Years Web-based Seminars - Training Resources

InDesign CS4 Fundamentals Lodestone Live ... students who need custom solutions. Our instructors have years of InDesign production experience, and specialize in implementing digital media tools into a workflow. Before each on-site training session, we take a close look at your current production process, software, resource skill sets, and types of InDesign content being created. From this data we can distill a training program that  more...

Flash CS4 Fundamentals Lodestone Live ... students who need custom solutions. Our instructors have years of Flash production experience, and specialize in implementing digital media tools into a workflow. Before each on-site training session, we take a close look at your current production process, software, resource skill sets, and types of Flash content being created. From this data we can distill a training program that not only  more...

Dreamweaver CS4 Fundamentals Lodestone Live ... students who need custom solutions. Our instructors have years of Dreamweaver production experience, and specialize in implementing digital media tools into a workflow. Before each on-site training session, we take a close look at your current production process, software, resource skill sets, and types of Dreamweaver content being created. From this data we can distill a training program  more...

Captivate 4 Advanced Lodestone Live ... students who need custom solutions. Our instructors have years of Captivate production experience, and specialize in implementing digital media tools into a workflow. Before each on-site training session, we take a close look at your current production process, software, resource skill sets, and types of Captivate content being created. From this data we can distill a training program that  more...

Captivate 4 Fundamentals Lodestone Live ... students who need custom solutions. Our instructors have years of Captivate production experience, and specialize in implementing digital media tools into a workflow. Before each on-site training session, we take a close look at your current production process, software, resource skill sets, and types of Captivate content being created. From this data we can distill a training program that  more...

E-Mail Communication: Power, Peril, and Protocol ...quette. Dr. Miller, a business-writing expert for over 30 years and author of Business Writing That Counts!, teaches busy professionals how to leverage the power of e-mail while avoiding its perils, and legal ramifications. In this webinar, you ll discover: E-mail do s and don ts What not to put in your subject line The 3 'Ps' of e-mail protocol Words, phrases, and comments  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Process Management for IT & Professional Services Firms ... Strive Business Solutions. Her career spans more than 20 years in Business Process Management and Developing Systems. She has experience in a variety of industries including Industrial, Technology, Professional Services, Manufacturing and Construction. Within these industries Colette has worked in a variety of supervisory roles. Colette s strengths include a detailed understanding of the  more...

Process Management for Manufacturing & Construction Firms ... Strive Business Solutions. Her career spans more than 20 years in Business Process Management and Developing Systems. She has experience in a variety of industries including Industrial, Technology, Professional Services, Manufacturing and Construction. Within these industries Colette has worked in a variety of supervisory roles. Colette s strengths include a detailed understanding of the  more...

Secrets to Delivering Presentations That Win Business ...arning training session. Kristina Schwende has over 25 years experience in both the private and public sectors. She is a graduate of the esteemed Protocol School of Washington where she received her certification as a Corporate Etiquette and International Protocol Consultant. She also received her training certification through Peak Potentials Training - a company recognized internationally  more...

Effective Writing for Sales Professionals ... author and business writing expert. Over the past thirty years, Dr. Miller has helped professionals achieve their personal and professional goals by reducing writing time and increasing productivity in email, letter, sales, RFP, and report writing. Her goal is to increase your bottom line by eliminating bad writing. Dr. Miller's company specializes in improving the quality of written  more...

Advanced Customer Service Planning for Services Firms Align Your Firm s Service Delivery With The Desires of Your Clients According to the American Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

Get New Sales People Generating Revenue Fast Develop a Plan That Quickly Gets New Hires Up to Speed As a sales manager, you rely entirely on your sales team for revenue performance; and succeed or fail based on how they do. Your ability to effectively onboard your newly- hired sales people will make or break your year. Every moment that your new sales person is not armed to sell translates to lost sales opportunities and is a glaring cost  more...

How to Become A Great Sales Leader Learn The Secrets to Building A Winning Sales Team Baseball managers don't throw a pitch or hit a ball. They lead their team through thick and thin to deliver victories. As a sales manager, you rely on your sales team to hit homeruns every day. In a challenged economy, your sales team may be finding it tough to take a good swing at the plate these days. Your sales team is looking to you for  more...

Social Media Savvy ...irm. She is a business leader and strategist with over 20 years of corporate expertise. Now an author, speaker and educator, she is the Results Resource for marketing and sales strategies that work. Dr. Flowers has helped small businesses and fortune 500 firms get profitable results for over 10 years. Her seminars share powerful marketing techniques and her articles are featured in newspapers  more...

