOS IPS ...onments, Internet worms and viruses can spread across the world in a matter of minutes. Without the luxury of time to react, a network needs to be able to instantaneously recognize and mitigate worm and virus threats. A networking architecture paradigm shift is required to defend against these fast-moving attacks. It's no longer possible to contain the intrusions at a few points in the network.  more...

Oracle Database 11g SQL Performance Database Replay ...to test the impact of a system change by replaying a real-world workload on a test system before it is exposed to a production system. This course demonstrates how to use Database Replay to capture and replay workloads to test the impact of a system change. It also explains how to use SQL Performance Analyzer to ascertain performance gains following a database change and to test the impact of  more...

The Oil and Gas Industry Overview Version 3 ...The oil and gas industry is a key player in supplying the world's energy, transportation, petrochemical, and fertilizer needs. Comprised of both national and independent oil and gas companies, the oil and gas industry supplies the products needed to heat homes, provide transportation by running engines in motorized vehicles, increase food production through fertilization, and create plastics  more...

The Pharmaceutical Industry Overview Version 3 ...xtensive range of medications to consumers throughout the world. Comprised of a variety of stakeholders, this industry is dependent on discovering and developing medicines, manufacturing these products commercially and marketing them to health officials or consumers. Industry players adopt unique strategies to overcome the many challenges they face in addressing the prevalent health issues of  more...

The Food Beverage Industry Overview Version 3 The Food & Beverage Industry Overview: Version 3 The Food and Beverage Industry encompasses the production, processing, distribution, and sale of food and beverages to consumers. The industry is made up of a wide range of organizations from farmers who produce the raw material, to companies who process and package branded products, to retailers who supply food and beverages to their  more...

Using Flash CS5 Libraries Text Components ...Flash CS5 Libraries, Text & Components Adobe In the world of digital design, it is common knowledge that interactive and engaging applications require attractive graphics, but there is also a need for the often-neglected supporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe  more...

HR as Business Partner From Cost Center to Strategic Partner ...ficient in reaching its goals and objectives. In an ideal world, your strategy is well defined and aligned with the goals of the organization. HR has a seat at the executive table, helping to set and implement strategy throughout the organization, and all the day-to-day administrative HR activities efficiently support the organizational strategy. This is transformational HR. This course  more...

Introduction to Information Security Introduction to Information Security To give an overview of information security in the business world.  more...

Religions of the World - Judaism This course is designed to provide you with a study of one of the oldest religions in the world - Judaism. It will bring the leading scholars and theologians of Judiasm in America right to you desktop computer through streaming media 24 hours a day, 7 days a week.  more...

Religions of the World Islam In this course you will study Islam. Interviews with leading scholars and theologians of Islam in America are brought right to your desktop computer through streaming media 24 hours a day, 7 days a week.  more...

Religions of the World - Eastern Religions In this course you will study Eastern Religions. These include the Religions of India and the Far East. Interviews with leading scholars and theologians of Eastern Religions in America are brought right to your desktop computer through streaming media 24 hours a day, 7 days a week.  more...

Short Story Secrets ...making a come back, and is the best way to break into the world of publishing. This short story workshop is designed for the writer who has already begun writing stories and wants to move beyond a first draft. Once your idea is on paper, what is the next phase in the creative process? Structure, development, voice, texture and point of view are some of the issues a short story writer must  more...

Certificate in Web Content Creation (Master Classes) ...u to be a professional web writer or editor, working in a world of intense interactivity, fast feedback, complex content management, and constantly changing business models. First you?ll learn how to adapt your writing for the web, developing a truly electronic style. Then you?ll learn how to think structurally when approaching new content, exploring information architecture from the point of  more...

Architecting Web Content (Master Class)-Self Directed ...hitecting and organizing Web content. In today`s complex world, information systems are becoming more and more complex as their implementations are becoming ever more advanced. Information systems architecture is the underlying structure that defines and controls the interfaces of information systems and which integrates all of the components of the system. In this course, you will learn how  more...

Creating Popular Web Content (Master Class)-Self Directed ...ine articles, a Weblog giving your personal vision to the world, and an electronic version of your resume. Each week, you will receive course materials from me, with guidelines, tips, and challenges, and you will read a chapter in our book, Hot Text: Web Writing that Works. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. When  more...

Getting More From Books: Intro to Literary Analysis ...olved in the book can teach you more about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn to become an active reader and explore any book`s message, plot, characters, structure, language, themes and more. You`ll also learn how to  more...

Object-Oriented Analysis & Design using UML ...s & Design. Each concept taught will be applied to a real world system in a step-by-step modeling of the same. Topics Covered : Why OO, What is UML, Outline of development process, Use Cases, Class Diagrams( basic concepts ), Interaction Diagrams, Class Diagrams( advanced concepts ), Packages & Collaborations, State Diagrams, Activity Diagrams, Physical Diagrams, Case study using UML.  more...

So You Want to be a Technical Writer! ...ts will also receive a weekly mailing containing the best World Wide Web sites where they can explore information about technical writing careers or related issues. Working with Kathryn Roosa, each student will focus on the areas most applicable to their level of experience, chosen field, and future plans for a technical writing career. Assignments consist of several projects that will involve  more...

