Performance Management

At the completion of this workshop, the participant will be able to:
-Describe their personal communication style and how it impacts their ability to influence others.

-Identify five levels of leadership and characteristics associated with each level.

-Discuss various methods of building influence and credibility with employees and co-workers.

-Identify methods of behavioral analysis and discuss techniques of modifying antecedents and consequences that influence people practices.

-Describe their personal conflict management characteristics and desirable methods of resolving conflict.

-Identify the three stages of organizational conflict and describe five methods of managing conflict.

-Describe steps involved in developing an effective organizational change strategy and increase a more resilient workforce.

-Identify steps involved in becoming an effective organizational change agent.

Course Agenda

Each day will begin with registration at 8:30 AM. There will be a lunch break for one hour at noon.

Day One 8:30 AM 400 PM

Why This Horse Won t Drink

Colors of Success

Leadership in Health Care

Becoming A Positive Influence

Day Two 8:30 AM 4:00 PM

Behavioral Analysis

From the Frying Pan into the Fire (Conflict Management)

Walking Naked Through the Land of Uncertainty (Embracing Change)

Who Should Attend?
This workshop is for people whose success depends upon effective communication and influencing the performance of others.

Nurse Managers

Nurse Supervisors

Charge Nurses

EMS Directors

Paramedic Supervisors

Clinical Managers

Any healthcare employee who is responsible for supervising or managing those who directly serve patients.