You Will Learn How Telephone Seminars

Payroll Recordkeeping: What You Need to Know BenefitsIn recent years there has been an explosion in the number of lawsuits and claims for overtime and unpaid wages under the Fair Labor Standards Act. Did you realize that liability for FLSA violations can be enormous? Recent reports estimate that over the last few years companies have collectively paid out more than $1 billion annually to resolve FLSA claims! Learn the role of the FLSA and  more...

E-Discovery: Subpoenas and Non-Party Production Issues Benefits21st century discovery cuts a broad swath as to electronically stored information (ESI). As the volumes and locations of ESI continue to increase, the discovery universe is typically dominated by ESI. As more and more data storage gets outsourced, a litigating party and its counsel must be agile enough to address a growing number of electronic discovery (eDiscovery) issues and to know how  more...

Medicare Secondary Payer Act: Protecting Medicare's Interest In Insurance Settlements BenefitsPursuant to 42 USC Section 1395y(b)(2), commonly known as the Medicare Secondary Payer Act, Medicare may not make payment for medical benefits where payment has been made or can reasonably be expected to be made under a workers' compensation law or plan of the United States or a state, or under an automobile or liability insurance policy or plan (including a self-insured plan), or under no  more...

Best Practices in Networking and Referral Generation BenefitsReal estate is a relationship business. Without developing techniques to foster long-term business relationships, you cannot succeed in the new age of global competition. Studies conclude that effective networking both face-to-face or via the Internet is not easy even for the seasoned professional. This live audio conference will help you learn the strategies to guide you through the  more...

Best Practices in Networking and Referral Generation BenefitsReal estate is a relationship business. Without developing techniques to foster long-term business relationships, you cannot succeed in the new age of global competition. Studies conclude that effective networking both face-to-face or via the Internet is not easy even for the seasoned professional. This live audio conference will help you learn the strategies to guide you through the  more...

HIPAA Security Compliance Challenges after the HITECH Act BenefitsEveryone who handles any electronic patient information should attend this live audio conference on compliance with the HIPAA security regulation. All entities covered under HIPAA must take special care of electronic patient health information, including establishing policies and taking regular actions as part of a security management process. Under new regulations due to the HITECH Act  more...

Daubert Motions: Challenging Expert Opinions BenefitsSince the U.S. Supreme Court decided Daubert v. Merrell Dow Pharmaceuticals in 1993, the federal law governing expert testimony has undergone a radical transformation. The courts of most states have also now adopted Daubert to some extent. Every litigator needs to understand the impact of Daubert and its progeny. Used properly, Daubert can be a powerful tool for excluding expert evidence.  more...

Form 706: Estate Tax Return Fundamentals BenefitsAmericans have been able to accumulate wealth. It is estimated more than $10 trillion in wealth will be transferred over the next 15 years. If a person has been fortunate to amass significant wealth, the government imposes a tax when the person transfers their wealth at death. In 2011, if a person's gross estate plus adjusted taxable gifts equaled or exceeded $5 million in value, Form 706  more...

Writing Real Estate Descriptions That Sell BenefitsThe real estate industry has changed significantly in the last 20 years, especially with the use of internet marketing. Effectively communicating what you are selling is crucial to your success, yet the typical real estate agent is still running their business as they did 20 years ago, with brief, and not descriptive ad copy. Many real estate professionals are simply at a loss for words  more...

Best Practices in Nursing Documentation: Writing Effective and Legal Proof Notes BenefitsLong gone are the days that nurses and other health care providers hand-wrote cryptic notes on essay paper-like chart pages that rarely were ever looked at again. Long gone, also, are the days that physicians would only look at labs, reports and other physician's notes, expecting the nurse to call to the physician's attention anything important about the patient so they didn't have to read  more...

Accounts Receivable and Collection Management with QuickBooks by Lorman Education Services BenefitsCash flow is truly the livelihood of any business. It is important that you use the tools and tips available in QuickBooks to get your business's cash flowing quickly. This live audio conference will help you to learn how to optimize your cash flow by properly utilizing QuickBooks for the customer cycle, setting preferences, using reports and tools, and preparing customer and collection  more...

Common Conflicts in the Tripartite Relationship BenefitsNot everything shared by client stays with his/her attorney. Often times, it is shared with the insurance carrier that has retained counsel pursuant to their insurance policy. However, some information cannot be shared with the carrier, to their detriment but to the benefit of the insured. What can an attorney share with his client's insurance carrier, and what is he prohibited from  more...

Substance Abuse and Mental Health Records: What Can You Release? ...rs for over a decade. By attending this audio conference, you will learn how to comply with records requests without violating a patient's privacy rights. Actual real-life scenarios will be discussed to assist you in spotting issues, before they become a problem. Tailored to meet a national audience, this presentation will provide knowledge necessary for any health information custodian to  more...

Understanding and Complying With Disclosures Under Rule 26(A) BenefitsElectronic discovery has fundamentally altered both the corporate and legal worlds. The discovery and production of electronic records is now expected by litigants and courts alike. You will learn about the amended federal rules relating to electronic discovery and recent case law interpreting these rules. This live audio conference will also discuss benchmarking data that assesses how  more...

Problems and Risks Associated With Green Construction BenefitsThe public hears many benefits of pursuing environmental building, aka green or sustainable design and construction, as this emerging market segment continues to expand. Diverse owner/developer groups are embracing these modern technologies, design elements and operational models. However, when packaged together, green design strategies and systems can present unique new challenges in risk  more...

How to Avoid Death by PowerPoint ...r audience without using bullet point after bullet point. You will learn how visual metaphors, targeted animation techniques and careful placement of graphics will turn your drab presentations into fabulous presentations that compel your audience members to action. This live audio conference does NOT give step-by-step instructions on how to use a specific version of PowerPoint , instead, it  more...

The WE in Wellness--5 Skills Every Case Manager Should Know for Effective Case Management BenefitsHelping clients attain their highest degree of wellness requires many skills and a repertoire of approaches, some which may be new to case managers and the teams with which they work. The specialty of Case Management has become more and more crucial for the coordination of an individual client's healthcare provided by multidisciplinary teams within and between organizations and systems. As  more...

