Workplace Violence: Preventing Workplace Violence
Workplace Violence
Training
Provided by Multi-media Access
This course prepares the learner to recognize and act on the warning signs of violence, and know how to avoid or defuse potentially dangerous situations, minimizing the risk for physical confrontations on the job. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course can be customized to meet your site-specific needs. It is currently available in English, but other language tracks can be added.
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Workplace Violence: Preventing Workplace Violence
This course prepares the learner to recognize and act on the warning signs of violence, and know how to avoid or defuse potentially dangerous situations, minimizing the risk for physical confrontations on the job. Course resources include a fully narrated glossary of terms. Each term is pronounced and its definition read aloud to the learner.
Topics
The course presents interactive instruction covering the following topical areas:
What is Workplace Violence
OSHA's General Duty Clause
Define Workplace Violence
Most vulnerable jobs
Factors leading to workplace violence
How to Handle
Types of threats
Warning signs
Resolving a conflict
Handling an irrational or abusive person
Assault
Sexual Harassment
Armed assailant
How to Report
How to recognize an "Escalation"
Why report it
Reporting channels
Performance Objectives
This course will measure mastery on each of the following performance objectives. Upon completion, workers will be able to...
Define Workplace Violence
Name types of jobs that are most vulnerable to Workplace Violence.
Identify the OSHA General Duty Clause.
Identify contributing factors that lead to Workplace Violence
Identify reason why some employees become violent in the workplace.
Differentiate between types of Warning Signs of Workplace Violence.
Identify steps to avoiding being drawn into a confrontation
Describe positive ways to resolve an argument.
Identify ways to handle an irrational or abusive person.
Identify reasons why Workplace Violence should be reported
Recognize signs of escalation possibly leading violence
Identify the available channels for reporting Workplace Violence
Topics
The course presents interactive instruction covering the following topical areas:
What is Workplace Violence
OSHA's General Duty Clause
Define Workplace Violence
Most vulnerable jobs
Factors leading to workplace violence
How to Handle
Types of threats
Warning signs
Resolving a conflict
Handling an irrational or abusive person
Assault
Sexual Harassment
Armed assailant
How to Report
How to recognize an "Escalation"
Why report it
Reporting channels
Performance Objectives
This course will measure mastery on each of the following performance objectives. Upon completion, workers will be able to...
Define Workplace Violence
Name types of jobs that are most vulnerable to Workplace Violence.
Identify the OSHA General Duty Clause.
Identify contributing factors that lead to Workplace Violence
Identify reason why some employees become violent in the workplace.
Differentiate between types of Warning Signs of Workplace Violence.
Identify steps to avoiding being drawn into a confrontation
Describe positive ways to resolve an argument.
Identify ways to handle an irrational or abusive person.
Identify reasons why Workplace Violence should be reported
Recognize signs of escalation possibly leading violence
Identify the available channels for reporting Workplace Violence
About The Training Provider: Multi-media Access
Multi-media Access - Multi-Media Access (M-Max) is your source for multimedia training. They are a full-service training company, using over 20 years of multimedia training experience to make their customers successful in the implementation of computerized training. M-Max can also help you with your training program challenges As your supplier, we can provide CD-ROM interactive multimedia Instant Training...
