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Telephone Skills for Quality Customer Service
Call Center Training
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- S asked: how many months will the training be?
- A asked: how can i start talking with a client?
- B asked: Please would you provide details on the duration of the learning module, the cost per seat and whether there is a free trial available for viewing prior to selection. Thank you
- G asked: Can you send me information and price for this online course?
- A asked: What is required because I kept well in customer service
- S asked: signing up to online call center training
- B asked: How do I obtain this training? I would like it for Customer Service week between / and / Thank you,
- A asked: Do yuo provide complete spoken english training with call center training .
- E asked: I would like more information in regards to the Online Training Directory.
- C asked: Would like to learn ore info
- E asked: how much po call center agent training? member po ako ng MCGI. thank u po
- S asked: Can I please get some cost information for this course?
- K asked: Dera Sir/ Madam, i would like to know if can participate in that seminar. Im from Greece and i will come in Ny on August (-). So, i would like to know the cost and the dates for August(if there are any).I cant find that info in your site. I would appreciate if you help me. Thank you!
- J asked: Would like to get more details e. g. pricing, time it takes, payment by master card. How do you guarantee safety of such money transfer? Kind regards, Janita Ferentinos
- R asked: I really need help with my communication skills, please send me a brochure via e-mail. Thank You.
- S asked: I would like to know what is offered in the way of training for my customer support/ help desk to assist them in better call management.
- D asked: Good Afternoon, I am interested in learning more information about pricing and time frame of your class. I am looking to implement a beginner's phone training program at our call center. Sincerely, Phonak LLC Quality Auditor CS Ph: --- Fax: ---
- B asked: Dear Sir or Madam, My company, a size of , is looking for a quality education program for telephone customer service. I would like to grasp the total cost of your program. I look forward to hearing from you soon. Thank you in advance. Regards, . H
- H asked: Hi: I am searching for on-line training for a client on Basic call handling techniques for a call center. Do you have a product I can demo? Looking to get this up and running in a very short time frame. Thanks Senior Consultant
- D asked: about the training..am i going to have training if im going to apply in a call center.
- K asked: what are the skills that one needs to exhibit as a good customer care officer in a telecommunication firm?
- asked: hi, this is ravinder. All I want to know is how do I get into this online training course
- asked: hi I am Interesting to apply for a job in a call center here in Costa Rica, I just want to have the training course, thank you.
- D asked: when can I get started
- E asked: HOW LONG IS THE ONLINE TRAINING FOR TELEPHONE SKILLS FOR QUALITY CUSTOMERS SERVICE AND WHAT EQUIPMENT WILL I NEED?
Telephone Skills for Quality Customer Service
Telephone Skills for Quality Customer Service
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Upon completion of this course, students will be able to: -- Use proper telephone skills -- Understand the equipment. -- Manage his voice and diction. -- Take appropriate messages. -- Make successful outbound calls. -- Manage the discussion -- Listen to the customer. -- Create a win/win situation. -- Handle the different caller behaviors. -- Focus on customer satisfaction -- Develop a positive attitude. -- Find out what the customer wants. -- Manage customer perceptions. |
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Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student's discretion, should they desire to attempt to gain the Certificate of Completion.
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Course Information (see above or below lessons, outlines, activities, etc.)
Strategy 1: USE Proper Telephone Skills Tip #1 Understand your equipment. Handle the telephone. Understand voicemail. Send a professional fax. Use e-mail appropriately. Set up a conference call. Tip #2 Manage your voice and diction. Use your best voice.
Contact Hours: 24
About The Training Provider: Online Training Directory
Online Training Directory - JER Online (JER Group, Inc.) lists over 1000 , cost affordable, non-credit Courses and Certificates in its own proprietary online catalog. We are always adding "more courses...all the time " to a growing inventory.
The courses and certificates that comprise JER Online s course catalog are developed by (1) JER Online, (2) a growing number of accredited .edu partners and by (3) corporate...
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Do you offer development training?
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