Solving Complex Problems

What will you achieve?
A capability to solve increasingly complex problems and thus to add increasing value to your client relationships.
Choosing an appropriate problem-solving approach with a mix of both convergent and divergent thinking
Insights in how to focus the efforts of a team towards effective solutions;
Knowledge about best-of-breed methodologies to solve complex problems.
What is the course program?
Based on a case study, we will explore in-depth:

Problem definition.
Creative and analytical techniques - and the appropriate use of both.
Formulating hypotheses.
Evaluating possible causes of problems.
Writing up data specifications.
Drawing up logic diagrams: facts - findings - solutions.
Formulating recommendations.
Introduction to the management of change.

Available in english, dutch, spanish, french, or german