Instructor Led Writing Training in United States

Customer Service Training Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of  more...

Cascading Style Sheets ... HTML. Students should be comfortable creating web pages, writing HTML code, and in using Internet Explorer or Netscape Navigator. Upon successful completion of this course, students will be able to: Control color and typography Create style sheets that cascade according to established guidelines Design content sections using box properties Control your page layouts with CSS positioning  more...

Javascript ... in developing web pages;students should be proficient in writing XHTML code and using Internet Explorer and Mozilla Firefox. Upon successful completion of this course, students will be able to: create and execute a JavaScript script identify some guidelines to be followed while writing scripts display messages on the status bar of the browser window create a new window that helps open  more...

PC Basics ...accomplish on your own. Some of those tasks might include writing a letter, analyzing numeric information, or maintaining an updated list of client information;however, before you use a personal computer, you need to understand what it is and how it works. In this course, that's what you will do. Once you're comfortable with that, you will begin using your personal computer. This course is  more...

Grammar Essential ... identify common grammar errors, and refine your business writing style. Upon successful completion of this course, students will be able to: examine nouns, pronouns, and verbs identify adjectives and adverbs identify prepositions, conjunctions, and interjections identify some important rules of grammar and some commonly made grammatical errors identify grammar rules regarding correct  more...

Effective Business Writing .... This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. Upon successful completion of this course, students will be able to: organize and write clear and concise email and instant messages that are appropriate to your company's business culture write effective  more...

Microsoft Access 2007 Level ...nced capabilities of Access by structuring existing data, writing advanced queries, working with macros, enhancing forms and reports, and maintaining a database. The Level 3 course is for the individual whose job responsibilities include working with related tables;creating advanced queries, forms, and reports;writing macros to automate common tasks;and performing general database maintenance.  more...

Microsoft Access Level 3 2010 ...te complex Access databases by structuring existing data, writing advanced queries, working with macros, and performing database maintenance. Upon successful completion of this course, students will be able to: restructure data into appropriate tables to ensure data dependency and minimize redundancy write advanced queries to analyze and summarize data create and revise Microsoft Office  more...

MS Word PowerUser Level You know how to use Microsoft Word to create and format documents and newsletters. In this course, you'll learn how to use Word to create forms and long documents as well as how to make it easier to display and work with those forms and long documents by using macros and collaborating. You will create, modify, and distribute forms, long documents, and Web pages. Upon successful completion of this  more...

XML - Extended Markup Language Students will learn how to create well-formed and valid XML documents and XML DTD s, model XML document structure, translate that structure into a schema, and display the output using Internet Explorer. During this course, including computer lab time, students will be provided with the information necessary to complete the following objectives: Write well-formed XML using XML syntax such as  more...

Statements of Work and Specifications (SOW) ...cific and well-crafted document. Guidelines are given for writing a good statement of work and examples provided to illustrate the do s and don ts. The program also discusses how to handle changes to SOW s to adapt to the evolving needs of the organization. We will focus on formatting, planning, organizing and writing effective SOWs. Examples of poor and excellent documents will be examined.  more...

Creating Performance-Based SOWs This 2-day Creating Performance-Based SOWs program teaches participants how to plan for upcoming performance-based contracting, overcome service contract performance problem, draft and complete PBC Statements of Work, facilitate the creation of key PBC SOW measurements, and effectively measure contractor performance under performance based service contracts. Topics include performance based  more...

Improving Communication in Procurement This 1-day program will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their  more...

Written Communications in Purchasing ...unication skills. The principles behind clear and dynamic writing will be covered. Participants will learn how to organize writing projects; assess the audience for communications; apply various tools for writing projects; and evaluate written materials to improve results. Exercises, together with a self-assessment tool, will be used to provide feedback to participants on their communication  more...

Think On Your Feet ® ...t is the platform on which to build speaking, presenting, writing & negotiation skills. Think On Your Feet ® introduces the capsules-of persuasion concept along with 10 plans that structure ideas quickly for Clarity, Brevity, and Impact. This globally acclaimed workshop actually trains leaders and front line staff to think on their feet under pressure using impromptu questions,  more...

