Online Would eLearning - Training Resources

Take Control of IIS ...ystems. All the procedures you need are shown just as you would perform them using your own equipment. There are no complicated written instructions to follow. Everything you need to know is demonstrated so that you can see it first-hand in 90 minutes of step-by-step video with audio commentary. The course covers the fundamentals of Web services, including an explanation of how IP addresses,  more...

Introduction to Dreamweaver MX(tm) Hands On Training for Dreamweaver MX. Learn from an Expert. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Introduction to Dreamweaver MX 2004 is the first of a 3-part course series. Students will need to have access to  more...

Intermediate Dreamweaver MX Intermediate--Students will need to have access to Dreamweaver MX or Dreamweaver and the Internet. Dreamweaver MX - Students will need to have access to Dreamweaver MX or Dreamweaver, the Internet and the course textbook "Macromedia Dreamweaver MX (ISBN 0-321-11271) by Garo Green & Abigail Rudner (2003). In this course the student will be responsible for working through the "Hands On" exercises.  more...

Advanced Features of Dreamweaver MX(tm) Dreamweaver MX Advanced - Phase Three Advanced Features of Dreamweaver MX - Phase 3, is the Third of a 3-part course series. Students will need to have access to Dreamweaver MX or Dreamweaver, the Internet and the course textbook "Macromedia Dreamweaver MX (ISBN 0-321-11271-7) by Garo Green & Abigail Rudner (2003). In this course, the student will be responsible for working through the "Hands  more...

How to Build And Maintain Rapport With Your Clients ...that you could comment about to start a conversation that would let the client know about some common ground, a solid handshake, good eye contact and the list of rapport skills goes on. People today are more sophisticated in communications. It takes higher level skills and knowledge to win your client over your competitors in sales, to calm down a customer who?s had a difficult situation.  more...

Advanced Travel Career 6 Week Onlineworkshop This course will build on basic knowledge of the travel industry and is designed for those who have completed Beginning Travel or who are considering returning to the travel field after an absence and would like a refresher course. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program,  more...

Designing Security for a Windows 2003 Network - MCSE (70-298) ...s desigend for the student seeking MCSE Certification who would function in medium to very large computing network environments that use Microsoft Windows 2003 as a network operating system. Student will learn about network security issues, concerns and protection. This course is designed to to teach the student network security and related security concerns and necessary actions to protect  more...

Install, Configure & Administer Windows XP Professional - MCSE (Exam 70-270) ...s desigend for the student seeking MCSE Certification who would function in medium to very large computing environments that use Microsoft Windows XP Professional as a desktop operating system. This course is designed to to teach the student basic installation, configuration and overall administration of the Windows XP Pro environment. This training and area of expertise advances the student's  more...

Winning Over Difficult Customers ... you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying experiences that influence their experience with you. Plan for these times; they are actually customers asking questions, call for more information and acting in ways that satisfy their own needs. Seek out the reasons for our  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding This is a complete and comprehensive medical billing course, taken online, through which you will quickly and easily learn this complex discipline. Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural  more...

Successful Negotiation ...eed to help you define opportunities in which negotiating would be appropriate and to create a win/win situation in each of your negotiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate  more...

Significantly Increase the Value of Any Property--Instructor-Led ...ess to many of the same resources in Empire City that you would use in your own city: real estate web sites, property listings, government websites, neighborhood descriptions and message boards, newspaper articles, and more. Empire City is not intended to reflect any city in particular; amounts such as home prices, rents, and repair costs vary according to region. The principles that you learn  more...

Shipping with Dry Ice This course, "Shipping with Dry Ice", has been designed with specific exercises related to the transportation of dry ice ("carbon dioxide, solid") by air from a shipper`s perspective. Our 10 step approach encompasses all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can  more...

Pharmacy Technician National Certification Exam Preparation Course ...Would you like to become a Nationally Certified Pharmacy Technician (CPhT)? Take your career to the next level and get this credential. Many Pharmacy Technicians who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy  more...

Microsoft Project For Purchasing Professionals ...completing your purchasing projects on time? You probably would not have if you used Microsoft Project. By taking the highly personal and interactive online class "Microsoft Project For Purchasing Professionals," you will not only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will enable you to  more...

Legal Nurse Consulting Certificate Program ...ou may contact the instructor anytime you have questions, would like clarification, etc. Your interaction with the instructor is one-on-one and this is highly beneficial as you proceed through the course. You may contact your instructor anytime you need to. TEXTBOOK: this course of study requires the use of a text book. The text for the certificate program is: "Legal Nurse Consulting:  more...

Learn Authorware In 45 Days ...re 6 or 7. If you pay for transportation and room/board I would be willing to offer my class on site. I only teach the basics of the Authorware language. I do not get into creating web applications using Authorware. The following items are covering in the course: Authorware Basics, Creating an Authorware application, Adding Motion and Sound, Hot Spot interactions, Text entry interactions, Hot  more...

Ladder Safety Training Program Going up? Elevate the level of workers knowledge so they can safely use this common but dangerous equipment, the ladder. Welcome to Ladder Safety Training Program Going up? Elevate the level of workers? knowledge so they can safely use this common but dangerous equipment, the ladder. In our Ladder Safety-training program, learn to select the appropriate ladder for your application, inspect  more...

