Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and more...
Dimensions of Effective Leadership Are you looking to adopt a team concept in your organization where the individual strengths of each team member will be encouraged? Have you recently been promoted to a team leader, supervisor or management position within your organization? Are you a seasoned professional looking to enhance your leadership ability? If you've answered yes to any of these questions, then this workshop is for you. more...
Time Mastery & Personal Effectiveness Do you never seem to have enough time to do the really important things in your life? Are you missing deadlines at work and letting your team members down? Are you spending enough quality time with your family or friends? Do you want to gain control over your time and your life? If the answer is yes, then this workshop is for you. more...
Technical Writing Training program ...g with people?
Do you enjoy learning?
If your answer is YES! to the above questions, then you have found the right path.
That's correct. Technical Writing!
Technical writing is "translating technical ideas into words that a specific audience will understand." Technical writers are responsible for creating documentation that is helpful, accurate, comprehensible, and accessible to the more...
Target Thinking: Inside & Outside the Box ...uring conversations or while reading?
If you answered "yes" to any of these questions - relax, you re perfectly normal. In many stressful situations, our high-level thinking skills tend to become less of a priority to our brain (basic survival becomes the main priority). So why do some people consistently excel under pressure? For the most part, they have developed coping mechanisms that more...
How to Get Organized Getting organized is more involved than just time management. In this class, we will examine the three steps to get your life under control:
1. Getting more organized mentally
2. Getting your environment under control
3. How to get more done through co-workers (boss, peers and subordinates)
We will examine such topics as:
Conducting a time-value assessment
Designing an Absolute Yes list more...
Not Today Thank You! Essential Sales Skills ...to develop the sales opportunity
Critical Closes and the Yes set winning techniques guaranteed to get that yes and close the sale
Agenda - Day One
Who will I sell to?
Identifying criteria for who you will and will not sell to, developing a list of sales qualifying criteria for prospects to avoid wasting valuable time
Tip controls
Budget, authority and need are all essential qualifying more...
Dealing Positively with Conflict ...ghting disagreements between colleagues? If you answered yes to any of these, then you might need to learn more about curing conflict .
Conflict is not always a bad thing but can become problematic if it gets out of hand. Managing conflict costs organisations on average 450 management days per year not to mention the stress and distress of those involved.
There are many courses that more...
ASSERTIVENESS Course Overview
Ever felt like saying No but always end up saying, Yes ? Are your views/opinions never taken into account, even when you ve been asked to give them? If so, this course will be of benefit to you. more...
Lean Office ...d to an office environment? The answer is most definitely YES. Our one day lean office training course is designed for personnel in sales, finance, account management, purchasing, service and other admin functions.
The course is packed full of practical examples of how to apply lean tools such as 5S, 8 Wastes and Value Stream Mapping to an office environment. We teach you 'how to see' waste, more...
Recognizing Value Recognizing Value
Overview
What s important to you? Do you value the products and services that your company offers? Do you think that your attitude impacts what customers think of your company, its products, and its services? The answers are YES, YES, YES!!!
This module helps you develop a perspective on value that will enable you to positively position your company s products and more...
Prospecting: Love It or Hate It, Gotta Do It ...ster a variety of skills to lead a prospect from no to yes . It is essential in today s business world to fully understand the selling process, selling tools to use, when to use them, and to do what the competition isn t. It will increase skills, confidence in meeting resistance, and increase closing ratios/profit margins. Sales professionals must add value to prospects and be seen as a more...
Closing & Objections: Win the Sale ...ster a variety of skills to lead a prospect from no to yes . It is essential in today s business world to fully understand the selling process, selling tools to use, when to use them, and to do what the competition isn t. It will increase skills, confidence in meeting resistance, and increase closing ratios/profit margins. Sales professionals must add value to prospects and be seen as a more...
Assertive Communication ...ation encourage free communication or reward the passive yes man/woman? Are your co-workers, teammates, and customers adversely affected by ineffective, passive communication?
Use a Personal Communication Style Profile to rank your level of communication assertiveness and passivity. Then, learn four techniques to say what you mean and mean what you say in a direct, non-intimidating more...
Advanced Negotiations This 2-day Advanced Negotiations program will focus on the unique negotiation dynamics present in buyer/seller interactions. We will discuss creative negotiating strategies, taking into consideration current thinking in the field. Sample negotiations in the areas of complex system contracts with advanced terms and conditions will be considered. Topics include using frameworks to set negotiating more...
Yes We Can!: ADA For Employees The Americans with Disabilities Act has the most far-reaching impact on the workplace since the Civil Rights Act of 1964. Yet many Americans are uncertain about: their rights and responsibilities under the law such key concepts as disability , qualified person with a disability and reasonable accommodation and how to interact effectively with coworkers with disabilities. This workshop is more...
Online Customer Service Training ...ve a customer-service oriented culture?
If you answered Yes, then we have a solution for you. Ron Morris Seminars, author of The Power of WOW- Customer Service, has developed an on-line customer service training program. It is a great way to train employees-new and old, on the most important topic related to the longevity of your organization-CUSTOMER SERVICE. It is a proven fact that the more...
Handling Challenging Conversations ...s happen sooner and with a better outcome? The answer is YES!
This course highlights critical conversation tools such as:
Understanding what beliefs and assumptions get in our way
Communicating more clearly to dramatically reduce misinterpretations
Active listening skills that pave the way for dialogue rather than disagreement
Assertiveness skills that help us express our thoughts more...
The Mindset of Really Big Impact Selling ...!
Tools for positive self determination
What Happens?
Yes, your sales team may have the right skills training. But sometimes there is more to it than that. Traditional sales training covers the product and the methodology appropriate to your company s sales process. With suitable guidance on the application of skills from the Sales Leaders, you will get performance improvement from most of more...
Logistic Regression ... survival of patients who received particular treatments: yes or no.
The training starts with a refresher on multiple linear regression a statistical modeling technique used to relate a continuous response variable to a set of explanatory variables. The concepts of modeling, parameter estimation, as well as interpretation of model coefficients, goodness-of-fit and validation measures will be more...