Appellate Practice: A View From the Bench ...eview. Get all your toughest questions answered regarding writing a successful brief. Find out how you can prosper in spite of complex laws and changing legal standards. We'll show you how to overcome any obstacles you may encounter - including issues surrounding C.A.R. 21 proceedings. Whether you are new to your field or have years of experience, you'll walk away with the ability to  more...

How To Write A Response-Producing Sales Letter ...e takeaways from this session, you ll learn (1) Rules for writing copy that gets read and responded to (2) How long your sales letter should be in order to optimize response (3) What you must do to become your customer or prospect and why you must do it (4) Specific word choices that will make a difference in response (5) One simple thing you must do with every sales letter you write in  more...

Practical Java Language Topics The Java platform has many powerful capabilities to help developers in the day to day tasks of creating good software systems. Some of this are built into the langauge, and some are separate tools that have become widely adopted because of their usefulness. This one day course looks at the following three tools that can be of enoromous help to programmers that are writing Java systems: You  more...

Production Configuration This course is designed specifically for project team members or anyone that is interested in obtaining an overview of SAP's Production configuration. The goal of this course is to provide participants with an understanding of the configuration of the production module including - the organizational structure, master data configuration, and document type configuration. The intent of this course is  more...

Materials Management - Purchasing Configuration This course is designed specifically for project team members or anyone that is interested in obtaining an overview of SAP's MM/ Purchasing configuration. The goal of this course is to provide participants with an understanding of the configuration of key components of the materials management/ purchasing sub-module, including the Org Structure, Account Groups, Partners, Texts, Pricing, Document  more...

Materials Management - Inventory Management Configuration This course is designed specifically for project team members or anyone that is interested in obtaining an overview of SAP's MM/ IM configuration. The goal of this course is to provide participants with an understanding of the configuration of the materials management module, specifically to Inventory Management including - the organizational structure, material types, item categories, schedule  more...

Effective Business Writing Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.  more...

ASP DOT NET AJAX Using Visual Basic ...gh detail to give the student a good working knowledge of writing client scripts. To retrieve and update information on a Web page from client-side code, the programmer needs to use DHTML or the Document Object Model (DOM), which are discussed in the third chapter along with Cascading Style Sheets (CSS) and an introduction to jQuery. You can get a complete list of other Dotnet classes at  more...

Writing for a Global Audience You are a content developer with a project to localize content into other languages. You have already written the text, or you are planning to write it, and you want to have the content localized as cost effectively as possible. You need to identify and eliminate cultural language patterns from your source content, so that you can effectively and efficiently localize the content. In this course,  more...

Introduction to Oracle8i for Sybase Developers ...ts of Oracle development including working with SQL*Plus, writing PL/ SQL programs, creating stored procedures, calling Oracle Supplied Packages, creating Java procedures and creating triggers. Differences between Oracle and Sybase are noted throughout. Hands-on workshops constitute approximately 50% of the class. An overview of Oracle architecture is also provided. You can get a complete  more...

CICS Fundamentals This class covers the major concepts and facilities for CICS. The CICS management functions, transaction processing and on-line system management are covered in detail. The CICS Application Programming Interface (API) is used to access CICS capabilities including sending /receiving screen maps, reading a VSAM file and handling PF Key and CICS Exception conditions. CICS screen design and  more...

Introduction to Oracle9i for Sybase Developers ...ts of Oracle development including working with SQL*Plus, writing PL/ SQL programs, creating stored procedures, calling Oracle Supplied Packages, creating Java procedures and creating triggers. Differences between Oracle and Sybase are noted throughout. Hands-on workshops constitute approximately 50% of the class. An overview of Oracle architecture is also provided. You can get a complete list  more...

Oracle9i Advanced PLSQL Programming ...writing or supporting complex enterprise systems and provides a critical continuation of learning for the PL/ SQL developer. This course is the next step for persons who have knowledge of PL/ SQL basics. You will learn how to build systems that incorporate many new 9i features such as ANSI CASE statement, extracting DDL with DBMS_METADATA and using datetime data to support time zone data. We  more...