Introduction to Classical Music ...le or no musical background but enjoy classical music and would like to further their enjoyment through an understanding of the basics of musical structure and historical context. By learning how to listen and understand the universal language of music students will be inspired to make classical music an important part of their life. The class is divided into five weeks as outlined below.  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...of all ages. Each time these lessons were presented, John would note the troublesome areas and then make the necessary changes to eliminate these difficulties. These HTML lessons are the culmination of John`s efforts to produce the best possible self-learning HTML course available today. The many examples are clear and easy to follow. Each week, you are e-mailed a new lesson which includes an  more...

Five Quick Steps to Telecommuting ... course is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office, educate your boss, and negotiate a telecommuting agreement. Evaluation worksheets, a library  more...

Find and Purchase Income Producing Properties--Instructor-Led ...ess to many of the same resources in Empire City that you would use in your own city: real estate web sites, property listings, government websites, neighborhood descriptions and message boards, newspaper articles, and more. Empire City is not intended to reflect any city in particular; amounts such as home prices, rents, and repair costs vary according to region. The principles that you learn  more...

Find and Purchase Income Producing Properties--Self-Directed ...ess to many of the same resources in Empire City that you would use in your own city: real estate web sites, property listings, government websites, neighborhood descriptions and message boards, newspaper articles, and more. Empire City is not intended to reflect any city in particular; amounts such as home prices, rents, and repair costs vary according to region. The principles that you learn  more...

Expert Certificate Course in Medical Coding This course is designed for those looking to work as medical coders from their homes or in a healthcare facility. Welcome to our Expert Certificate Medical Coding course Medical coding was developed as a universal language for the medical profession to ensure proper financial reimbursement from insurance companies and government agencies. Numerical codes provide the clarity that insurance firms  more...

Comprehensive Online Instructor Certificate Program ...gy of online learning, and experience it as your students would. This is an intensive certificate program comprised of six courses in which you will learn to teach online. In fact, you will actually develop a course that you intend to teach. Topics include online teaching pedagogy, technology, copyright, graphics, Web development and much more. Participants must take all of the Section I  more...

Comprehensive Medical Coding Training ...developed by coders with 20+ years of experience to train would be coders in a fast track methodology. The course uses an accelerated instruction mental "technology platform learning system" which helps one retain information on multiple levels. Specific information is presented, then interactively tested for retention. Background: Requires a strong clinical background to analyze the contents  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition Designed to provide the necessary knowledge and skills a Medical Transcription student needs to become certified as a qualified professional. This course is recommended for students who wish to work in a medical office. See course description for course fees. Set for a 6 month completion schedule. Recognized by the AAMT (American Association for Medical Transcription). This course follows the  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition This course utilizes proven methods that provide the student with the necessary knowledge and skills to immediately start working either from home or on-site as a qualified MT professional. Twice as much dictation over Student Edition and additional MT modules. 12 month completion schedule. This complete course combines the most valuable and state of the art training methods available today for  more...

Comprehensive Leadership Training ... intends to sharpen the leadership skills of managers and would be managers. The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep understanding of the roles that they are playing or may be expected to play. At the end of the course the participants will be knowledgeable enough to confidently face the task of leading people in their teams  more...

Build a Powerful Marketing Strategy--Instructor-Led ...ce to teenagers. Your chance of succeeding in either case would be pretty low. Now, reverse the scenario and try to sell the footballs to the teenagers and vice versa. Your chances have just increased. You could try increasing them even further through communications. What if you decided to tell the teenagers that using the football would decrease the national statistics for high-school  more...

Build a Powerful Marketing Strategy--Self-Directed ...ce to teenagers. Your chance of succeeding in either case would be pretty low. Now, reverse the scenario and try to sell the footballs to the teenagers and vice versa. Your chances have just increased. You could try increasing them even further through communications. What if you decided to tell the teenagers that using the football would decrease the national statistics for high-school  more...

Better Public Speaking- A Low Stress Approach ...ting $700. Surveys demonstrate that a majority of people would rather face the issue of death than speaking in public! Other surveys in business management note that 80% of all business communication is verbal. We are then, judged to a great extent on how we say what we say. We hold the power to interest, to inspire, to lead if we present ourselves effectively. Much of that opportunity comes  more...

Bartending to the Max-Online ...or all ages, then anyone should be able to find a job.How would this class help me get a job? Bartending to the Max stresses customer service, which is actually the most important part of bartending. Since Kellie Nicholson has been hired at 60 - 70 establishments (often working the busiest nights at 2-3 jobs at once) and has managed and hired the staff in many bars, she will teach you what  more...

Bartending the Easy Way-Online ...or all ages, then anyone should be able to find a job.How would this class help me get a job? Bartending the Easy Way stresses customer service, which is actually the most important part of bartending. Since Kellie Nicholson has been hired at 60 - 70 establishments (often working the busiest nights at 2-3 jobs at once) and has managed and hired the staff in many bars, she will teach you what  more...

Coaching and Counseling ...would be na ve to think that all employees have the skills necessary to succeed without even being taught what these skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees. This course identifies  more...

Appreciating Personality Differences ...e act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style differences will enable you to adapt to others and  more...

Understanding Your Target Customer s Business ...o a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and how to gather information from public  more...

