Online Years eLearning

Workplace Ethics ...years have highlighted the need for the development of corporate and legal standards for ethical conduct in business. The perceived lack of integrity in the business world, and the lack of concern for the consumer at that time, heightened demands for businesses to develop a stronger focus on ethics in business. This course considers the concept of ethics and its role in today's corporate  more...

Integrity in the Workplace ...he workplace have been in the headlines over the past few years because high-profile employees have blown the whistle on large public companies, such as Enron and WorldCom. However, integrity and ethics in the workplace are not just for large, high-profile companies. Almost every employer is subject to state or federal laws and regulations, and if the employer does not promote an ethical  more...

Certified Business Analysis Professional reg BABOK reg 2 0 Aligned ...rk Experience Requirement 7,500 hours (i.e. five (5) years) business analysis work experience in the last ten (10) years engaged in tasks specifically related to the knowledge areas as defined within the BABOK . The ten (10) year timeframe is based on the application date. Knowledge Areas Requirement: Demonstrate experience and expertise in at least four of the six knowledge  more...

PPE Repiratory Protection HAZWOPER ... Equipment and devices have been developed over the years to protect the human body against a variety of environmental and physical hazards. Today, many forms of personal protective equipment (PPE) are available to protect you from injuries and illnesses. This training is intended to acquaint you with the different types and the correct selection of PPE. The content in this course is  more...

Windows Vista Mobile Computing and Troubleshooting ...major improvements to mobile technologies over the recent years, laptops have fast become a viable, and even desirable, replacement for desktop systems. Windows Vista was designed with this growth in mobile computing in mind. This course covers Vista s focus on mobility, and explains the new and updated features related to the various mobile platforms such as laptops, Tablet PCs, and  more...

Professional Selling in the Knowledge Economy ...onomy. With the dawn of the Agricultural Age thousands of years ago, wealth and power became associated with the control of land. Those who controlled the most fertile or strategically defensible lands dominated the economy. As we enter the 21st century, we have reached a point where the abundant access to information has leveled the playing field of business, making knowledge the commodity of  more...

Doing Business on the Internet ...much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the impact of these changes on issues related to the protection of personal and business information has been immense. Protecting personal information regarding customers, while still ensuring that detailed customer records are kept,  more...

Leadership and Management Simulation ...ing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the department. But with the new title comes new challenges--some from sources you may never have expected. But challenges like these are all part of moving into management and assuming the mantle of leadership. This  more...

CISSP Domain Cryptography ...Edition Cryptography has been used for thousands of years to secure messages, identities, vital information, and communications mechanisms. This course covers the invention of cryptography, the use of algorithms and ciphers, and the secure mechanisms used for message authentication and certificate authority. This course guides you through the Common Body of Knowledge (CBK) recommended by  more...

A Practical App 2009 Personal Computer Components ... The IT industry has grown by leaps and bounds in recent years, but the backbone of the industry has always remained the computers themselves. This course looks at the components that make up personal computers and shows you how they all work in unison. It explores such components as motherboards, power supplies, storage devices, central processing units, adapter cards, and a variety of memory  more...

Cryptography ...ography Cryptography has been used for thousands of years to secure messages, identities, vital information, and communications mechanisms. This course analyzes the invention of cryptography, the use of algorithms and ciphers, and the secure mechanisms used for message authentication and certificate authority. And the course examines electronic security measures and the hacking tools that  more...

Cisco Switch 1 0 Analyzing Campus Network Designs ...IP Switched Networks (SWITCH) v1.0 Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has evolved, becoming a key element in this business computing and communication infrastructure. The increasing complexity of business  more...

PSTN and VoIP Fundamentals PSTN and VoIP Fundamentals The history of telephony begins with the public switched telephone network (PSTN), which is the worldwide circuit-switched telephone network made up of public and private networks. Voice over IP (VoIP) is the latest telephone technology which is able to provide advanced services to both consumers and businesses, at a reduced cost. This course covers the history and  more...

Balancing Your Responsibilities Simulation ...ributor that's serviced the food industry for over thirty years. Its customers include restaurants, grocery stores, and institutional cafeterias. You're the company's webmaster responsible for maintaining and updating its B2B web site. As a majority of customers now use the site to place orders, it's crucial for it to operate smoothly and reliably at all times. Recently a member of your team,  more...