Trucking Litigation BenefitsLitigation involving trucking and bus companies seems straightforward. Unfortunately, nothing could be further from the truth when it comes to trucking tort cases. During this live audio conference, you will hear how to negotiate the waters and learn how the myriad of confusing federal and state regulations could torpedo your otherwise straightforward common law case. Hear from the former  more...

How to Revitalize an Impoverished Neighborhood: Thirty Years of Successful Green Urbanism BenefitsDr. Gilderbloom will teach people how to turn around neighborhoods without removing the poor, and to create a 'shared revitalization' that is a great place to live, work, and play using new urbanism and green planning purposes. He will teach to recycle buildings that embraces historic preservation and green planning principles. He will teach traffic calming techniques of how to turn  more...

Email Collections: Do's and Don'ts ...y form of communications. In this live audio conference, you will learn how you can use email to enhance your customer's experience and streamline your business' productivity in relation to getting paid. Learn how email can help improve your collections and what some of the most common mistakes are when using email and how you can avoid them. This live audio conference is designed for credit  more...

Cold Calling Tips and Scripts ...d to make an appointment need to learn these skills NOW! You will learn how to get the proper person on the phone, explain the reason for the appointment, handle the objections, and close on the appointment date and time. We will cover selling tips as well as appointment tips. This live audio conference is designed for sales managers, directors, account managers, presidents, vice presidents,  more...

Employee Discipline for Conduct Outside of Work BenefitsIn this informative live audio conference, you will learn the legal rights and responsibilities of employers in disciplining employees for conduct outside of work. You will hear about recent legislation and court cases involving some of the hottest topics in employment law, including employee discipline for blogging, web-based 'employer trashing,' workplace dating and extramarital affairs,  more...

Handling Your Post-Judgment Files ...orcement can be confusing. In this live audio conference, you will learn how to assure that your judgment is effective and can be enforced in and out of the jurisdiction where the judgment was entered. You will learn how judgment liens can be secured and enforced for maximum leverage, including registration outside of the jurisdiction. This audio conference will help you identify issues in  more...

Legal Implications of Environmental Contamination BenefitsThis live audio conference will provide business managers, landowners, environmental consultants, and legal practioners a practical grounding in the basic concepts underlying environmental common law tort, statutory/regulatory and contractual liability. You will understand the framework of federal and state sources of environmental liability and learn how to avoid and mitigate exposure to  more...

Project-Based Learning BenefitsAttend this live audio conference and learn how to increase the depth of student learning in many curricular areas by moving toward student-directed inquiry on academic topics in which students develop their understanding through the completion of in-depth projects. Many student projects are multidisciplinary, providing the chance for students to see the relevancy of their learning through  more...

Bikeway Design Principles, Planning, and Best Practices BenefitsBicycling is gaining popularity in the United States as a recreational activity and a utilitarian mode of transportation. By expanding their bikeway networks, cities throughout the US have increased bicycle ridership and broadened the transportation options available in their community. However, significant barriers to bicycling keep many could-be riders off of their bikes. Additionally,  more...

Bankruptcy Section 363: Purchasing Distressed Assets BenefitsCurrent and expected future economic conditions portend an increase in the sale of distressed assets out of bankruptcy due to the increase in financially distressed and overleveraged companies. Lower valuations for both public and private companies, the limited access to growth capital for potential sellers and the build up over the last couple of years of 'dry powder' at investment funds  more...

Construction Project Accounting BenefitsThe euphoria of being awarded a contract often overshadows the real work behind the scenes required to make the project successful. Join us for a 'tour of the bases' as we use a baseball analogy for construction project accounting. Learn to identify up-front issues and procedures needed to have a successful bid, assure yourself you are prepared once you get 'up to bat' by pinpointing the  more...

How to Design Parking Lots That Work ...fit to architects, engineers, developers and contractors. You will learn how to acquire a potential property, how to design and maintain surface parking lots. We will not only devote time to surface features, such as pavements, drainage and striping, but will also discuss the importance of paying attention to soil preparation and pavement foundation. Learning Objectives: - You will be able to  more...

How to Use LinkedIn as the Best Sales Tool Ever Invented ...inkedIn should be a strategic component of your business. You will learn how to create robust profiles that highlight you and your business, as well as identify and connect with prospective clients, customers, networking partners and strategic alliances. Methods of communicating with millions of people that result in greater visibility for you and your business will be discussed. This live  more...

Social Networking and Electronic Communications: Issues for Public Schools ...he school's authority to regulate the school environment. You will learn how student and employee policies should address teacher and student use of social media, including discipline of teachers and students, respectively. During this live audio conference, we will examine recent litigation involving student and employee use of social media in the context of the public school arena and discuss  more...

Workers' Compensation Metrics: Assessing and Reporting on the Success of Your Program ...cards, dashboards and outcome-focused reporting. Finally, you will learn how taking a stewardship approach to reporting and metrics establishes an action-focused platform for measuring success and crafting program improvement. This live audio conference is designed for human resource directors, safety directors, insurance claims representatives, benefits professionals, risk managers,  more...

How to Handle Travel Pay Legally BenefitsMany companies do not understand how to compensate an employee properly for time spent traveling to destinations other than a regular work site. Many companies send employees to conferences and other work sites using commercial travel and personal vehicles. This live audio conference will enable you to understand how and when to compensate an employee for travel time away from a work site.  more...

Sales and Use Tax Determination Headaches BenefitsSales and use tax professionals are faced with the legal and practical challenges of learning as many as 50 different state sales and use tax laws and regulations. No one could possibly learn all of the different state requirements and yet our jobs demand it! The purpose of this audio conference is to reveal the secrets to working in a multistate environment. You will learn about the four  more...

