ITIL Service Manager's Certificate - Service Support
IT Infrastructure Library (ITIL)
Training
Provided by Chameleon - Global ITIL Experts
This is a five day course. This is the first half of the course leading to the Manager's Certificate in IT Service Management. The second part of the course is the Service Delivery course (ITILSMCSD), which is also five days' duration. Successful completion of the courses and examinations leads to delegates achieving the Manager's Certificate in IT Service Management.
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ITIL Service Manager's Certificate - Service Support
This five day course is aimed at IT Service Support Managers, IT Service Delivery Managers, IT Consultants and IT Programme Managers. The course covers: Service Desk, Incident Management, Problem Management, Change Management, Configuration Management and Release Management.
Benefits include:
- Demonstrate your understanding of Service Support processes of ITIL
- Relate ITIL knowledge to your organisation
- Learn how to manage and implement the Service Support processes
- Develop the ITIL Service Management framework within your organisation
- Be able to access the IT Service Management process
- Prepare for the IT Service Management Certificate
It is a pre requisite that delegates hold the ITIL Foundation Certificate and possess 5 years' experieince working in an IT environment.
Benefits include:
- Demonstrate your understanding of Service Support processes of ITIL
- Relate ITIL knowledge to your organisation
- Learn how to manage and implement the Service Support processes
- Develop the ITIL Service Management framework within your organisation
- Be able to access the IT Service Management process
- Prepare for the IT Service Management Certificate
It is a pre requisite that delegates hold the ITIL Foundation Certificate and possess 5 years' experieince working in an IT environment.
About The Training Provider: Chameleon - Global ITIL Experts
Chameleon - Global ITIL Experts - An EXIN accredited provider of ITIL Service Management training at Foundation, Practitioner and Service Manager levels.
