Online Your Company eLearning Training

Telephone Skills for Quality Customer Service ...ss and often aid in your customersa first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and how to influence your customera s perception of the company.  more...

Starting A Business How To Develop An Effective Business Plan You will learn how to develop, analyze and sell an effective business plan for your company or organization.  more...

Introduction to Customer Relationship Management CRM -Part 1 DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...

Recruitment & Selection Series: Opening the Interview When a candidate comes for an interview, they are probably nervous, even a bit intimidated. If you want to get the environment right for a successful interview, you need to make them feel welcome and relaxed from the moment they step in the door. Candidates will perform better if put at ease, and they will leave with a positive attitude towards your company if they are treated well.  more...

Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer  more...

Preparing for the Executive-level Sale Simulation ...DME Corporation, a national direct mail service provider. Your company has recently made a large investment toward the goal of becoming a "one-stop" shop with its new Fulfillment Division. You are charged with selling the new fulfillment service to your existing client base, as well as prospecting for new accounts. As you begin preparing to sell the new service, you discover that one of your  more...

Closing Executive-level Sales Simulation ...DME Corporation, a national direct mail service provider. Your company recently made a large investment toward the goal of becoming a "one-stop" shop and now offers fulfillment services. You are responsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and analyzed a promising potential client,  more...

Conducting Effective Sales Research Meetings ...ion you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired information. And  more...

Strategic Account Sales Skills Simulation ... you determine that the store is a potential customer for your company's services. You use a strategic account sales approach to do research on your own and then conduct research meetings with some contacts that work for the store. Unfortunately, you discover that Bigler's manager has serious reservations about remodeling and expanding. To overcome his objections and gain access to the decision  more...

Territorial Account Sales Skills Simulation ... access to the decision maker, you will need to emphasize your company s business fit with Wine Cellar of California, and then attempt to arrange to give a sales presentation. This simulation is based on the SkillSoft series "Territorial Account Sales Skills" and contains links to the following courses: SALE0111, SALE0112, SALE0113, and SALE0114. Individuals responsible for sales, sales  more...

Customer Relationship Management Fundamentals of CRM ..., and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success factors a company should evaluate before using a specific type of CRM. This series is intended for managers, supervisors,  more...

Sales Forecasting Forecasting Your Own Accounts In Sales Forecasting - Forecasting Your Own Accounts, you will learn how to apply the principles of forecasting to your own accounts. Specifically, you will learn how to use different types of forecasting, as well as how to avoid excessive detail in your forecasts. You will also learn how to reduce forecasting errors and how to predict the likelihood of winning a sale. Finally, you will learn how  more...

Identifying Your Customer s Expectations ...en but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer  more...

Bridge The Expectations Gap ... more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a  more...

Managing the Quality of the Customer Support Service Center ...ms with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center  more...

Making Telephone Calls Count ...ll do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills,  more...

E-mail as a Marketing Tool ...th new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit from better customer relations and increased sales. This course is  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

Developing Career Plans for Your Technical Professionals ...onals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a technique to both motivate and retain technical professionals, as well as  more...

Managing High Performers Training Career and Rewards ...e recognition programs which will ensure the retention of your company s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. The audience for this curriculum is anyone in middle/ senior management, or anyone involved in employee management. Typical job  more...

Balanced Scorecard Implementing ...rd as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map to support your balanced scorecard. This course is for executives, directors, and managers who are seeking to  more...

Leadership and the Knowledge Worker ...your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual  more...

About 360-Degree Performance Feedback ...your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public, private and non-profit sector  more...

Delivering 360-Degree Performance Feedback ...nsure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and maintain the 360-degree performance feedback process. When you use the techniques contained in this course, you will help ensure that your 360-degree performance review feedback and process are the best they can be. Executives and human  more...

Managing and Rewarding Top Performers ...your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a  more...

Occupational Health and Safety HRCI PHR ...fessional, you are responsible for helping to ensure that your company meets particular standards and requirements for safety and health, most notably those established by the Occupational Safety and Health Administration (OSHA). Toward that end, this course will help you prepare for the HRCI certification examinations with regard to OSHA and the OSH Act. In this course, you'll learn about such  more...