IRS Form 5471: Information Return for U.S. Persons With Respect to Certain Foreign Corporations BenefitsAs more U.S. companies view global markets as a necessity to survive and to grow, more U.S. companies own foreign subsidiaries to conduct foreign operations. Whether you are a growing multinational company with subsidiaries all over the globe, or a small, closely-held company that owns a Canadian subsidiary, you will have to file IRS Form 5471 for every foreign corporation that you own.  more...

CPM in Construction Management: Preventing and Measuring Delays ...o identify project delays before they are insurmountable. You will learn how to use the schedules persuasively and reliably to measure and quantify project delays. The discussion will also provide the technical and legal foundation for the techniques presented. You will be brought up-to-date on the very latest scheduling tools and concepts relevant to recognizing and quantifying delays on a  more...

Statement of Work Contract Fundamentals ...ed completion and added expense. In this teleconference, you will learn how to write a SOW that is easy to understand and manage. You will learn how to create a SOW that meets the planning, execution, accounting, auditing and legal needs of your organization, whether you are the buyer or seller. This teleconference is designed for purchasing managers, material managers, contract  more...

Construction Lien and Bond Claims in Texas BenefitsAnalyzing construction payment disputes in Texas can be a complex process. Learn strategies for tackling lien and bond issues for private and public projects. Owners will learn how to protect property from unperfected liens - and what steps to take if they do arise. Contractors, subcontractors and suppliers will learn how to efficiently collect payment for work performed or materials  more...

Utilizing Graphs and Charts in Microsoft Excel BenefitsAny Excel user who needs quick methods to show numerical information in a visual way needs to know the basics of chart creation, how (and why) to use different chart types, and how to alter the look of a chart with layout, color and content changes. Depicting data in a chart may reveal a trend that was not so obvious in the numerical data, which often can be dry and boring. That elusive  more...

How Letters of Credit Work and Why Sometimes They Don't BenefitsThis audio conference will walk you through the steps in the life of a letter of credit, identifying pitfalls along the way. The program will review and illustrate fundamental principles using real-life examples. Our presenter will explain how these principles apply to both commercial and standby letters of credit, and how these two types differ. You will learn why letters of credit might  more...

LEED Credits That Don't Break the Bank! ...the many available incentives fit into LEED requirements, you will learn how to layer and maximize financial opportunities without sacrificing LEED points or building performance. Learning Objectives - You will be able to discuss USGBC and LEED Rating Systems. - You will be able to review the landscape of available incentives and programs at Federal, state and local levels. - You will be able  more...

Positive Strategies For Dealing With Problem Performers BenefitsAre you still experiencing problems with employees even though you've tried progressive discipline? Is your company still using punishment as a means to discipline employees? Are you wondering why your disciplinary strategies don't seem to work? If you have these questions, attend this audio conference and learn about more positive strategies and approaches in dealing with problem  more...

Keys to Understanding Land Records BenefitsThis teleconference will provide you with the practical information to better understand the process of researching and evaluating land records in connection with the transfer of ownership and real estate financing. This teleconference will identify real property interests and sources of land information, explain how property interests are created and transferred, and discuss title search  more...

Legal Issues Surrounding Domestic Partnerships in Washington BenefitsThis audio conference will provide you with an overview of domestic partnership law in Washington and how different jurisdictions are recognizing same-sex relationships. Attend this program and you will learn how to register domestic partnerships, the benefits that registration confers, the responsibilities that come with these benefits and the complexities of dissolving these  more...

Economic Nexus Standards in State Taxation BenefitsA state's ability to impose taxes on a multistate business is limited by nexus standards rooted in the U.S. Constitution. In 1992, the U.S. Supreme Court reaffirmed its longstanding rule and held in Quill Corp. v. North Dakota that nexus requires some form of physical presence in the taxing state. In today's economy, however, states are continuing to push nexus limits farther than ever  more...

Using Social Media in Collections ...is audio conference, 'Using Social Media in Collections,' you will learn how you can use social media websites and new technology to maintain a good customer base, keep good paying customers on track, and find and collect from past due customers. Learn how these popular websites can improve your collections, what some of the most common mistakes are when using these websites and how you can  more...

Embracing Social Media to Build Concrete Relationships in a Bricks-and-Mortar World ...are getting left behind. Attend this audio conference and you will learn how some companies in the industry have already embraced social media and consequently are now seeing huge results. Rather than a tutorial on different online technologies, this program will discuss specifically how you can use social media to establish yourself as a go-to expert in your field - which in effect makes sure  more...

A Paralegal's Guide for Drafting Pleadings BenefitsProviding the knowledge to know what pleadings and legal documents to file, when to file them and how to draft them is very important to the litigation process. You will learn the basic tools for locating documents, developing computer competencies for maximum efficiency and the importance of keeping essential forms. The speaker will discuss brief and memorandum banks as well as provide an  more...

Web Research Beyond Standard Search Engines ...ccessing other information relevant to the legal process. You will learn how legal information is organized on the Internet and how to retrieve the best results. You will learn several simple ways to keep current with the latest legal news, cases and trends. Learn how to pick and choose the kinds of technology that best fit your legal information needs. Learn what free legal resources are  more...

Land Development Right Transfer Issues and Complexities ...DR programs in the nation. In an effort to demystify TDR, you will learn how the critical TDR components are often identified in a community's adopted general plan. When that occurs, communities can develop and adopt a successful TDR program in relatively little time if elected officials are willing to make it happen. In addition to traditional TDR, you will learn about new approaches that  more...

S Corporations: How to Avoid Common and Often Overlooked Pitfalls (Simple to Complex) BenefitsAs many practitioners will attest to, there are many pitfalls when S corporations are involved. This teleconference will identify the most common pitfalls, such as not properly maintaining earning accounts, ineligible shareholders, the one class of stock principle, invalid or missing S corporation elections and built-in gain. You will not only learn how to identify these pitfalls, but you  more...

Commercial Loan Stress Testing Fundamentals ...sting into their loan portfolio administration practices. You will learn how to apply stress testing techniques to your commercial and commercial real estate portfolios, and integrate stress testing into your enterprise risk management function as it pertains to contingency planning and capital adequacy. This teleconference is designed for presidents, vice presidents, loan officers, loan  more...

