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Use Customer Service to Win Loyal Clients ...to ensure your employees deliver customer service the way you want Hire employees that share your service values Solicit input from your clients on your service performance so you can deliver the experience they expect Establish service performance measurements that matter and use them to make changes the will boost revenue and profits As an added bonus, the first 20 registrants will receive  more...

Entrepreneurial Innovation for Solopreneurs ...and not every idea is the right one for your business. If you want your business to survive and thrive, you must learn the secrets to generating sound ideas for your firm. Raj Gavurla, author of the widely acclaimed book Winning at Entrepreneurship, helps entrepreneurs innovate and create ideas to smartly grow their business. He teaches you an easy to use, step-by-step process to generate new  more...

Establish A Solid Foundation for Your Small Business Learn Critical Business Growth Strategies Beyond Product Expertise Being an expert in your field inspired you to launch your own business. The tough economy has quickly exposed the difference between being a, subject matter expert and a business expert ... the latter of which is knowledge many business owners do not possess. If you don't master the business side of the equation, your firm is  more...

Create A Winning Workplace Culture Learn How to Develop A Motivated Workforce to Drive Profits Employees want to work for a winner. Customers want to buy from a winner. Winning creates positive energy in the workplace where employees are inspired and over perform. Bottom-line, companies with winning workplaces succeed while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the  more...

How to Become A Great Sales Leader Learn The Secrets to Building A Winning Sales Team Baseball managers don't throw a pitch or hit a ball. They lead their team through thick and thin to deliver victories. As a sales manager, you rely on your sales team to hit homeruns every day. In a challenged economy, your sales team may be finding it tough to take a good swing at the plate these days. Your sales team is looking to you for  more...

Establish A Solid Foundation for Your Small Business Learn Critical Business Growth Strategies Beyond Product Expertise Being an expert in your field inspired you to launch your own business. The tough economy has quickly exposed the difference between being a, subject matter expert and a business expert ... the latter of which is knowledge many business owners do not possess. If you don't master the business side of the equation, your firm is  more...

Differentiation Strategies for Financial Advisors Create Compelling Stories To Stand Out From Your Competitors and Win More Clients The competition for new clients is fierce in the financial advisor industry. You're up against the big guys who offer a comprehensive suite of financial services as well as financial advisors deeply entrenched in the region for ages. Although competition is tough, there is a secret strategy for becoming the victor  more...

Profitability Strategies for Service Firms Find the cost sinkholes that are draining your profits Business leaders in service firms are under enormous pressure to find opportunities to reduce costs. While you have already undergone a round of cost-cutting, the cuts did not produce the expected results to the bottom-line. The company is relying on you to create cost reduction strategies without damaging the brand, but you've exhausted  more...

Prosperity Economic Strategies for Business Executives ...effective at making and keeping it. To attract the wealth you want, you need to embrace the economics of prosperity. This simple, yet powerful, shift in how you define prosperity opens you to greater financial abundance, as well as a healthier life balance. Kim Butler, associate coach with Strategic Coach and author of the soon-to-be-released book 'What Financial Planners Don't Tell You,' helps  more...

Lead People, Not Companies Create a People-Centric Culture to Improve Your Bottom-Line Companies aren't led, people are! You know it s critical now more than ever to lead your company. But what many business leaders don t recognize is that you can t lead a company you lead people. Your employees are the ones who can bring about financial change in your organization. In other words, you need to stop paying lip service to  more...

Sharpen Your Communication Skills to Drive Revenue Help Prospects See the Value in Your Offering 'Our product is the best but no one is buying it!' It's easy to blame the economy for a product not selling. It's much harder to look in the mirror and question if the problem is how you communicate with prospects. True, the economy is in peril, but people are still buying. How do you differentiate yourself and your product with your prospective  more...

Master Cold Calling to Drive Revenue Techniques to Get Your Foot In the Door Technology has created tremendous barriers for sales people. From caller ID to voicemail to professional screeners, reaching the decision-maker has never been more challenging. When you finally reach them, you have a mere few seconds to capture their attention or you get the dreaded click and opportunity is lost. For most sales people, the prospecting call  more...

Stop Negotiating, Start Closing! It s the end of the month and you re off quota by 30%. Your need to sell is overwhelming your boss wants you to close more sales, your prospects want a huge price break. You are feeling squeezed! Do you discount and lose margin and commission dollars, or do you lose the deal entirely? The pressure is on! Andy Miller has taught thousands of salespeople around the world a unique negotiating  more...

Advanced Negotiation Techniques: Hear more yes and a lot less no at the bargaining table ...you want this contract, then you need to do it our way.' 'No . . . that won t work.' 'You re not paying attention to us. We can t agree to that.' Ouch! Now you are back at square one! The other guy just rejected your counteroffer. The problem is, in your heart, you knew the solution would work. You re left thinking, 'What just happened?' If you learned the secrets that the pros know about  more...

