V Tect - Dealing with Verbal Aggression
Difficult People
The one day V Tect course shows you how to deal with verbal aggression both on the telephone and 'Face to Face'. Learn about the main causes of aggression. Learn and practise techniques that prevent aggression and help you to deal with aggressive people.
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Training
Provided by Protectics Limited
- A asked: Please can you send me information on courses such as dealing with verbal aggression/ aggressive individuals. Thanks, Tony
- N asked: Please send me information on this course--times offered. Or, being on-line, can I take it as my schedule allows, what is the cost for this? I would be interested in on-line or home study.
- N asked: Hi I am a learning & devleoment Consultant looking for information and techniques to assist wpeople in managing aggressive customers over the phone. Could you please help me with this? Regards
V Tect - Dealing with Verbal Aggression
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About The Training Provider: Protectics Limited
Protectics Limited - Three of the greatest causes of staff turnover and sick leave are problems caused by people being subject to violence, aggression or stress. We work with organisations to train staff to manage and deal with thes challanges in an efficient manner, improving staff welfare and increasing productivity and profitability.