New Features and Functions in Updating to Excel 2007 ...ew ribbon/office button/quick access toolbar menu system. You will learn how to customize the quick access toolbar for maximum usage, get vital tips on how to best create charts and apply exiting new color schemes in a flash, use expanded filtering tools, sort on multiple columns and by color, eliminate duplicate records, analyze data more efficiently with new functions, and make the most of  more...

Are Email Negotiation Blunders Costing You Money? How to Negotiate and Influence With Email BenefitsIn our age of ever expanding communication possibilities, what is the best way to negotiate? Should it be face to face, over the phone or via the Internet? The answer? It depends. Are you using the right tool at the right time? Do you negotiate and persuade for a living (and everyone does) or realize how much your success, business and income depend on your ability to persuade, motivate  more...

When Wages are Not FICA Wages BenefitsDo you know what is not considered wages by the IRS, thereby exempting those monies from FICA tax? If not, this teleconference will be beneficial to you in helping reduce employer liability for FICA taxes on money that is not wages. You already know that any cash or noncash remuneration received for employment, unless specifically exempt, is considered wages subject to the FICA tax. This  more...

Understanding the Role of the Trust Protector BenefitsThink of how far society and trusts have evolved in just the last 100 years. How can we anticipate what changes lie ahead of us from both a tax and nontax perspective? Is the movement toward multigenerational trusts pushing the planning horizon many years past the point most estate planners were trained to envision? This teleconference will identify those unintended consequences and  more...

Social Media Guidelines for Estate and Financial Planners BenefitsAttend this teleconference and learn how to diagnose and score current digital/web presence. You will be able to identify steps to build an effective experience taking advantage of the latest web 2.0 features. This teleconference will teach you how to apply a top-down messaging model to craft positions along the 'long tail' and organize communications to reinforce your brand. Gain a better  more...

Kaizen Principles and 5S Activities for Manufacturing ...you will learn how to design and deploy a 5S program; identify waste and nonvalue adding activities; choose the right change vehicle; improve safety, productivity and morale; and integrate 5S with a lean management system. Register today and find out how others have achieved success in 5S deployments. This teleconference is designed for manufacturing engineers, presidents, vice presidents,  more...

Sale Leaseback Transactions Today: Monetizing Real Estate Assets BenefitsA troubled economy and a chilly borrowing environment require a re-thinking of how capital and debt are used in your business. Monetizing real estate assets by sale-leaseback transactions may free up needed capital to invest in your business, particularly if the real estate is undervalued. This teleconference will help you understand when and where sale-leaseback transactions on real  more...

Navigating Form 1041 BenefitsWith more individuals using trusts in estate planning, knowing how to prepare an accurate Form 1041 is becoming more important than ever. Properly computing taxable income and correctly allocating taxable income between the entity and its beneficiaries can avoid not only challenges by the IRS but also disgruntled beneficiaries. This teleconference will help you understand the main rules on  more...

Long-Term Care Insurance in Estate Plans BenefitsClients spend a lifetime building financial security for their retirement, often with the desire to pass the assets on to their family or charity rather than loose it to the cost of long-term care. Whether at home, assisted living or nursing home care, the cost can be staggering. When is the purchase of long-term care insurance appropriate for a client? How can the client control the  more...

Internet Research for Paralegals BenefitsThe internet is a resource for a vast array of legal materials with new or changing resources appearing online regularly. However, not all legal resources available on the internet represent authoritative or relevant information to the legal researcher. Legal web sites organize information in different ways; documents appear in a variety of file formats; and search engines may or may not  more...

Dodd-Frank Wall Street Reform and Consumer Protection Act: The Overhaul of the U.S. Financial System BenefitsThe Dodd-Frank Wall Street Reform and Consumer Protection Act signed into law by President Obama overhauls the United States financial system. This legislation will affect every corner of the financial services industry. Learn how this legislation is likely to affect you. This teleconference will review many important aspects of the Act, including the new Financial Stability Oversight  more...

Interstate Land Sales Full Disclosure Act: Application to Condominiums and Single-Family Homes BenefitsIn today's environment, many purchasers of condominium units and homesites are trying to back out of their purchases. Learn how to keep your hard-earned condominium unit sales and single-family home sales from slipping away. Many condominium developers and home builders who are subject to the federal Interstate Land Sales Full Disclosure Act do not understand how to comply, or perhaps  more...

Using Social Media to Grow Your Accounting Firm ...n it really help businesses grow? In this teleconference, you will learn how companies large and small, including other accounting firms, are using Facebook , LinkedIn , Twitter and other platforms to actually generate new business. Whether you are new to social media or a seasoned netizen, you will get practical tips you can use to enhance your firm's online presence. FACEBOOK is a registered  more...

Using Payroll Audits to Detect Errors and Fraud BenefitsAs a finance professional, you probably are expected to safeguard your company's money. Unfortunately, there is no typical picture of the fraud perpetrator and embezzlement of funds is all too common place, so you have your work cut out for you! An excellent place to start is with Jeffrey G. Matthews' 'Using Payroll Audits to Detect Errors and Fraud' teleconference. You will learn about  more...

Metadata Scrubbing and Mining: Legal, Ethical and Practical Implications BenefitsMetadata lurks in every electronic document each of us creates and edits. Every computer application and platform we use also generates metadata. The consequences of human error are greatly magnified in the 21st century by the prevalence of electronic communication and the ability of anyone with a web browser to download - for only $0.08 per page - a copy of any document electronically  more...

Common Principles for Successful Design-Build Projects ...You will learn how design-build project delivery systems differ from the traditional design-bid-build system, how to evaluate whether design-build may be advantageous for your particular situation and project, how to structure a design-build approach to maximize the probability of a successful project in either the private or the public sector and how to select an appropriate contract format.  more...

Introduction to California Subdivision Law BenefitsSubdividing land into marketable lots is a complex, time-consuming process in California. This teleconference takes you through the process step-by-step, introducing you to the basic legal principles and variety of players in this essential aspect of development law. Experienced practitioners provide practical tips on avoiding common pitfalls in the subdivision process. Learn how the  more...

