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Provided by: Online Training Directory Customer Relationship Management CRM -Part 2Customer Relationship Management |
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DISCONTINUED--Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile.
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Training
Provided by Online Training Directory
- T asked: i need information on the course outline, registration process, modules, procedure and the cost.
- A asked: for how much would i get the handouts of this topic
- R asked: Hi i am an HR graduate and persuing (DLP) MBA in mumbai and wanted to enter the CRM part too so please provide me information regarding In mumbai which institutions will provide the CRM course in with what kind of fees structure.
- N asked: i want to take a course in crm .how can i do it by your website? i need all the information about it, as how to inroll, course discription ,duration of course, examination of the course etc. thanks
- J asked: i need a courses about how to use CRM program and how to install it .. thx alot
- S asked: I want to do a professional course in CRM, how you can help me? My contact numbe +-. Kindly contact please.
- B asked: Kindly provide me with the full information regarding the above courses
- R asked: CRM IN INSURANCE
- L asked: how much can i pay for ths course and duration is expectations
- D asked: Hi! I'm interested in your CRM certification course. Please send me info/price/schedule -- -David
- D asked: I am looking for some information on Priority Management training on Customer Service. I am not sure if this is the right course or if you could recommend one for me. Please let me know. Thank you.
- S asked: tell me please what is the cost of certification? and also what is the value the certificate is having with respect to recognization og the certification body.
- C asked: Im interested in the CRM course, could you please let me know when the course start and the cost. Thank you.
- C asked: please send (email) me information on CRM certification/courses.
- C asked: please send (email) me information on CRM certification/courses.
- M asked: Need training for myself and need details for class and pricing, etc.
- M asked: Can you please send me the prices for the courses. Thanks Mike
- H asked: how do i start
- M asked: I see part I and part II but I do not see Part III of the certification program ....Are you still offering part III?
- K asked: Would like to have a proper guidance for taking up the course & also expecting you to provide answers for my questions? ) I have + years of experience in Marketing ) Any specific skills are required? ) I have a background of MBA in marketing ) Presently, i am into Account Management, meeting various customers ) How will course help me in terms of my future career? ) What type of support will be provided by you for further enhancement into my career? ) Do i have to get into to development of CRM or into which areas? Kindly let me know.
- H asked: Dear sir I'd like to buy the material of the course without attending it. is that posible and how?
Customer Relationship Management CRM -Part 2
Customer Relationship Management (CRM)-Part 2
Full Description
Outcomes:
Assessment:
Week 1
This course is being updated. Check back in a week. 6/7/06
Week 2
This course is being updated. Check back in a week. 6/7/06
Week 3
This course is being updated. Check back in a week. 6/7/06
Week 4
This course is being updated. Check back in a week. 6/7/06
Week 5
This course is being updated. Check back in a week. 6/7/06
Week 6
This course is being updated. Check back in a week. 6/7/06
| The Advanced CRM course builds on your knowledge of CRM fundamentals and takes you beyond an overview. You will learn how to articulate a viable CRM plan for your enterprise and assess your corporate CRM needs thus generating value addition for your company. Also learn how to transform and expand surface-level customer service into a vibrant and productive relationship management value proposition. The course will also help you develop a better understanding of CRM`s role in ebusiness, often referred to as eCRM. You will also examine preferred methods of processing and integrating high-volume CRM data to enhance your understanding of who your customers are and why they are so important today. Other issues the course will concentrate on include data mining strategies, predicting customer behavior using CRM and applying CRM concepts to effective business decision-making. This Advanced-level course on CRM will teach you how to intelligently implement CRM across the enterprise. The course can be taken independently or as a part of the two-course Certificate of Completion Program in Customer Relationships Management. Who should take the course:
Course Materials and other Support: Although no textbook will be used for the course, a liberal amount of course and test preparation materials will be regularly emailed to you. The Course Bulletin-- a short online newsletter will list both printed and web resources to improve your understanding of CRM as it relates to today`s demanding customer environment and a productivity-oriented workplace. |
Once you complete the course you will be able to:
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Assessment will be conducted on the basis of two multiple choice quizzes and an end-of-term project report which will be due by the end of the fifth week of the course. |
Contact Hours: 24
About The Training Provider: Online Training Directory
Online Training Directory - JER Online (JER Group, Inc.) lists over 1000 , cost affordable, non-credit Courses and Certificates in its own proprietary online catalog. We are always adding "more courses...all the time " to a growing inventory.
The courses and certificates that comprise JER Online s course catalog are developed by (1) JER Online, (2) a growing number of accredited .edu partners and by (3) corporate...
