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Provided by: Online Training Directory Managing DisagreementManaging People |
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Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships. It will also help you identify the needs of both parties and the best manner for solving the disagreement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.
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Training
Provided by Online Training Directory
- S asked: I would like to have employees do this online training. When is it available and how much is the course.
- A asked: Please provide quotation.
- L asked: What would a salesmanager do if his/ her boss wants him to oversell their customers?
- K asked: I would like training information on conflict resolution for a new supervisor.
- V asked: I need more information about this course, the cost, the period of time, total hours to receive it, and if i could take it on line. Thanks
Managing Disagreement
Managing Disagreement
Full Description
Outcomes:
Assessment:
Course Information (see above or below lessons, outlines, activities, etc.)
Strategy 1: UNDERSTAND the Principles and Styles Tip#1 Follow the guiding principles. Preserve dignity and respect. Listen with empathy. Find common ground. Honor diversity. Convert styles to strategies. Tip # 2: Support your position with a firm style.
| PIN code provided for this course allows unlimited on-line access for 90 days. Conflict comes in all forms—from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships. It will also help you identify the needs of both parties and the best manner for solving the disagreement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. |
| Upon completion of this course, students will be able to: -- Understand the principles and styles. -- Follow the guiding principles. -- Support his position with a firm style. -- Create equality with a neutral style. -- Build trust with a flexible style. -- Apply the four-phase process. -- Explore the disagreement. -- Plan for resolution. -- Prepare to solve it. -- Implement a plan. -- Refine his skills. -- Apply the styles strategically. -- Fine-tune his plan. |
| Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student's discretion, should they desire to attempt to gain the Certificate of Completion. |
Contact Hours: 24
About The Training Provider: Online Training Directory
Online Training Directory - JER Online (JER Group, Inc.) lists over 1000 , cost affordable, non-credit Courses and Certificates in its own proprietary online catalog. We are always adding "more courses...all the time " to a growing inventory.
The courses and certificates that comprise JER Online s course catalog are developed by (1) JER Online, (2) a growing number of accredited .edu partners and by (3) corporate...