Opportunity Development Simulation ...d retail channels. Koshi, in business for just over three years, has not made a concerted effort to identify and standardize the best practices for selling their products most effectively in the market they serve. The result is that management cannot reliably forecast future sales results, and individual sales performance tends to follow a series of unpredictable peaks and valleys. Management  more...

A Essentials 2009 Installing Windows Operating Systems Windows 7 Update ... There have been numerous versions of Windows over the years, and each has added new abilities and components. Each new version of the Windows operating system provides better and more efficient features to improve the user's interaction with the operating system and computer. This course compares Windows 2000, XP, Vista, and Windows 7 as well as 32-bit vs. 64-bit operating systems. It will  more...

CompTIA Network 2009 Wireless Networks ...ogy contributed to its explosive growth over the last few years. However, with popularity comes problems. Stability, interoperability, and security are just some of the issues that must be addressed when considering or implementing wireless networks. This course introduces the 802.11x wireless standards and describes the components of basic wireless networks. This course also describes how to  more...

CompTIA Network 2009 Network Security ...e need for network security has grown immensely in recent years and as a consequence, security technologies have grown as well. Security technologies can take the form of protocols, applications, and hardware devices, and many, if not all, of these things can be found in today s enterprise networks as well as most home networks. This course focuses on the threats facing today's networks and  more...

Getting Started with Word 2007 Getting Started with Word 2007 Microsoft With Office Word 2007, Microsoft introduces some of the most significant changes to Word in years. Most notable is the new intuitive user interface which replaces the traditional menus and toolbars, featuring the Ribbon , the Quick Access toolbar, and the Mini Toolbar as well as a new Office button which replaces the File menu. This course provides an  more...

Getting Started with Access 2007 ...roduces some of the most significant changes to Access in years. Most notable is the intuitive new user interface that replaces the traditional menus and toolbars with features like the Ribbon, the Quick Access Toolbar, and the Microsoft Office button. This course provides an introduction to Access 2007 and demonstrates how to navigate within the new user interface. The introductory steps in  more...

Cisco IUWNE 1 0 Wireless Fundamentals ... Wireless network deployment has exploded in recent years. The use of wireless devices went quickly from early adoption in sites where cabling was difficult or impossible, to widespread use in home networks. The change was rapid due to the ease of use of wireless routers and other equipment. With improvements in security and performance, wireless networks have moved into many mainstream  more...

Basic Business Math Using Whole Numbers Decimals Basic Business Math: Using Whole Numbers & Decimals An understanding of basic mathematical principles is important for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnings. The ability to analyze and comprehend numbers is a vital skill for personal, as well as  more...

Basic Business Math Percentages Ratios Basic Business Math: Percentages & Ratios An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are  more...

Basic Business Math Averages Equations Basic Business Math: Averages & Equations Basic math skills are practical in any business situation, whether it be calculating average call turnaround times in a call center or using equations to find the stock of inventory and the items that have been sold in a retail store. Because math skills are valuable in so many business situations, refreshing your skills can demonstrate your  more...

Basic Business Math Charts Graphs Basic Business Math: Charts & Graphs Basic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your  more...

So You Wanna Be a Web Writer or Editor Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Take a self test to see if you have the signs you will make a good Web writer or editor. Get the inside dope on these exciting high-tech careers  more...

Chinese Seasonal Approach to Health ...so study about the special concerns for men and women 40+ years of age. In this section you will learn which herbs and supplements work best for different hormonal/glandular deficiencies. This course will help you to understand the basic principles of Seasonal Health Maintenance and how to choose which herbs you should use. I will also offer you links to items on the web that will add to your  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...tment Head and has taught programming courses for several years in both day school and in adult evening education classes. He has taught HTML web page design for the Brant FreeNet, for the Grand-Erie Board of Education, and is a Teacher Professional Development HTML workshop presenter. These lessons have been field tested by many students of all ages. Each time these lessons were presented,  more...

Expert Certificate Course in Medical Coding ... entire training program was developed by coders with 20+ years of experience to train would be coders in a fast track methodology. The course uses an accelerated instruction mental "technology platform learning system" which helps one retain information on multiple levels. Specific information is presented, then interactively tested for retention. Background: Requires a strong clinical  more...

Medical Terminology Training ...me process that has been designed by experts with over 35 years of experience in the MT field. It is a doorway to employment in the medical field and a precursor to our billing, coding and transcription course. Plan to complete the approximate 240 hours of study in 3 months or less, dependent on your schedule. If no final is taken, your grade will be posted as a ?fail.? Extensions are granted  more...

