Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships. It will also help you identify the needs of both parties and the best manner for solving the disagreement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
This course may be available for home-study
Courseware may be available for purchase
Self Directed
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PIN code provided for this course allows unlimited on-line access for 90 days. Conflict comes in all forms—from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships. It will also help you identify the needs of both parties and the best manner for solving the disagreement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.
Outcomes:
Upon completion of this course, students will be able to: -- Understand the principles and styles. -- Follow the guiding principles. -- Support his position with a firm style. -- Create equality with a neutral style. -- Build trust with a flexible style. -- Apply the four-phase process. -- Explore the disagreement. -- Plan for resolution. -- Prepare to solve it. -- Implement a plan. -- Refine his skills. -- Apply the styles strategically. -- Fine-tune his plan.
Assessment:
Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student's discretion, should they desire to attempt to gain the Certificate of Completion.
Course Information (see above or below lessons, outlines, activities, etc.)
Strategy 1: UNDERSTAND the Principles and Styles Tip#1 Follow the guiding principles. Preserve dignity and respect. Listen with empathy. Find common ground. Honor diversity. Convert styles to strategies. Tip # 2: Support your position with a firm style.
Contact Hours: 24
About Online Training Directory - Training Provider
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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