Avoiding Exposure Under The Illinois Wage Payment And Collection Act BenefitsAre you paying your employees correctly? Maintaining proper pay practices has always been challenging due to the highly technical and often changing regulations in this area. Unfortunately, as the number of wage and hour lawsuits continues to spiral out of control, keeping abreast of the current rules and legal developments regarding pay practices has now become a matter of basic survival.  more...

Developing a Sound HR Metrics System BenefitsDoes your organization's HR metrics system fall short of expectations? How can we effectively measure the value that our employees bring to our organizations? How do we measure the effectiveness of our human resources department? Utilizing proper metrics and benchmarking can provide the answers to these questions. Attend this teleconference and learn the importance of demonstrating HR's  more...

Data Mapping and Electronic Information Management (EIM) - Risk Management for Daily Efficiency and Litigation-Preparedness BenefitsIn the digitized world of the twenty-first century, it is more important than ever for every organization to know as much as possible about the information it creates, stores, receives and maintains. As an attendee at this teleconference, you will learn from an expert how to develop multipurpose menus or charts of key storage locations and contents and use data-mapping to achieve  more...

The Fundamentals of Estate Planning for Pets BenefitsPets are an important part of the lives of many individuals. People own pets for a variety of reasons - they love animals, they enjoy the companionship and they enjoy receiving unconditional love. On many occasions, pets have supplanted children in people's lives. Planning for these companions requires a comprehensive look at the various opportunities and techniques which are available to  more...

How to Succeed at Selling to Difficult Customers BenefitsCustomers today are more demanding than ever. Some will bully you to get price concessions. Others will put off decisions until you cave in. A few will even embellish the truth. Many won't think twice to take their business elsewhere if you can't acquiesce to their demands. Learn how to pro-actively manage your most difficult customer relationships and turn them into thriving and  more...

Best Practices in Technical Writing and User-Centered Documentation ...documenting only the things that real users need to know. You will learn how to make the most of the limited time you can devote to documentation while making that documentation more valuable to the reader. Learning Objectives: - You will be able to explain what is wrong with most technical documentation. - You will be able to identify the kind of information users need. - You will be able to  more...

The Phone Bias: Learn to Use the Phone for Successful Prospecting and Client Contact BenefitsDo you prefer face-to-face meetings? Do you know why? What is stopping you from closing all of the sales you deserve to close - and is that dependent upon you showing up in person? In 1937, Dale Carnegie told us 'How to Win Friends and Influence People' by making face visits. But in those days we had to. Now we have choices. And now we have a few tools to help buyers buy. What we didn't  more...

Real Estate Income Tax Issues BenefitsThis teleconference will address valuable planning techniques and recent developments concerning the income taxation of real estate, including issues applicable to partnerships and LLCs holding real property. You'll learn about capital gains strategies, like-kind exchanges, tenancies in common, how to structure transactions when some partners want cash and others want tax deferral, and  more...

Pervious Concrete - The Pavement That Drinks! ...This teleconference will provide examples of projects and you will learn how pervious concrete can earn LEED points on your green building project. The permeability of porous concrete provides a potential solution to the problem of storm water runoff, which is a serious environmental concern accompanying increased urbanization. When land is covered with impervious parking areas, driveways and  more...

Employee Safety and Health Systems: Cutting Injuries Using the Team Approach BenefitsTraditional safety committees involve a small number of employees and are often managed by the individual responsible for the facility safety and health system. The problem is that the success of the committee, and thus the system success, is predicated by the authority given to the committee and its leadership which in most cases is low to nonexistent. The bottom line is that employee  more...

Electronic Record Retention: Mistakes HR Professionals Can Avoid ...paperless records management to go paperless effectively. You will learn how to set up an appropriate system with all the items you'll need to be efficient. You will learn about the importance of keeping your media fresh and current. You'll get great advice on how to set up your system to avoid tedium and error-prone processes that otherwise lead to defeat. And you'll get all the advice you  more...

Commercial Leases: A Discussion of Legal, Negotiating and Drafting Considerations BenefitsBy attending this teleconference, you will learn the types of expenses commercial tenants should expect to incur and how to appropriately attempt to limit such expenses. By limiting expenses, you'll go a long way toward protecting the tenants you represent against unforeseen leasing costs. Such expenses include the cost of improving the premises, operating cost pass-throughs, real estate  more...

Internal Controls BenefitsWhether you're part of the Fortune 500 or a small private company, understanding how to develop and implement effective internal controls is critical to your business. In addition to helping you comply with the law, a good system of internal control can dramatically improve your bottom line. In this 90-minute teleconference, you'll learn about basic internal control concepts that will help  more...

Tools for Persuasive Legal Writing BenefitsThis teleconference will look at some key legal writing concepts through an understandable and strategic lens. The ability to effectively and persuasively communicate remains the dominant skill needed for a successful legal practice. No one is born a perfect writer - as anyone who teaches writing will happily assure you. Rather, legal writing is always a learning process. For that reason,  more...

Living With Uniform Prudent Management of Institutional Funds Act (UPMIFA) BenefitsAs of March 19, 2009, 29 states have adopted UPMIFA as law and the Uniform Act is presently pending in an additional 16 jurisdictions. By the end of 2009, in most of the United States, attorneys representing nonprofit institutions and those who donate to them and their endowment funds will be governed by new state law which replaces the Uniform Management of Institutional Funds, which had  more...

Implications of the Stimulus Package on HIPAA BenefitsThe American Recovery and Reinvestment Act includes substantial changes to requirements for the protection of health information privacy and security under HIPAA, some of which are already in effect. New requirements for business associates of HIPAA covered entities and requirements to notify individuals in the event of a breach are only two of the many areas affected in the new law,  more...

Making Revisions to Closed Medical Records BenefitsMedical records contain some of the most sensitive and personal information that exists about individuals in modern society, and some closed records may need revision because of new information received or because of the requests of individuals to correct or modify existing information. When is it appropriate to make revisions, how and under what circumstances, and at whose request? This  more...

