Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ll get from using the methods and approach in this course. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
This course may be available for home-study
Courseware may be available for purchase
Self Directed
Contact Online Training Directory for more information
PIN code provided for this course allows unlimited on-line access for 90 days. This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs you’ll get from using the methods and approach in this course. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.
Outcomes:
Upon completion of this course, students will be able to: -- Know her customers. -- Conduct evaluations. -- Analyze and communicate results. -- Develop a customer focus. -- Provide extraordinary service. -- Create a customer friendly workplace. -- Implement a customer service program. -- Establish a customer service strategy. -- Recognize unspoken communication. -- Succeed in business. -- Know the market. -- Build business relationships. -- Take account of cultural expectations. -- Conduct effective meetings. -- Deal with diverse negotiating styles. -- Socialize with confidence. -- Fit in with social customs. -- Celebrate special days.
Assessment:
Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student`s discretion, should they desire to attempt to gain the Certificate of Completion.
Course Information (see above or below lessons, outlines, activities, etc.)
Strategy 1: KNOW Your Customers. Tip: Conduct evaluations. Evaluate customer satisfaction. Assess expectations. Listen to feedback. Tip: Analyze and communicate results. Assess needed changes. Communicate results to employees Respect Local Customs.
Contact Hours: 24
About Online Training Directory - Training Provider
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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