Dealing with Difficult People

Difficult People

Basic Learning Systems
Every office has its difficult people bosses or staff members who may be good at their jobs but who tend to stir up conflicts, don t pull their weight, or just generally disrupt the smooth flow of operations. This workbook was designed to help your team learn how handle its difficult members.

This workbook introduces the main personality types and how to recognize and deal with them. It looks at the reasons why people behave badly, how to disagree without angering them, how to be an agent for change, and much more.
study at homeThis course may be available for home-study
coursewareCourseware may be available for purchase
Course Level:intermediate
Duration:8 hours
Training Presented in:English
Training Provided by Basic Learning Systems
  • G asked: Hi, Found this subject to be very interesting. Would like to know more about it. Thanks and Regards, --
  • J asked: I would like to take this seminar either on the web or in person. Pls advise. Thanks,
  • L asked: I have different personality types in my office one that I would describe as a good worker as long as its her way she tends to stir things up quietly of course just enough negativity to become poison in the office but at the same time she is the nicest person in the world (in her eyes) which makes her the biggest victim and me the worst monster.
  • S asked: On completion, will i be entitled to a certificate?
  • B asked: In the self-study e-workbook, is there a test or quiz that be checked by an adminstrator to ensure comprehension the participant? How do you verify completion the course? Thanks!
  • J asked: More information of courses on-line regarding this subject. Thank you. JCV
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  • R asked: I am ready to purchase this subject module and five others. Please contact me ASAP regarding how I sign up, obtain access to the programs and pay for the programs. I am interested in completing this training during the second week in June so I would appreciate a timely response. Thank you!
Dealing with Difficult People
This e-book from Gloria Pincu M.A. will provide you with a thorough understanding of personality types and give you the practical skills to deal with them. You will learn how to:

* Disagree without antagonizing

* Diffuse explosive behavior

* Identify what makes people behave badly

* Assess your own behavioral style

* Become a catalyst for change

About The Training Provider: Basic Learning Systems
Basic Learning Systems - Basic Learning Systems offers a wide variety of reasonably priced products and services that target your professional growth in soft skills areas. Our well-known, featured product is the Bull's Eye Business Writing Workbook. It has helped thousands worldwide to improve their skills and confidence levels, as well as add to their value as employees. We offer an optional six-week course to go...
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