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Provided by: Basic Learning Systems Customer Driven QualityCustomer Service |
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Training
Provided by Basic Learning Systems
Providing quality customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again.
Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle difficult customers, and how to probe for the answers they need to solve the problem.
Your customer service staff are the most important people in your organization. Train them well, treat them well, and the business will thrive.
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Customer Driven Quality
Using exercises, discussions and role playing, the Customer Driven Quality course teaches participants how to:
* Communicate with the customer in person and by phone
* Keep emotions cool while under pressure
* Give excellent service in tough situations
* Probe for information
* Avoid using words and phrases that can irritate a customer
* Develop an action plan to improve personal performance
* Communicate with the customer in person and by phone
* Keep emotions cool while under pressure
* Give excellent service in tough situations
* Probe for information
* Avoid using words and phrases that can irritate a customer
* Develop an action plan to improve personal performance
About The Training Provider: Basic Learning Systems
Basic Learning Systems - Basic Learning Systems offers a wide variety of reasonably priced products and services that target your professional growth in soft skills areas. Our well-known, featured product is the Bull's Eye Business Writing Workbook. It has helped thousands worldwide to improve their skills and confidence levels, as well as add to their value as employees. We offer an optional six-week course to go...