XML for Web Applications Using C# ...g using XmlReader and the Document Object Model (DOM) and writing XML streams using XmlWriter, all using the .NET Framework XML classes and the C# language. It also covers XML serialization according to XML Schema and the tight coupling between XML and ADO. NET. The course is intended for students with a working knowledge of XML who want to build XML Web applications or components using .NET  more...

XML for Windows Applications Using C# ...g using XmlReader and the Document Object Model (DOM) and writing XML streams using XmlWriter, all using the .NET Framework XML classes and the C# language. It also covers XML serialization according to XML Schema and the tight coupling between XML and ADO. NET. The course is intended for students with a working knowledge of XML who want to build XML applications or components using .NET and  more...

C++ - CLI Essentials This two-day course is designed for the experienced C++ programmer to help you quickly come up to speed on the C++/CLI language. It is current to Visual Studio 2005 and .NET 2. 0, which introduces important new features, such as generic types. This course concisely covers the essentials of programming using Microsoft's C++/CLI programming language. The course is practical, with many example  more...

C# Essentials (VS 2010) This two-day intensive course is designed for the experienced programmer to help you quickly come up to speed on the C# language. It is current to Visual Studio 2010 and .NET 4. 0, which introduces important new features such as dynamic data type, named and optional arguments, and the use of variance in generic interfaces. The new features are covered in a new chapter. A new appendix covers the  more...

Microsoft Office Access 2007- Level 3 (Second Edition) Your training in and use of Microsoft ® Office Access? 2007 has provided you with a solid foundation in the basic and intermediate skills for working in Microsoft ® Office Access? 2007. You have worked with the various Access objects, such as tables, queries, forms, and reports. In this course, you will extend your knowledge into some of the more specialized and advanced capabilities of  more...

Introduction to Information Architecture for the Web (Enterprise Architech) This courseware will benefit both the Information Architects and writers who will be creating the content for Web pages. While it discusses Web projects in terms of a project life-cycle, it is especially geared to those individuals who will be determining what the content will be and how users will get to that content. The course includes a thorough discussion of how writing for the Web is  more...

Pragmatic Use Case Writing ... of failure. This 2-day course achieves a focused goal of writing effective, readable use cases to describe the user-centric, behavioral requirements of a software system or business workflow. This course is structured around a problem-driven approach, and students will learn use case techniques and concepts in a "just-in-time" manner, emphasizing the meaning and relevance of each technique and  more...

LINUX DRIVER WRITING This course provides a general introduction to Linux device driver development. Students gain a clear practical understanding of the way drivers are designed, interfaced with the kernel, implemented, and tested. You can get a complete list of other linux classes at http://www.wintrac.com/courses/courseslinux1.asp  more...

WRITING T-SQL QUERIES IN SQL SERVER 2005 In this course, youa ™ll learn how to build basic queries using Transact-SQL, the language of SQL Server. Then, you'll learn how to build effective views, stored procedures, triggers, and user-defined functions, using Transact-SQL. You'll learn about the new enhancements to the Transact-SQL programming language including improved support for error handling and hierarchical queries, and  more...

Assembler Language - Data Management Topics This class is oriented to the advanced Assembler language programmer that includes updated information relating to features with HLASM and the requirements of processing different file types within programs. Specific topics will include dynamic allocation, data in virtual, and the data management macros for various files. In addition, the discussion will include topics that deal with sequential  more...

CC++and CLI Essentials This two-day course is designed for the experienced C++ programmer to help you quickly come up to speed on the C++/CLI language. It is current to Visual Studio 2005 and .NET 2. 0, which introduces important new features, such as generic types. This course concisely covers the essentials of programming using Microsoft's C++/CLI programming language. The course is practical, with many example  more...