Books for the Early Years Deals with how to introduce young children to the joys of literature and the skills of literacy, how to balance text and illustrations in picture books, and introducing poetry.  more...

Travel Careers Training Programs We offer a five course program that is designed to get you working in the travel industry within 6 months. This proven program has worked for thousands of people for the past 12 years. Take a look at our outline.....and let the learning begin!  more...

Internet Basics ...n integral part of many peoplea ™s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and important security information. IMPORTANT NOTE:  more...

Pharmacy Technician Career Training Program ...more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will assist the Pharmacist with direct and indirect patient care and assist in the day-to-day operations required to run a pharmacy. Depending on your practice setting, you may fill prescriptions, compound IV`s, compound creams and ointments, assist patients with their medical needs,  more...

Starting A Business?: How To Develop An Effective Business Plan ...eaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a variety of industries, as a unit manager, V.P., CEO and consultant assisting small and large companies with their plans and strategy. Before you pass on this tutuorial, please review his credentials at the end of this course  more...

How to Build And Maintain Rapport With Your Clients ...port and coming back to regain it, if it`s lost. Over the years many rapport skills and techniques have been used successfully: find something in a customer?s office that you could comment about to start a conversation that would let the client know about some common ground, a solid handshake, good eye contact and the list of rapport skills goes on. People today are more sophisticated in  more...

SmartDraw - Learn it in 6 Easy Lessons An introduction to SmartDraw, the "Draw anything easily" program. Note: This course is for Smart Draw Applications 5 years or older.  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal transcription and legal secretarial work. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...ss knowledge in 8 weeks than most people accumulate after years of education and business experience. Each session includes working on a component of your business plan, practical hands-on learning techniques, peer interaction, and constructive feedback from the instructor. For students who currently do not have a specific idea for a business, it is suggested that they pick a business that they  more...

CompTIA Security + ... for security knowledge mastery of an individual with two years on-the-job networking experience, with emphasis on security. The exam covers industry-wide topics, including communication security, infrastructure security, cryptography, access control, authentication, external attack and operational and organization security. Security+ is taught at colleges, universities and commercial training  more...

5S TRAINING ...d trainer with Learning Point, Inc. He brings over twenty years of progressive manufacturing and operations experience to the Learning Point team. He has held positions in production and quality management with McDonnell Douglas, Morton International, and Autoliv. Additionally, Eric has worked as a consultant to numerous organizations in a variety of industries, including aerospace, automotive,  more...

Lockout Tagout ...to answer. Your employee may have used your equipment for years, doing the same thing every day, but one day something is different. The machine starts working unexpectedly and the results are horrific. Our course, while fulfilling an important part of OSHA required training for securing power sources and notification of mechanical device startup, shows everyone the dangers posed by the  more...

Integrating Technology in the Classroom This course helps educators to incorporate the Internet and computers into the classroom learning environment. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). Make use of your technlogy skills in a classroom environment - (30+ Hours, On-line) The Integrating Technology in the Classroom Library of online courses has been developed to  more...

AutoCAD 2006 2D ...cation and has been teaching through this medium for many years. She is also the president of a consulting firm and her clients include architects, engineers, hospitals, universities, corporations, and government agencies. Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the  more...

AutoCAD 2006 3D ...cation and has been teaching through this medium for many years. She is also the president of a consulting firm and her clients include architects, engineers, hospitals, universities, corporations, and government agencies. Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the  more...

Flash I: Mastering the Tools ...d from within you! The teacher of this course has over 20 years of teaching, animation and Web site/CD creation experience. You will also be provided with six comprehensive and expertly designed online units, followed by a comprehensive learning project. Through this learning project, practical assignments, and interaction with other students in online forums, you will be given feedback about  more...

Accounting In An Hour Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

Adobe PhotoShop CS ... Professional Speaker with National Seminars for over six years. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 12 hours. However to maximize the learning experience, that online video instruction  more...

Adobe PhotoShop CS to CS2 Upgrade ... Professional Speaker with National Seminars for over six years. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 2 hours. However to maximize the learning experience, that online video instruction  more...

Advanced Customer Relationship Management -Part 2 ...oping and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. CRM has assumed a crucial role in the enterprise. According to a study conducted by the Aberdeen Group entitled "Customer Relationship Management: Year 2000 Edition" the CRM market will experience continuous growth from $8 billion in 1999 to more than $24 billion by 2003.  more...