Master Budgets ...re the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master budgets can be used to predict the future success of your company and serve as a overall plan to indicate in which direction your company should grow. Individuals who require knowledge of the basics of accounting, who are  more...

Globalization and Your Company This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations. Executives, managers, supervisors, team leaders, and other business professionals  more...

Organizational Goals and Objectives ...e improvement model are crucial tasks that help to ensure your company is pointed in the right direction. Performing risk analysis while avoiding pitfalls common to Six Sigma projects is also important to prevent project failure. Finally, performing a tollgate assessment emphasizes process management to ensure your ultimate goal of customer satisfaction. This course provides an overview of each  more...

Six Sigma and the Corporate Enterprise ...your company? This course helps you to make that determination through a discussion of basic concepts underlying the Six Sigma philosophy. A broad overview is provided of the initial development of Six Sigma; Six Sigma's uses in leading companies to date; the benefits to be realized by successful deployment, and the metrics and core competencies crucial to its use. You'll also learn why Six  more...

Evaluating Brand Effectiveness ...Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand equity.  more...

Building Brand Equity ...d equity? How do you create brand equity? How do you make your company worth more in the consumer's eyes? This course will answer each of these questions in depth. You will analyze the components of brand equity. You will utilize the psychology of a consumer's perceptions and apply helpful techniques to build your brand equity. Finally, you will construct a marketing support program  more...

Branding Your Internet Identity Define Your Core Business This course teaches learners the typical components of a business overview - an important part of any eMarketing plan. It also demonstrates how important it is to review your company name. The all-important question - to what degree your organization should launch an Internet presence - is also addressed. Professionals who want to create and promote an online marketing strategy.  more...

Safety Health Safety This course explains the regulations that you and your company must comply with to ensure the health and safety of everyone. It also teaches you the negative effects of alcohol and drug abuse and how to respond to warning signs. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...

Data Security Company Information This course explains the guidelines a company must follow to protect its trade secrets and to avoid misappropriating the trade secrets of others. It also details the guidelines and restrictions for the use of e-mail and Internet services provided by your company. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...

Data Security Record Keeping This course teaches you how your company's privacy policy affects the way you handle customer data, and explains the elements of a record retention policy. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...

Record Retention ...your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention  more...

Drug-free Workplace ...yees was abusing drugs or alcohol during work hours? Does your company have a program supervisors can follow to effectively handle such problems--one that educates employees about the consequences of substance abuse? Do you think that alcohol and other drug abuse won't be a problem at your organization? In fact, the National Institute on Drug Abuse estimates that about 70 percent of illicit  more...

Employee Sexual Harassment Awareness Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual harassment, and recognize behaviors that may be considered sexually  more...

Supervisor and Manager Sexual Harassment Awareness Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees  more...

Harassment in the Workplace Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must  more...

Supervisor and Manager Sexual Harassment Awareness Multi-State Edition ...xual harassment complaints. This two-hour course can help your company demonstrate its commitment to a fair, responsible, and healthy organizational environment, free from sexual harassment and intimidation. This course is designed specifically to address sexual harassment training requirements under California and Connecticut law, but is applicable for supervisor and manager training in all  more...

Interviewing and Hiring Practices ..." individuals or minority groups. It may also happen that your company communicates the wrong message unintentionally. This course helps to recognize aspects of discrimination in advertising and other recruitment materials, and how to avoid the use of discriminatory language. The course also highlights employers' legal obligations regarding discrimination and other recruitment issues, and the  more...

Antitrust--Talking with the Competition ...ion or services. Collaborating with a competitor can help your company to cut costs and deliver a better priced, quality product to the consumer. Collaborations can be procompetitive or anticompetitive. The Federal Trade Commission (FTC) and the U.S. Department of Justice ("DOJ") have issued Antitrust Guidelines for Collaborations Among Competitors. This course explains competitor  more...

EnjoySAP Features and Functions ...atures and Functions aims to provide all the employees of your company, who want to learn more about the new interface Enjoy SAP with an overview of it's handling, features and functions. Having been given the background to the development of the EnjoySAP interface and its new features, the trainee will learn how to access the 4.6 System and to use the different EnjoySAP menus. The learner will  more...