Profitability Strategies for Service Firms ...cisions on where to cut to restore profitability. With 20-years of experience in working with service firms, Tom knows where those costs are hiding and will help you find the profitability nuggets that are buried beneath the surface. In this webinar, you'll learn how to: Analyze your P L to uncover the origin of fixed, variable, and blended expenses to improve efficiency Uncover the  more...

Create a Client Experience to Grow Your Financial Advisor Practice ...rked with financial advisors and clients for more than 19 years to help both parties meet their financial goals. He teaches you the importance of consistent impressions and how it also will help you to be more effective and efficient in servicing your clients. His easy-to-implement formula for defining the client experience increases client satisfaction and becomes a key sales tool that  more...

Process Management for Manufacturing & Construction Firms ... Strive Business Solutions. Her career spans more than 20 years in Business Process Management and Developing Systems. She has experience in a variety of industries including Industrial, Technology, Professional Services, Manufacturing and Construction. Within these industries Colette has worked in a variety of supervisory roles. Colette s strengths include a detailed understanding of the  more...

Secrets to Delivering Presentations That Win Business ...arning training session. Kristina Schwende has over 25 years experience in both the private and public sectors. She is a graduate of the esteemed Protocol School of Washington where she received her certification as a Corporate Etiquette and International Protocol Consultant. She also received her training certification through Peak Potentials Training - a company recognized internationally  more...

Wellness Strategies Following A Workforce Reduction ...by addressing the health of their employees. For over ten years, she has worked with companies to reduce health care costs and improve productivity by creating a corporate wellness culture. She'll teach you low-cost and no-cost strategies to address the wellness of the survivors so that you can have a healthy bottom line. In this webinar, you will learn how to: Help your employees manage  more...

Master Cold Calling to Drive Revenue ...es people master the art of cold calling. Having spent 17 years in the trenches as a commission-only sales person, Peter learned the secrets to effectively working the phone and shares those cold calling techniques with you. He teaches you how to plan for your call, navigate through screeners, and overcome resistance. With Peter's teachings, you will grab your prospects' attention and load up  more...

The Sales Compensation Conundrum How to Develop a Truly Effective Sales Compensation Plan Developing a sales compensation plan can be a pretty intimidating undertaking. What are the most critical decisions you need to make? What compensation plan structure will motivate your salespeople to achieve the targets you set for them without producing unintended consequences? Sales performance expert Alan Rigg has helped hundreds of  more...

Unconventional Marketing Strategies for Small Business Owners ...ollars to get the biggest bang for the buck. With over 20 years experience as a successful small business owner and consultant, Tom shares his knowledge and experiences with you as he teaches how to reach your ultimate goal Profit! In this webinar, you will discover: How to market less (and sell more) by targeting your demographics and differentiating your products and services When  more...

Motivating the Underachieving Employee ...ation Today and conflict mediation trainer, brings twenty years of management experience to the table, offering tools for managers to motivate their underperforming employees. She teaches you the keys to addressing subpar performance so that the employee is motivated to reach the levels that the company requires. Firing underachieving employees costs time and money imagine the impact when you  more...

Performance-Based Sales Recruiting How to Hire More Top Sales Producers and Jump-Start New Hire Sales Performance How expensive are sales hiring mistakes? To answer this question, take a look at the difference in revenue, gross margin or profit (whichever number is most important to you) produced by your company s top sales producers and your bottom sales producers. Then add in the costs of recruiting and training new salespeople.  more...

Marketing Strategies to Reach the Gay and Lesbian Community ...the field of branding and marekt research for over twenty years. He has has written and lectured on the subject of experiential branding and innovative research methodologies in Canada, the US, Europe and China. He has held senior positions with global communication companies, including Saatchi and Saatchi, Young and Rubicam and TBWA Chiat Day. He founded his company in 1998. Today he conducts  more...

Drive Employee Productivity in Challenging Times ...on delivers substance without the hype. With more than 26 years experience with Hewlett Packard and more than 2000 hours in one-on-one interviews with CEOs, IT professionals, managers and small business owners he brings real-world practical advice to the issues managers and employees face today. Having lost his job and rehired 3 times, 15 years managing teams from 10 to 100 and specializing in  more...

Social Media Savvy ...irm. She is a business leader and strategist with over 20 years of corporate expertise. Now an author, speaker and educator, she is the Results Resource for marketing and sales strategies that work. Dr. Flowers has helped small businesses and fortune 500 firms get profitable results for over 10 years. Her seminars share powerful marketing techniques and her articles are featured in newspapers  more...

