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Medical Secretary Certificate Program By increasing your skills you may increase your salary as a Medical Secretary. This program of study that takes up to 6 months to complete. All necessary materials needed to take this course are included.  more...

Medical Secretary Certificate Program with Typing Component By increasing your skills you may increase your salary as a Medical Secretary. This program of study that takes up to 6 months to complete. All necessary materials needed to take this course are included.  more...

Effective Presentations 3: Put Your Skills To The Test XEBEC: The final part of the Effective Presentations series concentrates on putting the presenter's skills to the test. From within a fictitious but very realistic simulation, they can evaluate their progress through each stage, choosing how to proceed in the most effective manner through to a successful outcome. Even highly experienced presenters can use this course to access, hone and perfect  more...

Training and Facilitation: Negotiation Skills MAXIM TRAINING The overall aim of this course is to improve your skills in concluding successful negotiations. That is, reaching agreements which both parties are committed to honour and which benefit your organisation.  more...

Leadership and Team Development: Managing Meetings MAXIM TRAINING Every single manager gets involved in meetings. For many, they take up a significant part of every working week. Many meetings are costly failures, achieving little more than frustration and de-motivation for those attending. Yet, successful meetings can achieve a tremendous amount and be one of the major driving forces in successful organisations. This course provides you with a  more...

Leadership and Team Development: Appraisal Interviewing MAXIM TRAINING Appraisal Interviewing is one of the key management techniques for evaluating and monitoring peoples' performance at work. Most organisations have their own formal appraisal interviewing system. This course supplies a comprehensive guide to developing your skills in appraisal interviewing whatever the formal system adopted by your organisation. The course looks at all aspects of  more...

Managing People: Motivating your Team If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. This course will help you understand what motivates members of your team. It will help you analyse how to work with each person to improve their performance and realise their  more...

Managing People : When to Coach ...led on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You'll find out how to spot coaching opportunities and decide when coaching can make the difference. You'll examine the role of coaching in implementing change, applying learning from training  more...

Managing People : Practical Coaching Situations ...led on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. In this course you'll investigate how you can use coaching in a variety of different situations: changing jobs, generating sales leads, time management and supervisory skills. You'll explore how  more...

Managing People : Selecting a Coaching Candidate ...led on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You may have someone in mind that you want to coach. In this course you'll use a set of questions to help you decide whether they're the best coaching candidate; whether you, the business and  more...

Managing People : Reviewing a Coaching Experience ...led on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. If you have recently coached a person the experience may have been positive or not so positive. In this course you'll examine a set of questions to help you decide whether this person was the  more...

Managing People : Your Coaching Style ...led on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. When you coach you'll adopt a particular coaching style: you'll use different behaviours, techniques and actions to help the person you're coaching to develop. This course summarises some  more...

Managing People : How to Coach If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching.  more...

One to One Training Learn how to be a successful one-to-one trainer This course shows you how to teach as a one-to-one trainer, passing on your skills and knowledge to someone new to the job. Rather than an in-depth look at training theory, we'll show you a range of simple techniques and give you some practical tips for an effective one-to-one training session. This involves guiding you through the whole training  more...

Selection Interviewing Learn how to conduct successful selection interviews Selection Interviewing is one of the key management techniques for evaluating whether a job applicant is suitable for the post on offer. This course supplies a comprehensive guide to developing your skills in selection interviewing no matter how your organisation goes about selecting staff. The course looks at all aspects of the selection  more...

Problem Solving Learn how to solve problems effectively No matter what job you do, or how senior a position you hold, one thing is certain - you will regularly be confronted with problems that have to be solved. This course will enable you to use a combination of analytical and creative skills to solve problems using a simple step by step process that can be used in any problem situation. By using a systematic  more...

Evaluating Internal Assignments So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

Evaluation and Review ...l consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you review any consulting project, bring about successful handoff to the client, and enable you to identify improvement opportunities to continue your own personal development. Anyone with some specialist knowledge and general management experience who  more...

Effective Business Meetings Simulation ... coordinator and a conference chair person, you will test your skills in a broad range of situations, running the gamut from materials procurement to conflict mediation. This simulation is based on the SkillSoft series Effective Business Meetings and includes links to the following courses: COMM0331, COMM0332 and COMM0333. Business professionals who want to develop effective facilitation  more...

An Essential Guide to Giving Feedback ...e. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process. Giving feedback is not always straightforward however, and so the final part of this course looks at barriers to giving feedback and strategies for dealing with situations where your  more...

Giving Feedback A Manager s Guide ...e. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process, detailing five logical steps. However, in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to cope with challenging  more...

Process Management Skills ... and stress management. This course will help you develop your skills at organizing and scheduling activities such as meetings, client conferences, and personnel reviews. Process Management Skills will also assist you in setting goals and accomplishing tasks in less time but with higher quality. Applying these important strategies will also help you lower stress in your day-to-day dealings,  more...

Advanced Administrative Support Simulation ...ace. If you take Maxine's advice and successfully improve your skills, you'll then try to establish a partnership with her. This will involve effectively pitching your partnership proposal. If she agrees to the proposal, you'll then have to implement the partnership plan. Also, as Maxine's partner, you'll need to represent her with confidence and authority when she's not in the office. This si  more...

Administrative Assistant Skills: Enhancing Your Skills ...Your Skills you will learn how to communicate effectively be a team player and encourage cooperation when you do not have formal authority over others. You will also learn how to project a professional image dress professionally and practice effective conflict resolution when dealing with difficult people. In addition you will learn how to manage change effectively develop a win-win solution  more...

Call Center: Inbound Customer Service In Call Center: Inbound Customer Service you will identify what challenges come from the situation the caller and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs.  more...

Change Management: Managing Change Change Management: Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization.  more...