• Change Management Training

• Management Training

• Negativity in the Workplace

On-Site Courses Give You Scheduling Flexibility & Training Consistency

On-Site Training Guarantee: Your on-site change management training investment is protected by our 100% money-back satisfaction guarantee. If you're not satisfied with the quality of our management training, you don't pay. It's as simple as that.

Leading Employees Through Change

Performance Problems:

• Existing changes are only mildly successful and filled with "missed opportunities" 
• Management isn't sure of the best way to introduce or implement important changes
• Marketplace competition is being lost because of the inability to implement successful change
• Employee distraction and dissatisfaction are contributing to preventable mistakes 
• Key employees are frustrated with the negative results of unsuccessful change 
• The rumor and gossip mills are running full steam 
• Employees refuse to accept new ways, directions, people or responsibilities 
• Productivity, performance, sales and quality are affected by having to remain in the status quo
• Unsuccessful change is contributing to increased negativity in the workplace
• The prospect of increased turnover looms because of the uncomfortable work climate
• Supervisors and managers have not received change management training
• Most management training doesn't adequately address training

Training Solutions:

• Become a more effective Change Agent in introducing and proactively gaining support for change
• Implement and manage change more quickly, completely and successfully
• Smooth change transition and overcome resistance  
• Manage people during periods of change more effectively and overcome negativity in the workplace
• Structure communications to more positively facilitate change
• Understand the true reasons why people resist and fear change
• Anticipate employee reactions and plan your responses with the "Change Cycle" behavioral model  
• Be a more influential role model and catalyst for change in your company
• Identify the 3 most important roles during change: Change Sponsor, Change Agent and Change Target
• Deal with employee's emotional impacts of change more effectively
• Better understand the effect of change on people and their personalities
• Reduce defensiveness and ease people's fear of change through improved communication
• Reduce conflict in the workplace during change with proven conflict management techniques
• Coach and counsel employees through the change process
• Deal with negativity in the workplace more effectively with change management training

 Change Management Training Course Outline:

I.   Understanding Change   

1. Build a foundation to support change
2. Identify the most common reasons change fails
3. Know the truths and myths about change
4. Be a catalyst for change in your organization
5. Know what happens when you choose not to change

II.  Increase the Positive Influence of Management During Change 

1. Inspire employee trust and confidence during change  
2. Identify what leadership styles are the best role models during change
3. Fine tune your leadership style
4. Work more positively with different types of people & personalities during change
5. Use the most effective management styles to introduce and implement change 
6. Establish the infrastructure necessary to receive and support change
7. Put you and your organization through a Change Readiness Assessment

III. Understand How People and Organizations Process Change 

1. Apply "the "Change Cycle" to interpersonal and organizational change
2. Learn the 4 stages of change that people and organizations go through
3. Anticipate the most common reactions to the stages of change
4. Develop proactive management responses to curb negative reactions
5. Prepare for the 4 emotional responses to downsizing
6. Introduce change in the most positive manner to reduce fear and resistance
7. Overcome the expected employee negativity, complaints, apathy or withdrawal
8. Manage the correct pace of change so it's not too fast or too slow
9. Identify and manage the risks of change
10. Develop a cohesive and strong communication strategy during change
11. Develop and conduct effective change information meetings
12. Identify how much feedback people need during change

IV.  Handle Special Challenges During Change 

1. Motivate employees to accept the challenges of change
2. Deal with the rumor mill and gossip during change
3. Take steps the keep negativity from becoming contagious
4. Manage conflict that will arise during change
5. Develop effective strategies to coach people through change
6. Learn the keys to one-on-one training during change
7. Counsel resisting employees who become an impediment to successful change
8. Identify the keys to successfully leading employees through change

• Be a Better Trainer
• Coaching and Counseling Skills for Managers
• Defusing Difficult & Demanding Customers
• Deliver World-Class Customer Service
• Handling Employee Attitude Problems
• Interviewing and Hiring Skills for Managers
• Manage Off-Site Employees
• Management Skills for Newer Supervisors
• Manager's Guide to Employment Law
• Managing & Leading a Team
• Managing Time & Multiple Priorities
• Overcoming Negativity in the Workplace
• Successful Project Management Skills