Provided by: Chameleon - Global ITIL Experts

ITIL Practitioner Certificate - Service Level Management

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Training Provided by Chameleon - Global ITIL Experts

This three day course explores the guidance in ITIL Service Level Management to understand the processes involved and the opportunities and challenges faced when implementing and working with this discipline. The course is used in preparation to undertake the EXIN Practitioner Certificate exam in Service Level Management in the afternoon of day three of the course.

Training Avaliability and Delivery

This is primarily ilt training
	This class may be available at a classroom in Leeds, West Yorkshire,
	Contact Chameleon - Global ITIL Experts for more information

Course Level:	intermediate
Schedule:	3 days
Training Presented in:	English

Related Keywords: itil practitioner service level management slm sla service level agreements negotiation service level requirements underpinning contracts

Training Program Details

This course will enable staff to maximise their skills and knowledge of defining, negotiating, management, monitoring and reviewing Service Level Agreements and the SLM process. Detailed contacts include:
- The Service Culture
- Goals of Service Level Management
- The Service Level Management process
- Preparing Service Level Requirements
- Producing the Service Catalogue
- Negotiation with underpinning contracts
- SLM monitoring and measurement and reporting/reviewing
- Service Level Management tools

It is a pre requisite that delegates hold the Foundation Certificate in IT Service Management and possess practical experieince in the field of Service Level Management.

About Chameleon - Global ITIL Experts - Training Provider

Chameleon - Global ITIL Experts - An EXIN accredited provider of ITIL Service Management training at Foundation, Practitioner and Service Manager levels.

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