Teaching Math by the Numbers Explores working with units smaller than one, real world math and problem solving skills, measurement and geometry, effective practices in solving basic algebraic equations, and issues and reflective thinking.  more...

The Power of Animation: Learn Flash in Five Days This course is designed for first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!  more...

Comprehensive Medical Transcription Training ...e with background noise, accents, interruptions, the real world of dictation. We have trained hundreds of MTs, including the authors of other training programs. This is online learning at its best and Yes....we do follow AAMT training guidelines. The training course will prepare you very well for anything that requires medical transcription or medical terminology. Grades & Self Reporting: You  more...

Legal Nurse Consulting Certificate Program This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. INTRODUCTION: Welcome to the Legal Nurse Consulting Certificate Program. College You have made a wise decision to pursue study and  more...

Mastering RoboHelp Office 2002 ... of WinHelp, WebHelp and HTML Help development--plus real world tricks and tips--with this 200-page tutorial manual. Provides the basics of online Help development along with fast-paced tutorials that will have the novice Help developer creating RoboHelp and RoboHelp HTML systems in no time! Getting Started introduces Help terminology; sample Help windows; overview of the RoboHelp and RoboHelp  more...

The World of Wine: How to Taste & Select a Quality Bottle of Wine This course is designed for the novice wine drinker who wants to broaden his/her knowledge of wine. During this course you will become familiar with the wines of the world. Material covered will include grape varieties, important wine regions, how wine is made, tasting procedures, how to select wines at a restaurant, food and wine pairing, how to read a wine label, and more.  more...

Take Control of IIS ...ws you to administer your Web server from anywhere in the world. The course also demonstrates how to set up and administer FTP services, how to integrate your services with DNS, and the basic settings for Web site and FTP site security. The course assumes some fundamental background knowledge of networking, but anyone can follow the basic procedures. The course is intended for computer  more...

Access 2000 This course teaches students the basic database elements, good database design, Microsoft Access tools, and database maintenance and security, among many other skills. This course introduces students to basic elements that compose an Access database and strives to broaden and develop the database design skills that they already possess. Students will start out by learning what a database is and  more...

Access 2000 Expert This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This advanced course strives to broaden and develop the intermediate database design  more...

Access 2000 Level 2 In this intermediate course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access; how to maintain databases by backup, as well as how to compact and repair them; and how to employ techniques designed to make data entry faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic  more...

Access 2000 Level 3 In this advanced course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, and how to use Access as a development tool. Various maintenance and security features are covered in the course, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate  more...

Access 2000 MOUS This comprehensive course teaches students both the basic and the more advanced elements that compose an Access database. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This comprehensive course teaches students both the basic and the more advanced  more...

Access 2002 MOUS This course introduces students to the new features in Microsoft Access 2002 that set it apart from Access 2000. This includes speech recognition and the new Task Pane, as well as basic elements that compose an Access database. As the course becomes more advanced, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access and how to  more...

Excel 2002 MOUS This comprehensive course teaches students the basic and intermediate features of Excel 2002 so they can easily create and modify spreadsheets. Some skills users will acquire include learning to manage workbooks, working with cells and cell data, formatting and printing worksheets, creating and revising formulas, creating charts from worksheet data, learning about objects and their roles in  more...

Lotus Notes 5.0 Level 2 This course introduces students to advanced features of Lotus Notes 5.0. They will work with many Lotus Notes features used in customizing e-mail messages and accessing database material. This course enhances a student's basic understanding of Lotus Notes 5.0 by introducing them to the advanced features of Lotus Notes 5.0. Students will work with many Lotus Notes features used in customizing  more...

Microsoft Access 2002 Expert This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Various maintenance and security features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will gain a more  more...

Microsoft Access 2002 Level 1 Students will learn what a database is and how an effective database should be designed and set up. This course will also cover the new features in Access 2002 that set it apart from Access 2000, including speech recognition and the new Task Pane. This course introduces students to the basic elements that compose an Access database. Students will learn what a database is and how an effective  more...

Microsoft Access 2002 Level 2 Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. Students will also learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic  more...

Microsoft Access 2002 Level 3 Students will be introduced to advanced features and gain a more complete understanding of how to effectively create and use the primary database objects in Access. Various maintenance features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess.  more...

Microsoft Excel 2002 Level 3 This course teaches students a set of expert-level spreadsheet features. Some skills students will acquire are summarizing list data with outlining and subtotals; customizing the Excel working screen with custom toolbars, menus, and macros; and creating and removing custom filters. This course teaches students a set of expert-level spreadsheet features. Students will learn about summarizing list  more...

Microsoft Word 2002 Level 2 This course is designed to familiarize users with the intermediate features of Microsoft Word so they can enhance the look of their text-based documents. Some skills they will learn include formatting paragraphs by using indents, line spacing, and tab stops; and dividing the document into sections using margins, page breaks, and columns. This course is designed to familiarize users with the  more...

Office XP (2002) Intermediate This course introduces students to some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This intermediate course strives to broaden and develop the intermediate skills that students already possess. This intermediate course  more...

Word 97 Level 1 This course is designed to familiarize users with key introductory features of Word 97. Because there are so many tools that Microsoft Word offers in the world of word processing, this course will touch on the most basic and necessary of these tools.  more...