Bartending at Home-Online ...son, instructor of ?Bartending the Easy Way.? Kellie?s 25 years of experience as a bartender is unparalleled and her students work all over the United States. Don?t miss out on your chance to be the next bar star! At the end of the course, you will be offered the opportunity to purchase an Official University Certificate for $39, though this is entirely optional. If you choose not to purchase  more...

Bartending the Easy Way-Online ...wood bartender Kellie Nicholson has condensed twenty-five years of experience into a course that will give you the confidence to step behind a bar anywhere. Serving clientele like Will from the Black-Eyes Peas, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what  more...

Bartending to the Max-Online ...bartender Kellie Nicholson has condensed over twenty-five years of experience into a course that will give you the confidence to step behind a bar anywhere. Serving clientele like Will from the Black-Eyes Peas, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what  more...

Introduction to Customer Relationship Management-Part 1 ...oping and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course. Introduction to Customer Relationship Management (CRM)-Part 1 In today?s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing  more...

Crystal Reports XI ...anibog, he has been in the IT business for the past eight years, five of those as a trainer/consultant. He has conducted numerous classes in Crystal Reports, from versions eight through 11 and has done a wide variety of consultations in Crystal Reports and other database tools, including Microsoft Access and SQL. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The  more...

Customer Service for Bars and Restaurants-Online ...n of loyal customers. Nicholson has condensed twenty-five years of experience into a class that will create unity and harmony among staff. She will teach employees the importance of friendly and professional service. At the end of the course, you will be offered the opportunity to purchase an Official University Certificate for $39, though this is entirely optional. If you choose not to  more...

Delegation - Leveraging Through Others ...eal. Casey has been speaking professionally for over nine years. His diverse professional background and his life as a stand-up comic have prepared him for the life that he now lives and loves. His students love his light-hearted format and come away from this course excited and well-prepared to apply their new skills immediately. Frequently Asked Questions How long will it take me to complete  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...ntinuation of excellent job potential over the next eight years. Medical transcription is an ideal career for anyone with typing skills and an interest in healthcare. Common Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Some students are able to complete the course in as  more...

Legal Transcription Training ...ment for staffing will grow exponentially in the next few years. Assistance from trained legal transcriptionists opens up opportunities with those who have skill sets in this area. In addition, large national legal transcription companies now hire home-based transcriptionists. They eagerly await graduates. According to the findings of NFPA ( National Federation of Paralegal Associations)the  more...

Listening Skills for the Workplace ...n 35 general business studies conducted over the past few years demonstrate that listening-centered communication improves results. The studies demonstrate that: Schools devote too little direct instruction in to listening as part of their language arts curricula even though it is a basic skill required of all employees in the workplace. (U.S. Dept. of Labor, What Work Requires of Schools  more...

Mastering Purchasing Fundamentals ...'ll be ready for these challenges. And you won't need the years of experience usually required to learn how to deal with these challenges. You'll get more than just an introduction to purchasing - you will become an expert at flawlessly executing and managing purchases. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ... North America, Principles of Home Inspection is based on years of practical experience in both inspecting homes and training inspectors. This course of study can be reasonably completed within 2 months to 1 year depending on your study schedule and available time. It is important to grasp the knowledge presented and successfully apply it.Program Highlights Over 400 detailed technical  more...

Productivity Management & Leadership Success Training Program This course will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously. In the 21st Century, and its global economy, the skills of Productivity Management and Leadership Success are vitally important to an organization's longevity and success. This course provides a proactive method of addressing issues of low employee morale, high  more...

Professional Bar Management ...essional, Kellie Nicholson has condensed over twenty-five years of experience into an informative class that will teach you how to manage any bar like a professional. Having been called upon by SELF Magazine and SqueezeOC Magazine for her expertise, Kellie has often been hired to train bar employees and also consults with bars and restaurants in many areas of the business. Upon successful  more...

Professional Bar Management Mastery Level Certification ...revenues. Kellie Nicholson has condensed over twenty-five years of experience into a course that will give you the skills to manage your bar like a professional. She will teach you the basics that will put you on the road to understanding the unique factors of the bar business. Kellie has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants  more...

QuickBooks Pro 2005 ... consulting on computer software and hardware for over 10 years. He has been an official corporate presenter for Novell, HP, IBM, Compaq, and Lucent Technologies. He is formally certified on several networking and business applications. Matt has trained thousands of end user customers, channel partners, and corporate teams on dozens of products from Intuit, Microsoft, Corel, Novell, HP, Compaq,  more...

