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Provided by: Proven Training Solutions Handling Employee Attitude ProblemsDifficult People |
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Training
Provided by Proven Training Solutions
Handle employee attitude problems, negativity, griping and complaining. Learn effective management and communications skills in this training in order to be a stronger supervisor with the difficult people and other problem causers at work.
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Handling Employee Attitude Problems
Human Resources Training
Management Training
Management Skills Training
On-Site Courses Give You Scheduling Flexibility & Training Consistency
On-Site Training Guarantee: Your on-site management training investment is protected by our 100% money-back satisfaction guarantee. If you're not satisfied with the quality of our human resources training, you don't pay. It's as simple as that.
Handling Employee Attitude Problems
Performance Problems:
- Manager's job duties are affected by the time necessary to deal with the attitude problem
- Performance improvement discussions become frustrating arguments and debates
- Time spent with the attitude problems takes managers away from employees who want to improve
- Manager's enthusiasm is diminished after working with this problem employee
- If not addressed, the attitude can become contagious and infect an entire department
- People are reluctant to address the problem because of this person's confrontational nature
- Productivity is affected because other employees refuse to work with this attitude problem
- People walk on "eggshells" around this employee afraid they will blow up if offended
- This attitude problem is causing other employees to call in sick, request a transfer or quit
- Clients, customers or other managers request this person not work with their people
- Supervisors have not received management skills training or human resources training
- Most human resources training doesn't adequately address attitude issues
Training Deliverables:
- Improve employee performance and morale by reducing workplace conflict
- Increase managerial consistency and effectiveness in handling attitude problems
- Improve productivity and efficiency by resolving attitude problems
- Create more teamwork and cooperation between employees
- Prevent emotionally charged situations from becoming frustrating, energy draining arguments
- Increase confidence and comfort level of managers in dealing with difficult employees
- Recognize and understand the most common causes of attitude problems
- Develop assertive response plans for difficult types of people and personalities
- Determine when it is safe to begin the formal discipline process and how to safely document "bad attitude"
- Deal with employees who deny problems and try to blame everyone else
- Prevent attitude problems by creating a motivating work climate
- Understand legal "Do's & Don'ts" of when personal problems or substance abuse are the cause of the attitude
- Create effective performance and behavior turn-around plans
- Spot attitude warning signs in the interview process before the employee is hired
- Be safe and smart when attitude problems may stem from harassment, cultural or age differences
- Proactive management training to change attitudes
Handling Employee Attitude Problems Course Outline:
I. Causes of Attitude Problems
- Where do attitude problems come from
- Dealing with bad attitudes
- Understanding different personalities
- Motivating factors on the job not covered in most human resources training
II. Overcoming the Most Common Attitude Problems
- Creating the proper workplace climate
- Establish appropriate rules of discipline
- Dealing with personal problems brought to work
- Understand the ADA and FMLA
- Overcome resistance to change
- Deal with age and cultural differences safely with management skills training
- Handling "Know-it-Alls" and other problem behaviors
III. The Manager's Role in Coaching & Counseling
- Creating a performance turn-around plan
- Mediating conflict between employees
- Dealing with employees who won't change
- Safe guidelines for documenting attitude problems
- steps of disciplinary action
- Legally terminating because of a "bad attitude"
- Developing a coping strategy to live with problems
IV. Prevent Attitude Problems Proactively
- Establish confidence and trust with our employees
- Spot potential attitude warning signals in the interviewing process
- Recognize the early signs of attitude or burn out problems
- Create an attitude tune-up plan with effective management training
About The Training Provider: Proven Training Solutions
Proven Training Solutions - Proven Training Solutions is an affordable, full line provider of customized on-site management, supervisory and employee training. All of our courses provide practical real-world solutions; delivered in an engaging & interactive style and are backed by our 100% money-back satisfaction guarantee. If you are not satisfied with the quality of our training...you don't pay.
We understand the...