EnjoySAP What s New in Release 4 6 ...s New in release 4,6 aims to provide all the employees of your company, who want to learn more about the new interface Enjoy SAP with an overview of it's handling, features and functions. The trainee will learn about the new features and functions of this release using a number of examples taken from the R/3 Basis system and cross-application components as well as see the most important details  more...

SAP R 3 Application Industry Solutions and Case Study ...your company, who want to learn more about SAP software, or who are planning to work with it, an overview of the structure and system architecture of the R/3 System. It also takes a more in-depth look at SAP itself. This course is intended for employees who need to learn how to use the R/3 System; members of project teams (organizational and conceptual phases). All employees who are interested  more...

mySAP com - Overview ...(CBT) mySAP.com Overview aims to provide all employees of your company an introduction to SAP s answer to e-business, and the possibilities that mySAP.com offers. Trainees will be shown why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle, describes the different types of hosting  more...

Customer Care: The Value of Customer Care Customer Care: The Value of Customer Care is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer care to your company and identify how you can help your company to excel. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy  more...

Human Resource Law: Understanding Privacy Rights In "Human Resource Law: Understanding Privacy Rights " you will learn the laws that apply to employee and privacy rights in the workplace and how those laws might impact your company policies regarding searches seizures monitoring and e-communications. You will also learn how as an employer you can protect employees' rights how to conduct lawful e-communications and how to minimize your  more...

Brand Management: Integrated Marketing ...provides you a process for integrating a brand throughout your company. Additionally the program defines brand diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for managing both financial and market resources as well as organizational structures. By applying the  more...

Team Management: High Performance Teams In Team Management: High Performance Teams you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader you will successfully release your company's product before the competition and save your company.  more...

SAP R/3 Variant Configuration: Master Data The Computer Based Training course (CBT) SAP R/3 Variant Configuration is intended to provide all the employees of your company who are involved in designing and constructing product variants with an overview of the objectives functions options and product specific prerequisites of Variant Configuration. It also shows you the different ways in which Variant Configuration can be used.  more...

SAP R/3 Variant Configuration: Configuration Scenario SAP R/3 Variant Configuration is intended to provide all the employees of your company who are involved in designing and constructing product variants with an overview of how master data is used to build up the knowledge base used to describe a variant product in the R/3 System. Furthermore the learner will be shown how to use the simulation function and the single level production order  more...

SAP R/3 QM in Procurement ...vide all the employees working in the inspections area of your company who want to learn more about SAP software or who are planning to work with it with the knowledge to deal with QM within the R/3 System. The first unit explains how Quality Management is integrated in Materials Management and discusses the variants in QM. In the following unit entitled Quality Management - Inspection  more...

SAP R/3 QM: Master Data and Analysis ...vide all the employees working in the inspections area of your company who want to learn more about SAP software or who are planning to work with it with the knowledge to deal with QM within the R/3 System. In the first unit the trainee will learn how to activate the Quality Management functionality for a material handle QM info records maintain quantitative and qualitative characteristics as  more...

Introduction to PDM and SAP R/3 PDM This course aims to provide all the employees of your company that work with Product Data with an overview of the topic Product Data Management and with an overview of the SAP R/3 PDM module as an integral component of the SAP R/3 ERP System.  more...

Product Development with SAP R/3 PDM ...your company working with Product Data the basic information they require to carry out their day-to-day work with the PDM module. It is assumed here that you are using SAP R/3 4.x the CAD system AutoCAD 14.01 and AutoCAD SAP R/3 3.1 on Windows NT 4.0. The scenario PDM - Product Data Management semi-finished and finished products without variants of the R/3 reference model is dealt with here.  more...

How to Promote Your Courses on training-classes.com This course shows you how to get started finding students and promoting your training programs and products with training-classes.com Including how to: Register Change your password Create your company profile Create Training Program Listings Include your courses in the public directory Create Effective Seminar Marketing Materials Publish Your Training Schedule Online  more...