How to Serve Your Customer
Customer Service
Training
Provided by Online Training Directory
This course looks at increasing customer service levels.
This course explores how to create better customer service in a variety of atmospheres and locations.
The course works for the beginning worker or management level.
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How to Serve Your Customer
Outcomes
Assessment consists of several essay style questions where the student analyzes customer service situations and how to improve them based on ideas learned in the course.
Assessment
Outcomes include: 1. Student will be able to identify their own weak customer service areas. 2. Student will identify what they see as weak customer service. 3. Student will learn ways to improve their customer service level. 4. Student will learn ways to improve their communication level.
Week 1
Week 2
Week 3
Week 4
In week 1, students explore their own good and bad customer experiences. They will look at what worked and what did not work for them in their own experiences.
In week 2, students will identify their own customer service areas that need improvement.
In week 3, students will learn ways to improve their customer service and communication levels.
In week 4, students will complete several exercises exploring analysis of customer service situations including how they would handle the situation and what improvement is needed.
Contact Hours: 12
Assessment consists of several essay style questions where the student analyzes customer service situations and how to improve them based on ideas learned in the course.
Assessment
Outcomes include: 1. Student will be able to identify their own weak customer service areas. 2. Student will identify what they see as weak customer service. 3. Student will learn ways to improve their customer service level. 4. Student will learn ways to improve their communication level.
Week 1
Week 2
Week 3
Week 4
In week 1, students explore their own good and bad customer experiences. They will look at what worked and what did not work for them in their own experiences.
In week 2, students will identify their own customer service areas that need improvement.
In week 3, students will learn ways to improve their customer service and communication levels.
In week 4, students will complete several exercises exploring analysis of customer service situations including how they would handle the situation and what improvement is needed.
Contact Hours: 12
About The Training Provider: Online Training Directory
Online Training Directory - Workforce and Continuing Ed online courses are offered at basic, intermediate and advanced levels. Going beyond basic training provides a deeper and more educationally rewarding learning experience, especially for students who wish to advance careers or initiate new ones. For the general lifelong learner we continue to offer "fun to learn" single, stand-alone courses.
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