Client Engagement Skills

What will you achieve?
Client handling skills are a vital area of personal development, especially for specialists educated to believe that technical excellence is all. Winning and - more significantly - retaining clients depends on these skills, which are often undervalued and frequently poorly exercised.

The sessions on the course cover - through lecture and practice - the skills you need to engage with clients, including:

Handling meetings
Dealing with different types of people
Addressing client objections and concerns
Gathering business intelligence
What is the course program ?
Personal skills:

Creating personal impact and a good image;
Networking within a client;
Communicating well (including listening well and responding to what the client says);
Participating in and conducting meetings;
Influencing and enthusing a client.
Project skills:

Setting up a project and managing client expectations;
Using a project to build a client relationship;
Handling differences in personal and organizational style, and client politics;
Spotting and developing sales opportunities.
Dealing with challenging situations:

When projects go wrong;
When circumstances change;
Negotiating satisfactory outcomes.

Available in english, dutch, spanish, french, or german