Your Clients Web-based Seminars - Training Resources

Use Customer Service to Win Loyal Clients ...loyees that share your service values Solicit input from your clients on your service performance so you can deliver the experience they expect Establish service performance measurements that matter and use them to make changes the will boost revenue and profits As an added bonus, the first 20 registrants will receive an autographed copy of Susan's widely acclaimed book, 'The Service  more...

Advanced Customer Service Planning for Services Firms ...Your Clients According to the American Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers and hope that their clients are satisfied only to find  more...

Customer Service for a Social Media World ...Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you  more...

Create a Client Experience to Grow Your Financial Advisor Practice ... help you to be more effective and efficient in servicing your clients. His easy-to-implement formula for defining the client experience increases client satisfaction and becomes a key sales tool that attracts new prospects to you. In this webinar, you'll learn how to: Gather data to best understand your clients' needs, wants, and desires Define the client experience aligned with both your  more...

Put the Relate Back Into Relationship ...s only based on your low price. Provide value beyond what your clients expect, and you become a true business partner, one where clients are willing to pay you a premium. To provide value you must understand what s going on in your client s world, and then provide information and knowledge on how you to solve critical business issues. To get inside your client s world, you need to understand  more...

Blogging for Big Business ...reate internet buzz. They build better relationships with your clients and bring in more visitors via web search. However, it is not about the technology behind a blog. It is about your organization s commitment to fresh ideas and relationships. Come learn how to leverage a blog format to create higher visibility for your organization and it s key employees. Planning before blog launch  more...

Use Customer Service to Win Loyal Clients ...oyees that share your service values Solicit input from your clients on your service performance so you can deliver the experience they expect Establish service performance measurements that matter and use them to make changes the will boost revenue and profits As an added bonus, the first 20 registrants will receive an autographed copy of Susan's widely acclaimed book, 'The Service  more...

How to Immunize Your Business Against Recession Businesses facing an economic recession must take proactive steps to protect their business interests. When consumers tighten their purse strings, as has been happening in recent months, the business climate becomes far more competitive. Only the strongest businesses will emerge from a period of economic contraction stronger than they were when it began. This webinar will detail the necessary  more...

Business Development Secrets for Consultants ...gnet, so you can enjoy the same business success you help your clients achieve. In this webinar, you'll discover: The 3 vital elements required to achieve a high six-seven figure income in consulting Fundamental steps necessary to building a brand that differentiates you from the competition No cost ideas that you can immediately implement to grow your business Marketing techniques that  more...

Use Customer Service to Win Loyal Clients ...oyees that share your service values Solicit input from your clients on your service performance so you can deliver the experience they expect Establish service performance measurements that matter and use them to make changes the will boost revenue and profits As an added bonus, the first 20 registrants will receive an autographed copy of Susan's widely acclaimed book, 'The Service  more...

Get the Trash Out Of Your Funnel ...onomy -- you re not getting meetings with real prospects, your clients wonder if they ll be in business tomorrow and you re not generating revenue. You may rationalize that your sales funnel is filled with active leads, but it s actually just filled with rocks, weeds, and sand. How do you fill your sales funnel with qualified leads and convert to them to actual revenue? Joanne Black, author  more...

Create Value in the Selling Process ...Your Clients' Trusted Advisor When you meet with a prospect, what value do they get from the meeting? In the past, it was acceptable for a salesperson to be less than fully informed about the prospect s company, their industry and their challenges. All of that has changed! Business executives expect to get value when they meet with you. Sales people who cannot create value in these  more...

Create a Client Experience to Grow Your Financial Advisor Practice ... help you to be more effective and efficient in servicing your clients. His easy-to-implement formula for defining the client experience increases client satisfaction and becomes a key sales tool that attracts new prospects to you. In this webinar, you'll learn how to: Gather data to best understand your clients' needs, wants, and desires Define the client experience aligned with both your  more...

How to Build Strategic Alliances to Grow Your Business 'You're solution is just not as comprehensive as the other company.' Ouch! Lost again to the big guys! As a small business leader, it s frustrating to miss out on business opportunities because you don t have a broad offering to the marketplace. While you excel in your niche, the market is looking for breadth along with depth. How do you offer a comprehensive solution without breaking the bank?  more...

Customer Service for a Social Media World ...Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you  more...

Should You Write a Business Book? ...t of money, and distract you from the business of serving your clients. Before jumping on the book-writing bandwagon, discover the questions to ask to determine whether it s the right move for you. Ken Lizotte, thought leader and author of five books, has helped over 50 business experts become published authors. He brings clarity to the nebulous publishing world by helping his clients make  more...