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Provided by: Consulting Skills USA

Client Engagement Skills

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Training Provided by Consulting Skills USA

A two-day workshop that deals with all issues of client engagements. Technology-driven organizations that wish to increase the capability of their people to offer knowledge-based solutions to their clients will find this workshop right on target.

Training Avaliability and Delivery

This is primarily ilt training
instructor led trainingThis class may be available at a classroom in Bedford, NH,
Contact Consulting Skills USA for more information
Schedule:2 days
Training Presented in:English

Related Keywords:  consulting skills   consultative selling   consulting process   proposal design   presentation skills   active listening   creativity   mentoring   coaching   delivery   project management   engagement management   client management   customer management   account management   workshop   seminar   change management   organizational change   organizational development   human capital development 

Training Program Details


What will you achieve?
Client handling skills are a vital area of personal development, especially for specialists educated to believe that technical excellence is all. Winning and - more significantly - retaining clients depends on these skills, which are often undervalued and frequently poorly exercised.

The sessions on the course cover - through lecture and practice - the skills you need to engage with clients, including:

Handling meetings
Dealing with different types of people
Addressing client objections and concerns
Gathering business intelligence
What is the course program ?
Personal skills:

Creating personal impact and a good image;
Networking within a client;
Communicating well (including listening well and responding to what the client says);
Participating in and conducting meetings;
Influencing and enthusing a client.
Project skills:

Setting up a project and managing client expectations;
Using a project to build a client relationship;
Handling differences in personal and organizational style, and client politics;
Spotting and developing sales opportunities.
Dealing with challenging situations:

When projects go wrong;
When circumstances change;
Negotiating satisfactory outcomes.

Available in english, dutch, spanish, french, or german

About Consulting Skills USA - Training Provider

Consulting Skills USA - We specialize in helping knowledge-based companies, improve their Consulting and Client Facing Skills. We tailor and deliver courses for clients including IBM, Fujitsu, Harris, Logica CMG, Shell Global Consulting and Towers Perrin. Examples of our Courses include: Core Consulting Skills, Consultative Selling, Client Engagement Skills, Advanced Analytical Tools and Techniques, Solving...

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