Sales Math 101 Developing a Sales Plan for Success ...ard Berenson, the prominent American art critic, said, "I would, I could stand on a busy corner, hat in hand, and beg people to throw me all their wasted hours." Would you like to recapture your wasted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math 101: Developing a Sales Plan for Success is a course that will  more...

Implementing a Mentoring Program for the Organization ...Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating  more...

Facilitating Meetings and Work Groups ...etermine if you are a match for this assignment, or if it would be better to find someone else. You will learn techniques to start and end meetings for groups of various sizes and purpose. By learning why, when and how to intervene in meetings, you will establish ways to get groups to work through the problem-solving process so they can agree and make sustainable agreements and decisions. You  more...

Proactive Approaches to Stop Negativity Quite often you may have found it difficult to communicate with a negative thinker. It is quite possible that the negative thinker remained closed to what you were saying. Instead of getting frustrated with the situation, using the right confrontational or coaching skills would help the negative thinker to see reason. This course offers you proven methods to help a negative thinker overcome  more...

Call Center Telephone Sales ...cross over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time is money Remember  more...

Identifying Your Customers Expectations ...iated. However, when asked, customers frequently say they would be willing to pay more to be given the opportunity to deal with "real people." The only way to discover what's important to customers is to ask them, and the second lesson of this course shows you how to do just that. You'll learn how to extract the qualitative customer feedback that enables you and your team to focus on delivering  more...

Writing a Business Case ...would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you  more...

Essentials of Internal Consulting ...r maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This course addresses these questions. If it is a new role for you, it will support you and help you to grow. If you have already begun, the course will enable you  more...

The Dynamics of Interacting ... dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you wanted. Can you also recall the quality of your interaction in that particular situation? How might your results be connected to success? This course is about developing your ability to dynamically interact with others.  more...

Negotiating Inclusively ...ps he is from another country, or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain gesture or statement is inaccurate? Can you suppose how this situation might go sour during the negotiating process? Inclusive Negotiating is about becoming familiar with both the similarities and the differences among different  more...

Crisp Composition When you send off business documents that you have written, what do you think the recipients--your readers--hope for? Do they want to plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to  more...

Writing to Reach the Audience ...g instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All effective writing varies by audience--and skilled writers always write to connect with their readers. "Writing to Reach the Audience" instructs people who have to write at work in some easy-to-apply techniques to help them write to their readers, however  more...

Listening to Comprehend Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, it is important to have your audio turned on  more...

Planning and Identifying Project Risk ...would be made with complete certainty--all necessary information would be accurate and available as needed to ensure total success. In the real world, however, this is seldom the case. Real life is fraught with uncertainties; knowledge of events or conditions that may or may not occur is imperfect and incomplete, and this uncertainty affects decisions and outcomes. Risk occurs when decisions  more...

Analyzing Workplace War Zones ...would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this course  more...

Six Sigma DMAIC Measuring the Process ...Would you use your thumb and forefinger to measure how much carpet you need to buy for a new room in your house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and  more...

Six Sigma Reducing Variation to Improve Quality ...would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by employing the principles of Six Sigma, the standard of  more...

Six Sigma--Statistical Process Control ...If you were an engineer charged with the health of a dam, would you fix a leak by pressing a cork into the crack? Would you consider such a solution permanent? When a Six Sigma?? team imposes control measures on a process it has improved, it does so with the idea of making its improvements long-lasting. The Control phase of the DMAIC model (Define, Measure, Analyze, Inform, Control) doesn't  more...

Define the Six Sigma Opportunity ...n-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from Six Sigma?? projects. Besides being given guidelines for establishing an improvement opportunity, you'll learn specific methods for capturing the voice of the customer,  more...

Defining and Mapping the Six Sigma Process ...get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a process that you don't fully understand. In this course, you will be introduced to the mapmaker's art  more...

Creating and Analyzing an Operating Budget ...h flow problems that could result in its downfall.As many would agree, the budget process in any business can be challenging and time-consuming. However, for a business to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the right direction--your company will be able to make  more...

Analyzing Cash Flow ...Would a family survive if it didn't know where its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and  more...

Succession Planning Overview ...your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that compose succession  more...

Managing and Rewarding Top Performers ...ce for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a combination of benefits packages,  more...

International Finance Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide  more...

Organizational Culture and Leadership ...would you describe your company's culture? How is leadership related to culture? In this course, you'll explore the concepts related to organizational culture, and learn how the different cultures relate to leadership. You'll learn about the dynamics of cultural change and how you, as a leader, can influence the direction of your organization's culture. The course ends with strategies for  more...

Leading Change from the Front Line ...elf by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is designed to help you. It suggests how you can compare your fears of negative outcomes against the potential gains of making a change. It explains the ways you can find out if others want the change, too, so that you know ahead of time what kind of  more...

Coaching Performance ...ver his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach Barry and find out what's really going on--perhaps determining that three weeks of training wasn't quite enough. Or perhaps discovering  more...

Behavior Putting Your Best Foot Forward ...Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for  more...

Oracle SQL PL SQL Using Procedure Builder Curriculum The courses in this curriculum cover the concepts of relational databases and the SQL and PL/SQL programming languages. Students learn how to create and maintain database objects and to store, retrieve, and manipulate data. In addition, students learn to create PL/SQL blocks of application code that can be shared by multiple forms, reports, and data management applications. This curriculum  more...

