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Provided by: Chameleon - Global ITIL Experts

ITIL Practitioner Certificate - Service Level Management

IT Infrastructure Library (ITIL)

Training Provided by Chameleon - Global ITIL Experts This three day course explores the guidance in ITIL Service Level Management to understand the processes involved and the opportunities and challenges faced when implementing and working with this discipline. The course is used in preparation to undertake the EXIN Practitioner Certificate exam in Service Level Management in the afternoon of day three of the course.
This is primarily ilt training
instructor led trainingThis class may be available at a classroom in Leeds, West Yorkshire,
Contact Chameleon - Global ITIL Experts for more information
Course Level:intermediate
Duration:3 days
Training Presented in:English
ITIL Practitioner Certificate - Service Level Management This course will enable staff to maximise their skills and knowledge of defining, negotiating, management, monitoring and reviewing Service Level Agreements and the SLM process. Detailed contacts include:
- The Service Culture
- Goals of Service Level Management
- The Service Level Management process
- Preparing Service Level Requirements
- Producing the Service Catalogue
- Negotiation with underpinning contracts
- SLM monitoring and measurement and reporting/reviewing
- Service Level Management tools

It is a pre requisite that delegates hold the Foundation Certificate in IT Service Management and possess practical experieince in the field of Service Level Management.
About The Training Provider: Chameleon - Global ITIL Experts
Chameleon - Global ITIL Experts - An EXIN accredited provider of ITIL Service Management training at Foundation, Practitioner and Service Manager levels.
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