V Tect - Dealing with Verbal Aggression
Difficult People
Training
Provided by Protectics Limited
The one day V Tect course shows you how to deal with verbal aggression both on the telephone and 'Face to Face'. Learn about the main causes of aggression. Learn and practise techniques that prevent aggression and help you to deal with aggressive people.
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V Tect - Dealing with Verbal Aggression
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About The Training Provider: Protectics Limited
Protectics Limited - Three of the greatest causes of staff turnover and sick leave are problems caused by people being subject to violence, aggression or stress. We work with organisations to train staff to manage and deal with thes challanges in an efficient manner, improving staff welfare and increasing productivity and profitability.