PC Fundamentals With Microsoft Windows XP ... The material is presented through explanatory text, real-world scenarios, and interactive steps. This course introduces students to the basics of personal computers. Students will learn what a computer is and how to identify and classify some basic components and peripherals. Students will also receive instruction on how to turn on a computer and log on to Microsoft Windows XP. In addition,  more...

A+ 2003 Complete Bundle (90 days of online training for PC Technicians) ...n the Lesson page bookmarking, interactive glossary, real world training examples, system user guide, pop-up definitions, interactive hands-on lessons, simulations, audio narration, graphics, animations, screenshots and much more! To become A+ certified through CompTIA, you must pass two exams: the Core test and the DOS/Windows test. Neither of these exams is included in this training course ?  more...

Advanced Business Spanish This course has been specially designed for students with a good command of the Spanish language who desire to apply their knowledge of the language to the business world.  more...

Appreciating Personality Differences ... people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita ™s each persona ™s unique style that creates a more complete workplace! Thata ™s why ita ™s important to identify both your own personality style and the differing styles of others. Understanding these style differences will enable you  more...

Learn MS Explorer 2000 online with eBooks! ...w-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and  more...

Learn MS Access 2000 online with eBooks! ...w-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and  more...

Learn MS Excel 2000 online with eBooks! ...w-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and  more...

Better Business Writing in One Week This practical course helps business professionals write with greater confidence and accuracy. Business letters, memos, e-mails, proposals...not everyone?s a writer, yet every businessperson is expected to write -- a scary prospect for professionals without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one  more...

Brilliant Business Writing and Communication ... all that. Designed explicitly for people in the business world, this course guides students through the principles and practices of effective communication. Students learn about writing approaches, grammar, clarity, precision, style, and more, while also understanding the relationship between writing, spoken communications, and overall business relations. Practical lessons draw from  more...

Discover Your Talents To Work From Home Using online tools and resources, find your place in the work-from-home world!  more...

Introduction to Customer Relationship Management CRM -Part 1 DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...

Linux Operating System Linux Operating System will get you started in the Linux world of networking and administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more.  more...

Religions of the World - Christianity In this course you will study Christianity. Interviews with leading scholars and theologians of Christianity in America are brought right to your desktop computer through streaming media 24 hours a day, 7 days a week.  more...

Build a Powerful Marketing Strategy--Instructor-Led ...University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a  more...

Build a Powerful Marketing Strategy--Self-Directed ...University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. Build a Powerful  more...

Negotiate to Win ...cal skills and give you the ability to apply them to real-world business challenges. Negotiate to Win is an online series of six downloadable audio classes?so you can listen right on your computer, and learn at your own pace. Each audio series address a separate wealth building topic. Enroll in this online course if you: Want to get the best price on what you buy Look for better results from  more...

Significantly Increase the Value of Any Property--Instructor-Led ...nario on a series of assignments designed to reflect real-world problems. You`ll play the role of a beginning real estate investor who is working with your fictional Uncle Max, who has given you a rental property to manage. The improvement plan you come up with should be designed to maximize your return on investment. The course takes place in the fictional city of Empire City. You have  more...

The Entrepreneurship Certificate in Marketing Mastery Program ... is one of the toughest feats to pull off in the business world and we take pride in being able to assemble a key group of experts to give you the insightful feedback you need to polish your presentation skills. Not only will you potentially be given an opportunity to pitch your venture to an esteemed panel of experts, if you present a winning pitch, you will earn a private talk with our  more...

The Trump Way to Wealth ...illionaire or even a billionaire. In the history of the world, there has never been a better time to create wealth than right here, right now. The Trump Way to Wealth will give you the coaching, training, skills and tactics you need to build wealth every single day.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed  more...

CompTIA Security + ...cation. Security + certificaiton is recognized around the world as the benchmark for foundation-level security professionals. This course prepares students to pass the Security + certificaton exam. The CompTIA Security+ certification tests for security knowledge mastery of an individual with two years on-the-job networking experience, with emphasis on security. The exam covers industry-wide  more...

Turn Your Life Experience Into College Credit ...you direction. It is exactly for anyone, anywhere in the world who has a dedicated desire to better themselves, build self-esteem and take a significant step in moving affirmatively forward with their life goals. There are a total of 6 in-depth lessons each building upon the previous one.Learn from a Life Experience and Adult Education Expert how to gain the competitive advantage and advance  more...

Fall Protection ...om you as you fall into an endless pit. Well, in the real world, it`s not a dream; it`s a nightmare, and endless pits are a fairy tale. In reality, it`s not the fall that scares you; it`s the sudden stop at the bottom. Welcome to Fall Protection You know that dream where, arms and legs flailing, you get smaller as your voice trails away and everything accelerates away from you as you fall into  more...

OSHA Record Keeping and Documentation ...ing, you may not make it into the Guinness © book of world records, but you will master the tools needed to implement an effective safety program and satisfy OSHA requirements. OSHA Record Keeping and Documentation With this important safety training, you may not make it into the Guinness? book of world records, but you will master the tools needed to implement an effective safety program  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Instructor-Led ...ented with a series of assignments that simulate the real-world problems typically faced by real estate investors. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. In each assignment, you`ll be presented with the data, tools and tips you need to do your work. Your work for each assignment will be reviewed by a Trump  more...