Business Writing This book is designed to help you handle direct relations with the media confidently. You'll learn how to mentally and physically prepare for interviews, how to maintain reliable media contacts, and much more. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Technical Writing in the Corporate World Revised Edition This clearly written book was developed for those who want to learn the basics of effective technical writing. Special attention is paid to how to plan, organize, develop, and edit technical documents for the best results. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Grammar Skills This book is designed to help you handle direct relations with the media confidently. You'll learn how to mentally and physically prepare for interviews, how to maintain reliable media contacts, and much more. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Introduction to Information Architecture for the Web This courseware will benefit both the Information Architects and writers who will be creating the content for Web pages. While it discusses Web projects in terms of a project life-cycle, it is especially geared to those individuals who will be determining what the content will be and how users will get to that content. The course includes a thorough discussion of how writing for the Web is  more...

Effective Writing for IT Professionals Companies, teams, and individuals are measured by how well they communicate. This interactive workshop helps IT professionals produce more effective documents. It reviews technical writing techniques and processes and provides examples and templates for continuing use after the workshop. Company specifics, such as style guidelines, can be incorporated. Each topic is reinforced by written  more...

Dot NET Overview for Managers This course provides an overview of Microsoft's .NET Framework. Microsoft has bet the future on this robust platform, and they have put considerable resources into its architecture and tools. The course is designed for managers and other decision makers who need to understand the principals and concepts behind this technology, without diving into the technical details or writing code. WestLake's  more...

Grammar Essentials You learned the rules of grammar in school, but now you'd like to refresh and refine your grammar usage for your professional life. You need to articulate your ideas clearly and succinctly in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style. You can  more...

Advanced Business Writing As a first-time manager, you will have the responsibility to write business documents that will help support the goals of your company. In order to successfully create a variety of business documents, you need to thoroughly understand which documents work best for specific situations and how to produce them. In this course, you will learn how to choose the best document to use and prepare to write  more...

Use Cases for the Rational Unified Process (business analysis) ... 7 regarding requirements specification, with emphasis on writing use cases to capture the user requirements of a software system. The course focuses on distinguishing business use cases and system use cases, properly structuring a RUP use case, incrementally writing the use case from Basic Flow to Alternate Flows, and the proper grammar and sentence structure for the use cases descriptions.  more...

Advanced HP-UX Systems Programming This course introduces the participants to system level programming in the C language in a HP-UX environment. The course focuses on HP-UX system calls and library functions, how to use them, and their underlying mechanisms. The course deals with many facets of the HP-UX operating system, including: introduction to UNIX kernel structure, I/ O, Signals, Signal handlers, Timers, Processes,  more...

Advanced IBM AIX Systems Programming This course introduces the participants to system level programming in the C language in a IBM AIX environment. The course focuses on HP-UX system calls and library functions, how to use them, and their underlying mechanisms. The course deals with many facets of the IBM AIX operating system, including: introduction to UNIX kernel structure, I/ O, Signals, Signal handlers, Timers, Processes,  more...

Advanced Solaris 10 Systems Programming This course introduces the participants to system level programming in the C language in a Solaris 10 environment. The course focuses on Unix system calls and library functions, how to use them, and their underlying mechanisms. The course deals with many facets of the Unix operating system, including: introduction to UNIX kernel structure, I/ O, Signals, Signal handlers, Timers, Processes,  more...

Solaris 10 Systems Administration(Advanced Topics) The Solaris Systems Administration: Advanced Topics course introduces participants to: new file system structure types (ZFS), new methods of accessing kernel information (kstats), dynamic system tracing for system analysis (DTrace), virtualization capabilities (zones), an introduction to the usage of access control lists (ACL) and the implementation of privileges in Solaris 10. In many areas of  more...

Solaris 10 Systems Administration Performance Management The Solaris Systems Administration: Performance Management course introduces participants to performance management principles, monitoring utilities / tools, and analysis for the Solaris 10 Operating Environment. The course includes a review of Solaris subsystems, along with the utilities provided to monitor system efficiency including sar and the *stat family of tools. This revision also presents  more...

Advanced Red Hat Linux Systems Programming This course introduces the participants to system level programming in the C language in an RHEL environment. The course focuses on RHEL system calls and library functions, how to use them, and their underlying mechanisms. The course deals with many facets of the RHEL operating system, including: introduction to RHEL kernel structure, I/ O, Signals, Signal handlers, Timers, Processes,  more...

