Online Your Role eLearning Training

Leadership and Team Development: The Effective Leader MAXIM TRAINING This course will make you a more effective leader - whether you're responsible for leading a project, a team, a a department or even a company! Whatever your role, we're assuming you must lead people in order to achieve results. This course focuses on ACTION you can take to ensure people follow you so you get results.  more...

Customer Service : Preparing for Customer Contact In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you  more...

Identifying Budget Variancies When you're dealing with colleagues or members of your team, do you ever feel like a judge, a nursery teacher or even a simpering child? This course will help you to analyse your behaviour and that of your team. It will help you to understand how to adjust your approach to each person to gain maximum response. And it will help you work towards achieving the benefits of an adult/adult relationship,  more...

Managing People : Improving Working Relationships When you're dealing with colleagues or members of your team, do you ever feel like a judge, a nursery teacher or even a simpering child? This course will help you to analyse your behaviour and that of your team. It will help you to understand how to adjust your approach to each person to gain maximum response. And it will help you work towards achieving the benefits of an adult/adult relationship,  more...

Face to Face Communications : Making a Contribution to a Meeting ...how you can make a positive contribution by understanding your role and making the most of the opportunities presented. It covers the different personality types you are likely to encounter and how to facilitate their contributions. It also gives tips on getting yourself heard and dealing with interruptions and conflict. Developing excellent communication skills requires investment, but the  more...

Organisational Communication : Security Procedures ...to learn a lot about the company itself: how it operates, your role and what's expected of you. This course will help you to understand the importance of confidentiality and security in your workplace. It examines what can be stolen from an organisation and what you can do to prevent it. It also outlines ways of protecting the confidential information held electronically by organisations. It  more...

Leading A Customer-Focused Team ...d effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the team's performance. In the second lesson you'll learn how to measure the elements of performance that impact on customer service, after being shown how to differentiate between those that do and those that  more...

Essentials of Internal Consulting You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This  more...

Transitioning into a Project Management Role ...nt to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine your project management skills, but this course will prime you for the process of transitioning into a project management role. It will  more...

Project Procurement Management Simulation ...rate, and government property and facility monitoring. In your role as a PM, you will be focusing on the various aspects of procurement. The simulation is based on the SkillSoft series "Project Procurement Management" and includes links to the following courses: PROJ0601 and PROJ0602. This simulation is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third  more...

Participating Effectively in Business Meetings A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made  more...

International Communications Simulation In this simulation, you will be employed as a Divisional Merchandise Manager (DMM) of home audio and video electronics for Everson and Macombre, the parent company of two thriving retail chains one a department store, the other a members-only warehouse for bulk goods and specialty products. In your role as DMM, you will oversee the activities of a sizable buying staff and manage purchasing  more...

Managing Anger in the Workplace Simulation ...nd channel your energy into more constructive activities. Your role: As a Product Manager for the high-tech company SafeCom, deadlines on your current campaign are fast approaching. A rocky relationship with your coworker with whom you share responsibility for the campaign and an overworked boss with little time to mediate are both potential catalysts for an increase in your levels of anger and  more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...

Workplace Manager Workplace Attitudes This course describes your role, as a manager, in carrying out the company's legal responsibilities and policies relating to discrimination and harassment. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...

Financial Management - Accounting Fundamentals This course will provide a basic introduction to accounting terms and concepts and why they are important for you to understand even if your role in the firm is not financially oriented. You will see how these concepts are applied in everyday business situations through the simulations. Finally you will learn about financial statements and what they tell you about the firm.  more...