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Provided by: Chameleon - Global ITIL Experts
ITIL Overview - An Awareness for ManagersClick here for more information or to take this course
Training Provided by Chameleon - Global ITIL ExpertsThis is a one day course designed for staff at all levels with responsibility for the delivery of IT services. The course helps delegates to understand the IT Infrastructure Library best practices and th4e benefits of Service Management in an IT environment.Training Avaliability and Delivery
Related Keywords: itil service management it service management overview best practice Training Program DetailsThis Overview is designed for senior management who have responsibility for delivery of IT Services. On completion of the event delegates will have a thorough understanding of ITIL's objectives and how ITIL will strategically benefit their organisation.
The course covers: - The history of ITIL - The need for a systematic approach to IT Service Management - The structure of the Service Support and Service Delivery models - How ITIL assists the provision of quality IT Services - The integration of Service Support and Service Delivery - ICT and Service Management - ITIL now and in the future About Chameleon - Global ITIL Experts - Training Provider
Chameleon - Global ITIL Experts - An EXIN accredited provider of ITIL Service Management training at Foundation, Practitioner and Service Manager levels.
More Training from Chameleon - Global ITIL Experts
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