ITIL Practitioner Certificate - Service Desk/Incident Management
IT Infrastructure Library (ITIL)
Training
Provided by Chameleon - Global ITIL Experts
This three day course explores the guidance in ITIL Service Desk and Incident Management to understand the processes involved and the opportunities and challenges faced when implementing and working with the discipline.
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ITIL Practitioner Certificate - Service Desk/Incident Management
The successful completion of this course and examination leads to the ITIL Pracitioner qualification for Service Desk/Incident Management. The course includes: Planning the Service Desk, Incident Management, Service Desk Tools, Incident Manager, The Incident Management process, Service Desk Reporting and Reviewing.
It is a pre requisite that deletages hold the ITIL Foundation Certirficate and possess practical experience in the field of Service Desk/Incident Management.
It is a pre requisite that deletages hold the ITIL Foundation Certirficate and possess practical experience in the field of Service Desk/Incident Management.
About The Training Provider: Chameleon - Global ITIL Experts
Chameleon - Global ITIL Experts - An EXIN accredited provider of ITIL Service Management training at Foundation, Practitioner and Service Manager levels.
