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How To Master Customer Service
Customer Service
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- J asked: I wouldlike pricing on this certificate....I would want to take this and maybe other classes to help me land a job as a customer service rep... Thank you
- D asked: Course modules listing and cost please for individuals taking course one at a time self paced.
- K asked: please send info on the above subject.
- L asked: What is the cost? How long (approximately) does it take?
- C asked: ) how exactly do i enroll into this program ) how long does it take ) do i get some kind of certificate that differentiates me from everyone else who haven't taken the program? ) how much does it cost?
- B asked: I would like to know the cost per person for this training course. Also, how long on average it takes to complete. Thanks
- A asked: Is there any material available that I can purchase and do the training in my office?
- L asked: how to i begin the classes?
- S asked: What is the cost of this online training? Does it come in a link or a powerpoint presentation?
- N asked: Can you please send me more info on this?
- J asked: What is the cost for this class?
- asked: I would like to know about the cost to undertake this course. Thank you very much. Julio CAlado
- C asked: What are the cost of these courses.
- K asked: Hi there i need toknow how much is the course? am i allowed to use the ceritificate on my cv? how long does it take to finish the course? how much support will i get to complete the course?
- asked: How much does this program cost? Pat
- C asked: How much does it cost?
- K asked: I am interested in Customer Service Classes. Do you have any avaible in Phoenix Arizona or would I need to take them online and what is the price of the "How To Master Customer Service"? I belive this class is online. Thanks
- M asked: how to become an effective customer service representative?
- A asked: hello,i am from jamaica i am so much interesting in the field of becoming a customer service rep.i would like to do a course in this specific area. in which it entails i need to do all course.thank you .
- L asked: how do i master customer services job in a courier industry?
- B asked: Our front counter person, telephone answering, etc. needs a little polishing.
- M asked: Need classes on Help Desk Management as well as Help Desk reports.
- R asked: what is the course fee?
- V asked: I would like to have more information about your customer service related courses.
- J asked: Hi Dear attention: I interesting with this course," how to master customer Service, so may I ewquest some infomater, I willing to elearning , I have my own computer system at home, I would like to know what the cost of the tuition please, thanks, somehow please e-mial me,
How To Master Customer Service
How To Master Customer Service
| PIN code provided for this course allows unlimited on-line access for 90 days. Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer service—developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very important, difficult customers. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.
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Upon completion of this course, students will be able to: -- Build customer relationships -- Handle difficult customers -- Use effective phone skills |
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Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student`s discretion, should they desire to attempt to gain the Certificate of Completion.
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Course Information (see above or below lessons, outlines, activities, etc.)
Building Strong Customer Relationships Strategy 1: KNOW Your Customers. Tip: Conduct evaluations. Evaluate customer satisfaction. Assess expectations. Listen to feedback. Tip: Analyze and communicate results. Assess needed changes. Communicate results.
Contact Hours: 24
About The Training Provider: Online Training Directory
Online Training Directory - JER Online (JER Group, Inc.) lists over 1000 , cost affordable, non-credit Courses and Certificates in its own proprietary online catalog. We are always adding "more courses...all the time " to a growing inventory.
The courses and certificates that comprise JER Online s course catalog are developed by (1) JER Online, (2) a growing number of accredited .edu partners and by (3) corporate...
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