Online Your Customers eLearning Training

Customer Service : Who are your Customers? In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you  more...

Presentation Skills : Preparation The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you to maximise your chances of success by preparing effectively. It will help you establish crystal clear objectives so that you can focus your  more...

Presentation Skills : Writing your Presentation The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in structuring and writing a presentation,  more...

Presentation Skills : Visual Aids The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in designing and creating visual aids that  more...

Presentation Skills : Your Delivery The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you overcome your nerves and grasp these opportunities to shine. It will give you tips and techniques on managing the way you look and the way  more...

Presentation Skills : Handling Questions The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! Question sessions are often your final opportunity to grasp these opportunities to shine. This course will give you the skills and confidence you need for handling  more...

Writing Skills : Writing Business Letters Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for wording and structuring business letters and on shaping powerful paragraphs. Whether  more...

Writing Skills : Writing Long Documents Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for outlining and structuring longer documents and for creating that vital executive  more...

Writing Skills : Editing your Writing Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will outline the value of spending quality edit time and give you practical tips and hints for editing objectively and  more...

Writing Skills : Simple, Powerful English vClear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will help you choose simple, powerful words that make your message crystal clear. Whether you're writing to take care  more...

Writing Skills : Introduction to Clear Layout Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints on creating documents that are attractive, to-the-point and easy to read. Whether you're  more...

Writing Skills: Writing Direct Mail Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results through direct mail. It gives guidelines on planning and structuring your mail shot, examines the language you choose to enhance your message and gives tips and hints on effective follow up. Whether you're  more...

Writing Skills : Writing to Complain Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course gives you a step by step guide to writing concise and effective complaint letters that get results. It looks in detail at the importance of addressing your letter to the correct person, stating your complaint clearly and succinctly; what  more...

Writing Skills : Resolving Written Complaints Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for replying to written complaints assertively, to win the customer back onto your side  more...

Writing Skills : Inter-Office Communications Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints on creating concise, powerful memos, emails and other inter-office communications that  more...

Writing Skills : Credit Control Letters Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for writing credit control letters that work - that get your company's money back without  more...

Getting Ready to Write Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course lays the groundwork for solid persuasive writing. It explores the pros and cons of different methods of communication and helps you make the best choice. It will help you set your objective and gives tips on how to identify the best tone for  more...

Face to Face Communications : Non-verbal Communication Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen your communication skills. It will show you how to interpret other people's body language and tone, ensuring that you receive the right message. It will also help you to develop an awareness of the signals  more...

Face to Face Communications : Making your Point Positively Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course concentrates on the art of getting heard and putting your point across. It will help you make the most and the best of every communication and discussion you're involved in, by highlighting communication problems and giving tips on  more...

Customer Service : CARE for your Customers In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course introduces the  more...

Organisational Communication :Setting Safety Standards Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will  more...

Organisational Communication : Dealing with Authorities Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether its simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, your responsibility is defined by law. This course will help  more...

Organisational Communication : Improving Safety Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, your responsibility is defined by law. This course will  more...

Caring For Your Customers Learn how to establish effective customer relationships If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in  more...

Putting Customers First Learn why you must care for your customers In today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty.  more...

Keeping Safe at Work Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will equip  more...

Safety in Industry Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course looks at  more...

Dealing with Emergancies Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will  more...

Excellence in Service: Providing Superior Customer Service In Excellence in Service: Providing Superior Customer Service, you will learn how to develop and maintain a positive attitude, show extra attentiveness to your customers, and use customer-friendly language. In addition, you will learn how to effectively solve customers' problems and benefit from their complaints.  more...

Excellence in Service: Communicating with Your Customers In Excellence in Service: Communicating with Your Customers, you will learn how to build rapport with your customers, and you will learn how nonverbal communication is interpreted by customers. In addition, you will learn telephone skills, including how to project professionalism and how to provide quality customer service over the telephone. Finally, you will learn how to communicate effectively  more...

Applying Your Field Sales Approach A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers'  more...

Completing Your Field Sales Approach What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to  more...

Field Sales Skills Simulation ...ew product, you have your work cut out for you to educate your customers and to get them to commit to an order. In this simulation, you are working in the field, and your boss has entrusted you to make two sales calls for her. Your first call is to Rick's Pharmacy and your second call is to a supplier of vitamins and minerals called Supplement Alley. This simulation is based on the SkillSoft  more...

Inbound Call Center Technology Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how  more...

Using Surveys to Measure Customer Satisfaction ...your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will give you the  more...

Discovering What Your Customers Want The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the  more...

Telephone Skills for Business Professionals Simulation You're the special events coordinator at Eagle Hotel & Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all  more...

Making Telephone Calls Count ...r to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone?  more...

E-mail as a Marketing Tool How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit  more...

The Impact of Culture on Communication ... when working as part of any global organization. Showing your customers and coworkers in different countries that you are in tune with them, and that you appreciate and value the differences between you, can help get your working relationships off to a flying start. In this course, you'll examine what culture means and what it doesn't, and look at some of the barriers relating to culture.  more...

Six Sigma and Critical Customer Requirements ...erms. You'll learn to use effective tools to examine what your customers say they need and to determine from those statements what they really need. Finally, you'll learn to build the House of Quality, the graphical expression of QFD, and how to analyze the information you build into it. Six Sigma is a registered Trademark of Motorola Corporation, and all rights, title, and interest in Six  more...

Six Sigma Introduction ...troduce you to a straightforward framework for satisfying your customers, reducing waste, and increasing efficiency and quality in your organization. You will then examine how you can meet Six Sigma challenges and the skills you will need to grow in a Six Sigma organization. As a result of taking this course, you will have an internal understanding of Six Sigma. You will then be able to  more...

Six Sigma Listening to the Voice of the Customer ...one, you'll discover methods for specifically identifying your customers--that means all your customers, including ones you may not have realized you serve--and you'll learn how to apply the Kano Model to understanding customer requirements in your workplace. In the second lesson, you'll take your understanding of your customers to a higher level by learning how to measure their Potential Six  more...

Business Contact Manager with Outlook 2007 ...ctive customers, as well as track any communications with your customers and contacts to ensure you stay organized. This course demonstrates how to setup Business Contact Manager with Accounts, Contacts, Opportunities, and Projects. It also demonstrates how to track and link items to records, as well as share and protect your data in the Business Contact Manager database. Personnel at all  more...

Excellence in Service - Communicating with Customers Virtually In Excellence in Service: Communicating with Customers Virtually you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.  more...

Excellence in Service - Building Lasting Customer Relationships In Excellence in Service: Building Lasting Customer Relationships you will learn how to build ongoing customer relationships by identifying and delivering a solid value proposition to your customers. You will then understand how to add value by increasing customer responsiveness promoting customer knowledge and developing customer loyalty. You will learn how to build on customer loyalty by  more...

Call Center: Inbound Customer Service In Call Center: Inbound Customer Service you will identify what challenges come from the situation the caller and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs.  more...

How To Master Customer Service ...-- Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very important, difficult  more...

Creating a Web Presence WWW101 - Creating a Web Presence In this course we will briefly go over some of the topics to consider in creating a web presence. Most of the material mentioned in this course is covered in other courses on LearningMeasure.com. This course is intended to be an overview of the topic. The topics covered are: Getting a Domain Name - Important for people to find your material on  more...