Use Cases for the Rational Unified Process ... 7 regarding requirements specification, with emphasis on writing use cases to capture the user requirements of a software system. The course focuses on distinguishing business use cases and system use cases, properly structuring a RUP use case, incrementally writing the use case from Basic Flow to Alternate Flows, and the proper grammar and sentence structure for the use cases descriptions.  more...

XML Programming Using C# and NET ...sing using XmlReader and the Document Object Model (DOM), writing XML streams using XmlWriter, and transformations using XPath and XSLT, all using the .NET Framework XML classes and the C# language. It also covers XML serialization according to XML Schema and the tight coupling between XML and ADO. NET. The course is intended for students with a working knowledge of XMLa and possibly DTDs or  more...

XML Programming Using VBNET ...sing using XmlReader and the Document Object Model (DOM), writing XML streams using XmlWriter, and transformations using XPath and XSLT, all using the .NET Framework XML classes and the VB. NET language. It also covers XML serialization according to XML Schema and the tight coupling between XML and ADO. NET. The course is intended for students with a working knowledge of XMLa and possibly DTDs  more...

CGI Programming using Perl This course bridges the gap between using HTML to create static Web pages and using Perl CGI scripts to create dynamic Web pages. The course emphasizes using the Perl 5 CGI library routines to process HTML forms by providing extensive working examples and by students writing applications to illustrate the concepts presented. This course is not intended to be a substitute for a Perl programming  more...

Crystal Reports XI Designer 3 Workshop 2This two-day workshop is designed to expand your working knowledge of Crystal Reports and move you into creating more complex reports. Time will be spent walking you through the tips and tricks of advanced report writing, along with a lot of hands-on practice. In addition, you will cover custom function, advanced formulas, and report efficiencies techniques. This course incorporates a number of  more...

Crystal Reports 2008 Designer 2 Workshop ...two-day workshop is designed to enhance your basic report writing skills and move you into creating more complex reports. Time will be spent walking you through the tips and tricks of advanced report writing along with a good amount of hands on practice. In addition, you will cover professional design, techniques, sub-reporting and advanced formulas. This course incorporates a number of hands  more...

Crystal Reports 2008 Designer 3 Workshop This two-day workshop is designed to expand your working knowledge of Crystal Reports and move you into creating more complex reports. Time will be spent walking you through the tips and tricks of advanced report writing along with a good amount of hands on practice. In addition, you will cover custom functions, advanced formulas and report efficiencies techniques. This course incorporates a  more...

Introduction to JSP ...hows how Java servlets and JSPs establish a framework for writing Web applications, and then covers JSP 2. 0 features in detail, from scripting elements to use of dedicated JavaBeans to JSP expressions, and quick introductions of JSTL and custom tag development. By the end of the module students will be able to create their own JSP applications, including interactive applications using HTML  more...

JavaServer Pages This four-day course develops skills in JavaServer Pages, or JSP, which is the standard means of authoring dynamic content for Web applications under the Java Enterprise platform. It treats JSP 2. 0, including older features such as scriptlets but focusing on newer features and techniques, including JSP expressions and the JSTL. At the end of the course, students will be well prepared to author  more...

Oracle Developer 6i Form Triggers Objects This course builds upon the introductory topics of the Oracle Developer 6i Form Builder course to allow developers to customize applications using complex PL/ SQL triggers and object oriented programming techniques. Topics include mouse awareness, writing internal timers, building reusable objects and using reusable object libraries, incorporating PL/ SQL libraries and accessing built-in program  more...

C# Essentials( VS 2008) This two-day intensive course is designed for the experienced programmer to help you quickly come up to speed on the C# language. It is current to Visual Studio 2008 and .NET 3. 5, which introduces important new features such as implicit typing, extension methods, lambda expressions and Language-Integrated Query (LINQ). The new features are covered in a new chapter. The course is practical, with  more...

Advanced Java Programming ...general-purpose topics: using and building generic types, writing multi-threaded applications, the Reflection API and annotations, and network programming using sockets. It combines nicely with various other courses in the Java curriculum, each of which is also "advanced Java" of some sort: JDBC, secure coding, Swing GUI programming, design patterns, and so on. You can get a complete list of  more...