Linux Complete Set ...nux Operating System training will get you started in the world of the Linux operating system, Linux networking and Linux administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more. This course set will walk you through Linux installation and setup, including some of the more difficult topics like network settings and  more...

Linux Operating System ...world of Linux networking and administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more. Linux Course Description This course will walk you through the Linux installation and setup, including some of the more difficult topics like network settings and graphical interface configuration. Then you will learn the basics of  more...

Introduction to Teaching Online ...world to present online courses. Through participation in this course, you will learn what tools work best in your classroom. Introduction to Online Teaching is a seven day online course. This course is designed to give you an understanding of online course delivery. It is a basic level course and will prepare you to begin to develop an online course or course supplement. The information we  more...

Integrating Technology in the Classroom This course helps educators to incorporate the Internet and computers into the classroom learning environment. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). Make use of your technlogy skills in a classroom environment - (30+ Hours, On-line) The Integrating Technology in the Classroom Library of online courses has been developed to  more...

QPRT Suicide Risk Assessment and Training Demonstrate a greater return on investment, develop and maintain formal procedures for increased productivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals. Managers must master the  more...

14 Purchasing Best Practices ...lement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again! The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be  more...

7 Steps to A Lot More Sales ...e to train consultants and business owners throughout the world . 21st Century Marketing Systems, Inc. has established over 200 affiliated marketing offices throughout North America and Europe helping thousands of businesses increases sales and profits without spending more money. The system is endorsed and used by Manufacturing Extension Partnerships within the Department of Commerce and the  more...

Accelerate your Business Growth--Instructor-Led ...University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. Accelerate your  more...

Accelerate your Business Growth--Self-Directed ...University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. Accelerate your  more...

Adobe After Effects CS3: Essentials ...world of animation with After Effects CS3 Essentials. Hosted by professional animator Ko Maruyama, these training videos focus on new features and essential tools including Shape Layers, the Puppet Tool and Brainstorm. You ™ll also learn how to use many of the new effects found in After Effects CS3 as well as how to import Photoshop Layer Styles. Learn the tricks you need to get on your  more...

Adobe Illustrator CS4: Essentials ...ning for Adobe Illustrator CS4, you ™ll discover a world of amazing tools and commands within the industry standard vector drawing application, Adobe Illustrator. You ™ll learn tricks, techniques, and go-arounds to achieve brilliant results, artistic effects, and stunning visuals. Whether you ™re preparing work for print, the web, or beyond, you ™ll gain the skills  more...

Adobe InDesign CS3: Essentials ...world design experience, technical expertise, and training background make him an ideal InDesign CS3 software guide. In Part 1, he shows you how to navigate the new Adobe InDesign CS3 interface as well as all the paragraph, text, and character options available. In Part 2 you'll learn how to insert Photoshop, Illustrator and PDF files into your work and how to create and transform shapes and  more...

Adobe PhotoShop CS ...lends, and much more. Enhance your productivity with real-world tips and tricks from an industry expert. Your Adobe PhotoShop CS training is presented by Harold Driver. Harold has a knack for simplifying technical information and complex concepts so that you are able to quickly understand and apply his training. His engaging personality and technical expertise have made him one of the top-rated  more...

Adobe PhotoShop CS to CS2 Upgrade ... television stations throughout the United States and the world; and as a Professional Speaker with National Seminars for over six years. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 2 hours.  more...

American Citizenship Test Prep ...u to view maps of Columbus` and other explorers journeys, world and U.S. maps with the 50 states and their capitals, information on all of the United States presidents and important events connected with them, diagram that shows the branches of the federal government as outlined by the U.S. Constitution, famous documents (such as `The Emancipation Proclamation,` `Declaration of Independence,`  more...

Bartending at Home-Online ...this introduction to bartending. Take a vacation into the world of mixology! Bartending at Home-Online Picture yourself making fabulous martinis and delicious cocktails for your party guests. You could be the host of the year with the scrumptious recipes taught in this introduction to bartending. Take a vacation into the world of mixology! You will complete this class with a new appreciation  more...

Bartending the Easy Way-Online ...e employee, skills that will help you succeed in the real world of bartending and throughout life. The lessons taught are extremely beneficial to managers, waitresses and novice bartenders, also. Bartending the Easy Way will leave you with a thorough understanding of how the bar business works, the ethics of serving cocktails and a common sense approach to bartending. Additionally, you will be  more...

Bartending to the Max-Online ...ach you a common sense approach to bartending in the real world and lessons that will benefit you throughout life. Bartending requires many skills, including an excellent memory, proficiency at multi-tasking, tremendous patience and talents beyond the making of cocktails. Because there are jobs of all skill levels, anyone can become a bartender. In addition to learning the basics of tending  more...

Basics of Organizational Communication ... important determining factor for success in the business world. This course is a must for those wishing to become effective communicators. Content Includes such topics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. User is given 1 year access to this course. Organizational Communications Communication is the most important determining factor for  more...

Comprehensive Leadership Training The course deliberates on what comprises effective leadership. The course looks at Leadership from different conceptual perspectives giving it a wide-ranging base. This course is meant for working people in leadership positions and for those who are about to enter into positions with leadership responsibilities. Welcome to our Comprehensive Leadership Training Course There is such a dearth of  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...s ™ new book, Customer Astonishment: 10 Secrets to World-Class Customer Care. User is given 1 year access to this course. Customer Astonishment: The Commitment to World-Class Customer Care Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s  more...