Secrets to Delivering Presentations That Win Business ...arning training session. Kristina Schwende has over 25 years experience in both the private and public sectors. She is a graduate of the esteemed Protocol School of Washington where she received her certification as a Corporate Etiquette and International Protocol Consultant. She also received her training certification through Peak Potentials Training - a company recognized internationally  more...

Secrets to Delivering Presentations That Win Business ...arning training session. Kristina Schwende has over 25 years experience in both the private and public sectors. She is a graduate of the esteemed Protocol School of Washington where she received her certification as a Corporate Etiquette and International Protocol Consultant. She also received her training certification through Peak Potentials Training - a company recognized internationally  more...

Elevate Your Presentations ... you to victory? Lorraine Howell has spent more than 10 years successfully coaching business professionals to deliver presentations with pizzazz. She teaches tips, tools and strategies to capture your audience as you never have before! You ll learn how to become confident, comfortable, and effective delivering knockout presentations. Webinar takeaways: How to connect with any audience  more...

Put Your Strategic Plan Into Action ...riving business growth in owner managed companies. For 11 years he has helped business owners make more profit while running their company and more money when they sell the business. Before that Jim spent 25 years in major corporations in Canada and Internationally, holding positions as a Marketing and Sales Executive before becoming CEO of the Canadian subsidiary of one of the companies. Jim  more...

Get New Sales People Generating Revenue Fast Develop a Plan That Quickly Gets New Hires Up to Speed As a sales manager, you rely entirely on your sales team for revenue performance; and succeed or fail based on how they do. Your ability to effectively onboard your newly- hired sales people will make or break your year. Every moment that your new sales person is not armed to sell translates to lost sales opportunities and is a glaring cost  more...

How to Create Successful Strategic Marketing Alliances Use Marketing Partners to Grow Your Business Surviving the economic crisis demands fresh thinking and strategic marketing and you have plenty of creative ideas. The only catch? You don t have the budget to implement all of your plans. The solution? Develop strategic marketing partnerships with other organizations to extend your marketing and sales reach without increasing your budget. Ann  more...

How To Be An Online Spy ...al business research organization and he has more than 20 years experience creating and managing award-winning technology, sales, and marketing programs for start-up companies and some of the world's most famous brands. Sam has received numerous accolades including Best of Show and Gold awards for his marketing work, multiple WEBBY Awards for best Web site development; a Gold Award at the  more...

How to Develop Your Employees with Little Investment ...loping employees efficiently and effectively. For over 20 years, he has helped companies provide the training their employees need without it being burdensome on the management team. He teaches managers how to design their self-directed learning (SDL) program so that the employees share the accountability for performance. In this webinar, you will learn how to: Develop and implement a  more...

Forecasting & Pipeline Management How to Eliminate Stalled Opportunities from Your Company s Sales Opportunity Pipeline What is the condition of your company s sales opportunity pipeline? How many of the opportunities have been stalled at the same step in the sales cycle for weeks or months? If sales forecasts and opportunity pipelines are inaccurate, or if opportunities do not close in predictable time frames, it can wreak  more...

How to Handle Customers Who File for Bankruptcy ...any. Mr. Philbin's entire working experience totalling 35 years has been solely in Corporate Credit & Collections Management to which he has distinguished himself as a leader in numerous industries. Mr. Philbin has obtained the coveted designations as Certified Credit Executive (CCE) from the NACM and the designation of Certified International Credit Professional (CICP) from the FCIB. An  more...

Keys to Unlocking Your Employees Potential ...on delivers substance without the hype. With more than 26 years experience with Hewlett Packard and more than 2000 hours in one-on-one interviews with CEOs, IT professionals, managers and small business owners he brings real-world practical advice to the issues managers and employees face today. Having lost his job and rehired 3 times, 15 years managing teams from 10 to 100 and specializing in  more...

Develop A Marketing Plan to Retain and Grow Your Customer Base ...the field of branding and marekt research for over twenty years. He has has written and lectured on the subject of experiential branding and innovative research methodologies in Canada, the US, Europe and China. He has held senior positions with global communication companies, including Saatchi and Saatchi, Young and Rubicam and TBWA Chiat Day. He founded his company in 1998. Today he conducts  more...

Create an Accountable Workforce to Grow Your Bottom-Line Lead Don t Manage Your Employees to Success Searching for answers to fix your bottom-line? Don t panic -- the answer is right under your nose. Your most valuable asset your employees -- can come to the rescue. You can grow your bottom-line despite the economic woes if you build an accountable workplace. Leadership expert, Joel H. Head, former Partner with Ernst Young, LLC and Principal with  more...

