ITIL Service Management Foundation Certificate
IT Infrastructure Library (ITIL)
Training
Provided by Chameleon - Global ITIL Experts
This three day course includes a 1 hour multiple choice examination which takes place on the afternoon of day 3. The successful completion of the course and examination leads to the ITIL Service Manager's Foundation Certificate. Chameleon - Global ITIL Experts is an EXIN accredited training provider and also provides ITIL training at Practitioner and Service Manager levels.
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ITIL Service Management Foundation Certificate
The couse is aimed at IT staff at all levels involved in IT Service Support and Service Delivery. The course is based upon the ITIL Service Management best practices, known as the IT Infrastructure Library (ITIL). The course includes: Introduction to ITIL Service Management, Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management, Availability Management, Capacity Management, Financial Management for IT Services and IT Service Continuity Management.
Benefits of attending the course:
- Better understand your role in Service Support and Service Delivery
- Gain the industry recognised Foundation Certificate in IT Service Management
- Enables progression to Practitioner and Service Manager level qualification.
Benefits of attending the course:
- Better understand your role in Service Support and Service Delivery
- Gain the industry recognised Foundation Certificate in IT Service Management
- Enables progression to Practitioner and Service Manager level qualification.
About The Training Provider: Chameleon - Global ITIL Experts
Chameleon - Global ITIL Experts - An EXIN accredited provider of ITIL Service Management training at Foundation, Practitioner and Service Manager levels.
