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Provided by: Online Training Directory Telephone Sales SkillsTelephone Techniques |
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Course description -- This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.
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Training
Provided by Online Training Directory
- T asked: Can you please send me some information?
- R asked: I would like to have a total training on the topic Telephone Sales Skills with presentations which can help me selling over the phone.
- A asked: I work in Make-up. I answer the phones and have to sell to the people who shopping around to other shops. would this class help?
- D asked: to know abot more details
- A asked: I work for the Diabetes division of and am responsible for inside and outside sales colleagues.
- M asked: I need to start this course Immediately
- M asked: Cost of this program please.
- K asked: Hi, Can you please tell how to join to the telesale course?
- M asked: I want to know when I call customers that they accept and make the meeting with me without saying no.
- J asked: wanting to find out more about the programme thankyou
- B asked: Where is this training course located?
- K asked: We are explore some tutorial options for telephone sales
- F asked: We are a small seafood-import company and % of our sales are through the phone. I am interesed in the Telephone sales Skills training you are offering for one of my salesman. Thank you.
Telephone Sales Skills
Telephone Sales Skills
Outcomes:
Assessment:
Course Information (see above or below lessons, outlines, activities, etc.)
Strategy 1: PREPARE to Make the Call. Tip: Know your product in target market. Understand benefits and needs. Identify your competition. Prepare to answer objections. Tip: Overcome gravity. Choose the best time to make calls. Create a phone script.
| Upon completion of this course, students will be able to: -- Prepare to make the call. -- Know his product in the target market. -- Overcome gravity. -- Realize core dynamics of telephone sales. -- Perfect a solid skill set. -- Move from preparing to doing. -- Pick up the telephone. -- Proceed with the presentation. -- Close the sale. -- Determine the buyer’s interest level. -- Determine her stage in the sales process. -- Overcome objections. -- Finish the paperwork. |
| Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student's discretion, should they desire to attempt to gain the Certificate of Completion. |
Contact Hours: 24
About The Training Provider: Online Training Directory
Online Training Directory - JER Online (JER Group, Inc.) lists over 1000 , cost affordable, non-credit Courses and Certificates in its own proprietary online catalog. We are always adding "more courses...all the time " to a growing inventory.
The courses and certificates that comprise JER Online s course catalog are developed by (1) JER Online, (2) a growing number of accredited .edu partners and by (3) corporate...