Process Management for Manufacturing & Construction Firms ... Strive Business Solutions. Her career spans more than 20 years in Business Process Management and Developing Systems. She has experience in a variety of industries including Industrial, Technology, Professional Services, Manufacturing and Construction. Within these industries Colette has worked in a variety of supervisory roles. Colette s strengths include a detailed understanding of the  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Drive Growth Despite the Recession ...riving business growth in owner managed companies. For 11 years he has helped business owners make more profit while running their company and more money when they sell the business. Before that Jim spent 25 years in major corporations in Canada and Internationally, holding positions as a Marketing and Sales Executive before becoming CEO of the Canadian subsidiary of one of the companies. Jim  more...

Get Ready, Set, Go! How to implement profitable strategies in this uncertain economy! Feeling the stress of a strained economy? Economic challenges create great opportunities for the savvy business leader/owner. Cycles are a critical part of the business process for every organization. Learn to take advantage of the valleys by strategically positioning your organization for new opportunities. Implement improvements to your internal structure. Create profitable business strategies  more...

How to Become A Great Sales Leader Learn The Secrets to Building A Winning Sales Team Baseball managers don't throw a pitch or hit a ball. They lead their team through thick and thin to deliver victories. As a sales manager, you rely on your sales team to hit homeruns every day. In a challenged economy, your sales team may be finding it tough to take a good swing at the plate these days. Your sales team is looking to you for  more...

Social Media Savvy ...irm. She is a business leader and strategist with over 20 years of corporate expertise. Now an author, speaker and educator, she is the Results Resource for marketing and sales strategies that work. Dr. Flowers has helped small businesses and fortune 500 firms get profitable results for over 10 years. Her seminars share powerful marketing techniques and her articles are featured in newspapers  more...

The Cold Calling System That Works! ...ng success. She started 'Top Dog Consulting' more than 15 years ago in order to share her revolutionary, successful approach to securing executive-level appointments. She teaches, that with one phone call to a key decision maker, you can grow your sales and revenue exponentially. You'll schedule at least 20% more appointments when you discover Leslie's 'Magic Words' to use when cold calling  more...

How To Build A Million-Dollar Business ...st! Dr. Drew Stevens has the answers. Over the past 25 years, he's built several million-dollar businesses through three recessions and helped entrepreneurs profitably grow their businesses. Author of 'Ultimate Business Bible Strategies for Building a Million Dollar Empire,' he reveals the closely guarded secrets that successful business owners use to maximize profits and maintain their  more...

Drive Employee Productivity in Challenging Times ...on delivers substance without the hype. With more than 26 years experience with Hewlett Packard and more than 2000 hours in one-on-one interviews with CEOs, IT professionals, managers and small business owners he brings real-world practical advice to the issues managers and employees face today. Having lost his job and rehired 3 times, 15 years managing teams from 10 to 100 and specializing in  more...

How to Develop a Strategic Plan That Works For You The manager's key to creating competitive advantage Do you ever get the feeling that you are throwing darts while blind-folded? As a business leader, how can you expect to make this year your best year ever without having a well-defined plan? Perhaps, you have a strategic plan, but it s hiding under the cobwebs in your office. In these challenging economic times, having the right strategic plan  more...

The Secret to Closing More Sales Closing is certainly an important sales activity, as the time, effort, and resources invested in managing sales cycles are wasted if orders are not secured. However, the real secret to closing sales is doing a great job at the FRONT end of the sales cycle. In other words, it is the quality of the work that is done during the OPPORTUNITY QUALIFICATION stage of the sales process that determines  more...

How to Develop an Effective Sales Compensation Plan The most common sales compensation question my company receives is, 'What is the standard (salary, draw, commission percentage) for (an industry, product or service, geography)?' Unfortunately there are very few standards that apply to sales compensation. The variations in sales compensation plans are infinite, and there is little published research that provides compensation details (salary or  more...

Get New Sales People Generating Revenue Fast Develop a Plan That Quickly Gets New Hires Up to Speed As a sales manager, you rely entirely on your sales team for revenue performance; and succeed or fail based on how they do. Your ability to effectively onboard your newly- hired sales people will make or break your year. Every moment that your new sales person is not armed to sell translates to lost sales opportunities and is a glaring cost  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Get the Trash Out Of Your Funnel ...e sales methodology based on lessons learned from over 30 years of sales and sales management experience. She s built her business solely on referrals and now she ll teach you her proven process for extracting 'gems' from your sales funnel. By removing the trash from your sales funnel, you ll double or even triple your conversion rate. In this webinar, you ll discover: Why the  more...