BizTalk Server 2000 Part 3 Monitoring Orchestration ...inistration. Audience The audience for this course would include System Administrators, Database Administrators, Application Developers, System Analysts, and Network Designers. Prerequisite knowledge would include expertise with XML, and experience with XSLT recommended. Working knowledge of COM+, including development tools such as Microsoft Visual Basic and Microsoft Visual C++, and a  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 2 ...nce of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domain Upgrade Strategy: Developing Duration: 2 - 3 Hour(s) Identify the effects of  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...nce of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...nce of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...IRECT_WRITES parameter to true. Identify situations that would improve database performance when using direct writes. Create a temporary tablespace. Query the number of extents currently allocated to sorts and the maximum number of blocks used by an individual sort. After analyzing temporary tablespace, determine if a second tablespace for temporary sorts is needed. Unit 3: Tuning  more...

C Programming - Part 3 ...s, and programming specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive  more...

C Programming - Part 2 ...s, and programming specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive  more...

C Programming - Part 1 ...s, and programming specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system-level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 2 ...f linking. Select the appropriate situation in which you would use a specific DLL. Unit 2: Document View Architecture Duration: 1 - 2 Hour(s) Identify the features of the Document View architecture. Identify the functions of the key classes in Document View architecture. Create a minimal MFC program by using the Appwizard. Identify the characteristics of CDocument class.  more...

Brand Management Branding on the Web Brand Management: Branding on the Web gives you information about branding on the Internet. The program provides you with processes for branding on the Internet, creating a secondary brand on the Internet, and how to introduce a brand on the Internet. Additionally, the program provides you with guidelines for each process as well as guidelines for developing effective Internet brand names. By  more...

Consulting Skills Building Consulting Relationships ...onsultant to evaluate the plant's efficiency. Your budget would allow you to allocate $40,000 toward consulting fees, which is not enough to acquire an experienced consultant for more than just part-time work. Since Bruce and Ron have always run Plant 1, it is your responsibility to manage any resistance to consultants they display. Unit 2: Communicating with Consultants (0.5 - 1 hour)  more...

Strategic Management Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and  more...

Quality Management Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...

Managing Business Risk Developing a Risk Management Plan ... of Organizational Risk Management. In this position, you would design a risk management program. In this meeting, you must answer Barnard a a s questions about the development of risk management as a discipline, the responsibilities of a risk manager, and risk management models that could guide Parmelle a a s risk management program. Unit 2: The Risk Management Environment (0.5 - 1  more...

Managing Business Risk Risk Assessment Control ...ives want you to identify the risks involved and how they would apply to the new project. Through your discussion with Laura, you will gain a greater understanding of risk sources and categorizing risks. Unit 2: Risk Evaluation and Control (0.5 - 1 hour) Identify the characteristics of hazards. Identify the methods for measuring risk.  more...

Oracle Database 10g Adminsitration Workshop I Part 3 ...so covered. After going through this course, the learners would be able to tune the system for best performance by configuring automatic alerts and thresholds. Learn To: Identify security practices and principles that are implemented in Oracle Database 10g. Identify advantages of revoking unnecessary privileges from the user group PUBLIC. Identify guidelines for restricting  more...

C Programming - Part 4 ...s, and programming specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive  more...

C Foundation for Non-C Programmers - Part 1 ...mmers, and software engineers are the types of people who would benefit from this course. Students should be experienced in at least one structured (not C) programming language, with possible exposure to Object-Oriented concepts and principles. Participants will likely be COBOL programmers (or equivalent), 4GL programmers (e.g., Visual Basic, PowerSoft, etc.) or have limited experience with  more...

C Foundation for Non-C Programmers - Part 2 ...mmers, and software engineers are the types of people who would benefit from this course. Students should be experienced in at least one structured (not C) programming language, with possible exposure to Object-Oriented concepts and principles. Participants will likely be COBOL programmers (or equivalent), 4GL programmers (e.g., Visual Basic, PowerSoft, etc.) or have limited experience with  more...

SQL Server 7 0 System Administration - Part 3 ...up. Identify the scenarios for which differential backup would be appropriate. Perform the steps necessary to create a differential database backup. Identify the features of transaction log backups. Perform the steps necessary to back up the transaction log. Associate the options for clearing the transaction log with their functions. Identify situations in which filegroup backup is  more...

Paint Shop Photo Album 5 ...e PC experience, but need to understand why and when they would use Paint Shop Photo Album. Deployment: Self-Study Language Options: US English, Spanish, Italian, French Total Learning Time: 2 hours Objectives: Unit 1: Paint Shop Photo Album Identify elements of the Paint Shop Photo Album main window. Identify options for importing photos into Paint Shop  more...

SQL and PL SQL Basic SELECT ...techniques. Some prior knowledge of programming languages would be an advantage. This course will help candidates prepare for test 1Z0-001, which applies towards the following Oracle Certified Professional (OCP) Program certification tracks: Oracle7.3 Certified Database Administrator, Oracle8 Certified Database Administrator, and Oracle Certified Application Developer, Release 2. T otal  more...