Using Social Settings to Get Your Deal Done Dining Etiquette That Differentiates You From The Competition Mind your manners! Even if you don t pull up a chair to your parents dinner table every night, heeding their advice about mealtime manners is more critical now than ever before. In today s competitive business world, meals aren t for nourishment they re an efficient way to get deals done. Whether you are closing a sale or interviewing  more...

Unconventional Marketing Strategies for Small Business Owners Boost revenue and profit in this stressed economy Small business owners are struggling now more than ever to grow revenue. Cash flow is limited and return on investment (ROI) dictates where this money is spent. You need to question where to invest marketing dollars how to measure performance and what to expect from ROI. Your marketing budget must be invested wisely or you will suffocate your  more...

Accountability versus Blame ...on. Do your employees have the motivation to achieve what you want? Does achievement make difference in the success of the team and do you and your employees know how to recognize that difference? Can other members of the tem tell e when an employee has achieved or not achieved? Do your employees know that they have to achieve or is achievement only one of their options? A perfect webinar for  more...

Let Me Think It Over. I'll Get Back to You...Now what?! The most challenging step in any sales cycle is 'follow-up', those contacts you have between the Initial Meeting, the Proposal, and the Close. Very few salespeople know how often to contact their prospects, and fewer still know what to DO and SAY with each of those contacts. Yes, selling IS a numbers game, but it s the QUALITY of the numbers that is most important. This session will teach sales  more...

Prosperity Economic Strategies for Business Executives ...effective at making and keeping it. To attract the wealth you want, you need to embrace the economics of prosperity. This simple, yet powerful, shift in how you define prosperity opens you to greater financial abundance, as well as a healthier life balance. Kim Butler, associate coach with Strategic Coach and author of the soon-to-be-released book 'What Financial Planners Don't Tell You,' helps  more...

Leading In A Bad Economy ...ership style. It is what makes you unique, a visionary. You want to make a difference, not just manage a company. You ll get the strategies you need to maintain a clear focus on your unique leadership contribution and vision. When times are tough, it is easier to be swayed to react from fear, rather than respond from strength. Leading from authenticity keeps you going when people bail, money  more...

Brand Busters: How What You Say And Do Can Ruin Your Reputation ...gh your words and actions that contradict the brand image you want to project. By reviewing the basics of brand behavior and exploring real-world examples, you ll discover: The three critical areas where your customers are evaluating you The difference between brand identity and brand behavior Where 'brand leaks' typically occur Why to use a script and what can happen if you  more...

Stop Running Your Business By the Seat of Your Pants Design an Action Plan That Works for You Having a strong foundation enables you to build a thriving, profitable life and business. Learn to be the architect of your own life and business. Topics covered in this lively, interactive presentation are: 1. Discovery - To make sure you are on the right path, headed in the right direction and positioned properly. 2. Vision Determine clarity on  more...

Use Customer Service to Win Loyal Clients ...to ensure your employees deliver customer service the way you want Hire employees that share your service values Solicit input from your clients on your service performance so you can deliver the experience they expect Establish service performance measurements that matter and use them to make changes the will boost revenue and profits As an added bonus, the first 20 registrants will  more...

Secrets to Successfully Cold Calling Executives ...les cycle and be better positioned to win the account. If you want impressive results from your cold calls start at the top! Leslie Buterin, author of 'Secrets to Scheduling the Executive-Level Sales Call,' teaches sales people how to reach executive-level decision makers through effective cold calling. Leslie teaches you how to get through the fortress of obstacles to get into the c-suite.  more...

How to Become A Great Sales Leader Learn The Secrets to Building A Winning Sales Team Baseball managers don't throw a pitch or hit a ball. They lead their team through thick and thin to deliver victories. As a sales manager, you rely on your sales team to hit homeruns every day. In a challenged economy, your sales team may be finding it tough to take a good swing at the plate these days. Your sales team is looking to you for  more...

Get Off the Plateau: Building a Sales Development Plan ...ur marketing and advertising failing to bring the results you want? Do you need to ramp up sales but aren t sure where to start? As a small business owner you are responsible for sales whether you re comfortable in a sales role or not. This seminar helps participants begin the process of building a sales development plan to jump start selling efforts and help overcome discomfort over selling.  more...

Send Me Something in Writing! Dead-End or Opportunity? You made it to the gatekeeper talked to the executive and now they asked for 'something in writing.' It sounds like the classic brush off so you stuff the company brochure in the mail. It won t go anywhere or will it? Leslie Buterin, author of 'Secrets to Scheduling the Executive Level Sales Call,' and founder of 'Reach the Top Dog' methodology, revolutionized the  more...

Become An Effective Solution Sales Person Powerful Techniques to Drive Your Sales Career to the Next Level What is the determining factor in who wins a sale? Is it price? No! Is it the product knowledge of the sales person? No! Prospects can learn product information easily enough on the web. Buyers expect sales people to formulate solutions to their problems, not push their wares. Yet, many sales people say they are solution sales  more...

