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Provided by: Basic Learning Systems, Inc.
Telephone SkillsClick here for more information or to take this course
Training Provided by Basic Learning Systems, Inc.Does your staff understand the basics of customer service? Do they know how to find out what customers really want when they phone for assistance? Do they know the right and wrong ways to handle difficult callers?The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a better corporate image. Phone interactions can have devastating effects on your company s image and customer retention figures. Since repeat customers spend on average 67 percent more, you want to be 100 percent certain every client is treated well! Training Avaliability and Delivery
Related Keywords: telephone skills communication skills Training Program DetailsWith the help of worksheets and role-playing exercises, Gloria Pincu s Telephone Skills e-workbook will teach you:
* How to provide superior telephone customer service * How to deal with difficult callers * What customers really want from you * How to assess and improve your voice quality * Seven simple ways to improve your phone image today * How to be a better listener * And much more About Basic Learning Systems, Inc. - Training Provider
Basic Learning Systems, Inc. - Since 1980, Basic Learning Systems, Inc.
has presented Professional Effectiveness Seminars, providing
professional, management, and organizational development services.
Combining education, motivation and innovation, our programs have
demonstrated proven success in such areas as:
creating new corporate visions of customer service at all levels
fostering the concept of quality improvement...
More Training from Basic Learning Systems, Inc.
Click here for more information or to take this course | ||||||||||||||||||||||||
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