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Provided by: Online Training Directory Building Strong Customer RelationshipsCustomer Relationship Management |
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Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ™ll get from using the methods and approach in this course. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.
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Training
Provided by Online Training Directory
- C asked: -what are customers relationship skills in a seminar?
- L asked: When and where is the next session?
- C asked: Can I purchase this course?
- O asked: pls can i gain access to this training?
- S asked: Please provide more details.
- F asked: Hello, Please can you give me details on how this training is done online and other requirements from me. Regards,
- F asked: Is it only online that I can do this course? And if there is a physical training centre kindly provide location. I am presently residing in lagos, Nigeria. Thank you
- V asked: i want to know how i could do this program to proceed with a certifcate
- M asked: How do I go about taking this course?
- B asked: I need to improve my customer service skills and people skills. I am an unemployed Administrator. I can be reached by phone or email at com or --
- H asked: how much does the training cost? pls confirm it can be used for the trainer, and it is sent immediately online. Thank you.
- A asked: How do i register? What are the fees regarding all such trainings?
- O asked: I need all the course content available for home study on BUILDING STRONG CUSTOMER RELATIONSHIPS and would also like to know how I can get a certificate after using the home study option.
- B asked: may I get training class?
- A asked: Good day, I wonder if it will be possible for me to get a prospectus of any sort?
- R asked: info for on-line learning
- A asked: Is their a group rate.
- K asked: Is this an online programme? Who is the company organizing this training?
- O asked: how do i apply for this course online
- asked: How do I run this course?
- D asked: I would like to view a demo.
- P asked: What is the cost for the training
- S asked: I am looking for training for our organization. I would like training for a group.
- A asked: send me course details and fees
- D asked: Please let how much it will cost?
Building Strong Customer Relationships
Building Strong Customer Relationships
Full Description
Outcomes:
Assessment:
Course Information (see above or below lessons, outlines, activities, etc.)
Strategy 1: KNOW Your Customers. Tip: Conduct evaluations. Evaluate customer satisfaction. Assess expectations. Listen to feedback. Tip: Analyze and communicate results. Assess needed changes. Communicate results to employees Respect Local Customs.
| PIN code provided for this course allows unlimited on-line access for 90 days. This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs you’ll get from using the methods and approach in this course. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. |
| Upon completion of this course, students will be able to: -- Know her customers. -- Conduct evaluations. -- Analyze and communicate results. -- Develop a customer focus. -- Provide extraordinary service. -- Create a customer friendly workplace. -- Implement a customer service program. -- Establish a customer service strategy. -- Recognize unspoken communication. -- Succeed in business. -- Know the market. -- Build business relationships. -- Take account of cultural expectations. -- Conduct effective meetings. -- Deal with diverse negotiating styles. -- Socialize with confidence. -- Fit in with social customs. -- Celebrate special days. |
| Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student`s discretion, should they desire to attempt to gain the Certificate of Completion. |
Contact Hours: 24
About The Training Provider: Online Training Directory
Online Training Directory - JER Online (JER Group, Inc.) lists over 1000 , cost affordable, non-credit Courses and Certificates in its own proprietary online catalog. We are always adding "more courses...all the time " to a growing inventory.
The courses and certificates that comprise JER Online s course catalog are developed by (1) JER Online, (2) a growing number of accredited .edu partners and by (3) corporate...