QuickBooks Pro 2006 ... consulting on computer software and hardware for over 10 years. He has been an official corporate presenter for Novell, HP, IBM, Compaq, and Lucent Technologies. He is formally certified on several networking and business applications. Matt has trained thousands of end user customers, channel partners, and corporate teams on dozens of products from Intuit, Microsoft, Corel, Novell, HP, Compaq,  more...

Strategic Thinking ...eal. Casey has been speaking professionally for over nine years. His diverse professional background and his life as a stand-up comic have prepared him for the life that he now lives and loves. His students love his light-hearted format and come away from this course excited and well-prepared to apply their new skills immediately. Frequently Asked Questions How long will it take me to complete  more...

Supply Management Contract Writing ...de;ve noticed the changes in purchasing over the past few years, haven ™t you? The changes that have purchasers doing less order processing and more contracting and relationship building with suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don ™t know how to write a contract. This is troublesome. Because if you aren ™t  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage ...u will also learn how to obtain a payback of 22% in a few years with a simple office remodel. Upon completion of this course, you will be well prepared to implement a sustainability program. You will develop an action plan to go green and learn how to effectively market and promote your company?s green efforts to help obtain and maintain a competitive edge. Course Goal The course is designed  more...

FMLA: What Supervisors Need to Know ...and parental roles have changed a lot over the past fifty years, and so have the laws about when employees can take time for their families. This course gives you an overview of what supervisors need to know about the Federal Family Medical Leave Act (FMLA) including how it affects organizations as well as how to implement it. You will gain valuable information on qualifying events and how  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...job title ?Medical Transcriptionist? has changed over the years. Originally called ?medical steno? and then ?medical transcriber,? the role of today?s medical transcriptionist continues to evolve with advancements in technology and healthcare documentation. Nevertheless, the goal remains the same: integrity in healthcare documentation. The medical transcriptionist transcribes each report with  more...

The Communication of a Shared Vision ..." Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and accomplishing that vision with  more...

The Automotive Industry Overview Version 2 ... been going through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational efficiency, and innovation, automotive companies are challenged to deliver higher value more  more...

The Health Care Industry Overview Version 2 ...ill be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes for compliance. As a  more...

The Retail Industry Overview Version 2 ...ers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail environment, consumers want the best of all worlds, where quality, convenience, and low cost meet. This course provides a high-level overview  more...

About 360-Degree Performance Feedback ... 360-degree feedback is relatively new (approximately ten years old), public, private and non-profit sector organizations presently use 360-degree feedback. In fact, as of the mid-1990s, nearly all Fortune 500 and Fortune 1000 companies were using it. As well, many Global 2000 companies have incorporated this process as an essential complement to existing performance appraisal schemes. Upon the  more...

Implementing a Succession Plan Simulation .... URG has experienced dramatic growth over the past three years. Through aggressive hiring, production staff has been increased by 50 . However, due to the high demands of the job, the average retention rate for a research analyst is two years, and URG is constantly recruiting. You are the VP and Principal Analyst for Pharmaceutical and Biotechnology Services. Two team leaders report to you:  more...

Managing Technical Professionals Simulation ...ineer, the company has been in operation for nearly three years and has grown rapidly. But with the increasing pace of growth and the diminishing involvement of the founders, Beech & Stern is at a crossroads in its development. Competition is fierce, and the company is experiencing difficulty in its recruitment efforts and in the day-to-day management of its highly specialized staff. To help  more...

Supply Chain Management What is Supply Chain Management? Why has it become such a hot topic for discussion and analysis in recent years? This course shows how a more thorough understanding of this three word catch phrase can improve the flow of material through your organization, increase customer satisfaction, and help you to establish high quality vendor relationships.  more...

Defining Emotional Intelligence ...years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine if people excel in life,  more...

Essentials of External Consulting ...ea specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative  more...

Cross-selling in a Customer Service Call ...ntage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At  more...

The Contact Center and the Technical Support Agent ...years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the  more...

Sales Skills Overcoming Obstacles In Sales Skills: Overcoming Obstacles, participants will learn how to identify a client's key issues, how to differentiate between benefits and features, and how to anticipate objections. Participants will also learn how to create and deliver an effective sales presentation that is geared toward their client's key issues, as well as how to overcome a customer's objections. Learn To  more...