Effective Business Communication Series ...ns, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Audio accompanies each lesson page throughout the course. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question  more...

Doing Business in China ...ns, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions discussed in the course. Audio accompanies each lesson page throughout the course. MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job. Decision Point  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led ...ng by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a budding real estate investor. Your Uncle Max, a successful real estate investor and personal mentor, will ask you to advise various investors as to their investment alternatives. The work you do in these assignments will help prepare you to make more informed  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed ...ng by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a budding real estate investor. Your Uncle Max, a successful real estate investor and personal mentor, will ask you to advise various investors as to their investment alternatives. The work you do in these assignments will help prepare you to make more informed  more...

ESL for Business - E-mail Communication ...n a textbook, you will have assignments that reflect real-world situations and someone who will read over your work and provide feedback on it. The teacher-tutor will assign you readings and grammar exercises to do based on the areas in which YOU need improvement rather than just a standard reading/exercise that everybody does. You may bring to class one document to work on and revise it over  more...

ESL for Business - Letters and Memos In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice letters and memos aimed toward a particular audience (customers and peers). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling  more...

ESL for Business - Special Documents ...n a textbook, you will have assignments that reflect real-world situations and someone who will read over your work and provide feedback on it. The teacher-tutor will assign you readings and grammar exercises to do based on the areas in which YOU need improvement rather than just a standard reading/exercise that everybody does. You may bring to class one document to work on and revise it over  more...

Expert Certificate Course in Medical Coding ...yments flowing. Learning this numeric language puts a new world of employment possibilities at your fingertips. This course offers expertly prepared material that will train you to become a professional medical coder in your own time and on your own terms. Working from your home or in a healthcare facility, you would assign the codes you learn to medical diagnoses and procedures. Another  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...ctice prepared by doctors so youare ready for the working world when you graduate. We employ six MT instructors,train you in an online-friendly manner, and encourage students to interact witheach other in online forums. All course material fees included. Set for a 1 yearcompletion schedule. Students are given instant access to the online course and are able to being their course of study. As  more...

Find and Purchase Income Producing Properties--Instructor-Led ...ng by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City  more...

Find and Purchase Income Producing Properties--Self-Directed ...ng by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City  more...

Introduction To HR Management Training & Certification Program Learn the basics of HR Management and earn a "Fundmentals of HR Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our HR Management Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...ng by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time property manager. You will work with your "Uncle Max," a successful real estate investor who will guide you in planning a management strategy for an apartment complex in Empire City. The work you do in these assignments will help prepare you to  more...

Microsoft Certified Application Specialist Office 2007 The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products Microsoft Office Word 2007, Excel 2007, PowerPoint 2007, Access 2007, and Outlook 2007 as well as the Windows Vista operating system. The MCAS certification is replacing the Microsoft  more...

Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online.  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ...ng by Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare and evaluate several real estate negotiations. To that end, preparation is paramount. The more information you have going into a real  more...

Negotiate Profitable Real Estate Deals--Self-Directed ...ng by Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare and evaluate several real estate negotiations. To that end, preparation is paramount. The more information you have going into a real  more...

Professional Bar Management Mastery Level Certification ...ject material, much of which is never applied in the real world. Thus, too many managers go without any formal training and often find themselves overwhelmed on the job. Professional Bar Management Mastery Level Certification is practical and effective. Professional Bar Management Mastery Level Certification The hospitality industry continues to grow each year, creating a demand for skilled  more...

QuickBooks Pro 2006 ...nd assess your skills as you become an expert user of the World`s most popular accounting software. For beginner or anyone with prior accounting experience. Welcome to the QuickBooks Pro 2006 Training Series The QuickBooks Pro 2006 course will teach you how to efficiently set up your own accounts and manage your business. Learn inventory management, sales tax issues, task management,  more...

Sales Management Strategies & Tactics The course is meant for Sales Managers and Workforce Employees aspiring to be Sales Managers. The course deliberates on how best to use Sales Force resources for achieving significant revenue and profit. Welcome to our Sales Management course This course is meant for those who have either risen to the rank of Sales Managers or have all intentions of raising themselves to this level. The course  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ...ing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take approximately 6 months. It is suggested that the student schedule the appropriate time needed to successfully accomplish and  more...

Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program  more...

Success Strategies Training Program for Management & Leadership This course will teach you how to effectively and efficiently implement a system of Management & Leadership Success Strategies for your organization. In the 21st Century, and its global economy, the skill of successful managers and leaders is vitally important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method  more...

Supply Management Contract Writing ...ming supplier for years. The bottom line is that you need world-class contract writing skills to be successful in purchasing in the 21st century. Now is the time to get those skills. The highly personal and interactive online class "Supply Management Contract Writing" will give you the skills necessary to minimize your procurement risks. This class goes way beyond the typical, dry explanations  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed ...ented with a series of assignments that simulate the real-world problems typically faced by real estate investors. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. In each assignment, you`ll be presented with the data, tools and tips you need to do your work. Enroll in this online course if you: Want to know what a  more...

Understanding Globalization: Preparing for the 21st Century ...nomies, political structures, and cultures into a single, world-wide, interdependent system. In this course we will explore the basics of Globalization: what it is and how to understand it as an economic, political and a cultural phenomenon. This self-paced course examines both sides of the Globalization debate in a unique, interactive learning environment. The course includes: 40 learning  more...

