Effective client reading requires careful observation and listening skills. At the core of an effective sales relationship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today’s buyers expect you to show you care, to pay attention to their unique needs and to help them to buy rather than leaving them feel like they were sold. Big difference. As product differentiation becomes more difficult, what people base their decision on is the added value of the relationship and the service during and after the buying experience. By adopting this attitude and putting it into your selling style, you’ll have customers coming back and referring others to you.
Outcomes:
Among the key points are: + 4 behavioral styles of buying; + the 3 main language patterns of visual, auditory and kinesthetic; + pacing and attending to the language pattern you detect; + how to position benefits instead of features when handling objections; and + how to actively listen.
Assessment:
A short assessment will determine your understanding of the points covered.
Course Information (see above or below lessons, outlines, activities, etc.)
This course has 5 sessions.
Contact Hours: 5
About Online Training Directory - Training Provider
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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