Brand Management Integrated Marketing ...ntegrated branding strategy the company implemented three years ago. Happy Hill is preparing to expand into online commerce, and it is important that it fit into the integrated branding scheme of the company. As the Director of Marketing, you must explain the steps you took to create an implemented brand, explain why it was important to do so, and encourage Susan to comply with that strategy as  more...

Strategic Management Establishing Strategic Focus ...ategic team in the robotics division of Icon. For several years, your department has had success producing robots for manufacturing and industrial companies. Recently, Icon's top management team has determined that it would be in the company's best interests to change directions and specialize in consumer products. As a Vice-President of Sales, you have been appointed as the leader of this  more...

SAP R 3 v4 0 Investment Management - Overview ...ts and returns of budget. Planning and budgeting future years. Actual postings. Credits and debits. Rebooking. Down payments. Settlement of investment measures. Settlement types. Settlement rules. Periodical accounting of CO-elements. Periodical capitalization of assets under construction. Overall settlement. Performing account types. Cost of materials and cost of  more...

C Programming - Part 1 ...learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit  more...

C Programming - Part 2 ...learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. In addition, students should have taken the first part of this series  more...

C Programming - Part 3 ...learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. In addition, students should have taken the first two parts of this  more...

C Programming - Part 4 ...learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. In addition, students should have taken the first three parts of this  more...

International Business Essentials Succeeding as a Global Manager ...tablish itself in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational changes that will need to take place over the next few months to ensure a successful reengineering of the company. You will also need to  more...

Exchange 2000 Server--Part 3 Administering ...rnet Information Server (IIS). They have a minimum of one years experience administering Microsoft Exchange environments that have the following characteristics - Multiple physical locations, Mixed client connection protocols such as POP3, IMAP4, MAPI, NNTP, and HTTP, Internet messaging connectivity; Connectivity to foreign mail systems. Course Prerequisites: Students are expected to have  more...

Time Management Overcoming Challenges ...s Manager in Icon's Telecommunications Department. In her years at Icon, Susan has become very adept at minimizing unnecessary distractions and making her meetings very productive. Through Kathy's questions and your answers, you will increase your understanding of ways to minimize interruptions from visitors and co-workers, and you will learn some steps to making your meetings more productive.  more...

Defining Microsoft NET Solution Architectures Part 1 ...loping, and implementing software solutions. At least two years experience: Analyzing customer needs and creating documents specifying requirements for software solutions in multiple business domains; Modeling processes. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1:  more...

Defining Microsoft NET Solution Architectures Part 2 ... solutions. Familiarity with .NET Framework. At least two years experience in analyzing customer needs and specifying requirements for software solutions in multiple business domains. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Developing Specifications (1.5 - 2  more...

Defining Microsoft NET Solution Architectures Part 2 ... solutions. Familiarity with .NET Framework. At least two years experience in analyzing customer needs and specifying requirements for software solutions in multiple business domains. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Developing Specifications (1.5 - 2  more...

Defining Microsoft NET Solution Architectures Part 3 ... solutions. Familiarity with .NET Framework. At least two years experience: Analyzing customer needs and specifying requirements for software solutions in multiple business domains; Modeling processes and data, designing components, designing user interfaces; Designing, developing, implementing software solutions; Integrating new applications into legacy environments; Developing MS  more...

Defining Microsoft NET Solution Architectures Part 4 ... solutions. Familiarity with .NET Framework. At least two years experience: Analyzing customer needs and specifying requirements for software solutions in multiple business domains; Modeling processes and data, designing components, designing user interfaces; Designing, developing, implementing software solutions; Integrating new applications into legacy environments; Developing MS  more...

Defining Microsoft NET Solution Architectures Part 3 ... solutions. Familiarity with .NET Framework. At least two years experience: Analyzing customer needs and specifying requirements for software solutions in multiple business domains; Modeling processes and data, designing components, designing user interfaces; Designing, developing, implementing software solutions; Integrating new applications into legacy environments; Developing MS  more...

Security Certification Curriculum ... certification. Participants should have a minimum of two years networking experience and possess a thorough knowledge of TCP/IP. CompTIA recommended that the Security+ test candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following Thomson NETg courses provide the required prerequisite knowledge: A+ courses  more...

