Telephone Sales Skills
Telephone Techniques
Training
Provided by Online Training Directory
Course description -- This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.
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Telephone Sales Skills
Telephone Sales Skills
Outcomes:
Assessment:
Course Information (see above or below lessons, outlines, activities, etc.)
Strategy 1: PREPARE to Make the Call. Tip: Know your product in target market. Understand benefits and needs. Identify your competition. Prepare to answer objections. Tip: Overcome gravity. Choose the best time to make calls. Create a phone script.
| Upon completion of this course, students will be able to: -- Prepare to make the call. -- Know his product in the target market. -- Overcome gravity. -- Realize core dynamics of telephone sales. -- Perfect a solid skill set. -- Move from preparing to doing. -- Pick up the telephone. -- Proceed with the presentation. -- Close the sale. -- Determine the buyer’s interest level. -- Determine her stage in the sales process. -- Overcome objections. -- Finish the paperwork. |
| Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student's discretion, should they desire to attempt to gain the Certificate of Completion. |
Contact Hours: 24
About The Training Provider: Online Training Directory
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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