SQL and PL SQL Data Retrieval Techniques ...techniques. Some prior knowledge of programming languages would be an advantage. In addition, participants should have taken the first part of this series, Oracle SQL: Basic SELECT Statements (61110). This course will help candidates prepare for test 1Z0-001, which applies towards the following Oracle Certified Professional (OCP) Program certification tracks: Oracle7.3 Certified Database  more...

SQL and PL SQL DML and DDL ...techniques. Some prior knowledge of programming languages would be an advantage. In addition, participants should have taken the first two courses in this series, Oracle SQL: Basic SELECT Statements (course 61110) and Oracle SQL: Data Retrieval Techniques (61111). This course will help candidates prepare for test 1Z0-001, which applies towards the following Oracle Certified Professional (OCP)  more...

SCO SVR 5 --Part 2 Network Administration ...eer, Database Administrator. Prerequisites to this course would be to understand the UNIX shell environment, the multi-tasking, multi-user nature of the UNIX environment. Identify the hardware/software and file structure used in UNIX systems, and understand basic networking. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Printers and Terminals Duration: 2 - 3 Hour(s)  more...

IBM AIX--Part 1 Basic Administration ...nt Emphasis Skills-Based A udience The audience would typically be using Unix as an operating system for multiple tasks. Examples of such tasks would be managing files, printing, running applications, programming, database administration etc. etc. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Installation and Startup Duration: 2 - 3 Hour(s) Identify  more...

IBM AIX--Part 2 Network Administration ...aimed at a system administrator. Typical job descriptions would be: Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Printers and Terminals Duration: 2 - 3 Hour(s) Identify the features of the print queue process on AIX. Add  more...

XML Programming--Part 1 Components Style Sheets ...tent Emphasis Conceptual A udience The audience would ideally have experience developing Web and enterprise applications using XML. They would typically work as a Application Developer or a Software Engineer. Previous Web development experience using HTML is required. At least elementary knowledge about other programming or scripting languages is recommended. T otal Learning Time  more...

XML Programming--Part 1 Components Style Sheets ...tent Emphasis Conceptual A udience The audience would ideally have experience developing Web and enterprise applications using XML. They would typically work as a Application Developer or a Software Engineer. Previous Web development experience using HTML is required. At least elementary knowledge about other programming or scripting languages is recommended. T otal Learning Time  more...

XML Programming--Part 2 DOM SAX XSLT ...tent Emphasis Conceptual A udience The audience would ideally have experience developing Web and enterprise applications using XML. They would typically work as a Application Developer or a Software Engineer. T otal Learning Time 5 - 7 Hour(s) Course Contents Unit 1: Document Object Model (DOM) Duration: 2 - 3 Hour(s) Identify the features and functions of APIs  more...

XML Programming--Part 2 DOM SAX XSLT ...tent Emphasis Conceptual A udience The audience would ideally have experience developing Web and enterprise applications using XML. They would typically work as a Application Developer or a Software Engineer. T otal Learning Time 5 - 7 Hour(s) Course Contents Unit 1: Document Object Model (DOM) Duration: 2 - 3 Hour(s) Identify the features and functions of APIs  more...

Office XP-New Features Curriculum ...and scope. Audience The audience for this curriculum would include learners who work in an office environment producing documents/spreadsheets and/or databases/Web pages. The audience for this curriculum may have job titles such as, Secretary, Clerk, Typist, CSR, Office Manager, Web Designer-Developer, System Administrator, Database Administrator. Content Emphasis Skills-Based  more...

Office XP New Features Part 1 Overview Word Excel PowerPoint ...ation handle. Audience The audience for the course would include learners who work in an office environment producing documents/spreadsheets and/or databases/Web pages. The audience for this course may have job titles such as, Secretary, Clerk, Typist, CSR, Office Manager, Web Designer-Developer, System Administrator, Database Administrator. This course presents the learner with the  more...

Office XP New Features Part 2 Access Outlook FrontPage ...he Table menu. Audience The audience for this course would include learners who work in an office environment producing and working with databases, e-mail, or Internet software. A high level of computer skill is not required for New Features Part 1 but learners will have had some prior experience with Microsoft Office software. However, New Features Part 2 requires a higher level of skill  more...

Access XP Expert User ...le. Audience The intended audience for this course would include Project or Office Managers, Secretarial, Web Designer-Developers, System Administrators, and Database Administrators. Typically learners will work in an office environment (possibly networked) producing documents/spreadsheets and/or databases/Web pages. Learners will need a basic knowledge of either Microsoft Office 97 or  more...

WebSphere MQ Integration Message Broker ...atory. Knowledge of database basics and IT infrastructure would be beneficial. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: WBI Message Broker (1.5 - 2 hours) Identify business drivers for integration.  more...

SAP R 3 Variant Configuration Master Data ... Planning, and Controlling. Prerequisites for this course would include: SAP R/3 Fundamentals, Working with R/3, SAP R/3 SD Order Processing, and SAP R/3 PP Production Order Processing. Deployment Options CD-ROM Multi-Learner, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, All In One, NLO Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language  more...

SAP R 3 v4 6 Purchaser ...curing services. Audience The audience for this course would include those who need to learn how to use the R/3 System, Procurement employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options CD-ROM Multi-Learner, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, InterNETg,  more...

