Master s Specialist Workshop Technical Documentation Quality Management Modules 7-9
Writing Skills
Training
Provided by Online Training Directory
Study of all phases of documentation project management, focusing on plans and models of publications management.
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Master s Specialist Workshop Technical Documentation Quality Management Modules 7-9
Master's Specialist Workshop: Technical Documentation Quality Management (Modules 7-9)
Full Description
Outcomes:
Assessment:
Week 1
Module 7: Managing for Quality-An Introduction and Models for Publications Project Management
Managing for Quality-Introduction to Publications Project Management
Week 2
Module 7: Managing for Quality-An Introduction and Models for Publications Project Management
Managing for Quality-The Publications-Development Life Cycle
Week 3
Module 7: Managing for Quality-An Introduction and Models for Publications Project Management
Managing for Quality-Process-Maturity Model for Publications Organizations and the Roles of the Project Manager
Week 4
Module 8: Starting the Project, Establishing the Specifics, and Keeping the Project Running
Managing for Quality-Information Planning
Week 5
Module 8: Starting the Project, Establishing the Specifics, and Keeping the Project Running
Managing for Quality-Content Specification
Week 6
Module 8: Starting the Project, Establishing the Specifics, and Keeping the Project Running
Managing for Qualit6y-Implementation
Week 7
Module 9 (Practicum): Managing the Production Phase; Evaluating the Project (required for the certificate)
Managing for Quality-Managing the Production Phase
Week 8
Module 9 (Practicum): Managing the Production Phase; Evaluating the Project (required for the certificate)
Managing for Quality-Evaluating the Project
Week 9
Module 9 (Practicum): Managing the Production Phase; Evaluating the Project (required for the certificate)
Week 9 Review of Managing for Quality-Models, Planning, Specification, Implementation, Managing, and Evaluating
Assessment: Portfolio 9: Create a model for managing and evaluating a publications project
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SAMPLE LESSON WEEKS 1 & 2
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Chapters 1 and 2:
In these two chapters, you learn the value that publications management brings to the quality of your publications and you learn a model of the publications-development life cycle.
You learn how setting standards for your technical publications based upon the best practices currently available in your industry. You learn that highly skilled, well-trained and experienced technical communicators are as asset to any publications organization but that alone they cannot assure consistent quality. You learn that to the skilled communicator you must add carefully selected tools that ensure that productivity is not sacrificed and that quality is genuinely enhanced.
You learn the five phases of the publications-development life cycle:
1) Information planning (10%)
2) Content specification (20%)
3) Implementation (50%)
4) Production (19%)
5) Evaluation (1%)
To demonstrate your mastery of the concepts in chapters 1 and 2, select a publications project that you know about in your own organization or in a friend’s organization and describe how you would go about developing a Project Plan for it. Describe how you would pursue the following activities related to Phase 1 of the publications-development life cycle (see pp. 30-32, Figure 2.2):
1) Develop a Project Plan
a. Estimate of scope
b. Estimate of hours
c. Estimate of required resources
d. Preliminary milestone schedule
e. Plan for translation
f. Plan for production
2) Acquire resources
a. Bring writers, editors, illustrators, production specialists, and others onto your team
b. Acquire the tools needed for the project
3) Gather information
a. Develop a user profile
b. Conduct a high-level task analysis
c. Understand the plans for the product development
d. Understand the plans for marketing the product
e. Establish usability goals
4) Write the information plan
a. Describe the users
b. Describe the high-level tasks
c. Describe the product
d. Describe the marketing plan
e. State the usability goals
f. Outline the design implication
g. Create a user/task matrix
h. Create a media plan
5) Edit the information plan for content and persuasiveness
6) Participate in the reviews of the information plan
7) Revise the information plan as needed
8) Conduct early paper-and-pencil tests of library designs
9) Conduct tests of previous and competitive products and publications
10) Test index ideas
Submit your analysis in a memorandum report addressed to your instructor.
