|
Provided by: Proven Training Solutions Handling Employee Attitude ProblemsDifficult People |
 |
Handle employee attitude problems, negativity, griping and complaining. Learn effective management and communications skills in this training in order to be a stronger supervisor with the difficult people and other problem causers at work.
|
|
||||||||
Training
Provided by Proven Training Solutions
- A asked: Do you offer this course online?
- J asked: How to handle employee attitude problems
- V asked: I am doing research for my speech comm. class any info would be a blessing. Thanks
- M asked: how shall i prepare questionnaire on employees attitudes survey on pre training, under going training, and post training
- A asked: How can I handle a coworker who is not talking with me because he wants to get good work and credibility.
- R asked: improving work relation?
- asked: what problems are being faced by employees during thier on the job training?
- R asked: conclusion for handling employee attitude problems
- J asked: How can we pacify an embarrassed employee who is creating a scene in front of the customer and co-employees? Thank you.
- J asked: Handling Employee Attitude Problems
- L asked: I would like to hear more about the class possibly available offsite in Glendale. Please provide me with the dates, time and costs, as well as information on other classes you might have available offsite. Thanks
- J asked: My company has employees, including my self. One of my employees who as been with me for . years and was the first employee I hired. Dawn has always had a strong personality, but it is starting to effect the others who work in the office, including myself. I have never had a complaint from a customer but I find myself giving her work that limits her contact with customers. She doesn't know how to develop relationships or understand why they are important. When I say she doesn't understand, she is more into giving information because that is her job. She is very proficent at her job but the essences and how she does her job is the problem.
- R asked: i'm requesting for a sample training program on how to handle employee with attitude problem
- C asked: I would like more information on cost please. We have or personel, technicians, that have a poor attitiude. We are trying to find a good way to approch them with possibly a class via internet or in person with one of our own training or yours. Just trying to see what all is available. What do you suggest we do first? We are thinking everyone that talks or may talk to one of our customers go through this training. thanks,
Handling Employee Attitude Problems
Human Resources Training
Management Training
Management Skills Training
On-Site Courses Give You Scheduling Flexibility & Training Consistency
On-Site Training Guarantee: Your on-site management training investment is protected by our 100% money-back satisfaction guarantee. If you're not satisfied with the quality of our human resources training, you don't pay. It's as simple as that.
Handling Employee Attitude Problems
Performance Problems:
- Manager's job duties are affected by the time necessary to deal with the attitude problem
- Performance improvement discussions become frustrating arguments and debates
- Time spent with the attitude problems takes managers away from employees who want to improve
- Manager's enthusiasm is diminished after working with this problem employee
- If not addressed, the attitude can become contagious and infect an entire department
- People are reluctant to address the problem because of this person's confrontational nature
- Productivity is affected because other employees refuse to work with this attitude problem
- People walk on "eggshells" around this employee afraid they will blow up if offended
- This attitude problem is causing other employees to call in sick, request a transfer or quit
- Clients, customers or other managers request this person not work with their people
- Supervisors have not received management skills training or human resources training
- Most human resources training doesn't adequately address attitude issues
Training Deliverables:
- Improve employee performance and morale by reducing workplace conflict
- Increase managerial consistency and effectiveness in handling attitude problems
- Improve productivity and efficiency by resolving attitude problems
- Create more teamwork and cooperation between employees
- Prevent emotionally charged situations from becoming frustrating, energy draining arguments
- Increase confidence and comfort level of managers in dealing with difficult employees
- Recognize and understand the most common causes of attitude problems
- Develop assertive response plans for difficult types of people and personalities
- Determine when it is safe to begin the formal discipline process and how to safely document "bad attitude"
- Deal with employees who deny problems and try to blame everyone else
- Prevent attitude problems by creating a motivating work climate
- Understand legal "Do's & Don'ts" of when personal problems or substance abuse are the cause of the attitude
- Create effective performance and behavior turn-around plans
- Spot attitude warning signs in the interview process before the employee is hired
- Be safe and smart when attitude problems may stem from harassment, cultural or age differences
- Proactive management training to change attitudes
Handling Employee Attitude Problems Course Outline:
I. Causes of Attitude Problems
- Where do attitude problems come from
- Dealing with bad attitudes
- Understanding different personalities
- Motivating factors on the job not covered in most human resources training
II. Overcoming the Most Common Attitude Problems
- Creating the proper workplace climate
- Establish appropriate rules of discipline
- Dealing with personal problems brought to work
- Understand the ADA and FMLA
- Overcome resistance to change
- Deal with age and cultural differences safely with management skills training
- Handling "Know-it-Alls" and other problem behaviors
III. The Manager's Role in Coaching & Counseling
- Creating a performance turn-around plan
- Mediating conflict between employees
- Dealing with employees who won't change
- Safe guidelines for documenting attitude problems
- steps of disciplinary action
- Legally terminating because of a "bad attitude"
- Developing a coping strategy to live with problems
IV. Prevent Attitude Problems Proactively
- Establish confidence and trust with our employees
- Spot potential attitude warning signals in the interviewing process
- Recognize the early signs of attitude or burn out problems
- Create an attitude tune-up plan with effective management training
About The Training Provider: Proven Training Solutions
Proven Training Solutions - Proven Training Solutions is an affordable, full line provider of customized on-site management, supervisory and employee training. All of our courses provide practical real-world solutions; delivered in an engaging & interactive style and are backed by our 100% money-back satisfaction guarantee. If you are not satisfied with the quality of our training...you don't pay.
We understand the...