SAP R 3 v4 6 AP Accountant ...open items list. Audience The audience for this course would include those who need to learn how to use the R/3 System, Financial Department employees with emphasis on AP Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation  more...

SAP R 3 v4 6 Financial Accountant ...ging line items. Audience The audience for this course would include those who need to learn how to use the R/3 System, Financial Department employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE  more...

Customer Relationship Management CRM ...ign Management. Audience The audience for this course would include students who need to learn how to use SAP CRM Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language  more...

SAP R 3 Business Info Warehouse BW - Config Overview ...siness Content. Audience The audience for this course would include students who need to learn how to use SAP Business Information Warehouse, members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU  more...

Windows XP Prof Advanced User ... higher level of knowledge and skill (minimum requirement would be completion of the Microsoft Windows XP User Fundamentals course 74001). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, French Total Learning Time 6 to 8 hours 74002 Objectives Unit 1: Windows XP System Tools 2  more...

MS Win XP Install Admin Part 1 Install Config ...Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72510 Objectives Unit 1: Installing Windows XP Professional 2 - 3 hours o Identify methods for determining whether system hardware  more...

MS Win XP Install Admin Part 1 Install Config ...Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72510 Objectives Unit 1: Installing Windows XP Professional 2 - 3 hours o Identify methods for determining whether system hardware  more...

MS Win XP Install Admin Part 2 Networks Desktops ...Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first course in this series 72510. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72511  more...

MS Win XP Install Admin Part 2 Networks Desktops ...Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first course in this series 72510. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72511  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first two parts of this series 72510 and 72511. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first two parts of this series 72510 and 72511. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first three parts in this series 72510 thru 72512. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first three parts in this series 72510 thru 72512. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8  more...

MS Win XP Install Admin Part 5 Disk File Mgt ...Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first four parts in this series 72510 thru 72513. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8  more...

MS Win XP Install Admin Part 5 Disk File Mgt ...Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first four parts in this series 72510 thru 72513. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8  more...

Office XP - Planning Collaborative Solutions Curriculum The Microsoft Office XP - Planning Collaborative Solutions Curriculum presents the learner with a comprehensive introduction to SharePoint Team Services and the principal technologies within Office XP that facilitate sharing of line-of-business data. The curriculum begins with an introduction to SharePoint Team Services and Team Services site architecture. It covers administrative issues and user  more...

Office XP Collaborative Solutions Part 1 ... will be proficient in Microsoft Office (any version). It would be an advantage to have used Microsoft SharePoint Portal Server, Microsoft Exchange 2000 Server, Microsoft SQL Server 2000, or Microsoft BizTalk. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options American English  more...

Office XP Collaborative Solutions Part 2 ... will be proficient in Microsoft Office (any version). It would be an advantage to have used Microsoft SharePoint Portal Server, Microsoft Exchange 2000 Server, Microsoft SQL Server 2000, or Microsoft BizTalk. In addition, learners should have taken the first part of this series 74101. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE  more...

Oracle 9i New Features Backup Recovery Performance Tuning ...t improvements. Audience The audience for this course would be Data Administrators. Required Prerequisites include SQL, PL/SQL, DBA I, II. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English, Korean, German Total Learning Time 6 to 8 hours Objectives Unit 1: Backup and Recovery  more...

i-Net Part 1 Internet Basics Infrastructure ...y in their day-to-day work. A+ and Network+ certification would be helpful, but not required prior to this curriculum. Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure and configuration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. Deployment Options Internet / Intranet,  more...

i-Net Part 2 Servers Clients Performance ...y in their day-to-day work. A+ and Network+ certification would be helpful, but not required prior to this curriculum. Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure and configuration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. In addition, students should have taken the  more...

i-Net Part 3 Web Site Development ...y in their day-to-day work. A+ and Network+ certification would be helpful, but not required prior to this curriculum. Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure and configuration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. In addition, students should have taken the  more...

i-Net Part 4 Security Business Concepts ...y in their day-to-day work. A+ and Network+ certification would be helpful, but not required prior to this curriculum. Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure and configuration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. In addition, students should have taken the  more...

Paint Shop Pro 8 Curriculum The objective of this curriculum is to give the learner a comprehensive introduction to the capabilities and tools of Paint Shop Pro 8. Painting and Drawing tools are covered, as is the creation and management of images and various color management guidelines. This curriculum also covers the use of layers, masks and selections in image editing and introduces various image editing techniques.  more...

Illustrator 10 Part 2 ...th a broad range of tools. Some understanding of graphics would be an advantage. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Working with Graphical Objects (2 - 3 hours) Identify features and functions of the Pen tool. Identify considerations for working  more...

Creativity Innovation Promoting Team Creativity Creativity and Innovation: Promoting Team Creativity offers the student information required to organize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of  more...

Paint Shop Pro 8 Part 2 Working With Images ...th a broad range of tools. Some understanding of graphics would be an advantage. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Working with Images (2 - 3 hours) Match layer types with their functions. Create a layer on the Layer palette.  more...

Paint Shop Pro 8 Part 1 Getting Started ...th a broad range of tools. Some understanding of graphics would be an advantage. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Getting Started with Paint Shop Pro 8 (2 - 3 hours) Match options for creating new images with their descriptions. Identify ways of  more...