Deadline: 14 days from the date of this assignment.
| The course considers managing for quality, including models for publications development, organization, planning, implementing, managing, and evaluating publications project management. Specifically, the course will consider the following: 1. A process model for publication management (Module 7) 2. Models for publications-development life cycle and publications organizations (Module 7) 3. The information planning phase (Module 8) 4. The content-specification phase (Module 8) 5. The implementation phase (Module 8) 6. The production phase (Module 9) 7. The evaluation phase (Module 9) Students must have completed Introduction to Technical Writing for Industry (JER 233) and Intermediate Technical Writing (JER 234), and Advanced Technical Writing (JER 235) or their equivalent. [Note: the three courses mentioned above are those required for the Certificate in Technical Writing, JER 900.] If you have the equivalent, you must furnish evidence to the instructor of the equivalency by providing a written proposal that explains how you qualify for this study. Required Textbook: Hackos, JoAnn T. (1994). Managing Your Documentation Projects. New York: John Wiley & Sons, Inc. [ISBN: 0-471-59099-1]. Managing Your Documentation Projects
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Upon successful completion of this course, you will be able to 1. Define quality management in publications project development (module 7) 2. Construct models of publications-development life cycle and publications organization (module 7) 3. Create information plans and content specifications (module 8) 4. Implement publications projects (module 8) 5. Manage production processes (module 9) 6. Evaluate project successes and failures (module 9) |
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You must submit a portfolio for each module that you take as follows: Module 7, Portfolio 7: Document 1: Develop a model for a publications-development life cycle Module 8, Portfolio 8: Document 1: Create an information, specification, and implementation plan for a publications project Module 9 (Practicum) Portfolio 9 (required for the certificate): Document 1: Create a model for managing and evaluating a publications project Each module consists of a series of assignments leading toward the preparation and submission of a portfolio of work, including analyses, illustration, preparation, and delivery of targeted documents. In addition, there will be weekly exercises and preparatory work. There will be no final examination; the portfolio will serve as the final examination. |
Managing for Quality-Introduction to Publications Project Management
Managing for Quality-The Publications-Development Life Cycle
Managing for Quality-Process-Maturity Model for Publications Organizations and the Roles of the Project Manager
Managing for Quality-Information Planning
Managing for Quality-Content Specification
Managing for Qualit6y-Implementation
Managing for Quality-Managing the Production Phase
Managing for Quality-Evaluating the Project
Week 9 Review of Managing for Quality-Models, Planning, Specification, Implementation, Managing, and Evaluating
Assessment: Portfolio 9: Create a model for managing and evaluating a publications project
~~~~~~~~~~~~~~~~~~~~~~~~~
SAMPLE LESSON WEEKS 1 & 2
~~~~~~~~~~~~~~~~~~~~~~~~~
Chapters 1 and 2:
In these two chapters, you learn the value that publications management brings to the quality of your publications and you learn a model of the publications-development life cycle.
You learn how setting standards for your technical publications based upon the best practices currently available in your industry. You learn that highly skilled, well-trained and experienced technical communicators are as asset to any publications organization but that alone they cannot assure consistent quality. You learn that to the skilled communicator you must add carefully selected tools that ensure that productivity is not sacrificed and that quality is genuinely enhanced.
You learn the five phases of the publications-development life cycle:
1) Information planning (10%)
2) Content specification (20%)
3) Implementation (50%)
4) Production (19%)
5) Evaluation (1%)
To demonstrate your mastery of the concepts in chapters 1 and 2, select a publications project that you know about in your own organization or in a friend’s organization and describe how you would go about developing a Project Plan for it. Describe how you would pursue the following activities related to Phase 1 of the publications-development life cycle (see pp. 30-32, Figure 2.2):
1) Develop a Project Plan
a. Estimate of scope
b. Estimate of hours
c. Estimate of required resources
d. Preliminary milestone schedule
e. Plan for translation
f. Plan for production
2) Acquire resources
a. Bring writers, editors, illustrators, production specialists, and others onto your team
b. Acquire the tools needed for the project
3) Gather information
a. Develop a user profile
b. Conduct a high-level task analysis
c. Understand the plans for the product development
d. Understand the plans for marketing the product
e. Establish usability goals
4) Write the information plan
a. Describe the users
b. Describe the high-level tasks
c. Describe the product
d. Describe the marketing plan
e. State the usability goals
f. Outline the design implication
g. Create a user/task matrix
h. Create a media plan
5) Edit the information plan for content and persuasiveness
6) Participate in the reviews of the information plan
7) Revise the information plan as needed
8) Conduct early paper-and-pencil tests of library designs
9) Conduct tests of previous and competitive products and publications
10) Test index ideas
Submit your analysis in a memorandum report addressed to your instructor.
Deadline: 14 days from the date of this assignment.
Contact Hours: 50
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