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Provided by: Basic Learning Systems Telephone SkillsCustomer Service |
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Does your staff understand the basics of customer service? Do they know how to find out what customers really want when they phone for assistance? Do they know the right and wrong ways to handle difficult callers?
The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a better corporate image.
Phone interactions can have devastating effects on your company s image and customer retention figures. Since repeat customers spend on average 67 percent more, you want to be 100 percent certain every client is treated well!
The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a better corporate image.
Phone interactions can have devastating effects on your company s image and customer retention figures. Since repeat customers spend on average 67 percent more, you want to be 100 percent certain every client is treated well!
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Training
Provided by Basic Learning Systems
- T asked: How much does this coarse cost?
- B asked: Hi, Could you please suggest few games and activities I can add in my ILT- Telephone etiquettes for call hold and calltransfer , to make it interesting and interactive. regards, Banni
- asked: about telephone etiquette
- S asked: . how to give training programmes to telle callers. . tele callers selling skills tips . give training program material in Ms-power point slides.
- K asked: Is this available in the Barrie Ontario area, as an inhouse training workshop. How can I find out more.
- B asked: can you send me some materials on what are the procedures in mastering telaphone skills? thanks
- asked: Is there any fliers or reading material you can send to me to look through the different training materials/ classes you offer?
- M asked: Availability of for purchase?
- A asked: Please send infor via email/mail. No calls please. Thank you.
- A asked: I'm looking for course work or a class that one of our staff would be able to take in Seattle, Washington. She is young and lacks the knowledge or experience to make answering the phones a good skill. Please send me everything to do with this topic and/or a list of classes in our area.
Telephone Skills
With the help of worksheets and role-playing exercises, Gloria Pincu s Telephone Skills e-workbook will teach you:
* How to provide superior telephone customer service
* How to deal with difficult callers
* What customers really want from you
* How to assess and improve your voice quality
* Seven simple ways to improve your phone image today
* How to be a better listener
* And much more
* How to provide superior telephone customer service
* How to deal with difficult callers
* What customers really want from you
* How to assess and improve your voice quality
* Seven simple ways to improve your phone image today
* How to be a better listener
* And much more
About The Training Provider: Basic Learning Systems
Basic Learning Systems - Basic Learning Systems offers a wide variety of reasonably priced products and services that target your professional growth in soft skills areas. Our well-known, featured product is the Bull's Eye Business Writing Workbook. It has helped thousands worldwide to improve their skills and confidence levels, as well as add to their value as employees. We offer an optional six-week course to go...