Database Technologies Relational Database Fundamentals ...e programmer/analysts are some of the types of people who would benefit from this course. This course is intended for people who are relatively new to the world of corporate IT and databases. They will most likely either be new to the workforce or have recently been assigned new duties that require them to learn basic SQL and relational database skills. Students should have at least limited  more...

Database Technologies Introduction to SQL The second in a two-part series, this course will teach students the fundamental skills and knowledge needed to acquire a foundation-level understanding of SQL. Building on the basic relational database skills and knowledge acquired in the first course, this course teaches students the essential SQL statements, and associated variations, needed to perform fundamental data access and manipulation  more...

Macromedia Flash MX Part 1 Flash MX Fundamentals ...ence Home-users, end-users. Some knowledge of graphics would be an advantage. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Elements of Flash (2 - 3 hours) Identify features and functions of Macromedia Flash MX. Identify features of Macromedia Flash MX  more...

Macromedia Flash MX Curriculum Macromedia Flash MX is a tool for developing visual interactive content and applications. Animations, rich user interfaces, online advertising, e-learning courses, and enterprise application front ends can be created. This curriculum also takes the learner through the basics of graphic creation and acquisition for animations, and covers the fundamental steps in the creation and publication of an  more...

Macromedia Flash MX Part 2 Animation Basics ...ence Home-users, end-users. Some knowledge of graphics would be an advantage. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Graphics and Libraries (1 - 1.5 hours) Identify methods for drawing lines and shapes in Macromedia Flash MX. Identify methods for  more...

Illustrator 10 Curriculum This curriculum gives the learner a comprehensive introduction to the capabilities and tools of Illustrator 10. The learner is introduced to the interface, image considerations, and how to save and print Illustrator files. The learner is introduced to working with basic shapes, selecting images, and color. This curriculum also covers the use of drawing tools, transform tools, and layers in image  more...

Illustrator 10 Part 1 ...th a broad range of tools. Some understanding of graphics would be an advantage. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Illustrator Fundamentals (2 - 3 hours) Identify features of a path. Identify the commands on the Select menu.  more...

Emotional Intelligence Emotional Intelligence for Executives Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and  more...

Customer Relationship Mgt Fundamentals of CRM ...levision show, syndicated column, and product line, which would directly compete with Lillian Alley. At this meeting, you want to recommend that Lillian Alley Enterprises develops itself as a market intelligence enterprise and discuss with Lillian and Greg which marketing tier would best serve the company's needs. Unit 2: Principles of CRM (0.5 - 1 hour) Identify the  more...

Customer Relationship Mgt Implementing CRM ...ng staff outlining why the implementation of a CRM system would help focus marketing efforts and help build relationships with clients and potential clients. Intrigued by the proposal, the Board of Directors agreed to investigate the possibility of implementing CRM. Your goal for the simulation is to explain how CRM can help The Glen achieve its goals and identify ways that the organization can  more...

Facilitation The Facilitation Process ...a facilitator during product development meetings, so she would like to pass on her knowledge of facilitation to you. Through your questions, you will learn the differences between groups and teams, how to transition between divergent and convergent thinking, and the process you should use when facilitating a team. Unit 2: Preparing to Facilitate (0.5 - 1 hour)  more...

Facilitation Facilitating Challenging Situations ...bstantial amount of experience with facilitation that she would like to pass on to you during this conversation. Through your questions, you will learn the sources of conflict in a team setting, the benefits of conflict, how to tell the difference between a debate and an argument, and how to foster healthy debates among team members. Unit 2: Handling Difficult Team Members (0.5 - 1 hour)  more...

Organizational Crisis Mgmt Managing a Crisis ...s survival, and it was hoped that the innovative ''Star'' would surprise competitors and reestablish Icon as a market leader. Unfortunately, an early batch of the product was contaminated in production, and consumers have been complaining that the polish is tarnishing the paintwork on cars. Icon also produces paint thinner, and it has emerged that the two lines were mixed together in an early  more...

Project Management Essentials Controlling Closing a Project ...ince you are a new project manager, management thought it would be important for Linda to test your knowledge and understanding of certain elements of project management. Linda will ask you a series of questions designed to gauge your understanding of change control systems and your ability to manage change in a project team. Unit 2: Measuring Project Performance (0.5 - 1 hour)  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ...ation of a new installment called Tour in a Bottle, which would replicate the manufacturing process for visitors in a condensed form, with the equipment being contained in a gigantic glass bottle. In your meeting with Colleen, Drew, and Mildred, you must elicit their expectations for the project, determine their comfort level with risk, and identify the constraints you should be aware of.  more...

Advanced Project Mgmt Project Management Maturity ...ject management processes a company at maturity level one would use to plan projects. Identify what executive actions could help elevate a company from maturity level one to maturity level two. Identify responsibilities that are new to a project office at level four maturity. Identify portfolio management  more...

Managing IT Projects Project Planning Execution ...cessor. You have been asked to this meeting to see if you would be a suitable candidate. Unit 2: The Project Management Plan (1 - 1.5 hours) Identify methods for resource scheduling and acquisition. Identify requirements for communication planning. Identify requirements for procurement and solicitation planning.  more...