Security Part 1 Security Concepts ... certification. Participants should have a minimum of two years networking experience and possess a thorough knowledge of TCP/IP. CompTIA recommended that the Security+ test candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following Thomson NETg courses provide the required prerequisite knowledge: A+ courses  more...

Security Part 2 Communication Security ... certification. Participants should have a minimum of two years networking experience and possess a thorough knowledge of TCP/IP. CompTIA recommended that the Security+ test candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following Thomson NETg courses provide the required prerequisite knowledge: A+ courses  more...

Security Part 3 Infrastructure Security ... certification. Participants should have a minimum of two years networking experience and possess a thorough knowledge of TCP/IP. CompTIA recommended that the Security+ test candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following Thomson NETg courses provide the required prerequisite knowledge: A+ courses  more...

Business Accounting Accounting for Liabilities ... current liabilities on a daily basis and has a number of years of experience. He has prepared a series of exercises that will test your knowledge of this topic. Through your discussion with Ronald, you will increase your understanding of liability fundamentals, as well as the accounting process that should be used when calculating the obligations and debt of a business. Unit 2: Long-term  more...

Effective Presentations Planning a Presentation ...f Icon International's Product Managers. Greg has several years of experience giving presentations and is familiar with Icon's Worldwide Network Solution, which you will be giving presentations about. Through your questions, you will learn about the different types of presentations and the process for planning a presentation. Unit 2: Gathering Information (0.5 - 1 hour)  more...

Defining Microsoft NET Solution Architectures parat 4 ... solutions. Familiarity with .NET Framework. At least two years experience: Analyzing customer needs and specifying requirements for software solutions in multiple business domains; Modeling processes and data, designing components, designing user interfaces; Designing, developing, implementing software solutions; Integrating new applications into legacy environments; Developing MS  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...Services and Manufacturing Division. It has been over two years since you received a pay increase, and you have requested this meeting to negotiate a raise. In preparation for this meeting, you analyzed what other Quality Control Managers in similar companies are paid. While Dean is an efficient and well-respected manager, there are some aspects of his personality the affect his interactions  more...

Customer Relationship Mgt Implementing CRM ...eir families. With revenue down in three of the past four years, the Board received a proposal from The Glen's marketing staff outlining why the implementation of a CRM system would help focus marketing efforts and help build relationships with clients and potential clients. Intrigued by the proposal, the Board of Directors agreed to investigate the possibility of implementing CRM. Your goal  more...

Managing the Expert Developing a Successful Environment ...met with on a bi-weekly basis for the past two and a half years. As the VP of Human Resources, you have had a rather hands-off strategy in managing Barbara. However, due to the strong desire among members of middle management to have access to a life coach, your department plans to develop and implement an in-house program to meet that demand and Barbara's role will be lessened. A few HR  more...

Business Ethics Managerial Business Ethics ...ight, is a hard-working Account Executive with over seven years of experience at Icon. Icon has a strong policy of promoting candidates from within. As Regional Sales Director, you will need to exhibit the characteristics of an ethical manager and demonstrate a moral management style in order to assist Caroline and Maggie with their hiring dilemma. Unit 2: Addressing Subordinates' Ethical  more...

Project Management Essentials Planning a Project ...Consumer Products and Services Division. Bernard has five years of experience as a Project Manager is known for his meticulous attention to details. He will ask you a series of questions designed to test your knowledge of both project activities and dependencies. This will enable you to make the appropriate decisions when planning your project. Unit 3: Analyzing the Project a a s  more...

Project Management Project Scheduling Budgeting Project Management Essentials: Project Scheduling and Budgeting offers the student an overview of the information required to develop a project schedule and budget. The program details types of network diagrams, Gantt charts, CPM scheduling, and activity duration compression. In addition, the program details actions for optimizing project activities and factors that influence cost estimating.  more...

Advanced Project Mgmt Portfolio Management ...irector of Sales and the Director of Marketing. In recent years, Icon has noticed a decrease in the quality of their customer relationships. There is a proposal for a new client database that will allow the company to improve its customer relationships. The goal of this meeting is to discuss the proposal and how it fits into the organization's strategy, determine if this project has the  more...

Principles of Marketing Writing a Marketing Plan ...he fundamentals of marketing plans. Robin has a number of years of experience in the industry and will ask you a series of questions to test your knowledge of a variety of marketing concepts. Those concepts will include market positioning, the difference between a business plan and a market plan, and the key elements of a marketing plan. Unit 2: Building the Elements of a Marketing Plan (0.5  more...