Create a Client Experience to Grow Your Financial Advisor Practice ...rked with financial advisors and clients for more than 19 years to help both parties meet their financial goals. He teaches you the importance of consistent impressions and how it also will help you to be more effective and efficient in servicing your clients. His easy-to-implement formula for defining the client experience increases client satisfaction and becomes a key sales tool that  more...

The Tao of Creating Customers for Life Imagine a self sustainable book of business. Customers for Life are the answer to every sale and marketing professionals dream. Customers that are loyal, that provide good margins, that offer sincere valuable referrals are the type of customers we want for life. 'The TAO' translates from Chinese to be the way. So the way of creating customers for life is what this webinar is all about. Taken  more...

Recession Proof Your Business ...inar is presented from the professional perspective of 25 years of forensic accounting and 30 plus years of global business acumen. We start by looking at our own business or book of business, and once it is recession proofed we show you how to make a determination about your entire supply chain. Are these the right team members to have in a recession prone economy? You will: Learn the  more...

How to Create Profitable Customer Relationships ...tention Has your business lost customers in the last 5 years? Can your business afford to spend dollars recruiting new customers only to lose those customers to your competition? Technology and globalization have created a very competitive business climate making it more difficult and more expensive to attract and retain customers. Your company s success is based on successfully converting  more...

Predictive Analytics for Business Leaders ...y and your investment will be secure. With more than 30 years of global business leadership experience, Jack Howe is an expert at differentiating among several financial metrics, including EBITDA (earnings before interest, taxes, depreciation, and amortization), SGR (Sustainable Growth Rate), and GAAP (Generally Accepted Accounting Principles). In this webinar, you ll discover: Which  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

How to Handle Customers Who File for Bankruptcy ...any. Mr. Philbin's entire working experience totalling 35 years has been solely in Corporate Credit & Collections Management to which he has distinguished himself as a leader in numerous industries. Mr. Philbin has obtained the coveted designations as Certified Credit Executive (CCE) from the NACM and the designation of Certified International Credit Professional (CICP) from the FCIB. An  more...

Use Direct Mail Effectively On A Tight Budget Secrets to Using This Forgotten, Yet Effective, Marketing Tool Internet marketing is a glitzy marketing approach that has caused many marketing professionals to forget about tried-and-true direct mail marketing campaigns. While direct mail may lack luster, it is still shown to be an effective marketing tool even more so than Internet marketing. According to a recent DMA study, direct mail  more...

The 2-Step Life Transformation Process ...r personal and professional growth based on five thousand years of lessons learned by one of the most successful civilizations in history. You re going to discover the ancient Egyptians secrets for cultivating joy, living a purposeful life, and creating everlasting success. This Webinar is intended to help employed professionals transform their lives from making a living to making a  more...

How to Audit Your Website s Performance From the User Perspective 'Google It!' It's the first thing every prospect does when they find your company. Credibility, visibility and brand awareness are all at stake when they arrive on your website especially when your website doesn't create a fantastic user experience. Your website is your most powerful marketing tool and the message it sends will create leads for you or your competitors.  more...

Conduct a Brand Audit Does Yours Pass the Test? Powerful branding is critical for every business small or large. A strong brand allows you to charge premium prices, build company value, and build customer loyalty resulting in decreased cost of sales and increased profitability. How do you know if your brand is aligned so that your marketing dollars are invested correctly and is generating the expected results? Shannon Kavanaugh, president and  more...

Using Sales Compensation Plans to Achieve Revenue Targets One of the most critical decisions that a company makes is how to compensate its sales organization. Many plans don t align compensation reward with the desired sales activities, which leads to underperformance and frustration. When sales compensation plans are aligned with the goals of the company, the sales team has clear focus, motivation, and direction and the company gets the results it  more...

Master the Proposal Phase of the Sales Process Secrets to improving your closing rate Pin the tail on the donkey is a kid s game, not a sales game! With the limited information that most sales people have when drafting a proposal, they may as well be blindfolded! The proposal is one of the most abused sales tools, but it is the critical tool that leads to a prospect becoming a revenue-generating client. Sales people who cannot identify the  more...

Elevate Your Presentations ... you to victory? Lorraine Howell has spent more than 10 years successfully coaching business professionals to deliver presentations with pizzazz. She teaches tips, tools and strategies to capture your audience as you never have before! You ll learn how to become confident, comfortable, and effective delivering knockout presentations. Webinar takeaways: How to connect with any audience  more...