Team Conflict Overcoming Conflict with Communication ...d to implementing a new program and feels the best option would be to update the awards banquet. As a fellow Customer Service Manager, you will need to communicate effectively with John and Marcus to overcome any team conflicts that may arise. Unit 2: Using Communication (0.5 - 1 hour) • Use the process for managing conflict in a team setting. •  more...

Virtual Teams Participating in Virtual Meetings ... Janet is an experienced member of virtual teams, and she would like to discuss virtual teams with you. Through your questions and Janet's insight, you will learn about the types of virtual meetings and the types of work completed by virtual team members. Unit 2: Participating in Team-Orientation Sessions (0.5 - 1 hour) List the elements that should be included in an  more...

Virtual Team Mgmt Managing Virtual Team Relationships In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 2 ...nce of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domain Upgrade Strategy: Developing Duration: 2 - 3 Hour(s) Identify the effects of  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...nce of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...nce of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...nce of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...nce of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412  more...

CIW Dynamic Server Pages Part 3 ... Learn To • Identify the situations in which ADO would be used. • Identify ASP application development, error handling, and debugging ASP applications. • Identify management and optimization issues. • Identify data integrity and security issues. Audience The audience for this course includes Application Developers, Webmasters and Desktop Publishers.  more...

WebSphere MQ Integration Message Broker ...atory. Knowledge of database basics and IT infrastructure would be beneficial. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: WBI Message Broker (1.5 - 2 hours) Identify business drivers for integration.  more...

Network Certification Curriculum ...perience. The Network+ audience is defined as someone who would work under the direction of a network administrator; it is an entry level IT certification program that fills the gap between A+ and MCSE/CNE. Recommended prerequisites are A+ certification or equivalent knowledge. A Network+ professional can be expected to be able to install a client with an emphasis on TCP/IP. Deployment  more...

Network Part 1 Media Topologies ...nd troubleshooting of computer networks. A+ certification would be helpful, but not required prior to this course. This course is mapped to the CompTia Network+ certification program and prepares learners for exam N10-002. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options American  more...

Network Part 2 Protocols Standards ...nd troubleshooting of computer networks. A+ certification would be helpful, but not required prior to this course. This course is mapped to the CompTia Network+ certification program and prepares learners for exam N10-002. In addition, the learner should have taken the first part of this series 14181. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA  more...

Network Part 3 Network Implementation ...nd troubleshooting of computer networks. A+ certification would be helpful, but not required prior to this course. This course is mapped to the CompTia Network+ certification program and prepares learners for exam N10-002. In addition, the learner should have taken the first two parts of this series 14181 and 14182. Deployment Options Internet / Intranet, Download, LAN, Workstation  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 ... To identify when Fast Path would be an appropriate technology to use. To identify the key aspects of Fast Path. To identify characteristics of a main storage database (MSDB). To identify features and functions of the Database Control (DBCTL) subsystem as used by Customer  more...

PhotoShop 7 Curriculum This curriculum gives the learner a comprehensive understanding of Adobe PhotoShop 7.0. Topics include an introduction to Photoshop 7.0 and image properties. A Working with Color, Layers, and Photographs section teaches about the color selection tools and how to adjust color. Other topics included teach about image manipulation and automation and vector graphics and ImageReady. This curriculum  more...

PhotoShop 7 Fundamentals This course provides an introduction to working with images and working with color, layers, and photographs. The Introduction to Working with Images section provides an introduction to Photoshop 7.0 and image properties. You learn how to use the selection tools and the basic image manipulation tools. The Working with Color, Layers, and Photographs section teaches about the color selection tools  more...

PhotoShop 7 Advanced This course teaches about image manipulation and automation and vector graphics and ImageReady. The Image Manipulation and Automation section teaches about manipulating selections and images, advanced layers, channels, masks, filters, and automating tasks. The Vector Graphics and ImageReady section introduces vector graphics, preparing images for the Web, and the ImageReady 7.0 software.  more...

Business Etiquette Communicating in Today s Workplace ...uence the features of a business letter in the order they would appear in a letter. Audience The target audience for this series is any employee in an organization who wishes to understand business etiquette in the work environment, outside of the office while attending business functions, and during business travel. Deployment Options e-Learning Accreditation NASBA credits: 3  more...

Mentoring Developing Your Mentoring Skills ...o need to determine what dimension of mentoring the group would like to see as well as the styles of mentoring that should be either used or avoided. Unit 2: Developing Strong Relationships (0.5 - 1 hour) Follow the steps for choosing a mentee. Identify the guidelines for developing strong mentoring relationships. Apply  more...

Web Site Security Internet Intranet Management Policies ...s a corporate Web site. Webmasters and Web Administrators would be typical audiences for this course. Participants should have knowledge equivalent to the following courses: Networking Foundation series (courses 12754 and 12755); HTML 4.0 (courses 12822 and 12823); Java (courses 12975-77); CGI (course 12776); and TCP/IP (courses 12771-73). Deployment: Self-Study Accreditation CEU  more...

Web Site Security Messaging Servers Viruses ...s a corporate Web site. Webmasters and Web Administrators would be typical audiences for this course. Participants should have knowledge equivalent to the following courses: Networking Foundation series (courses 12754 and 12755); HTML 4.0 (courses 12822 and 12823); Java (courses 12975-77); CGI (course 12776); and TCP/IP (courses 12771-73). In addition, participants should have taken the first  more...