WOW Networking: Set Yourself Apart The Wow Approach This webinar addresses a variety of topics from personal space preferences to business etiquette. Cynthia Cohen, WOW Networker, will teach you how to make a positive lasting impression and ways to gain credibility with your contacts. Your appearance, professionalism and speech leave a lasting impression, be sure yours is a winning one. Cynthia Cohen has earned a top position and developed a  more...

Business Development Secrets for Consultants Techniques that Get Clients Knocking Down Your Door! Business consulting generates over $100 billion in annual revenue yet, my phone isn t ringing. Welcome to the harsh reality of owning a consulting business, where working hard and knowing your stuff isn t enough to fill your client roster or your bank account. If you don t want to crawl back to the world of corporate employment, you need to  more...

Powerful Secrets to Keep Your Sale Moving ...ecious time in front of a prospect is extremely valuable. You want to have to make the most of that opportunity. You don t want to inadvertently make any mistakes to jeopardize that time. Moreover, your time with prospects is being scrutinized and compared to competitors as never before. Avoiding stall-outs becomes critical to your success. A stall-out is the smallest face-to-face interaction  more...

Create A Winning Workplace Culture Learn How to Develop A Motivated Workforce to Drive Profits Employees want to work for a winner. Customers want to buy from a winner. Winning creates positive energy in the workplace where employees are inspired and over perform. Bottom-line, companies with winning workplaces succeed while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the  more...

Create A Winning Workplace Culture Learn How to Develop A Motivated Workforce to Drive Profits Employees want to work for a winner. Customers want to buy from a winner. Winning creates positive energy in the workplace where employees are inspired and over perform. Bottom-line, companies with winning workplaces succeed while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the  more...

Use Customer Service to Win Loyal Clients ...to ensure your employees deliver customer service the way you want Hire employees that share your service values Solicit input from your clients on your service performance so you can deliver the experience they expect Establish service performance measurements that matter and use them to make changes the will boost revenue and profits As an added bonus, the first 20 registrants will  more...

Migrating from a Product Sales Person to a Solution Sales Person What is the determining factor in who wins a sale? Is it price? No! Is it the product knowledge of the sales person? No! Prospects can learn product information easily enough on the web. They don't need a sales person for that. Buyers expect sales people to formulate solutions to their problems, not push their wares. Yet, many sales people say they are solution sales people, but can only say the  more...

The Tao of Creating Customers for Life Imagine a self sustainable book of business. Customers for Life are the answer to every sale and marketing professionals dream. Customers that are loyal, that provide good margins, that offer sincere valuable referrals are the type of customers we want for life. 'The TAO' translates from Chinese to be the way. So the way of creating customers for life is what this webinar is all about. Taken  more...

How to Create Profitable Customer Relationships ...d trust, exceed customer s needs, and generate profit. If you want to increase your customer retention, attract new customers and release your non-profitable customers- then you need to attend this webinar. You will learn how to: Create the basics of a customer retention program Translate your customer s needs/wants into deliverable action items Build trust and create loyalty  more...

Prosperity Economic Strategies for Business Executives ...effective at making and keeping it. To attract the wealth you want, you need to embrace the economics of prosperity. This simple, yet powerful, shift in how you define prosperity opens you to greater financial abundance, as well as a healthier life balance. Kim Butler, associate coach with Strategic Coach and author of the soon-to-be-released book 'What Financial Planners Don't Tell You,'  more...

Powerful Follow-up Techniques That Drive Prospects to Buy Sales Tactics to Unclog Your Sales Funnel Low closing ratios on outstanding proposals is one of the biggest issues plaguing sales organizations large and small. Most salespeople simply don't know how often to contact prospects, or what to do or say when they do contact them. They end up doing the same things their competitors do, with increased pressure to reduce price to close sales. David  more...

Are You Missing the Mark In These Magic Moments In Sales? ...ecious time in front of a prospect is extremely valuable. You want to have to make the most of that opportunity. You don t want to inadvertently make any mistakes to jeopardize that time. Moreover, your time with prospects is being scrutinized and compared to competitors as never before. Mastering 'magic moments' becomes critical to your success. A 'magic moment' is the smallest face-to-face  more...

Master the Proposal Phase of the Sales Process Secrets to improving your closing rate Pin the tail on the donkey is a kid s game, not a sales game! With the limited information that most sales people have when drafting a proposal, they may as well be blindfolded! The proposal is one of the most abused sales tools, but it is the critical tool that leads to a prospect becoming a revenue-generating client. Sales people who cannot identify the  more...

Essential Finance and Accounting Knowledge and Skills ...with clarity and confidence. This course is for you if you want to: Confidently maximize your profit and your financial position. Know the right questions to ask your accountant or bank manager Understand Financial Reports to evaluate your business and determine whether you are efficient, profitable and able to pay your debts. Take hunches out of your decision making to improve your  more...