Client Engagement Skills
Sales
Training
Provided by Consulting Skills USA
A two-day workshop that deals with all issues of client engagements. Technology-driven organizations that wish to increase the capability of their people to offer knowledge-based solutions to their clients will find this workshop right on target.
|
|
||||||||||
Client Engagement Skills
What will you achieve?
Client handling skills are a vital area of personal development, especially for specialists educated to believe that technical excellence is all. Winning and - more significantly - retaining clients depends on these skills, which are often undervalued and frequently poorly exercised.
The sessions on the course cover - through lecture and practice - the skills you need to engage with clients, including:
Handling meetings
Dealing with different types of people
Addressing client objections and concerns
Gathering business intelligence
What is the course program ?
Personal skills:
Creating personal impact and a good image;
Networking within a client;
Communicating well (including listening well and responding to what the client says);
Participating in and conducting meetings;
Influencing and enthusing a client.
Project skills:
Setting up a project and managing client expectations;
Using a project to build a client relationship;
Handling differences in personal and organizational style, and client politics;
Spotting and developing sales opportunities.
Dealing with challenging situations:
When projects go wrong;
When circumstances change;
Negotiating satisfactory outcomes.
Available in english, dutch, spanish, french, or german
Client handling skills are a vital area of personal development, especially for specialists educated to believe that technical excellence is all. Winning and - more significantly - retaining clients depends on these skills, which are often undervalued and frequently poorly exercised.
The sessions on the course cover - through lecture and practice - the skills you need to engage with clients, including:
Handling meetings
Dealing with different types of people
Addressing client objections and concerns
Gathering business intelligence
What is the course program ?
Personal skills:
Creating personal impact and a good image;
Networking within a client;
Communicating well (including listening well and responding to what the client says);
Participating in and conducting meetings;
Influencing and enthusing a client.
Project skills:
Setting up a project and managing client expectations;
Using a project to build a client relationship;
Handling differences in personal and organizational style, and client politics;
Spotting and developing sales opportunities.
Dealing with challenging situations:
When projects go wrong;
When circumstances change;
Negotiating satisfactory outcomes.
Available in english, dutch, spanish, french, or german
About The Training Provider: Consulting Skills USA
Consulting Skills USA - We specialize in helping knowledge-based companies, improve their Consulting and Client Facing Skills.
We tailor and deliver courses for clients including IBM, Fujitsu, Harris, Logica CMG, Shell Global Consulting and Towers Perrin.
Examples of our Courses include: Core Consulting Skills, Consultative Selling, Client Engagement Skills, Advanced Analytical Tools and Techniques, Solving...