Sexual Harassment in the Workplace Series ...ns, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Decision Point activities allow learners to work toward an outcome in an interactive environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false,  more...

Architecting Web Content (Master Class) ...ting and organizing your Web content. In today`s complex world, information systems are becoming more and more complex as their implementations are becoming ever more advanced. Information systems architecture is the underlying structure that defines and controls the interfaces of information systems and which integrates all of the components of the system. In this course, you will learn how  more...

Build Your Own BIZ Comprehensive Certificate ...changing business environment. Action alerts provide real-world examples to keep you abreast of the current business climate. We then apply sound business principles to these issues in order to help you function effectively and avoid pitfalls in your day-to-day operations. Provides access to a variety of business tools and topics in the form of modules, which include videos, indexed content,  more...

Doing Business in India ...ns, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions discussed in the course. Audio accompanies each lesson page throughout the course. MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job. Decision Point  more...

Creating Popular Web Content (Master Class) ...ine articles, a Weblog giving your personal vision to the world, and an electronic version of your resume. Each week, you will receive course materials from me, with guidelines, tips, and challenges, and you will read a chapter in our book, Hot Text: Web Writing that Works. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. When  more...

Adobe After Effects CS4: Essentials ...er Effects CS4 Essentials introduces you to the wonderful world of motion graphics and the fundamentals of After Effects. After watching this training, youll know all about creating basic animations, text animation, tracking and stabilizing, basic keying and compositing, basic 3D animation. Plus, youll get an insiders view of some of the new features of After Effects CS4. Whether you are new to  more...

Time Management ...r set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they  more...

Work-Life Balance ...r set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they  more...

Customer Relations ...r set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they  more...

Working with Difficult People ...r set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they  more...

FMLA: What Supervisors Need to Know ...r set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they  more...

EEOC & ADA: What Supervisors Need to Know ...r set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they  more...

FLSA: What Supervisors Need to Know ...r set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ..., editing, and proofreading. The examination is available worldwide where selected Thomson Prometric test centers are located. Upon completion of the exam at the testing center, a score report will be available immediately. If one does not pass the exam, a report will be given indicating the objective areas where improvement is needed. To Learn more visit the AHDI website. Please note, it is  more...

Medical Workforce Spanish ...re also introduced to the culture of the Spanish-speaking world, which prepares the non-Spanish-speaking healthcare professional to provide medical care and attention to Spanish speaking patients in medical office settings. No prior knowledge of Spanish is required. Upon successful completion of this course students will be awarded an official Auburn University Certificate of Completion.  more...

Certificate in Professional Technical Communication ...ios, monitoring user performance Articles: including real-world examples, being conversational with dense content This course will look at these document types and explore the writing skills associated with each of them.Methodology Each lesson is carefully developed around the student`s ability to develop a baseline of written content that assumes some knowledge, little knowledge or no  more...

Valuing Diversity in the Workplace ...r set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they  more...

Effective Communication in the Workplace ...r set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they  more...

Mastering Presentation Skills for the Workplace ...ns, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions discussed in the course. Audio accompanies each lesson page throughout the course. Decision Point activities allow learners to work toward an outcome in an interactive environment. Simulations teach learners to perform  more...

Introduction to Work Force Generations Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and  more...

The Online Branding Environment ...zines, radio, and television, the Internet is a whole new world. In this course, marketers will be brought up to speed in the fast-paced world of online branding by a thorough examination of the e-marketplace and its customers. Learners will explore the difference between traditional brands and cyberbrands as well as discover how to use the Web's interactivity to build strong online brands. The  more...

Industry Overview Information Technology Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...

The Automotive Industry Overview Version 2 Trends in the automotive industry are considered a barometer of a mature economy. The industry has been going through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational  more...

The Pharmaceutical Industry Overview Version 2 ...world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated and rapidly changing  more...

The Health Care Industry Overview Version 2 ...owing evidence that the current health systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to  more...

The Banking Industry Overview Version 2 ...world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash and capital,  more...

The Telecommunications Industry Overview Version 2 ...s industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing technology, this goal has become  more...

Attracting Motivating and Retaining Technical Professionals ...ncially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these technical professionals as one of their most challenging tasks. This course is designed to  more...

Strategies for Facilitating Critical Thinking ...en considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of established formulas. Today, people at all levels of the organization are asked to think in  more...

Supply Chain Management and e-Business E-business is changing all the rules and models. The digital economy has forever transformed the role of supply chain management. An organization's ability to embrace new technology is key to increasing the organization's productivity. In this course, you will learn how e-business and supply chains have merged, creating a network of immense opportunities. Supply chain structures have changed, and  more...

Taking Systems Thinking into Your Personal Life Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is  more...

Globalization and Our Changing World Globalization has become a foundation for most major corporations. This course provides you with a "big picture" view of globalization. You will be introduced to the trends that have opened the doors to a global economy and the factors that drive corporate globalization. You will also learn about the major trade agreements that pave the road to global commerce.  more...

The Process of Globalizing a Product or Service Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for  more...

Essential Sills for Administrative Support Professionals Simulation ...nvironment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative support tasks, maintaining an effective relationship with your boss, and putting your best foot forward. The simulation Essential Skills for Administrative  more...

