|
|
Dealing with Difficult Customers
Customer Service
|
 |
- R asked: how do i start this course
- S asked: I work with a utility company in that is currently looking to train customer service staff in customer service, leadership, internal relations, and motivational skills. Kindly email me particulars for customer service related courses including time-frame, course outline, credit hours and cost. Also, kindly inform on certification options available. Your assistance will be greatly appreciated. Best regards,
- F asked: How much is this course? Are there any video for people to watch which will help them to become more sensitive to sick people.
- J asked: I would like to have the assessments and activities for "Dealing with difficult customers" module
- F asked: how to deal with difficult customer effectively?
- J asked: Can you email me the price of this course and when it will be available?
- M asked: a in hurry guest
- Z asked: I am studying customer service and i am doing an assignment on customer service i have to design a training programme on customer service my area i chose was a training programme on dealing with awkard customers. if you u could give me information and guidelines i would appreciate it Thank you
- R asked: how to deal with Difficult Customers ?
- M asked: Course cost and accredited
- E asked: I would like to know how much this course will cost as it will be paid for by my workplace. Thanks,
- R asked: how to train people to deal with customers
- C asked: I want to take this course. Please contact me --.
- C asked: Is this course availiable on CD or DVD ROM, and if so, what is the total cost?
- O asked: please do you have an interactive presentation slide on dealing with difficult customers
- J asked: how to handle an irrate customer
- D asked: I am interested in taking a class for "Dealing With Difficult Customers" is there a website I would need to go to for testing, or do I need to order some type of software?
- K asked: What is the cost of this training?
- W asked: Would you offer this training session in person at our location? What are your price range for a morning and afternoon hours sessions? for a total of - people. You may contact me at -- ext Thank you, HR Temp WESA/ EVMWD
- B asked: How many courses can I see at one time?
- M asked: I have a customer service rep that I would like to go to a day workshop on customer service training. I just started looking at options and found you guys on google. We are located in Brea, CA. We dona ™t have a large budget for this, and wanted to see what you have available. Thank you.
- T asked: Hi, could I get some details on this course - cost, etc. Thanks Thomas Friar
- R asked: How to train your customer service representatives to respond to any situation with caring, understanding customer service.
- M asked: what to do with dealing difficult customers? aside from asking them to calm down and of course calm yourself, do u have to tranfer them right away to ur supervisor or your team leader?
- M asked: Hi, We had few questions regarding the training for "dealing with difficult customers" How much does the training cost per employee? How many hours to complete training? How do we make payments? Thank You
Dealing with Difficult Customers
Dealing with Difficult Customers
| PIN code provided for this course allows unlimited on-line access for 90 days. Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.
|
|
Upon completion of this course, students will be able to: -- Understand your difficult customer. -- Look at the customer with new eyes. -- Adopt the customer’s perspective. -- Identify what the customer really wants. -- Respond to the customer. -- Earn the customers confidence. -- Manage your emotions. -- Deal with the customer’s emotions. -- Communicate effectively. -- Develop win-win solutions. -- Secure future business. -- Follow through on resolution and prevention. -- Build a lasting relationship. |
|
Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student's discretion, should they desire to attempt to gain the Certificate of Completion.
|
Course Information (see above or below lessons, outlines, activities, etc.)
Strategy 1: UNDERSTAND Your Difficult Customer. Tip: Look at the customer with new eyes. Redefine "difficult." Recognize the value of "difficult" customers. Tip: Adopt the customer's perspective. Avoid assuming what the customer knows.
Contact Hours: 24
About The Training Provider: Online Training Directory
Online Training Directory - JER Online (JER Group, Inc.) lists over 1000 , cost affordable, non-credit Courses and Certificates in its own proprietary online catalog. We are always adding "more courses...all the time " to a growing inventory.
The courses and certificates that comprise JER Online s course catalog are developed by (1) JER Online, (2) a growing number of accredited .edu partners and by (3) corporate...
|
Want to Sell More development training?
|
