Course description -- This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties, and following through for complete resolution. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
This course may be available for home-study
Courseware may be available for purchase
Self Directed
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Upon completion of this course, students will be able to: -- Assess the climate. -- Understand the issues. -- Determine his role in resolving the conflict. -- Measure costs and rewards. -- Set the stage. -- Neutralize the situation. -- Gather information. -- Define the conflict clearly. -- Broker a resolution. -- Promote a win/win scenario. -- Obtain a commitment. -- Follow up on the resolution. -- Encourage mutual respect. -- End on a positive note.
Assessment:
Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student's discretion, should they desire to attempt to gain the Certificate of Completion.
Course Information (see above or below lessons, outlines, activities, etc.)
Strategy 1: ASSESS the Climate Tip: Understand the issues. Determine the root cause of conflict. Identify all parties involved. Tip: Determine your role. Clarify your relationship. Determine if you are the best person to mediate. Obtain agreement.
Contact Hours: 24
About Online Training Directory - Training Provider
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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