Successful Strategies for Shortening the Sales Cycle BenefitsIf we could take more control and shorten the sales cycle, we would earn more money, sell more and make our companies more profitable. In this teleconference, you will learn how to analyze your sales process and actively engage the prospect with each and every contact.  more...

Fundamentals of Writing RFPs BenefitsVendors cannot possibly offer an intelligent, thoughtful proposal solution if your RFP is unclear, unorganized and disjointed. This engaging teleconference will provide proven methods for drafting RFPs that are clear, precise and produce desired results. Learn 10 writing tips that will guide you in creating an effective RFP. Learn how to format your RFP to lead vendors toward answering  more...

Dress Code Liabilities ...you will learn how to deal with complicated and sensitive issues involving how employees dress, the number and type of jewelry worn by employees, and the number and type of tattoos visible on employees while at work. This teleconference will explore the pros and cons of different options in written policies and discuss different approaches in dealing with these types of situations. The  more...

Minimize Risk with Legal Case, Matter and Practice Management Systems BenefitsCase, matter, and practice management systems and processes will help your practice become more efficient and effective in all aspects of operating your practice and addressing the needs of clients. Whether you are a litigator or a transactional attorney, in private practice or in a legal department, this seminar will focus on the functions and advantages of case, matter, and practice  more...

Building Green Without Losing Green: Managing Risk in Sustainable Design and Construction Contracts BenefitsRising energy costs, government mandates and market forces are combining to produce a surge of interest in sustainable development. The introduction of new green practices and processes requires a fresh review of old design and construction template agreements. In this teleconference, you will learn to identify areas of contractual risk in the green development context. You will also learn  more...

New Regulations for the Credit Card Industry: Prepare Now and Avoid Penalties BenefitsOn May 22, 2009, President Obama signed the Credit Card Accountability, Responsibility and Disclosure Act of 2009 to regulate several aspects of the credit card industry. This is one of the most sweeping changes to hit the industry for quite some time. This new legislation amends the Truth in Lending Act, the Fair Credit Reporting Act and the Federal Trade Commission Act, and places a  more...

Lawful Hiring BenefitsEmployers must navigate a minefield of complicated and, in some cases, conflicting laws that affect the hiring process Discrimination claims often arise out of the hiring process. The new U.S. Supreme Court decision in Ricci v. DeStefano, 557 U.S. ___ (2009) shows how an employer (the New Haven Fire Department in that case) can violate discrimination laws when taking steps to attempt to  more...

Financial Planning After Retirement: Coordinating the Retirement Plan with the Estate Plan BenefitsA wrong determination of whether a trust qualifies as a designated beneficiary of retirement benefits can cost the owner decades of tax deferral as well as 50 percent excise tax penalties. Learn how to provide the best asset protection and estate planning benefits for large retirement plans so that the valuable 'stretch out' does not become a 'blow out.' Most trusts are inadequately  more...

From TV to Twitter: Working With the Media During a Crisis BenefitsIn today's media-intensive world, how leaders communicate during a crisis can be just as important - sometimes even more important - than how they manage the problem itself. Whether it's a natural disaster, accident, sensational crime or political controversy, the public and the media demand answers and information now, whether through traditional or new social media channels. Managing and  more...

Nanotech Materials for Sustainable Buildings BenefitsA nanotech revolution is underway in building materials and technologies. In fact, you won't achieve truly green, sustainable buildings without some of the products emerging from this revolution. Many nanotech products are already here and you can use them with confidence. This 90-minute, nontechnical teleconference will give an overview of how nanotech is changing the full spectrum of  more...

Determining the Best Service Delivery Options for Public Works and Utility Projects: In-House or Contract? BenefitsIn this teleconference, you will learn principles and techniques for determining when a project or activity is best delivered by in-house staff, through a contract with a neighboring government or a private contractor, or a combined approach with some tasks performed in-house and others by a contractor. The teleconference will present a practical, nuts-and-bolts approach with examples to  more...

15- Minute Expert Adult Patient Assessments: Practical Strategies, Tips, and Updates for Health Care Professionals BenefitsEverything seems to move faster these days and patient care is no exception. The patient's clinical acuities and complexities are increasing and the amount of available time to be hands-on with each patient seems to be decreasing. That is why every health care professional needs to be proficient in assessment skills. This teleconference, '15-Minute Expert Adult Patient Assessments:  more...

Recent Updates to the EPA's Brownfields Program BenefitsThis teleconference will provide you with an update on the current status of the Federal Brownfields Program. You will learn about benefits you can obtain under the Federal Brownfields Program, the status of the program and some of the risks to brownfields development resulting from a recent Supreme Court case and environmental risks associated with vapor intrusion. Learning Objectives -  more...

Taking and Defending Effective Depositions BenefitsIn the legal world where the use of mediation and arbitration has increased dramatically in recent years, the deposition of opposing parties and key witnesses often takes the place of the trial. Cases are evaluated and often settled based on information obtained at depositions. You will learn the fundamental concepts involved in taking and defending depositions. Included in this  more...

The New World of EEO: What Is Coming BenefitsEEO claims with the EEOC and in state and federal court are significantly on the rise. While this increase has been impacted by the significant reductions in force around the country, this has also been driven by the fact that the plaintiff's employment bar, the U.S. Attorney's offices and the EEOC have become more aggressive in pursuing claims of discrimination against employers. The  more...

Building Preservation: Preventive Measures to Combat Deterioration BenefitsDo you have an old or historic building and just don't know where to begin with condition assessment and repairs or renovations? This information-packed teleconference will cover the nuts and bolts of repair and maintenance of historic, landmarked and old building exteriors. We will help you understand why certain buildings are considered historic and how to preserve their valued  more...

Claims Management Techniques in Workers' Compensation Cases ... of them has to be dealt with in a very different manner. You will learn how to successfully investigate an accident and use this information to communicate with these parties, as well as gain the necessary tools to effectively address the issues that arise after an on the job injury. Human resource managers, attorneys, benefits managers, safety directors, compliance officers, insurance  more...

