Training Program Details
The Communication/Interpersonal Skills e- workbook is an ideal training guide for individuals or groups. It includes self-assessment quizzes and role-playing exercises. It will bring greater harmony and efficiency to the office by teaching managers and staff how to:
* Understand effective communication and identify barriers that prevent it
* Assess their own communication style
* Learn how their behavior affects others
* Choose words that are appropriate for each situation
* Use body language to help get their message across
* Learn how to give and receive constructive feedback
* Sharpen their listening skills
* Improve telephone skills
* Create an action plan to continue improving their interpersonal skills
* And much more!
Basic Learning Systems, Inc. - Since 1980, Basic Learning Systems, Inc.
has presented Professional Effectiveness Seminars, providing
professional, management, and organizational development services.
Combining education, motivation and innovation, our programs have
demonstrated proven success in such areas as:
creating new corporate visions of customer service at all levels
fostering the concept of quality improvement...