ITIL Overview - An Awareness for Managers
IT Infrastructure Library (ITIL)
This is a one day course designed for staff at all levels with responsibility for the delivery of IT services. The course helps delegates to understand the IT Infrastructure Library best practices and th4e benefits of Service Management in an IT environment.
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Training
Provided by Chameleon - Global ITIL Experts
- S asked: sir, I want a multiple choice questions (quiz) on the skills of an interviewer for right selection of the people to recruit at the work place
- M asked: Where can I find the price and availability for this class in Mass.
- B asked: I am looking for some sort ITL Service Management training for our departments here in Scottsdale, AZ. We have about people that we would like to have a -hour course on ITSM. We believe that to be effective it needs to be instructor-led training with probably a maximum class size of -. We d like to complete this as early as possible, but definitely by the end of August. This means between and classes in - months here in Scottsdale. Please let me know if you have a course similar to this already available, or if you could provide such a course in the time frame desired. I d like a proposed cost breakout as well. thank you
- L asked: We are an IT trade association whose members are interested in an ITIL overview. I would like details about an on-site delivery in Dayton, Ohio.
- T asked: looking for a general overview of the course - schedule and pricing included - the link to this information was broken on the website that I viewed
ITIL Overview - An Awareness for Managers
This Overview is designed for senior management who have responsibility for delivery of IT Services. On completion of the event delegates will have a thorough understanding of ITIL's objectives and how ITIL will strategically benefit their organisation.
The course covers:
- The history of ITIL
- The need for a systematic approach to IT Service Management
- The structure of the Service Support and Service Delivery models
- How ITIL assists the provision of quality IT Services
- The integration of Service Support and Service Delivery
- ICT and Service Management
- ITIL now and in the future
The course covers:
- The history of ITIL
- The need for a systematic approach to IT Service Management
- The structure of the Service Support and Service Delivery models
- How ITIL assists the provision of quality IT Services
- The integration of Service Support and Service Delivery
- ICT and Service Management
- ITIL now and in the future
About The Training Provider: Chameleon - Global ITIL Experts
Chameleon - Global ITIL Experts - An APMG accredited provider of ITIL V3 Service Lifecycle training and examinations including ITIL v3 Foundation, ITIL Manager Bridge, Service Strategy, Service Design, Service Transition, Service Operation, CSI, Operational Support and Analysis, Release Control and Validation, Service Offerings and Agreements, Planning and Protection, Supplier Management, Account Management training.
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