Overview of Project Managing a PRINCE2-aligned Project ...based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting organisational change, it is crucial to choose a good and proven method for managing projects. This  more...

Communication Business Etiquette How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you  more...

Emotional Intelligence in the Workplace ...world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased during any point in your  more...

Improving Your Cross-cultural Communications ...that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider  more...

Performance Metrics for an Inbound Call Center ...nvironment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze performance? Is  more...

The Customer Service Agent in Action ...hat the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer service agents play in today's business world.This course is designed to help CSAs understand their essential functions as well as the context and importance of their work.  more...

Technical Support Essentials ...These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and  more...

Access 2000 Expert 1. Access 2000 (Expert) Basics Work With Toolbars The Menu Bar & Other Toolbars Install Add-In Programs What Is An Add-In? Install & Load Add-Ins Unload Add-Ins Work With Previous Versions Of Access Access 2000 & Previous Versions Of Access Access 2000 & Access 97 Access 2000 & Access 95 Convert A Database Set Startup Options Set Startup Options Help In Access 2000 The Office Assistant Microsoft  more...

Object Analysis Design Requirements Analysis ...tation. Identify how Object Orientation models the real world. Identify the purpose of Object Oriented methods of development. Identify the environments in which Object Oriented methods are most successfully adopted. Identify the characteristics of traditional structured development methods. Identify the characteristics of Object Oriented methods. Identify the characteristics of  more...

Internet Explorer 5 0 Fundamentals ...tify the characteristics of Internet, the features of the World Wide Web and the functions of the Internet services. Display and search for Web pages. Customize the display of Web pages. Organize Web pages in the Favorites folder. Save and print Web pages. Identify the advanced features of IE 5.0. Send, receive and customize E-mail. Subscribe and access a  more...

Introduction to the Internet and World Wide Web ...atures of the Internet. Identify the features of the World Wide Web (WWW). Identify the business uses of the Internet and the intranet. Identify the options used to connect to the Internet. Identify the criteria for selecting an Internet Service Provider (ISP). Navigate the Web. Identify the features and advantages of basic Internet services. Identify the  more...

International Business Essentials Conducting Business in Europe ... as the newest member of Icon's Resource Specialization & World Trade Promotion team. It is your job to secure potential customers in the world market. Your first assignment is to establish rapport with Johann Kass and Nicolaus Schuler from Germany's Koertz Industries by properly adhering to cultural statutes. Your primary objective is to introduce the idea of a partnership with Icon. The  more...

Designing Cisco Network Service Architectures Part 1 ... networks. The instruction is solidly supported with real-world scenario examples and the learner has the opportunity to apply acquired concepts in case studies. Learn To: Identify features of the Cisco Architecture for Voice, Video and Integrated Data (AVVID) framework. Identify concerns associated with optimal network deployment. Identify features of Cisco Architecture for  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages ...her learning/training resources in addition to ample real-world experience. The principal areas covered are Web applications and JSPs. Learn To: Match HTTP methods with their functionality. Identify types of server-side technologies used to display content on a Web Page in different situations. Match different technologies of a Web application with their responsibilities.  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages ...her learning/training resources in addition to ample real-world experience. The principal areas covered are Web applications and JSPs. Learn To: Match HTTP methods with their functionality. Identify types of server-side technologies used to display content on a Web Page in different situations. Match different technologies of a Web application with their responsibilities.  more...

XML Building XML-Based Web Applications Part 2 Course Overview This is the second course in a five part series that presents an introduction to the treatment of validation technologies within XML. DTDs are covered, presenting detail on DTD elements and attributes and entities. XML Schemas are then introduced, emphasizing the advantages of schemas over DTDs and then covering data types and namespaces within XML Schemas. The course then  more...

XML Building XML-Based Web Applications Part 2 ...eatures of XML Schemas. • Identify features of the World Wide Web Consortium (W3C) Recommendation for the XML Schema Definition (XSD) language. • Identify features of namespace usage to define a schema. • Match XML Schema elements with their descriptions. • Identify syntax for defining an XML Schema element. • Identify syntax for defining attributes in an XML  more...

XML Building XML-Based Web Applications Part 3 ...tiveX Data Object (ADO) technology for data access on the World Wide Web. • Identify ways in which XML Data Source Objects (DSOs) are used to separate presentation logic and data. • Identify features of client-side data binding. Audience The intended audience for this course include individuals who operate a software development environment using Microsoft Windows DNA  more...

Database Technologies Relational Database Fundamentals ...urse is intended for people who are relatively new to the world of corporate IT and databases. They will most likely either be new to the workforce or have recently been assigned new duties that require them to learn basic SQL and relational database skills. Students should have at least limited exposure to databases and a basic familiarity with programming concepts. Deployment Options  more...

Database Technologies Introduction to SQL The second in a two-part series, this course will teach students the fundamental skills and knowledge needed to acquire a foundation-level understanding of SQL. Building on the basic relational database skills and knowledge acquired in the first course, this course teaches students the essential SQL statements, and associated variations, needed to perform fundamental data access and manipulation  more...

