ITIL Practitioner Certificate - Service Level Management
IT Infrastructure Library (ITIL)
Training
Provided by Chameleon - Global ITIL Experts
This three day course explores the guidance in ITIL Service Level Management to understand the processes involved and the opportunities and challenges faced when implementing and working with this discipline. The course is used in preparation to undertake the EXIN Practitioner Certificate exam in Service Level Management in the afternoon of day three of the course.
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ITIL Practitioner Certificate - Service Level Management
This course will enable staff to maximise their skills and knowledge of defining, negotiating, management, monitoring and reviewing Service Level Agreements and the SLM process. Detailed contacts include:
- The Service Culture
- Goals of Service Level Management
- The Service Level Management process
- Preparing Service Level Requirements
- Producing the Service Catalogue
- Negotiation with underpinning contracts
- SLM monitoring and measurement and reporting/reviewing
- Service Level Management tools
It is a pre requisite that delegates hold the Foundation Certificate in IT Service Management and possess practical experieince in the field of Service Level Management.
- The Service Culture
- Goals of Service Level Management
- The Service Level Management process
- Preparing Service Level Requirements
- Producing the Service Catalogue
- Negotiation with underpinning contracts
- SLM monitoring and measurement and reporting/reviewing
- Service Level Management tools
It is a pre requisite that delegates hold the Foundation Certificate in IT Service Management and possess practical experieince in the field of Service Level Management.
About The Training Provider: Chameleon - Global ITIL Experts
Chameleon - Global ITIL Experts - An EXIN accredited provider of ITIL Service Management training at Foundation, Practitioner and Service Manager levels.
