Online Your Manager eLearning - Training Resources
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From 123-CBT Computer Based Training
The Boss Factor
Your boss can make or break you, so you better find out how to work effectively with her. You must first build rapport and continue to develop it. Along the way, you'll learn how to solicit and give feedback and even learn how to use corrective feedback to your advantage. You'll also get tips on managing your manager, which is no easy task. But if you can achieve that and turn the annual appraisal
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The Boss Factor
Your boss can make or break you, so you better find out how to work effectively with her. You must first build rapport and continue to develop it. Along the way, you'll learn how to solicit and give feedback and even learn how to use corrective feedback to your advantage. You'll also get tips on managing your manager, which is no easy task. But if you can achieve that and turn the annual appraisal
more...
Strategies for Transitioning into Management
Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an
more...
Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an
more...
Communicating w Difficult People Communicating with Your Manager
...Your Manager offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback. Learn To
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...Your Manager offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback. Learn To
more...
Goal Setting Reaching Individual Goals
In ''Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. Learn To Identify the benefits of setting goals.
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In ''Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. Learn To Identify the benefits of setting goals.
more...
HIPAA Privacy Business Associates
...e administration team at a large claims repricing office. Your manager has made it your responsibility to bring the staff up to date about HIPAA. You have attended a number of informative HIPAA seminars and now you and Tom Kennedy, the Claims Repricing Manager, are meeting others to discuss privacy. Unit 3: HIPAA and Notice (1 - 2 hours) Identify characteristics of
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...e administration team at a large claims repricing office. Your manager has made it your responsibility to bring the staff up to date about HIPAA. You have attended a number of informative HIPAA seminars and now you and Tom Kennedy, the Claims Repricing Manager, are meeting others to discuss privacy. Unit 3: HIPAA and Notice (1 - 2 hours) Identify characteristics of
more...
Communicating with Difficult People Series
The Communicating with Difficult People Series includes the following courses: Communicating with Difficult People: Working with Difficult Employees Communicating with Difficult People: Handling Difficult Co-Workers Communicating with Difficult People: Communicating with Your Manager To review individual course descriptions, please return to the previous page and select the desired
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The Communicating with Difficult People Series includes the following courses: Communicating with Difficult People: Working with Difficult Employees Communicating with Difficult People: Handling Difficult Co-Workers Communicating with Difficult People: Communicating with Your Manager To review individual course descriptions, please return to the previous page and select the desired
more...
From Learn Skills
Retail Training - Sell products and services
Customers expect staff working in the store to be able to give appropriate and accurate information about the products and services for sale. In a self-service store, customers simply expect you to know what items are stocked by the store and where they are displayed.
In a store that provides assisted service, however, you are expected to have a higher level of general and technical knowledge
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Customers expect staff working in the store to be able to give appropriate and accurate information about the products and services for sale. In a self-service store, customers simply expect you to know what items are stocked by the store and where they are displayed.
In a store that provides assisted service, however, you are expected to have a higher level of general and technical knowledge
more...
Retail Training - Maintain and order stock
This course is written from the perspective that you are a supervisor or have some supervisory responsibilities. But operations staff also have many tasks related to maintaining and ordering stock. By being aware of these you can assist your manager and handle tasks you are given. Stock purchases can account for 70% or more of the storea s total running costs. Therefore it is essential to
more...
This course is written from the perspective that you are a supervisor or have some supervisory responsibilities. But operations staff also have many tasks related to maintaining and ordering stock. By being aware of these you can assist your manager and handle tasks you are given. Stock purchases can account for 70% or more of the storea s total running costs. Therefore it is essential to
more...
From Serebra Learning Corporation
Performance Appraisal Simulation
...as required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many employees, performance appraisals require more than a once-a-year feedback session to be effective--they require ongoing dialogue. Unfortunately,
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...as required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many employees, performance appraisals require more than a once-a-year feedback session to be effective--they require ongoing dialogue. Unfortunately,
more...
Strategies for Transitioning into Management
Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an
more...
Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an
more...
Leading from the Front Line Simulation
In this simulation, you will be tasked with serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your
more...
In this simulation, you will be tasked with serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your
more...
Communicating with Difficult People: Communicating with Your Manager
Communicating with Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager approach a difficult manager and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities the various options to cope with a difficult manager and the appropriate steps to provide
more...
Communicating with Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager approach a difficult manager and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities the various options to cope with a difficult manager and the appropriate steps to provide
more...