Implementing a Health Risk Assessment for Your Health Plan: What Works, What Doesn't, What's Legal BenefitsMaybe you've heard about health risk assessments and wonder if they're a good idea for your organization. Or you've been tasked with implementing a health risk assessment as part of your health plan and don't know much about them. You have a lot of questions such as 'How can a health risk assessment help control health care costs?,' 'What makes for an effective health risk assessment?,'  more...

Planning to Avoid Estate Litigation BenefitsEvery estate plan, no matter how well-intentioned, can be challenged and in today's litigious society, those challenges are even more commonplace (and costly) than ever. This teleconference helps you recognize potential issues, learn techniques to diffuse future hotspots and protect yourself from common mistakes that leave plans susceptible to challenge. Through true-life examples, the  more...

Damage to Adjacent Property and Structures BenefitsConstruction projects present many risks, including the risk of damage to adjacent structures and real property. For example, subsidence caused by improper or ineffective excavation and shoring may cause foundations to crack and other resultant damage. Soil and groundwater can be contaminated from construction materials used by trade contractors. This teleconference focuses on best  more...

Measurement, Management, Reduction: Tools for Tracking Waste in Construction Projects ...r managing and reducing waste from construction projects. You will learn how to document your waste stream and how to leverage transparency in managing waste to increase profitability and add to the bottom line. New technologies such as building information modeling, LEAN construction techniques and online waste tracking tools will be discussed as means of waste management and avoidance.  more...

Best Practices in Budget Development and Analysis ...ld consensus, and avoid unproductive budget negotiations. You will learn how to invest your time upfront to gather the data and other information, as well as use effective tools to analyze, prepare and propose an effective budget that meets the fiscal and policy objectives of your governmental unit. County and municipal officials, city managers, board members, department heads, controllers,  more...

Engaging Stakeholders (and Raising Money) With Social Media for Nonprofits BenefitsYour nonprofit can use all of the support it can get, so how can you use social media to engage current stakeholders and attract new supporters? What strategies are effective at helping promote your mission - and raising money? Presented by nationally known nonprofit technology educator and strategist, John Kenyon, this teleconference will help you navigate the world of social media. The  more...

Nonprofit Joint Ventures - Partnering with For Profit Organizations BenefitsAs economic conditions improve, joint venture activity between tax-exempts and for-profit entities is again on the upswing. Despite evolution in business conditions, the IRS positions governing this complex area of law have not eased and can be difficult to apply to complex structures. This teleconference will enable you to learn how to structure joint ventures that make business sense  more...

Avoiding Reinjuries in Workers' Compensation Claimants ...jury, only to reinjure themselves? In this teleconference you will learn how to identify the potential factors for reinjury and what you can do to reduce the overall risk. Additionally, you will learn skills to help you interact more effectively with engineers, production managers, supervisors/foremen, and safety professionals. This teleconference will give you the skills and understanding to  more...

Understanding the Complexities of Form 5472 BenefitsAs more foreign companies view the U.S. market as a fertile market, they will form U.S. subsidiaries to grow their U.S. operations. Whether you are the U.S. subsidiary for a large, Dutch-based multinational company with subsidiaries all over the world or a small U.S. distributor of a Canadian Parent, you will have to file IRS Form 5472 for every transaction with a related party. Although  more...

Basics of Reverse Osmosis for Brackish Groundwater Treatment nMany professionals in membrane desalination design, operation and maintenance are faced with the difficult task of keeping current on the rapidly changing technology. Reverse osmosis membrane products change as the suppliers introduce new models. How and when to best apply these products and what features and benefits they offer must be analyzed before optimum performance can be realized.  more...

Paid Sick Leave Update: Policies and Procedures in an Evolving Workplace nMany employers voluntarily provide their employees with paid sick leave. Increasingly, however, states and localities are dictating that employers allow employees to use these voluntarily-provided paid sick leave benefits for reasons beyond those covered by the employer's program. In some cases, states and localities have begun to mandate that employers provide employees with a minimum paid sick  more...

Construction Contract Accounting: A Three-Dimensional Look at the Numbers nFinancial reports do more than help you comply with the terms of the contract. Financial reporting can help you become more profitable by giving you the information you need to make smart management decisions. This teleconference will discuss three types of accounting - financial, tax and internal/management. Learn how to combine the different methods to get a three-dimensional view of your  more...

Utilizing Settlement and Severance Packages Properly nFor HR professionals and CFOs, this teleconference is a must. As companies face ongoing reductions in force, mass layoffs and performance-based terminations, this teleconference will tell you what you need to do in planning terminations both as reductions in force and other terminations. You will learn how to decide the appropriate severance and what should be contained in the severance agreement  more...

Developing an Effective Property Management Plan nThe world of real estate and finance has changed dramatically. Are you interested in making more money? Having more free time? Living life with less stress? If you are a professional HOA property or community manager, or if you are thinking of becoming a HOA property manager, you will want to know what's new in property management. Become acquainted with the newest technology and how you can  more...

Escrow Basics: The Keys to Successful Real Property Closings nIf the closing of real estate related transactions is one of your job responsibilities, "Escrow Basics" is designed to provide you with the knowledge to obtain this goal but MUCH MORE - how to make it a successful, memorable and pleasant experience. Learn what escrow is, its role and the closing process. Both loan and sale escrow transaction are covered with emphasis on our current economy's most  more...

Drafting Trusts in Estate Planning nEstate tax laws keep changing. Did you know that even though the estate tax exemption is predicted to stay at $3.5 million the lifetime gift tax exemption will stay at $1 million, leaving the door open to reduce the estate tax exemption back down to $1 million when Congress tries to balance the budget in a few years? In addition to estate taxes, clients' families need protection from probate, bad  more...

2009 Updates to the International Residential Codes nSignificant changes to the 2009 International Residential Code lie ahead for many in the construction industry. Some of the changes will be controversial as jurisdictions will have to choose whether or not to adopt the new codes, such as residential fire code provisions, as system manufacturers and installers work to keep up with the mandates. Some professionals view the changes as unnecessary,  more...