Dir Database Integration Using DirXML Part 1 DirXML Deploy ...database administrators having work experience of 2 to 10 years. This course is designed to help candidates prepare for the CDE certification. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 82721 Objectives Unit 1: DirXML: An Overview 3 - 4  more...

Dir Database Integration Using DirXML Part 2 MS Exchange Synchronization ...k engineers, and database administrators who have 2 to 10 years of experience. This course is designed to help candidates prepare for the CDE certification. The course teaches how to synchronize Microsoft Exchange and eDirectory using DirXML. In addition, learners should have taken the first part of the series 82721. Deployment Options Internet / Intranet, Download, LAN, Workstation  more...

Dir Database Int Using DirXML Part 3 Netscape Dir Server eDirectory ...k engineers, and database administrators who have 2 to 10 years of experience. This course is designed to help candidates prepare for the CDE certification. The course teaches how to synchronize Microsoft Exchange and eDirectory using DirXML. In addition, learners should have taken the first two parts of the series 82721 and 82722. Deployment Options Internet / Intranet, Download, LAN,  more...

Dir Database Int Using DirXML Part 4 XDS Docs XSLT Stylesheets ...k engineers, and database administrators who have 2 to 10 years of experience. This course is designed to help candidates prepare for the CDE certification. The course teaches how to synchronize Microsoft Exchange and eDirectory using DirXML. In addition, learners should have taken the first three parts of the series 82721 thru 82723. Deployment Options Internet / Intranet, Download, LAN,  more...

Defining Microsoft NET Solution Architectures Part 1 ...loping, and implementing software solutions. At least two years experience: Analyzing customer needs and creating documents specifying requirements for software solutions in multiple business domains; Modeling processes. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1:  more...

Security Part 4 Cryptography Operational Security ... certification. Participants should have a minimum of two years networking experience and possess a thorough knowledge of TCP/IP. CompTIA recommended that the Security+ test candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following Thomson NETg courses provide the required prerequisite knowledge: A+ courses  more...

Executive Level Leadership Becoming an Executive Leader Executive Level Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of  more...

Mentoring Using a Mentor to Your Advantage ...r. Janelle has been identified as a top talent in her two years at Icon, and her supervisor has recommended that she participate in the company's Mentoring for Excellence program. However, Janelle had a negative experience with a mentoring program at her last place of employment and is reluctant to take part in your program. As the Director of Mentoring for Excellence, you want to alleviate  more...

MS Project Server 2003 Introduction Part 1 ...prise project management solution. They have one to three years of experience operating in large computing environments that run Microsoft Windows a a 2000 Server or Microsoft Windows Server 2003. They may also have experience with other Microsoft technologies such as IIS, SQL Server, SharePoint Services, etc. Deployment: Self-Study Accreditation CEU credits: 0.30 CEUs  more...

MS Project Server 2003 Introduction Part 2 ...prise project management solution. They have one to three years of experience operating in large computing environments that run Microsoft Windows? 2000 Server or Windows Server 2003. They may also have experience with other Microsoft technologies such as IIS, SQL Server, SharePoint Services, etc. Deployment: Self-Study Accreditation CEU credits: 0.30 CEUs Language  more...

Diversity the Future ...hich the idea of diversity will continue to expand in the years to come. They need to prepare for demographic changes that will alter both the definition of corporate culture and practices for hiring, retention, and interaction with the company. This course explores the need for a holistic approach to workplace diversity, and the effects of incorporating a work/life initiative into business  more...

Introduction to Six Sigma ...ere has been an increased interest in Six Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements  more...

Bill Judges DOT 6060 Supervisor Drug and Alcohol Awareness Training - online ...S. Navy and in practice nationally over the last fourteen years, supervisors can now take action knowing they are protecting everyone. Supervisors will know not only how and when to do reasonable suspicion/ cause testing but why they need to do it. Included in the Course Materials Section of the Online Course: DOT Supervisor Handbook Follows the instructional video segments and provides  more...

SAP CONFI102 - Global Settings Configuration ...ttings for the FI module - Set up company codes, fiscal years, parallel currencies, number ranges - Define document types, posting keys, tolerance groups and tax procedures Release: ECC 6. 0 (newest release) Audience: - SAP Consultants - Business Analysts Prerequisite: - Basic SAP skills (SAP101) - Intro to SAP configuration (CON101) - FI/ CO Enterprise Structure  more...