Fundamentals of Supervision

This comprehensive two-day experiential training course is designed to introduce management employees to:
The roles and responsibilities of managers
Effective listening, coaching, training and feedback techniques including how to deal effectively with behavioral style differences
The best ways to plan, assign, manage and evaluate the work of those they supervise, i.e. how to control resources, set appropriate performance standards and ensure they are achieved
Techniques for motivating employees and building collaborative teams that engage in creative problem-solving
The key to how motivation, productivity, and morale relate to one another
Ways of recognizing and responding to common legal and ethical situations that may arise and thereby avoiding the pitfalls of living in a litigious society
Tactics for understanding and stimulating a diverse workforce
Their own leadership qualities, and how to develop them further
Tools and techniques for inspiring excellence in their employees

Participants will:
Describe how the role of manager differs from the role of individual contributor
Explore and discuss issues and challenges facing a new manager
Become aware of key management functions
Pick up implementation skills
Identify their own management style and diagnose their management strengths and weaknesses
Demonstrate skills in listening, assertion, giving feedback, managing performance, planning and organizing, problem solving, decision making, and time management
Learn how to handle conflict, anger and other strong reactions from employees, and reduce their own fear of conflict


In addition:
We will provide participants a sturdy three-ring binder in which to place workshop handouts including worksheets, inventories, assessments, checklists, case studies for discussion, forms for action planning, sample performance appraisals, federal laws, and a broad-based bibliography of useful and enlightening management resources.