Your Firm Web-based Seminars - Training Resources

E-Mail Communication: Power, Peril, and Protocol ...pportunity, and even limit your ability to move up within your firm. Dr. Julie Miller has made it her mission to establish the importance of proper e-mail etiquette. Dr. Miller, a business-writing expert for over 30 years and author of Business Writing That Counts!, teaches busy professionals how to leverage the power of e-mail while avoiding its perils, and legal ramifications. In this  more...

Advanced Customer Service Planning for Services Firms ...Your Firm s Service Delivery With The Desires of Your Clients According to the American Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers and  more...

Entrepreneurial Innovation for Solopreneurs ... you must learn the secrets to generating sound ideas for your firm. Raj Gavurla, author of the widely acclaimed book Winning at Entrepreneurship, helps entrepreneurs innovate and create ideas to smartly grow their business. He teaches you an easy to use, step-by-step process to generate new ideas that make dollars and sense. You'll be inspired to innovate in your business, armed with a plan to  more...

Establish A Solid Foundation for Your Small Business ...s. If you don't master the business side of the equation, your firm is destined to underperform if not fail altogether. To succeed, you must learn the business fundamentals that establish the foundation for developing a thriving business. Raj Gavurla, author of the widely acclaimed book Winning at Entrepreneurship, helps entrepreneurs enhance their business knowledge while removing  more...

Driving Business Development Using Modern Principles of Productivity ...o squeeze the juice out of the ones that you have to grow your firm. In this webinar, you'll learn how to: Easily prioritize not only first thing in the morning, but throughout the day to ensure every opportunity is addressed Process and manage the avalanche of incoming communications you receive so that the right things get addressed now Effectively track and manage appointments, meetings,  more...

Establish A Solid Foundation for Your Small Business ...s. If you don't master the business side of the equation, your firm is destined to underperform if not fail altogether. To succeed, you must learn the business fundamentals that establish the foundation for developing a thriving business. Raj Gavurla, author of the widely acclaimed book Winning at Entrepreneurship, helps entrepreneurs enhance their business knowledge while removing  more...

Restore Employee Trust After A Workforce Reduction ...gain the trust and confidence of your employees to ensure your firm succeeds in these difficult times. Organizational leadership expert, Dianne Crampton helps companies get back to work following the pain of a layoff. Nominated for Inc. Magazine s small business award for her trusting-workplace product, she teaches managers and leaders the recipe for regaining trust, the key ingredient for  more...

Driving Business Development Using Modern Principles of Productivity ...o squeeze the juice out of the ones that you have to grow your firm. In this webinar, you'll learn how to: Easily prioritize not only first thing in the morning, but throughout the day to ensure every opportunity is addressed Process and manage the avalanche of incoming communications you receive so that the right things get addressed now Effectively track and manage appointments, meetings,  more...

Driving Business Development Using Modern Principles of Productivity ...o squeeze the juice out of the ones that you have to grow your firm. In this webinar, you'll learn how to: Easily prioritize not only first thing in the morning, but throughout the day to ensure every opportunity is addressed Process and manage the avalanche of incoming communications you receive so that the right things get addressed now Effectively track and manage appointments,  more...