Key Components of an Effective Mentor Program nSchool districts, communities, youth serving agencies, corporations and the federal government are working to provide solutions to the most pressing problems facing school aged youth today. The challenges include improving attitudes about school, reducing absenteeism, keeping youth away from risky behavior (e.g., drugs, alcohol and gang activity) and improving their academic performance. n nIt  more...

Construction Delays Caused by Permitting nConstruction delays caused by delays in obtaining permits can result in significant costs to all parties involved in a project. It is essential for you to know how to avoid permitting delays and how to address them when they arise. This teleconference will address how to use contract language to minimize and allocate the risks associated with permitting delays. In addition, it will address  more...

Preparing for and Properly Reacting To Legal and Illegal Drug and Alcohol Use in the Workplace nDrug and alcohol abuse continues to have a huge impact on employee productivity and safety. At the same time, recognizing drug and alcohol abuse is outside the expertise of most managers and human resource personnel, while dealing with the problem improperly can lead to significant liability under federal and law, including the Americans With Disabilities Act and employee privacy laws. This  more...

Paycheck Calculation Basics nThis is an excellent teleconference for those new at withholding payroll taxes or for those who need a refresher course. You will learn tips on how and why to determine if the worker is exempt or nonexempt. We will cover the calculation of and the maximum deductions for Social Security and Medicare taxes in 2009. n nThere are multiple methods of calculating federal withholding, which one should  more...

Workplace Flexibility: Innovative Strategies for an Evolving Workforce nOver the last three decades, the needs of the American workforce have changed dramatically. In response, many businesses have turned to workplace flexibility in order to recruit and retain the best workers, boost productivity and increase their competitive advantage. At the same time, policymakers in Washington have been exploring various approaches for increasing access to workplace flexibility  more...

Purchasing Contract Disputes nBad economic times inevitably result in serious business disputes. This teleconference will help you plan and implement a practical strategy to minimize the business interruptions (and costs) that can occur when purchasing contract disputes occur - and turn potential career-limiting purchasing disasters in 2009 into success stories. This introductory course will help you understand how such  more...

Recent Developments With Loan Syndications nAttend this teleconference and stay abreast of the latest issues relating to the loan syndication process. Our seasoned faculty will provide practical answers to your most pressing questions about loan documentation. You'll get an inside look at how to respond to confusing post-Lehman bankruptcy issues and other new developments. n nRegister now and you'll learn how to overcome any obstacles you  more...

On-Site Power Generation: Challenges, Opportunities and New Developments ...implemented in a tiered approach over the next few years. You will learn how to navigate these complex requirements and in some cases how to avoid them through project planning. n nThe U.S. Department of Energy has been charged with orchestrating the wholesale modernization of our nation's electrical grid -while it is running full-tilt. You will learn about this important initiative from a  more...

What the New Ledbetter Pay Act Means for Employers nOn January 29, 2009, President Obama signed into law the Lilly Ledbetter Fair Pay Act of 2009, effectively changing the landscape of the statute of limitations for equal pay discrimination claims. The act greatly expands the amount of time that employees have to bring claims of discriminatory pay practices, which could have a substantial impact on employers. This teleconference will help the  more...

Using Medical Certifications to Minimize Employer Liability: FMLA, ADA and Workers' Comp nSince the Americans with Disabilities Act was passed in 1990, proactive and proper use of medical certifications has proven to be a valuable tool to protect employers from liability under the ADA, the Family and Medical Leave Act of 1994, and state workers' compensation statutes. But the legal landscape for managing employee health issues has had many changes in recent months. Amendments to the  more...

Preparing a Winning Closing Argument n"Ladies and gentlemen of the jury, we will now hear closing arguments." Even the most experienced trial lawyer may inwardly quake when the judge utters these fateful words. But what makes for an effective closing? Do closings even matter? When should you object? Should you really start preparing your closing the day you get a new case? These are questions that are not addressed in law school, and  more...

Challenges and Contractual Issues With Sub-Subcontractors nA subcontractor in today's construction industry faces unique challenges and concerns - from dealing with a bid process that can lock in a bidding subcontractor without any written agreement, to subcontractor form contracts that are written largely, if not entirely, in favor of the general contractor. In addition to concerns in bidding and contract formation, a subcontractor must constantly  more...

Reclamation and Rehabilitation of Vacant Properties nDistressed real estate is easy to find in this market. To come out of the recession, just waiting for the economic cycle to change for the better may not be enough. Coming out of the recession will require new techniques. The sprawl model is dying and not just because of swings in energy prices. Consumers increasingly enjoy urban settings and lifestyles. This is driven by demographics and  more...

Fitness for Duty Psychological Evaluations nThis teleconference will help you make decisions when requesting and evaluating risk and fitness for duty evaluations. You'll hear a discussion of common reasons to refer an employee for a FFDE, information initially needed by the evaluating doctor and how to write appropriate questions for the psychologist or psychiatrist to answer. You will also learn about evaluating doctors' credentials,  more...

Answers to Top 10 Common Payroll Questions nEvery week, unsuspecting employers throughout the country are hit with wage/house lawsuits, resulting in protracted litigation, business interruptions and costly settlements. Employers are often shocked to learn that their payroll practices, which may be entirely compliant under federal regulations, do not comply with differing state laws and regulations. Register for this teleconference and  more...

Aging Building Management: Best Practices in Development Long-Term Capital Plans nUp to 30% of the average organization's annual capital outlay is spent on facilities and related infrastructure. How can an organization ensure it is most effectively leveraging this investment to support operations today and meet the needs of the future? n nOptimally managing capital assets requires detailed information about the condition of an organization's facilities and major building  more...

Estate and Gift Tax Audits nThe first question the executor asks when the estate tax return is selected for audit is "why this return?". What was it about the return that caused it to be selected for IRS examination? n nThis teleconference answers that question and many more related to the subject of estate and gift tax return audits. Learn about the characteristics that trigger audits and why some estate and gift tax  more...