Business Problem Solving Problem Solving Fundamentals In Business Problem Solving: Problem Solving Fundamentals, you will learn about the need for problem solving, the ineffective responses to problems, and the elements of an effective solution. The program also provides a description of the skills that effective problem solvers possess. Additionally, the program provides you with definitions and strategies for overcoming barriers to solving  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ... the special need for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ...e largest manufacturers of non-alcoholic beverages in the world. As the Project Manager, you've been asked to lead the creation of a new installment called Tour in a Bottle, which would replicate the manufacturing process for visitors in a condensed form, with the equipment being contained in a gigantic glass bottle. In your meeting with Colleen, Drew, and Mildred, you must elicit their  more...

Team Leadership Developing A High Peformance Team ...student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance team. Learn To Choose the  more...

Team Conflict Working in Diversified Teams Team Conflict: Working in Diversified Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for  more...

Enterprise Connectivity with J2EE V1 4 RMI JMS and JCA ...her learning/training resources in addition to ample real-world experience. The principal areas covered are RMI, JMS, and J2EE Connector Architecture. Learn To: Identify features of Remote Method Invocation (RMI). Identify features of Proxy pattern. Identify the entities that participate in the information flow of Remote Method Invocation (RMI). Identify features of Java  more...

Enterprise Connectivity with J2EE V1 4 RMI JMS and JCA ...her learning/training resources in addition to ample real-world experience. The principal areas covered are RMI, JMS, and J2EE Connector Architecture. Learn To: Identify features of Remote Method Invocation (RMI). Identify features of Proxy pattern. Identify the entities that participate in the information flow of Remote Method Invocation (RMI). Identify features of Java  more...

XML Building XML-Based Web Applications Part 3 ...tiveX Data Object (ADO) technology for data access on the World Wide Web. • Identify ways in which XML Data Source Objects (DSOs) are used to separate presentation logic and data. • Identify features of client-side data binding. Audience The intended audience for this course include individuals who operate a software development environment using Microsoft Windows DNA  more...

HTML 4 Part 1 HTML Fundamentals ...basic concepts and skills in HTML 4.01. The course covers World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To • Identify the concepts of HTML. • Create different types of lists. • Describe the creation of links to HTML documents on the Web. • Identify the code used to  more...

HTML 4 Part 1 HTML Fundamentals ...basic concepts and skills in HTML 4.01. The course covers World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To • Identify the concepts of HTML. • Create different types of lists. • Describe the creation of links to HTML documents on the Web. • Identify the code used to  more...

Advanced Business Comm Guidelines for Effective Comm ...or Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of information technology, managing, planning, and  more...

ISO 9001 2000 Implementing Standards ...ach one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Learn To Identify requirements of Clause 4.2: Documentation Requirements. Identify requirements of Clause 5.1: Management Commitment and  more...

ISO 9001 2000 - Implementing Standards "ISO 9001: 2000: Implementating Standards": This course examines the principal ISO Clauses, highlighting new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently.  more...

Six Sigma Team Dynamics and Performance ...eamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process improvement project will fail. So how is effective teamwork ensured? The best way is by understanding Six Sigma team dynamics--that is, the way in which team members work together and interact. The more that team members  more...

Six Sigma Reducing Variation to Improve Quality ... what the customer wants, may be inherent in the business world, yet by employing the principles of Six Sigma, the standard of 99.9997 perfection is within your grasp. It's just a matter of learning--and employing--those principles. In "Six Sigma: Reducing Variation to Improve Quality," you'll do just that. You'll begin by gaining a basic understanding of what variation is--why and where it  more...

Team Leadership - Developing a High-Performance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Ethics and Professional Knowledge ...moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities.Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual competence.This course teaches prospective project  more...

Advanced Business Communication - Enhanced Business Communication ...or Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of information technology, managing, planning, and  more...

Making Telephone Calls Count ...onnections and build better rapport. In today's automated world, sometimes, just the act of getting a human being on the other end of the telephone can be quite a challenge. While automated voice attendants can be annoying, so is getting a person on the other end completely devoid of personality and knowledge. As a society, Americans are becoming more accepting of automated voice attendants.  more...

Online Recruiting ...ined and informed. The Internet is similarly changing the world. The Internet and technology are changing the way people do business, shop, and search for jobs. The Internet is not some passing fad, as some people judged the television. It's the way of the future. In order to stay competitive in today's tight labor market, recruiters must learn to use the Internet as a key part of their  more...

Six Sigma DMAIC Analyzing the Process Imagine the perfect cup of coffee--it tastes and smells great, it's served at exactly the right temperature, and, best of all, it satisfies you every time. Because it's perfect, you find yourself returning again and again to the cafe that sells it. The perfect cup of coffee--or the perfect product or service--is what Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9  more...

Six Sigma DMAIC Improving the Process ... a Chinese philosopher, said, "The biggest problem in the world could have been solved when it was small," but as far as business processes are concerned, even catching a problem when it's small might not get at the root cause. Six Sigma Black Belts know that to find the root cause of a problem, you have to develop an improvement strategy, and then use precision tools to employ the improvement  more...

Green Building - Building Energy Use ...ng Energy Use training module explores how todaya ™s world view of energy efficiency is very different from the energy conservation mentality of the 1970s. The 70s are representative of a time of long lines at the gas pumps and diminished comfort in our homes and places of work. The energy efficiency model of today involves benefits, not sacrifices. In high performance buildings, energy  more...