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Provided by: Basic Learning Systems, Inc.

Dealing with Difficult People

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  home  : Business and Management Skills  : Managing People  : Difficult People

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Every office has its difficult people bosses or staff members who may be good at their jobs but who tend to stir up conflicts, don t pull their weight, or just generally disrupt the smooth flow of operations. This workbook was designed to help your team learn how handle its difficult members.

This workbook introduces the main personality types and how to recognize and deal with them. It looks at the reasons why people behave badly, how to disagree without angering them, how to be an agent for change, and much more.

Training Avaliability and Delivery

study at homeThis course may be available for home-study
coursewareCourseware may be available for purchase
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Course Level:intermediate
Schedule:8 hours
Training Presented in:English

Related Keywords:  dealing with difficult people   commuincation skills 

Training Program Details


This e-book from Gloria Pincu M.A. will provide you with a thorough understanding of personality types and give you the practical skills to deal with them. You will learn how to:

* Disagree without antagonizing

* Diffuse explosive behavior

* Identify what makes people behave badly

* Assess your own behavioral style

* Become a catalyst for change


About Basic Learning Systems, Inc. - Training Provider

Basic Learning Systems, Inc. - Since 1980, Basic Learning Systems, Inc. has presented Professional Effectiveness Seminars, providing professional, management, and organizational development services. Combining education, motivation and innovation, our programs have demonstrated proven success in such areas as: creating new corporate visions of customer service at all levels fostering the concept of quality improvement...

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