Dealing With Violence In The Workplace
Workplace Conflict/Violence
Training
Provided by Online Training Directory
Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal skills to diffuse dangerous situations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.
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Dealing With Violence In The Workplace
Dealing With Violence In The Workplace
Outcomes:
Assessment:
Course Information (see above or below lessons, outlines, activities, etc.)
Strategy 1: DEFINE Workplace Violence. Tip: Understand the parameters of violence. Understand the term "workplace violence". Notice abnormal behavior. Identify unacceptable behavior. Tip: Know the causes. Detect substance abuse.
| Upon completion of this course, students will be able to: -- Define workplace violence. -- Understand the parameters of violence. -- Know the causes. -- Watch for early warning signs. -- Reduce risk. -- Recognize organizational contributors. -- Develop preventative measures. -- Implement a prevention plan. -- Train all employees. -- Manage potentially violent situations. -- Deal with disruptive behavior. -- Defuse violent situations. -- Activate a violence response plan. |
| Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student's discretion, should they desire to attempt to gain the Certificate of Completion. |
Contact Hours: 24
About The Training Provider: Online Training Directory
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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